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View Full Version : [ g752vs ] whea_uncorrectable_error



Aresica
10-15-2019, 09:13 AM
Hello.
I think i v tried almost everything with this error (memtest, windows update , bios update, drivers update, ram switch, hdd replace etc)

The problem:
windows starts and after 2-3 mins i get the error, after it reboots and this becomes a loop. i v tried with Linux also . reboot comes after almost 5 mins.Laptop has 2 years and 4 moths (4 months after warranty ) .the laptop was in RMA 4 months after purchase (battery problem)
If anyone believes to have some solutions or advises pls feel free to post them.
The weird part for me is that when i use a stress test (Intel extreme tuning utility) the laptop doesn t restart.also i can t seem to find the integrated video card (Intel HD 630)

Ty in advance!

jdfrench3
10-15-2019, 11:02 AM
First, identify what model G752VS you have.

Run dxdiag.exe and post your results. It will display your model and BIOS, then click on the Display Tab. It will show you your display results.

Examples:

jdfrench3
10-15-2019, 11:13 AM
There is no Intel integrated video card. Run Device Manger and confirm. Post your results.

Example:

Aresica
10-15-2019, 12:20 PM
Here are the results :


825538255482555

jdfrench3
10-15-2019, 12:35 PM
As you can see, I have the same laptop as you. ASUS G752VSK.

Are you running the NVIDIA Geforce Experience software?

Have you updated your video driver using the NVIDIA Geforce Experience program?

Aresica
10-15-2019, 12:58 PM
As you can see, I have the same laptop as you. ASUS G752VSK.

Are you running the NVIDIA Geforce Experience software?

Have you updated your video driver using the NVIDIA Geforce Experience program?

I did a fresh install of windows so i don t have NVIDIA Geforce Experience software.but it was on my laptop before the reinstall of OS.
Video driver updated only in device manager but it s overdated.
Should i take the asus NVIDIA driver or NVIDIA Geforce Experience software? 82557

jdfrench3
10-15-2019, 02:05 PM
I’m not at my computer but my iPhone works.

I use the NVIDIA GeForce Experience software.

How did you install Windows? Performing a system recovery is the preferred method. You didn’t delete your eSupport Folder and ASUS Installation Wizard? The AIW can restore your original ASUS programs and drivers after Windows installation. The AIW also installs hidden files necessary for proper system operation. See my STICKY about the eSupport Folder at the top of this Forum.

Aresica
10-15-2019, 02:22 PM
I’m not at my computer but my iPhone works.

I use the NVIDIA GeForce Experience software.

How did you install Windows? Performing a system recovery is the preferred method. You didn’t delete your eSupport Folder and ASUS Installation Wizard? The AIS can restore your original ASUS programs and drivers after Windows installation. The AIS also installs hidden files necessary for proper system operation. See my STICKY about the eSupport Folder at the top of this Forum.

I v made an bootable USB with windows media creation tool and wiped all partitions on the drive ...
My OS was originaly 8.1 i think when i buyed the laptop.

jdfrench3
10-15-2019, 06:15 PM
You need to install Windows again, then use the ASUS Installation Wizard (AsInsWiz.exe) to install all the original ASUS programs and drivers, then reboot your system and let Windows update itself. Check then if the error has returned.

The ASUS Installation Wizard is located in your eSupport Folder that you deleted. Below is a link to a German website that has a copy of your eSupport Folder (Driver DVD). The site is German but the downloads are in English. Download the Driver DVD (G752VSK) and burn to a DVD. Run the ASUS Installation Wizard on the DVD and install your original programs and drivers.

https://www.asustreiber.de/downloads/category/60-windows-10?start=10

Good Luck

Aresica
10-15-2019, 06:27 PM
You need to install Windows again, then use the ASUS Installation Wizard (AsInsWiz.exe) to install all the original ASUS programs and drivers, then reboot your system and let Windows update itself. Check then if the error has returned.

