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View Full Version : [DRIVERS] Realtek USB Audio (MB | Intel 5xx & AMD TRX40)



MoKiChU
05-29-2020, 02:00 PM
Hi everyone,

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

SS3|SSVM Extension Driver : 1.3.11.0 WHQL [31/08/2020]
SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
DTS SU Standalone Extension Driver : 1.6.105.0 WHQL [22/06/2021]

Download : Link (https://mega.nz/file/NBFHUaoB#JD2zhLLa7LrMr4wS4M2R5tp29BNhw7ug4_tSujpP_ S4)

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

SS3|SSVM Extension Driver : 1.3.11.0 WHQL [31/08/2020]
SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
DTS SU Extension Driver : 1.1.68.0 WHQL [09/12/2020]
DTS APO4x Service SoftwareComponent Driver : 1.6.16.0 WHQL [07/06/2021]
DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.6.15.0 WHQL [10/03/2021]

Download : Link (https://mega.nz/file/gEFHBaRY#B8BhtOhtexHLPoCwQSftUugssL5v8Y06E4_6ZfAt_ UU)


ASUS ROG SS3|DTS Sound Unbound Intel/AMD motherboards :


Install/Update Process :

CLEANUP

/!\ If you already had Realtek USB Audio Driver, Realtek Audio Control/Console, Sonic Studio III & Sonic Radar III + DTS Sound Unbound installed /!\
Uninstall them (Start > Settings > Apps) then restart your PC
- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of drivers which .inf starts with (if you find them) :
a-volute | avolute | dts | extrtxusb | hdx | realtek | rtdusbad
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC

INSTALL

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done
- Automatic installation of Realtek Audio Control/Console after rebooting, if not, install it manually : Link (https://www.microsoft.com/store/productId/9p2b8mcsvpln)
- Install Sonic Studio III : Link (https://www.microsoft.com/store/productId/9n81c41dq5sj)
- Install Sonic Radar III (Optional) : Link (https://www.microsoft.com/store/productId/9n42q5xmcxms)
- Install DTS Sound Unbound : Link (https://www.microsoft.com/store/productId/9pj0nkl8mcsj)

UPDATE

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done

Note : Realtek Audio Control/Console + Sonic Studio III & Sonic Radar III + DTS Sound Unbound will be updated automatically via the MS Store.

- Realtek USB Audio Drivers (UAD - ASUS PRIME DTSX Ultra MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

DTSX Ultra Extension Driver : 1.6.105.0 WHQL [22/06/2021]
DTSX Ultra HSA SoftwareComponent Driver : 1.9.1.0 WHQL [11/09/2020]
DTS APO4x Service SoftwareComponent Driver : 1.6.16.0 WHQL [07/06/2021]
DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.6.15.0 WHQL [10/03/2021]

Download : Link (https://mega.nz/file/lFMRXAQa#6VSz2p9pHgHNnknFuWQ1uj8OqPXIt7pxtvQZpJgr4 pg)


ASUS PRIME DTS:X Ultra motherboards :


Install/Update Process :

CLEANUP

/!\ If you already had Realtek USB Audio Driver, Realtek Audio Control/Console, DTS:X Ultra installed /!\
Uninstall them (Start > Settings > Apps) then restart your PC
- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of drivers which .inf starts with (if you find them) :
a-volute | avolute | dts | extrtxusb | hdx | realtek | rtdusbad
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC

INSTALL

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done
- Automatic installation of Realtek Audio Control/Console after rebooting, if not, install it manually : Link (https://www.microsoft.com/store/productId/9p2b8mcsvpln)
- Automatic installation of DTS:X Ultra, if not, install it manually : Link (https://www.microsoft.com/store/productId/9n0h1m8j1308)

UPDATE

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done

Note : Realtek Audio Control/Console + DTS:X Ultra will be updated automatically via the MS Store.


OS requirements : Windows 10 64 bit 20xx/VB/1904x.x or more recent.
Hardware requirements (Intel) : ASUS ROG motherboards with Intel 5xx series chipsets with ALC408x codec.
Hardware requirements (AMD) : ASUS ROG/PRIME motherboards with AMD TRX40 chipset.

Note : In order to know which drivers package to use, match the audio specifications of your motherboard with the apps or ask me.




TIPS :

If you want to manage the drivers (remove old/unused drivers for example) that you have in your Windows DriverStore
Use Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) (Right click on "Rapr.exe" > Run as administrator).

If you want better interrupts delivery latency
Enable MSI (Message Signaled-based Interrupts) mode on all your supported devices (see the column "supported modes") with
MSI Mode Utility (https://mega.nz/file/kd11WISZ#mBd-IKDz63-dkoVLxHpN4BerYxSi1npxr7cWTkMG-UY) (Right click on "MSI_util_v3.exe" > Run as administrator).

If you experience crackling, popping, audio stutter
Disable Fast Startup (https://www.asus.com/support/FAQ/1031533/) or totally disable hibernation (https://support.microsoft.com/help/920730/how-to-disable-and-re-enable-hibernation-on-a-computer-that-is-running) (Fast Startup included).

enyceedanny
09-20-2020, 05:04 AM
Thanks for keeping this updated. I'm updating every time you do in hopes that the SPDIF output sporadic dropout will be fixed. Thanks!


