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ROGueOne
10-22-2019, 09:10 AM
My few months old Asus Rog Strix G531gt running Windows 10 is having wifi issues as in the wireless is not working properly, so I have no wifi. It was working completely fine, and then one day the wifi just stopped working :(

I've already tried just about everything on the internet to fix it besides taking it to a service center, or resetting Windows.

Any help to avoid the service center or resetting Windows is appreciated.

What I've tried:

1) Updated bios to newest
2) Reset bios defaults and saved
3) Updated drivers
4) Tried older drivers
5) Reset Windows network (this got it working for a few days once)
6) Uninstalled/Reinstalled adapter
7) Disabled/Enabled adapter (this has got it working again 2 times for a few days)

jdfrench3
10-22-2019, 10:25 AM
Sounds like a bad WiFi card.

Get a RMA and return the laptop to ASUS for repair/replacement.

You could replace the card ($20-30) yourself, easy enough but it would void your warranty.

ROGueOne
10-22-2019, 11:20 AM
Sounds like a bad WiFi card.

Get a RMA and return the laptop to ASUS for repair/replacement.

You could replace the card ($20-30) yourself, easy enough but it would void your warranty.

Probably the most sensible play, thanks for the response.

ASUS_ROG_Venky
11-04-2019, 10:30 AM
G531GT - My machine facing the same issue after latest BIOS update to V.305

Wireless driver showing Code.10

Dont know what to do?

#ROGueOne, did you resolve the issue? any luck??

ROGueOne
12-30-2019, 09:02 AM
I want to update this thread with the latest.

So, I completely backed up my computer, re-installed Windows, wiped the drive and the wireless issue was still a problem. I took it to the service center, the rep told me he's seen this many times, 50/50 the wireless card vs. software issue. He ended up putting on what he called a different version of Windows (in different, I mean that it wasn't what came installed by Asus on the computer originally). He said it was a software conflict issue causing the problem.

After getting it back from the service center (I brought after posting btw) it's been working fine until a few days ago, when the wireless started working on & off intermittently, and as of today has completely stopped working again.

I didn't buy a new computer to be having these types of issues from 1980. I've never had issues like this with any other laptop I've ever owned, and it's been many.

Anyway, I guess I'll be re-installing windows again, and wiping the drive so I can bring it back to the service center again.

Wish I would have gone with Acer Predator Helios 300 at this point.

ROGueOne
12-30-2019, 09:03 AM
G531GT - My machine facing the same issue after latest BIOS update to V.305

Wireless driver showing Code.10

Dont know what to do?

#ROGueOne, did you resolve the issue? any luck??

Sorry for the delayed response. I've updated the thread.

How about you, any solutions?

jdfrench3
12-30-2019, 01:44 PM
Return to service center and ask that the WiFi adapter be replaced or ask for a complete laptop replacement.

Good Luck

ROGueOne
12-30-2019, 07:29 PM
Return to service center and ask that the WiFi adapter be replaced or ask for a complete laptop replacement.

Good Luck

Good advice, thanks.

ROGueOne
12-31-2019, 01:52 PM
Asus website has the Intel 21.30.3.2 as the driver for the the wireless adapter.

However, Intel has driver 21.50.1.1 released on 31-Oct-2019 as the latest driver for the AX201/AX200/9560/9260/9462/9461 (Only available in 64-bit version) adapters.

https://downloadcenter.intel.com/download/29122/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=99446

I unistalled and deleted the old driver, restarted the machine, Windows 10 installed a driver, but it was an old one, it worked for a few hours, then failed. I then upgraded the driver to 21.30.3.2 and that didn't do anything (Windows 10 also claims that is the best available driver if you look for an update via Windows 10 & search the internet). I have now updated to 21.50.1.1 by downloading the driver and pointing the updater to the file, and currently the wireless is now working again.

Fingers crossed :p...hopefully this will resolve the issue, and this thread can help anyone else experiencing the same issue.

ROGueOne
01-01-2020, 03:07 PM
Back to working intermittently, so didn't solve the issue.

However, at the moment disable, and then enable again from device manager gets it going.

It's looking like it's going to end up back at the service center.

