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volors
08-31-2019, 01:28 AM
Hi Guys

So i bought G731GW, good laptop just the fans are too noisy playing games at ultra settings. That is that. Everything worked when it was default out of box.

Which was Windows 10 Home 1809 and Bios was 301 i think, i formatted the laptop.

So now its Windows 10 Ent 1903 and updated the Bios to 305. Also the keyboard firmware.

I just want someone to dump the original drivers which came with it , i think they are in some folder on the C drive.

The reason is my mic mute button stopped working and Fan boost key is not showing the animation is does when you click i.e silent,balanced,turbo...but it works.

Support was no help, or may be something is not compatible with Windows 1903.

Thanks in advance.

Clintlgm
08-31-2019, 03:22 AM
Hi Guys

So i bought G731GW, good laptop just the fans are too noisy playing games at ultra settings. That is that. Everything worked when it was default out of box.

Which was Windows 10 Home 1809 and Bios was 301 i think, i formatted the laptop.

So now its Windows 10 Ent 1903 and updated the Bios to 305. Also the keyboard firmware.

I just want someone to dump the original drivers which came with it , i think they are in some folder on the C drive.

The reason is my mic mute button stopped working and Fan boost key is not showing the animation is does when you click i.e silent,balanced,turbo...but it works.

Support was no help, or may be something is not compatible with Windows 1903.

Thanks in advance.

Yes what your looking for it your "eSupport folder" there unique for each notebook, if you post your full model number you might get someone to upload the folder for you. It the one at the very top Sticky at the top of this forum that tells you to back up before formatting or reinstalling windows.

volors
08-31-2019, 03:27 PM
Yes what your looking for it your "eSupport folder" there unique for each notebook, if you post your full model number you might get someone to upload the folder for you. It the one at the very top Sticky at the top of this forum that tells you to back up before formatting or reinstalling windows.

Its G731GW-DB74

Also i never had problems with rog products when reinstalling, this is the first time i seen that something is related to esupport folder.
There is a driver for everything.

jdfrench3
08-31-2019, 04:02 PM
Here's a link to that Sticky, Clintgm was referring to:

https://rog.asus.com/forum/showthread.php?107964-Make-a-copy-of-your-eSupport-Folder-before-formating-your-OS-drive!

Let me know if you need any further assistance?

volors
08-31-2019, 04:48 PM
Well after testing again , i found out that all the keys are working normal just the animation which when you press the button and it shows what it did ( just like when we press FN+ Volume up it pops up the volume bar) is not working.

Only for Mic Mute and Fan boost, so now the question is what broke the animation part for these two keys.
Could it be the Keyboard firmware update i did.

jdfrench3
08-31-2019, 09:12 PM
So, you downloaded your driver DVD and created an eSupport Folder, then used the ASUS installation Wizard to install all your ASUS drivers and programs that came with your laptop?

After doing that you are having more problems?

volors
08-31-2019, 11:38 PM
So, you downloaded your driver DVD and created an eSupport Folder, then used the ASUS installation Wizard to install all your ASUS drivers and programs that came with your laptop?

After doing that you are having more problems?

Well i downloaded full driver DVD from https://www.asustreiber.de/windows-10-driver/40376-rog-strix-g-hero-iii-scar-iii

i didnt created a esupport folder.

Just ran the setup , it installed all the drivers, but still the animation for both keys are not working.

I am not having problems just the animation or the pop when pressing the keys doesnt show up.

jdfrench3
09-01-2019, 12:13 AM
OK, I notice the ROG Keyboard Firmware Update tool V2.1.8 hot fix at the bottom of the ASUS Download Center page for the ROG Strix Hero III:

https://www.asus.com/Laptops/ROG-Strix-Hero-III/HelpDesk_Download/

Is that the firmware upgrade you wrote about earlier?

Here's the latest ATK package from ASUS:

https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATKPackage_Win10_64_VER100060.zip

You will have to delete your old ATK Package in Control Panel first then install the new one.

volors
09-01-2019, 01:20 AM
OK, I notice the ROG Keyboard Firmware Update tool V2.1.8 hot fix at the bottom of the ASUS Download Center page for the ROG Strix Hero III:

https://www.asus.com/Laptops/ROG-Strix-Hero-III/HelpDesk_Download/

Is that the firmware upgrade you wrote about earlier?

Here's the latest ATK package from ASUS:

https://dlcdnets.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATKPackage_Win10_64_VER100060.zip

You will have to delete your old ATK Package in Control Panel first then install the new one.

Yes thats the firmware update i did.

I tried you ATK package but no luck and i think its for FN + * keys.

If you see the attacment pic those are the key, they are working but not showing the pop up what they did i.e if they muted or umuted or the fan mode is silent , windows, balanced or turbo.

jdfrench3
09-01-2019, 01:41 AM
Maybe it's the ASUS System Control Interface V2 driver.

This is an ASUS System Driver for specific functions of MyASUS


https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/ASUSSystemControlInterfaceV2/ASUSSystemControlInterfaceV2_DCH_W10_64_V20120.zip ?_ga=2.12741684.2073328476.1564225821-1151134368.1547345999

volors
09-01-2019, 01:47 AM
Maybe it's the ASUS System Control Interface V2 driver.

This is an ASUS System Driver for specific functions of MyASUS


https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/ASUSSystemControlInterfaceV2/ASUSSystemControlInterfaceV2_DCH_W10_64_V20120.zip ?_ga=2.12741684.2073328476.1564225821-1151134368.1547345999



Yeah i have it installed, still no luck.
Looks like a glitch somewhere, as its working but showing that what it did by pressing those keys.

I did Bios update, keyboard fimware update, windows updated from 1803 to 1903. So it could be related to some driver somwhere.

volors
09-01-2019, 04:00 PM
Maybe it's the ASUS System Control Interface V2 driver.

This is an ASUS System Driver for specific functions of MyASUS


https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/ASUSSystemControlInterfaceV2/ASUSSystemControlInterfaceV2_DCH_W10_64_V20120.zip ?_ga=2.12741684.2073328476.1564225821-1151134368.1547345999

Alright i figured it out, its the MyAsus app you have to download from microsoft store.
After installing you dont need to login or configure anything just install it and it will show the animation for buttons
And looks like there is no alternate to it.