Hi everyone,

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS MB) :

Drivers : 6.3.9600.2258 WHQL [17/07/2020]



Download : Link (https://mega.nz/file/INdCCIaa#Tgu1-B7b18vHRjiStrdOEjLGZM5-yJJrNjsLUvIfeTA)

- Realtek USB Audio Drivers (UAD - ASUS PRIME DTSX Ultra MB) :

Drivers : 6.3.9600.2258 WHQL [17/07/2020]



Download : Link (https://mega.nz/file/oUNQRCBC#lNOS_BvDpvP1k6ytGLgg31CWXqjzM0ZWdenOl3TL_ t4)


Thread updated.

theWanderer521
02-03-2021, 12:39 AM
Hi, I have a ROG STRIX TRX40 MB - I usually see an error "Controls the DTS audio processing object" in Reliability Monitor.

I believe I need to update the driver for that? I wonder which one from your links is right for my MB

Thanks!

Zardoc
02-07-2021, 02:26 PM
Hi There,

I don't have an SS3 MB but rather a Strix Z590-A Gaming WiFi 6 with the same drivers.

I don't know if you can help but I hear a low boom sound from my base spkr when I boot & Windows is not very fast to boot. Also sound doesn't react immediately.

I installed drivers 6.3.9600. I don't have a 5 channel sound box.. All I have are 2 good spkrs. I just bought this rig for video work but I would like to have reasonable sound. From what I heard the chip does have good sound.

Thanks for the help. :)

MoKiChU
02-07-2021, 02:40 PM
Hi, I have a ROG STRIX TRX40 MB - I usually see an error "Controls the DTS audio processing object" in Reliability Monitor.

I believe I need to update the driver for that? I wonder which one from your links is right for my MB

Thanks!

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound AMD TRX40 motherboard, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.


Hi There,

I don't have an SS3 MB but rather a Strix Z590-A Gaming WiFi 6 with the same drivers.

I don't know if you can help but I hear a low boom sound from my base spkr when I boot & Windows is not very fast to boot. Also sound doesn't react immediately.

I installed drivers 6.3.9600. I don't have a 5 channel sound box.. All I have are 2 good spkrs. I just bought this rig for video work but I would like to have reasonable sound. From what I heard the chip does have good sound.

Thanks for the help. :)

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound Intel motherboard with ALC408x codec, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Zardoc
02-07-2021, 02:54 PM
Thanks for the quick reply,

Call me stupid but were can I see the SS3|DTS Sound Unbound reference. I will try your suggestion.Thanks

MoKiChU
02-07-2021, 03:16 PM
Thanks for the quick reply,

Call me stupid but were can I see the SS3|DTS Sound Unbound reference. I will try your suggestion.Thanks

If your question is how know the audio type of your ASUS ROG Strix Z590-A Gaming WiFi motherboard, you can see in your motherboard specs (https://rog.asus.com/motherboards/rog-strix/rog-strix-z590-a-gaming-wifi-model/spec) :


https://i.ibb.co/SKvFmLt/2021-02-07-160741.png


Note : For information, only ASUS ROG with Intel 5xx series chipsets based motherboards with ALC408x codec use Realtek USB Audio Drivers (UAD), others ASUS motherboards with Intel 5xx series chipsets use Realtek Audio Drivers (UAD).

Zardoc
02-07-2021, 03:26 PM
Thanks for the heads up. I used DDU to uninstall and removed .INF from driver store.

I figured as much about your warning regarding drivers. I was using the UAD drivers on a Z490M and they worked fine. This board is a new ball game.
I told the boys on Station Drivers that these drivers were for USB sound which is not the same at all.

It would be nice if you would share your updated drivers on Station Drivers (i imagine you know them) .
A lot of peeps would appreciate it (At least I do).

One last question, like I mentioned, I don't have a 5ch spkr system, only 2 good spkrs, but I like good sound .

Do I need :
Sonic Studio III
Sonic Radar III (Optional)
Install DTS Sound Unbound

Will any of these packages (if any) will help with my 2 spkr setup for quality sound?

Thanks again. :cool:

Zardoc
02-07-2021, 03:36 PM
OK new problem,

I tried to install Realtek console but got this error

87819

Sorry for the French but it says that windows store ran into a problem.

I rebooted and tried again but no go.

Any suggestions?

Zardoc
02-07-2021, 07:07 PM
Hi everyone,

@ ASUS ROG SS3|DTS Sound Unbound motherboards users : Due to a major change in the drivers packages architecture, re-download your drivers package (now there is an Intel package if you have a Z590 motherboard or AMD if you have a TRX40 motherboard) & follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Thanks for the tip.

I will retry and get back to you. :cool:

Zardoc
02-07-2021, 08:02 PM
Update,

Everything is perfect! Not much change with equalizer and headset but the sound is very good.

Thanks again for the great support! :o

bogdi1988
03-24-2021, 05:56 AM
Which package do you recommend for the Zenith 2 Extreme?

MoKiChU
03-24-2021, 09:27 AM
Which package do you recommend for the Zenith 2 Extreme?

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound AMD TRX40 motherboard, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Zardoc
03-24-2021, 11:18 PM
Unfortunately these drivers have issues. They slow boot times by almost 10 seconds. You can hear a soft boom from bass when they are loading. To check, just remove the drivers (same way as MoKichu's advice). You will see boot times improve. Doing a boot trace closely shows the lagging is sound driver related.

There is absolutely no information on this driver neither from Realtek or any board maker for that matter.
However, the sound is good but not to the detriment of performance. I have opened a ticket.