The ASUS Installation Wizard is located in your eSupport Folder that you deleted. Below is a link to a German website that has a copy of your eSupport Folder (Driver DVD). The site is German but the downloads are in English. Download the Driver DVD (G752VSK) and burn to a DVD. Run the ASUS Installation Wizard on the DVD and install your original programs and drivers.

https://www.asustreiber.de/downloads/category/60-windows-10?start=10

Good Luck

Well usually i get the bsod eaven when i m trying to install thé windows. Maybe i m trying to hard to find an software problem when it is verry possible that it s an hardware problem. If it s gpu/CPU /motherboard problem i think thé laptop becomes useless. For sure asus RMA will give me a high score for an motherboard. Can t belive 2.5 years laptop is allready useless 🤨

Aresica
10-15-2019, 07:05 PM
What i v found in dump folder
Maybe anyone knows more about


82568

Aresica
11-13-2019, 02:10 PM
Just got news from Asus service.
Motherboard + keyboard to change but no other détails.
All this for only 1320 euro. 😂

Gps3dx
11-13-2019, 06:45 PM
by the OP description alone - you stated that the issue exist in BOTH windows AND linux...
The common denominator here is the HW of your PC - i.e forget looking for the cause at OS/software level.
you wrote you replaced HDD... have you tried to work a full day with an OS that only sits on the RAM like a 'live' linux disk ( like ubuntu... HERE (https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0) ).
Have you checked the S.M.A.R.T values of your drives ? are they all "healthy" ?
you wrote you got it more then 2 years.... I guess it is out of warranty...have you opened its HW at least once in the last year, cleaned it from dust ( especially in the fan area ) and repast the CPI and GPU ? ( high temp can cause pseudo-kernel BSOD ).

Have you made any over/down-clocking to either CPU or GPU ? if so - return to OEM settings/bios ( if you modded it ).

Have you tried to do an "elimination" of problems by booting the laptop & work with it for a while - while EACH TIME, ONE detachable component is OUT ( i.e physically not connect ) ? e.g detach one HDD then boot... detach one of two RAM sticks then boot... detach the other RAM ( and the previous connected ) and boot...
of course you should continue to detach devices - as much as possible - in order to try to work with as little "variables" as possible... ( like only 1 ram stick and NO drives at all, boot a live-disk linux for an OS )

lastly, if MOBO replacement is the only solution left - check ebay & even aliexpress - you can buy ROG mobo there.

P.S - you can use the FREE "nirsoft" BSOD viewer (https://www.nirsoft.net/utils/blue_screen_view.html)to see windows dump summery

Aresica
11-14-2019, 11:05 PM
by the OP description alone - you stated that the issue exist in BOTH windows AND linux...
The common denominator here is the HW of your PC - i.e forget looking for the cause at OS/software level.
you wrote you replaced HDD... have you tried to work a full day with an OS that only sits on the RAM like a 'live' linux disk ( like ubuntu... HERE (https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0) ).
Have you checked the S.M.A.R.T values of your drives ? are they all "healthy" ?
you wrote you got it more then 2 years.... I guess it is out of warranty...have you opened its HW at least once in the last year, cleaned it from dust ( especially in the fan area ) and repast the CPI and GPU ? ( high temp can cause pseudo-kernel BSOD ).

Have you made any over/down-clocking to either CPU or GPU ? if so - return to OEM settings/bios ( if you modded it ).

Have you tried to do an "elimination" of problems by booting the laptop & work with it for a while - while EACH TIME, ONE detachable component is OUT ( i.e physically not connect ) ? e.g detach one HDD then boot... detach one of two RAM sticks then boot... detach the other RAM ( and the previous connected ) and boot...
of course you should continue to detach devices - as much as possible - in order to try to work with as little "variables" as possible... ( like only 1 ram stick and NO drives at all, boot a live-disk linux for an OS )

lastly, if MOBO replacement is the only solution left - check ebay & even aliexpress - you can buy ROG mobo there.

P.S - you can use the FREE "nirsoft" BSOD viewer (https://www.nirsoft.net/utils/blue_screen_view.html)to see windows dump summery

Hi and ty for your reply.
So, i didn t test the live Linux on ram but i will. I didn t cleaned or repasted the CPU but this is the First thing i will do after pc comes back. Not sure if i tested S. M. À. R. T.. I v attached a photo of minidump some weeks ago in this post but no reply for it. As for ebay/aliexpres i didn t found i7-7820HK with 1070.The most strange thing i don t understand is why it keeps working on stress (Intel extreme tunning) but as soon as i stop the stress it get Bsod. I evean keept the pc almost 2hrs on stress no BSOD

Aresica
12-01-2019, 10:48 AM
Hello.

I'v sended my laptop to another service but he can't find any problem with the MB. No oxydation, no particulary heating... Nothing. All seems good.

I would like to try modding my bios so i can change/disable the OC settings.

If there is anyone Who can help me i will highly apreciate.

Ty