Saltgrass
01-22-2020, 05:50 PM
I came to this thread because some folks on a Dell forum are also having a problem with the Intel Wireless AC 9560. They are getting a code 10 on the device in the Device Manager and it seems to repeat the driver install but fails.

The 9560 is a different version of a Wi-Fi adapter because it uses a different interface and not the normal PCIe interface. But I was wondering if the card version was not being read correctly by the installer or the system was not displaying the correct PnP info..

Does your Device Manager show the correct version of the card? Does the Properties-Events tab show a driver is failing and then trying to install again?

I can't check on my system because I have a Hero X (Wi-Fi) and it uses a Realtek Wi-Fi adapter..

ROGueOne
02-04-2020, 09:02 AM
I came to this thread because some folks on a Dell forum are also having a problem with the Intel Wireless AC 9560. They are getting a code 10 on the device in the Device Manager and it seems to repeat the driver install but fails.

The 9560 is a different version of a Wi-Fi adapter because it uses a different interface and not the normal PCIe interface. But I was wondering if the card version was not being read correctly by the installer or the system was not displaying the correct PnP info..

Does your Device Manager show the correct version of the card? Does the Properties-Events tab show a driver is failing and then trying to install again?

I can't check on my system because I have a Hero X (Wi-Fi) and it uses a Realtek Wi-Fi adapter..

Yes, my Device Manager lists the correct version of the card "Intel(R) Wireless-AC 9560 160MHz". Under Device Manager - Properties - Events, the device is installing and configuring properly, it just fails to start sometimes and I get the code 10. I have not returned to the service center yet, but probably will in the future. I've been using the computer plugged into an Ethernet cable, and disabling the wifi card. Occasionally I enable the wifi card and it seems to be working, but I'm pretty sure if I was trying to use it full time it would be failing intermittently.

Saltgrass
02-16-2020, 06:06 PM
Yes, my Device Manager lists the correct version of the card "Intel(R) Wireless-AC 9560 160MHz". Under Device Manager - Properties - Events, the device is installing and configuring properly, it just fails to start sometimes and I get the code 10. I have not returned to the service center yet, but probably will in the future. I've been using the computer plugged into an Ethernet cable, and disabling the wifi card. Occasionally I enable the wifi card and it seems to be working, but I'm pretty sure if I was trying to use it full time it would be failing intermittently.

I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.

Thanks for the response..

Clintlgm
02-16-2020, 09:58 PM
I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.

Thanks for the response..

I think I might just change out the card myself? I did on my Dell Insprion 13 7386, Purchased one on Amazon (https://www.amazon.com/gp/product/B07VMSW89T/ref=ppx_yo_dt_b_asin_title_o05_s00?ie=UTF8&psc=1) haven't had any issues since!

taz291819
02-18-2020, 03:37 PM
I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.

Thanks for the response..

I installed this in my Asus G55, and it works great:

https://www.amazon.com/gp/product/B083GS1YY2/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

mindtrax
03-20-2020, 09:08 AM
I started experience the same problem as you, one day (a few days ago)... without any update or whatelse... I tried everything as you but still didn't brought my laptop to service senter (since coronavirus stopped everything). Anyway, i'm starting to think it may be caused by Armory Crate since one day.. after the problem appeared, i had a problem with hotkeys on the laptop so I tried to uninstall Armory Crate and download it again (from app MYAsus). then... uninstalled the wifi driver and installed back the verision available on MyAsus (v20.5, but on intel i see that is available the 20.7 which i tried but without solution), then i restarted my laptop and the wifi was back..... after a few days the problem came back but apparently now, i just need to uninstall/reinstall and it works. Ofcourse this is not a solution but may point the problem to armory crate. I'm now trying to run the laptop without armory crate and see if in the further days the problem happen again or not.

I use to plug/unplug the laptop few times a day since I move it with me in the house (veeeery carefully).

The service center suggested me to restore to factory setup but im sure this is not a solution and it will cause a pain in the ass to re-install all the stuff etc..etc..

I'm really frustrated by this. I think that after coronavirus I will go to the shop and ask to change laptop with another with same spec. even if it will cost me something... i can't buy 1400 laptop to have this kind of stupid driver problems and waste of time... next time i'll buy something i'll go for apple.. even if i hate it... but never heard of this kind of stupid driver issue on apple system.