Waiting for next driver.

itzjonjon69
04-12-2021, 04:05 AM
Which driver do I need for the Maximus XIII Hero?

itzjonjon69
04-12-2021, 03:27 PM
Hi,

You have an ASUS ROG SS3|DTS Sound Unbound Intel Z590 motherboard, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.
Thank you!

_Emanuel_
04-13-2021, 12:57 PM
Hi,
You have an ASUS ROG ...

Hi,
I have an Asus 590-E gaming wifi and also an issue with the sound (a sudden stop of normal sound replaced by a massive feedback/white noise).
Could you please tell me if the driver from the first post is correct or there is another? Because I would like to exclude a bad driver before searching other solutions.

Thank you!

_Emanuel_
04-13-2021, 05:23 PM
You have an ASUS ROG SS3|DTS Sound Unbound Intel Z590 motherboard, so :

Thank you, I will follow the steps from the first post and use that driver.

I think that it's a driver issue because when the problem occur, if I make a right click on sound icon in the tray and change the Spatial Sound settings, to any other from the list, no matter what, the problem disappears and the sound is returning to normal.

TheBandicoot
04-14-2021, 11:33 AM
So i stumbled across this thread after having multiple issues with the drivers supplied by ASUS and still have one big issue to fix.

First things first: It would be nice if the driver package supplied on the support page for the Z590-E would have had the same descriptions as the ones posted in this thread, because how would i know i'd have to run some install.cmd as admin instead of the setup.exe like any other driver package so far? And why are essential parts of the driver package not supplied as well, why do i have to use the MS store of all things to get the Realtek Audio Console? I have to be honest here, this is quite terrible compared to when the audio drivers contained all software from the get go.

But i digress. After finally getting everything to work, i am left with a quality issue: 5.1 sound is seemingly still being postprocessed from somewhere and i can't find out what it is or why it happens. Sound that comes from the Center channel or a combination with others is modulated in some way when the source of the sound is actually behind, akin to what those various stereo modulations do in order to provide some form of surround experience, but it just sounds tinny, muffled, something like that. I like my sound pure and unmodulated, as i am using a native 5.1 headset with actual drivers for each channel. Having to plug in an ancient Creative soundcard in order to get 5.1 to work properly on a 350 € mainboard is quite a damper on my enjoyment of the product. And it does so with the Windows standard driver, which means its definitely the Realtek drivers that are f*cked up. In my opinion, in the current state it was a bad idea to use that Realtek USB Audio chip. It should have stayed whatever was there before, I am coming from a Z270-F. Moreso, the Realtek Audio Console "Impedance Sensing" assumes my headset, a Roccat Kave with an actual impedance of 32 Ohms, to have an Impedance well beyond 1000 Ohms and there is no way to change that. Changing the Amplify level to "Performance" (down from "Extreme") does help with the sound quality but doesn't fix it.

TL;DR: Please provide me with assistance in order to get rid of any and all post processing on the audio since i am using a 5.1 headset and thus don't need any of it. If that is not possible, please forward this issue to your software development team (or Realtek's, whichever is the right one) so that they make it possible. Or get them to fix the faulty impedance setting / have them make it changeable manually, should my issue actually stem from that.

Yes, i have double and triple checked all options in the Windows sound panel, Realtek Audio Console and Sonic Studio.
Yes, i tried turning each of them off and on again.
Yes, i have completely uninstalled and reinstalled the stuff according to the first post in this thread. I even tried without any of it.
This happens on a completely fresh Windows 10 install, most recent build, most recent patches.

Thanks in advance! Have a nice day and stay safe.

MoKiChU
04-14-2021, 04:40 PM
please forward this issue to your software development team (or Realtek's, whichever is the right one) so that they make it possible. Or get them to fix the faulty impedance setting / have them make it changeable manually, should my issue actually stem from that.

Hi,

I don't work for ASUS, open a ticket with ASUS Support, they will forward to Realtek, A-Volute (SS3) or Xperi (DTS) if necessary.

TheBandicoot
04-14-2021, 10:53 PM
Thanks for the advice! I'll do that.

74lobster
04-15-2021, 08:15 AM
Hi, excuse me, which is the correct drivers set for my motherboard ?

ASUS TUF GAMING Z590-PLUS (https://www.asus.com/Motherboards-Components/Motherboards/All-series/TUF-GAMING-Z590-PLUS/HelpDesk_Download/)


Thanks in advance.

MoKiChU
04-15-2021, 11:23 AM
Hi, excuse me, which is the correct drivers set for my motherboard ?

ASUS TUF GAMING Z590-PLUS (https://www.asus.com/Motherboards-Components/Motherboards/All-series/TUF-GAMING-Z590-PLUS/HelpDesk_Download/)


Thanks in advance.

Hi,

You have an ASUS TUF DTS Custom motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS TUF/PRIME DTS Custom MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx & AMD 3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-amp-AMD-3xx-4xx-5xx))

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

74lobster
04-15-2021, 06:44 PM
Hi,

You have an ASUS TUF DTS Custom motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS TUF/PRIME DTS Custom MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx & AMD 3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-amp-AMD-3xx-4xx-5xx))

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Thank you so much !

itzjonjon69
04-17-2021, 04:15 PM
Not sure what's going on but, after installing the drivers (UAD - ASUS ROG SS3-DTS Intel MB) I downloaded "DTS Sound Unbound" and in the application everything says its "good to go" but when I try to enable "spatial sound" there's no option to enable DTS

itzjonjon69
04-19-2021, 01:52 AM
Hi,

You need to enable it here (underlined in red) from a right click on your Sound tray icon :


https://i.imgur.com/uhP3mbL.png

That's the problem after installing "DTS Sound Unbound" via the Microsoft store that option disappears and only "Dolby Access" shows up :(

Zardoc
04-26-2021, 11:30 PM
Hi, I have installed these new drivers but they still have a bass boom on start. I tried Sonic tools and removed them. I really don't see any quality or value in them.

