PDA

View Full Version : G731GW - Screen tearing problem despite all drivers are installed and up to date



talhak
09-30-2019, 12:36 PM
Hey everyone,

2 days ago, Friday, I bought a G731GW (ROG Strix Scar III) which has 144Hz, FHD display with Nvidia GeForce RTX 2070. Despite playing games which don't demand high graphics, I experience screen tearing during gameplay. All the drivers and Windows 10 updates are installed. Also, I am not able to manage my display through Nvidia Control Panel as it only provides 1 section which is "Manage 3D Settings". I have asked this situation on the official GeForce forums, they said that I should see three sections on Nvidia Control Panel; otherwise it means Intel GPU (integrated GPU) manages the display. I couldn't find an option to select my dedicated GPU as the graphics processor in the BIOS. I think this could be the reason for my bad experience as after my old laptop (Alienware) gave me this chance, its performance got really fast and smooth. As currently despite a powerful GPU, I am not able to get the most of it and I am really disappointed with my first experience with Asus so far. Please, could you help me to solve this annoying problem on my brand-new laptop?

jdfrench3
09-30-2019, 12:59 PM
After only 2 days, return the laptop to seller for replacement or refund.

talhak
09-30-2019, 01:20 PM
Unfortunately, they do not accept return except than Asus confirms the replacement.

jdfrench3
09-30-2019, 01:48 PM
Get a RMA from ASUS and return laptop to them for repair and/or replacement.

talhak
09-30-2019, 01:53 PM
Get a RMA from ASUS and return laptop to them for repair and/or replacement.

Yes, I'll be going to the service this Wednesday. Do you think this is a hardware or software problem? If the latter, I'd like to solve this issue myself. So, looking for possible solutions.

jdfrench3
09-30-2019, 02:13 PM
If it was mine, I would perform a System Recovery using the OEM partition on the OS drive. This would return the laptop to near OEM condition. If that issue still exists, ASUS RMA is only solution.

I would also complain to the seller that you are having to have ASUS make repairs and I would complain to ASUS that the seller is not standing by their product.

A user/owner should NOT have to go through this ever after just two days.

Good Luck

talhak
09-30-2019, 06:05 PM
Cannot agree more, thank you so much for your comment. Let's see what their response will be. @jdfrench3

talhak
09-30-2019, 11:02 PM
Isn't there a way to let my Nvidia GPU manage the display?? The current situation is really disappointing..