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View Full Version : Request | GX701GX side lights not glowing BIOS 308 (please BIOS 309 or Hotfix)



Dhxud
03-06-2020, 03:06 PM
Hello,
this is a request to Asus support, if found here.
I can not find Asus mail address to contact about it.

after a BIOS 308 update by a Asus service lab, my air vents lights stop glowing.
(very low brightness)
reinstall laptop drivers dont help. (old / new)
or to play with Aura / Armoury.

I am under warranty, and I sent the computer to the lab again.
after a two-week diagnosis in Asus lab in my country they update the status "waiting for parts" (motherboard)

so yesterday I canceled the RMA for two reasons, and I'm debating whether to ask them to reopen the RMA or not after weekend.

first reason: I'm student and im working with the laptop, I don't have another computer at home and I can not wait long time in status
"waiting for parts"
I wanted to ask them if it's possible to send to me the laptop while they wait for the new motherboard, and I will pay for the next shipping.

2. I'm afraid there will be other problems due to the motherboard swap, I basically don't have any problems with the laptop, just with the side lights after the BIOS 308 update.

if it is a BIOS 308 fault, it would be bad to replace good motherboard, and only because of side lights not glowing.

==
after inquiries, I found someone else on reddit with the problem after upgrading to 308.

Model: GX701GX (8750H 2080RTX 24GB RAM)
BIOS: 308
Old BIOS: 307 (glowing side lights)
Windows 10

it is a expensive laptop and I am close to 10 years Asus member.

while it is only lights, but it is a troublesome situation.

I would appreciate if anyone from support will respond to this post any time soon.

side lights example from google:
https://i.imgur.com/sjqxTvr.jpg

side lights low brightness on my laptop (after BIOS 308):
https://i.imgur.com/5i5nN8P.jpg

Blake@ROG
04-15-2020, 02:20 PM
Hello Dhxud,
Very sorry for my late reply.
May you PM me your SN or RMA number? So I would be able to track you case.
And the only modification that our service center did was BIOS update?
Please kindly provide a picture of the side lights as well.
If you happen to have a comparison would be great!
I will ask for review on it.
Thank you so much.
Thank you so much!