As for the DTS, Board already supports it. So I am using drivers and that's it. I also had a lagging issue with boot with sonic installed. That's another reason I removed it.

As far as I am concerned the sound with these drivers is good enough. If I want high fidelity I might as well get vinyl and high fidelity tube amplifiers with high quality spkrs.

Since I am not that picky, this is fine as long as it doesn't affect the quality and stability of my Windows. BTW, it's about the same as the old ALC1220. :rolleyes:

https://www.igorslab.de/en/the-old-alc4080-on-the-new-intel-boards-demystified-and-the-differences-from-alc1220-insider/

Zardoc
04-27-2021, 04:36 PM
Just to add to this thread, this driver doesn't fix a thing. Same issues present. :rolleyes:

Falkentyne
04-27-2021, 05:50 PM
One of the big problems I have with this "Realtek USB Audio" chip, which was never present on their older ALC1220(?) chips, is the huge audio lag you get when playing WAV files, when another (e.g. directsound) sound source isn't open at the same time. This is actually a MAJOR problem for me, as a chess master, I often play 1 minute chess on "Internet chess club" with the blizin client (best interface ever), and that client (based on >15 year old tech) plays independent wav files for sound events, like piece moves. But what happens is an almost 1 second lag appears when you move a piece and the sound actually plays, making fast moves skip sounds, making it impossible to hear when your opponent has moved or when your move has completed. This was the SAME issue that I had on the Creative X7, and I spent many fruitless hours trying to report it to Creative and they never fixed it, even despite desperate reports to Creative Singapore and even PM's on Head-fi.

It's worth noting that the Creative Super X-fi Amp does *NOT* have this issue at all. (But having to use headphones all the time with it gets painful for someone with physical disabilities, and using it in 2 speaker mode outputting to a 5.1 desktop speaker setup (only front channels work) is no fun for games; I'm assuming the Creative X3 would be more suitable as it has 5.1 outputs). Also the Sennheiser GSX-1000 likewise does not have this issue.

For both this "USB Audio" and the X7, one workaround to this is to have some sort of game running suspended in the background (like Overwatch), which seems to prevent any of the wav file processing lag. But that's still annoying. Having a video opened and paused in Media Player Classic also is a workaround. The only internet searches that showed anything about this "wav file lag" was to "Enable hardware acceleration" with some older Realtek onboard, but that option isn't 'anywhere to be found with Realtek USB Audio. A user on discord said having discord running stops this from happening too but that didn't work for me (Maybe I need to enable some option in discord, i don't know).

Also the registry edits to change those PerformanceSetting idle thingies to ff ff ff ff, 00 00 00 00 and ff ff ff ff also don't fix the problem either.

Not much more I can say about this.

iisd
04-28-2021, 07:19 PM
I noticed that lag with Windows system sounds (only wav files, mp3 are fine) and test sounds in the speaker options. Also a bad noise gate which often eats the start of sound files.
I was wondering if its just a driver issue or bad implementation by mainboard manufacturers. Guess I have my answer now. Thats shameful.

Falkentyne
04-28-2021, 11:06 PM
I noticed that lag with Windows system sounds (only wav files, mp3 are fine) and test sounds in the speaker options. Also a bad noise gate which often eats the start of sound files.
I was wondering if its just a driver issue or bad implementation by mainboard manufacturers. Guess I have my answer now. Thats shameful.

It's something to do with the Realtek USB audio chip but I have NO idea if it's drivers or firmware. The Creative X7 had the same problem. I am too lazy to hook it up and check the latest firmware to see if it's fixed or not.

What I do know is that the Creative USB Super X-fi Amp, Sennheiser GSX-1000 and (probably also, but I don't own the device, Creative X3), don't have this problem.
And I've never seen this on any add-in slot soundcard, ever.

Bronson
05-14-2021, 09:31 PM
Hello!
I have the ROG MAXIMUS XIII HERO, i just installed your audio drivers the way described in the first thread. But they don't fix my problem: I use a headset with Headphone out and Mic in (totally standard setup) but i also use the "Line in" at the back to connect my TV audio into the PC. Then i click on "Listen to device" at "Line in" so i can hear my TV. Unfortunately now my Mic is recording and i can hear everything i say too (although it is very quiet), just like "Listen to device" but its not set to that, and if i set the "Mic in" to "listen to device" i can hear myself loudly. It seems to me there is crosstalk between "line in" and "Mic in"? can you help me? This worked on my Asus Z490-F flawlessly.

MoKiChU
05-14-2021, 10:48 PM
Hello!
I have the ROG MAXIMUS XIII HERO, i just installed your audio drivers the way described in the first thread. But they don't fix my problem: I use a headset with Headphone out and Mic in (totally standard setup) but i also use the "Line in" at the back to connect my TV audio into the PC. Then i click on "Listen to device" at "Line in" so i can hear my TV. Unfortunately now my Mic is recording and i can hear everything i say too (although it is very quiet), just like "Listen to device" but its not set to that, and if i set the "Mic in" to "listen to device" i can hear myself loudly. It seems to me there is crosstalk between "line in" and "Mic in"? can you help me

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound Intel motherboard with ALC408x codec, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.

