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ourze
08-01-2019, 04:55 PM
hi, i have a problem:
my g752vsk have audio issue when is powered by power supply (with headphones no problem).
when is powered by battery no problem.
what do you think?

jdfrench3
08-02-2019, 08:42 AM
First properly identify your laptop using dxdiag.exe and confirm your System Model and BIOS number.

I used this Realtek audio driver in my G752VSK to great success:


Version 6.0.1.8443 2018/08/24 178.02 MBytes found on the ASUS G703GS support page:

https://www.asus.com/supportonly/G703GS/HelpDesk_Download/

You will need to delete your existing audio driver manually (Program Files x86/Realtek) Simply delete the whole folder with contents. Then install the new driver. The process will require a couple reboots but the installation is complete.

After installation, check Control Panel/ Programs and Features/Realtek High Definition Audio Driver, confirm installation of version 6.0.1.8443.

ourze
08-02-2019, 03:01 PM
try do change driver, but problem persist....
it's possible power supply issue?

jdfrench3
08-02-2019, 03:15 PM
First, did you run dxdiag.exe and confirm that you have the G752VSK model and BIOS? What do you have?

Second, did you manually remove your old audio driver first before installing new driver?

What does your battery icon (in lower right) state?

ourze
08-02-2019, 03:28 PM
yes.
i check notebook version and is g752vsk with 305 bios.
i manually remove old driver.
battery is ok, full charged

jdfrench3
08-02-2019, 04:20 PM
You have yet to identify your actual audio problem while attached to your charging brick. What is the problem?

ourze
08-02-2019, 04:30 PM
the problem is the audio is not clear and make strange sounds...like flickering

jdfrench3
08-02-2019, 04:42 PM
Strange flickering sounds through the speakers, only. Headphone audio is clear.

Is there a Realtek HD Audio Manager in the Control Panel?

What Realtek audio driver version are you running?

Control Panel/Device Manager/Sound, video and game controllers/Right click on Realtek High Definition Audio/ Properties/Driver Tab

ourze
08-02-2019, 04:49 PM
realtek control panel is present.
every version of drivers do the same problem.
is not driver issue for me.

jdfrench3
08-02-2019, 04:57 PM
You mean you have the Realtek HD Audio Manager present within the Control Panel?

So if you are through checking software then it must be a hardware issue.

Motherboard, DC-IN sub board, speakers, battery, and/or charging brick.

Good Luck