Regarding your mixing issue, check that Sonic Studio Virtual Mixer is disabled : Sonic Studio III > Record Studio > Virtual Mixer > Virtual Mixer : Off

But anyway : Since your issue occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support.

Bronson
05-14-2021, 11:44 PM
No, Virtual mixer is OFF and i can still hear myself trough the MIC.

Zardoc
05-15-2021, 02:56 AM
No, Virtual mixer is OFF and i can still hear myself trough the MIC.

I have an open ticket with Asus about these drivers.

They are the worst I have seen since I have been using Realtek on Asus boards. They remind me of the last of the old soundblaster cards that you couldn't get to work with Vista or Win 7.

At least these work but you either have:
1) Boot loading issues (takes 10 seconds more for mobo to boot with these drivers). I removed all sonic and DTS apps
2) Sound scratching with certain digital outputs
3) And now reverb on outputs

The unfortunate part is when you try to communicate with an Asus rep. Well, they Google the info you send because most of them only speak Chinese.

Which makes for very poor communication because of a terrible language barrier. Asus make very good boards but the support exchange is very poor.
I wasted 2 months of run around trying to communicate. At one point I was told to try another driver for the chip. HELLO, there's only one official driver out there on their website. :confused:. Then they told me to use an ALC 1220 driver ???##!!!

Then they said it's normal for the Strix board to boot slower than a Z390 Prime because it has more stuff to boot. I'm talking about a driver, not the bios boot speed.
And let's assume I was talking about boot speed. My Z390 booted faster with the same exact hardware I have on this Strix board except for 2 things. I have a Samsung 980 Pro instead of a 970 Evo and I'm not using a 10600K but an 11700 that has 20 lanes and Pcie 4. Z390 still boots faster.

So, I gave up on trying to communicate with a bunch of people that probably make it a game of trying to test how long your patience will wear. You can't accuse them of not trying to help.
But you can sure as heck accuse them of not trying to understand!!

Way to go ASUS!! :rolleyes:

Bronson
05-15-2021, 07:15 AM
Since your issue occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support.

Ok thank you.
I have another question for you: do i need the "sonic suite companion" running in the background?

MoKiChU
05-15-2021, 10:50 AM
...

Hi,

Issues would not be related to the drivers, but rather to the firmware :



Dear all,
We are really sorry.
The new firmwares from realtek still didn't pass the verification.
We will continue to work on it.
Thank you very much.


Ok thank you.
I have another question for you: do i need the "sonic suite companion" running in the background?

Hi,

SS3 Companion has been set up by A-Volute to check/update your version of SS3 app & SS3 APO driver.

For people who follow me, this tool is useless, you can disable the launch of the SS3 Companion on Windows startup via SS3 Companion GUI, but for people who do not follow me, it allows them to have their SS3 app & SS3 APO driver up to date.

Zardoc
05-15-2021, 01:10 PM
Hi,

Issues would not be related to the drivers, but rather to the firmware :



In the 2 months that I have been in talks with Asus, they never mentioned or admitted that there was a firmware issue. Mind you, it would be nice if it were true, but if you can read my post it clearly shows the totally far fetched suggestions made to fix the issue.

itzjonjon69
05-20-2021, 04:24 PM
Hi everyone,



The Third Party DTS SU Standalone Extension Driver have been updated.



The Third Party DTSX Ultra Extension Driver have been updated.


Thread, post & drivers package updated.

Mokichu, whats the difference between Realtek USB Audio and your other thread "[DRIVERS] REALTEK AUDIO (MB | INTEL 2XX/3XX/4XX/5XX & AMD 3XX/4XX/5XX)" which one should I be downloading from for my Maximus XIII Hero?

MoKiChU
05-20-2021, 05:11 PM
Mokichu, whats the difference between Realtek USB Audio and your other thread "[DRIVERS] REALTEK AUDIO (MB | INTEL 2XX/3XX/4XX/5XX & AMD 3XX/4XX/5XX)" which one should I be downloading from for my Maximus XIII Hero?

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound Intel motherboard with ALC408x codec, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of this thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.


Regarding your first question, it is indicated in the hardware requirements :



[DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx & AMD 3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-amp-AMD-3xx-4xx-5xx))

Hardware requirements (Intel) : ASUS ROG/TUF/PRIME motherboards with Intel 2xx/3xx/4xx/5xx series chipsets (except ROG 5xx ALC408x).


[DRIVERS] Realtek USB Audio (MB | Intel 5xx & AMD TRX40) (https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-USB-Audio-(MB-Intel-5xx-amp-AMD-TRX40))

Hardware requirements (Intel) : ASUS ROG motherboards with Intel 5xx series chipsets with ALC408x codec.

MoKiChU
06-02-2021, 04:15 PM
Hi everyone,

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

SS3|SSVM Extension Driver : 1.3.11.0 WHQL [31/08/2020]
SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
DTS SU Standalone Extension Driver : 1.6.105.0 WHQL [22/06/2021]

Download : Link (https://mega.nz/file/NBFHUaoB#JD2zhLLa7LrMr4wS4M2R5tp29BNhw7ug4_tSujpP_ S4)

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

SS3|SSVM Extension Driver : 1.3.11.0 WHQL [31/08/2020]
SS3|SSVM VAD Media Driver : 10.38.41.588 WHQL [06/08/2019]
SS3 APO SoftwareComponent Driver : 3.3.3.0 WHQL [26/05/2021]
DTS SU Extension Driver : 1.1.68.0 WHQL [09/12/2020]
DTS APO4x Service SoftwareComponent Driver : 1.6.16.0 WHQL [07/06/2021]
DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.6.15.0 WHQL [10/03/2021]

Download : Link (https://mega.nz/file/gEFHBaRY#B8BhtOhtexHLPoCwQSftUugssL5v8Y06E4_6ZfAt_ UU)

- Realtek USB Audio Drivers (UAD - ASUS PRIME DTSX Ultra MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]


Third Party Drivers :

DTSX Ultra Extension Driver : 1.6.105.0 WHQL [22/06/2021]
DTSX Ultra HSA SoftwareComponent Driver : 1.9.1.0 WHQL [11/09/2020]
DTS APO4x Service SoftwareComponent Driver : 1.6.16.0 WHQL [07/06/2021]
DTS APO4x Core SoftwareComponent|SoftwareDevice Driver : 1.6.15.0 WHQL [10/03/2021]

Download : Link (https://mega.nz/file/lFMRXAQa#6VSz2p9pHgHNnknFuWQ1uj8OqPXIt7pxtvQZpJgr4 pg)


Thread updated.

Zardoc
06-02-2021, 10:09 PM
This is as bad a driver as the others. Windows often loads slower lagging waiting for the driver.

You can even hear a bass boom when driver is loading.

Man, I miss my Z270. Never had any issues with sound or loading what a big mess this USB chip was. I usually never buy when a new toy is added, but in my 20 plus years building I fell in the trap and got bitten. :rolleyes:

Realtek has nothing about the chip. Asus says it's all good and a bunch of customers are probably tone deaf, blind or confused. YEAH, RIGHT.

Thanks for the driver MoKiChU :D. It's not your fault. You only post them.

Nuckels
06-02-2021, 11:06 PM
One of the big problems I have with this "Realtek USB Audio" chip, which was never present on their older ALC1220(?) chips, is the huge audio lag you get when playing WAV files, when another (e.g. directsound) sound source isn't open at the same time. This is actually a MAJOR problem for me, as a chess master, I often play 1 minute chess on "Internet chess club" with the blizin client (best interface ever), and that client (based on >15 year old tech) plays independent wav files for sound events, like piece moves. But what happens is an almost 1 second lag appears when you move a piece and the sound actually plays, making fast moves skip sounds, making it impossible to hear when your opponent has moved or when your move has completed. This was the SAME issue that I had on the Creative X7, and I spent many fruitless hours trying to report it to Creative and they never fixed it, even despite desperate reports to Creative Singapore and even PM's on Head-fi.

It's worth noting that the Creative Super X-fi Amp does *NOT* have this issue at all. (But having to use headphones all the time with it gets painful for someone with physical disabilities, and using it in 2 speaker mode outputting to a 5.1 desktop speaker setup (only front channels work) is no fun for games; I'm assuming the Creative X3 would be more suitable as it has 5.1 outputs). Also the Sennheiser GSX-1000 likewise does not have this issue.

For both this "USB Audio" and the X7, one workaround to this is to have some sort of game running suspended in the background (like Overwatch), which seems to prevent any of the wav file processing lag. But that's still annoying. Having a video opened and paused in Media Player Classic also is a workaround. The only internet searches that showed anything about this "wav file lag" was to "Enable hardware acceleration" with some older Realtek onboard, but that option isn't 'anywhere to be found with Realtek USB Audio. A user on discord said having discord running stops this from happening too but that didn't work for me (Maybe I need to enable some option in discord, i don't know).

Also the registry edits to change those PerformanceSetting idle thingies to ff ff ff ff, 00 00 00 00 and ff ff ff ff also don't fix the problem either.

Not much more I can say about this.

Did you manage to find a solution to this? Suffering from the same problem and while it's a minor problem it is very annoying.

octiva
06-07-2021, 02:51 PM
Hi everyone,

@ ASUS ROG SS3|DTS Sound Unbound Intel motherboard with ALC408x codec owners :

- Realtek USB Audio Firmware (UAD - ASUS ROG SS3-DTS Intel MB) :

Firmware : 2.61.9600.69 [21/05/2021]
Download : Link (https://dlcdnets.asus.com/pub/ASUS/mb/01AUDIO/USB_Audio_FW_Update_Tool_20210521.zip)


yea firmware kill the noise BUT now it startup without sending any sound out .....windows show the sound ........how to fix it Deactivate optic driver in windows and reactivate ...:(

another better option.... disable onboard sound and UNINSTALL this s.h.i.t realtek sound ...... go back to good old CREATIVE soundcard.

RULVFF
06-10-2021, 12:17 AM
yea firmware kill the noise BUT now it startup without sending any sound out .....windows show the sound ........how to fix it Deactivate optic driver in windows and reactivate ...:(

another better option.... disable onboard sound and UNINSTALL this s.h.i.t realtek sound ...... go back to good old CREATIVE soundcard.

I Have the same problem, I need to disable the front jack recognition and change front mic to line in, and then the Speaker and Microphone that is plugged on the back of MB show or need to disconnect Speakers and reconnect to show up, and the MIC magically appear too.

BadBimr
06-11-2021, 03:09 AM
PC was running fine and updated to ASUS Version 6.0.9088.1 from the ASUS website. After reboot PC lagged like crazy. Opening FF or Chrome would take a min or so. Uninstalled and all is fine. Installed the latest from this thread and the same thing happens. It seems as Sonic & Radar is causing the slowdown. Going to an old version (Version 6.0.1.8746 ) that seems to work. Does anyone know of a fix?
Thank You
BB

narsil06
06-11-2021, 03:12 PM
yea firmware kill the noise BUT now it startup without sending any sound out .....windows show the sound ........how to fix it Deactivate optic driver in windows and reactivate ...:(

another better option.... disable onboard sound and UNINSTALL this s.h.i.t realtek sound ...... go back to good old CREATIVE soundcard.

Hello friend,
I have the same issue. And i already replied the post on z590-e sound issue subject.
https://rog.asus.com/forum/showthread.php?123353-Rog-Strix-Z590-E-Gaming-Wifi-sound-issue/page7 #number68
I also contacted local asus service and waiting reply for lots of days days. No reply.
I am not glad to purchase this motherboard.
Old one z97 mark s has not any this issue (Card from 7 years ago.)

i doubt if Asus is advancing or regressing technology.
If This is from realtek, not from asus, this is none of our business as customers. needs to be supported. I sent a private message to admin and moderator, it was not even read to reply.
If you upgrade sound firmware, you can't return old firmware. I don't suggest upgrade firmware.

octiva
06-11-2021, 04:39 PM
Hello friend,
I have the same issue. And i already replied the post on z590-e sound issue subject.
https://rog.asus.com/forum/showthread.php?123353-Rog-Strix-Z590-E-Gaming-Wifi-sound-issue/page7 #number68
I also contacted local asus service and waiting reply for lots of days days. No reply.
I am not glad to purchase this motherboard.
Old one z97 mark s has not any this issue (Card from 7 years ago.)

i doubt if Asus is advancing or regressing technology.
If This is from realtek, not from asus, this is none of our business as customers. needs to be supported. I sent a private message to admin and moderator, it was not even read to reply.
If you upgrade sound firmware, you can't return old firmware. I don't suggest upgrade firmware.

asus support is S.H.i.T the told me to wait for a FIX in forum

I sold my ASUS 590e motherboard for 100$ ...got another motherboard from ANOTHER firm with ZERO sound option and a good creative soundcard

narsil06
06-13-2021, 09:13 AM
asus support is S.H.i.T the told me to wait for a FIX in forum

I sold my ASUS 590e motherboard for 100$ ...got another motherboard from ANOTHER firm with ZERO sound option and a good creative soundcard

Hello friend, thank you for replying.
Could you please send private message for motherboard brand and model?
I also want to change motherboard.
Asus has not solve this issue
I don't recommend ALC4080 motherboards..

MoKiChU
06-13-2021, 03:17 PM
PC was running fine and updated to ASUS Version 6.0.9088.1 from the ASUS website. After reboot PC lagged like crazy. Opening FF or Chrome would take a min or so. Uninstalled and all is fine. Installed the latest from this thread and the same thing happens. It seems as Sonic & Radar is causing the slowdown. Going to an old version (Version 6.0.1.8746 ) that seems to work. Does anyone know of a fix?
Thank You
BB

Hi,

You have an ASUS ROG SS3 motherboard, so :

You need Realtek Audio Drivers (UAD - ASUS ROG SS3 MB) from the first post of this thread : [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx & AMD 3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117596-DRIVERS-Realtek-Audio-(MB-Intel-2xx-3xx-4xx-5xx-amp-AMD-3xx-4xx-5xx)).

- Follow scrupulously your CLEANUP process
- Use this SS3 Cleaner tool (https://mega.nz/file/IUVBjK4L#7SA60S3fbKgTMMm8057FCDR8Ayvt3nILp6Jy1zvxJ _o) (Right click on "A-Volute_SS3_Cleanup.exe" > Run as administrator) then restart your PC
- Follow scrupulously your INSTALL process.

For the next drivers packages that I would release, you will can directly follow the UPDATE process.

Bronson
06-17-2021, 01:50 PM
Hei!
@MoKiChU is there any news on a proper and bug free driver coming soon?

Nuckels
06-18-2021, 12:11 PM
Hi, I have a Z590-E gaming wifi motherboard running the latest drivers posted here and there is a very annoying audio delay with wav files and netflix. For example the error sound of windows, or when you click on the volume slider. This sound will be delayed if no other audio is playing like a videogame being on in the background or youtube. This occurs on a fresh install and other people in this thread have posted a similar experience, while minor it is just annoying as hell as even netflix will delay resuming play after pausing if no other audio application is active.

Any advice be appreciated albeit it seems like a driver problem.

MoKiChU
06-18-2021, 02:39 PM
Hi, I have a Z590-E gaming wifi motherboard running the latest drivers posted here and there is a very annoying audio delay with wav files and netflix. For example the error sound of windows, or when you click on the volume slider. This sound will be delayed if no other audio is playing like a videogame being on in the background or youtube. This occurs on a fresh install and other people in this thread have posted a similar experience, while minor it is just annoying as hell as even netflix will delay resuming play after pausing if no other audio application is active.

Any advice be appreciated albeit it seems like a driver problem.

Hi,

If your issue occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support.

Nuckels
06-19-2021, 12:28 AM
Hi,

If your issue occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support.

Will do, they occur on those drivers as well so.

Falkentyne
06-24-2021, 11:12 PM
Hi,

If your issue occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support.

Hi MokiChu.
I just wanted to add that there is nothing Asus can do about this.
This is a hardware problem of some sort, not sure if it's firmware or drivers.
I did some testing already.
With the "basic" windows driver (no Asus drivers) for USB 2.0, there is audio lag on WAV files but short lag. But still long enough to be very annoying. This makes playing 1 minute chess (I am a chess master) on "Blitzin" client for Internet Chess Club impossible.

With the actual Asus drivers (or your releases), the lag is a bit longer (worse).

This lag is gone if you run a game in the background (Overwatch, Fortnite, etc) and just alt tab out of it.
The lag is also gone if you're in a discord call.

I've seen this bug before. I mentioned this before but I don't think anyone cared what I said.
The Creative Labs "X7" (USB sound device) has the exact same problem. Note that I have not tested that device anytime recently, but i made up a huge stink with Creative years ago, because of this issue. (Once again, having a game running in the background prevents it from happening).

However this bug is not present on the Creative Super X-fi Amp (Yay?) or the Sennheiser GSX-1000 (both USB sound cards).

When the pain is less and the swelling is reduced maybe I'll try to contact Realtek if they even have a direct number or email. Because Asus will do nothing about this, period.

Nuckels
06-30-2021, 12:41 PM
Hi MokiChu.
I just wanted to add that there is nothing Asus can do about this.
This is a hardware problem of some sort, not sure if it's firmware or drivers.
I did some testing already.
With the "basic" windows driver (no Asus drivers) for USB 2.0, there is audio lag on WAV files but short lag. But still long enough to be very annoying. This makes playing 1 minute chess (I am a chess master) on "Blitzin" client for Internet Chess Club impossible.

With the actual Asus drivers (or your releases), the lag is a bit longer (worse).

This lag is gone if you run a game in the background (Overwatch, Fortnite, etc) and just alt tab out of it.
The lag is also gone if you're in a discord call.

I've seen this bug before. I mentioned this before but I don't think anyone cared what I said.
The Creative Labs "X7" (USB sound device) has the exact same problem. Note that I have not tested that device anytime recently, but i made up a huge stink with Creative years ago, because of this issue. (Once again, having a game running in the background prevents it from happening).

However this bug is not present on the Creative Super X-fi Amp (Yay?) or the Sennheiser GSX-1000 (both USB sound cards).

When the pain is less and the swelling is reduced maybe I'll try to contact Realtek if they even have a direct number or email. Because Asus will do nothing about this, period.

I have been in contact with Asus support for a few days now and they are unable to reproduce this problem on a z590-E gaming wifi board. Is there anymore details you can share about your system configuration and what you have tried to resolve it thus far? I am obviously experiencing the exact same symptons (and even had a incredibly loud static noise occur when audio tried to startup twice now, pausing w/e audio it is and playing it again fixes that.) I am also willing to help contact Realtek or anyone else who can help resolve this, realteks website is just... not that useful?

Look forward to your response, Kind regards.

Falkentyne
07-02-2021, 12:58 AM
I have been in contact with Asus support for a few days now and they are unable to reproduce this problem on a z590-E gaming wifi board. Is there anymore details you can share about your system configuration and what you have tried to resolve it thus far? I am obviously experiencing the exact same symptons (and even had a incredibly loud static noise occur when audio tried to startup twice now, pausing w/e audio it is and playing it again fixes that.) I am also willing to help contact Realtek or anyone else who can help resolve this, realteks website is just... not that useful?

Look forward to your response, Kind regards.

There's nothing I can do. Plus I highly doubt, with the language barrier, Asus understands what's going on.
What you need to tell Asus to do is to play a WINDOWS SYSTEM EVENT sound (in sound properties -->System sounds), with NOTHING ELSE LOADED On the computer.
This includes Sonic Studio III, DTS anything, or anything that hooks into the sound. Then they can see the lag themselves.

When they test that, then tell them to test an identical system EXCEPT with a Z490 Realtek (Realtek audio not USB Audio 2.0), or heck, any PCIE soundcard (with basic drivers only), and they will see an obvious difference.

I suggest also trying to contact Realtek themselves about this.

Nuckels
07-02-2021, 01:21 AM
There's nothing I can do. Plus I highly doubt, with the language barrier, Asus understands what's going on.
What you need to tell Asus to do is to play a WINDOWS SYSTEM EVENT sound (in sound properties -->System sounds), with NOTHING ELSE LOADED On the computer.
This includes Sonic Studio III, DTS anything, or anything that hooks into the sound. Then they can see the lag themselves.

When they test that, then tell them to test an identical system EXCEPT with a Z490 Realtek (Realtek audio not USB Audio 2.0), or heck, any PCIE soundcard (with basic drivers only), and they will see an obvious difference.

I suggest also trying to contact Realtek themselves about this.

That is what I told em, they still said they aren't experiencing the same problems, perhaps they don't notice it? I even recorded a video on my phone and sent em that with both a game running and without and the difference it causes. Does having SS3 on the system help at all though? I removed that bloatware instantly lol.

Zardoc
07-03-2021, 01:22 AM
Hi everyone,

The Realtek Audio SoftwareComponent Drivers have been updated.



Drivers packages updated.

Hi MoKiChU,

What's the update?

Zardoc
07-03-2021, 03:13 AM
Never mind, I found it.

Thanks

Zardoc
07-03-2021, 02:37 PM
Well, I thought these would be better drivers, nope. They still slow boot times by 30 seconds. I am really disappointed with this board. Asus using a new sound chip, no information from Realtek, drivers few and far between. The sound is good, but you want the board to boot in reasonable times. Should of stuck with a board that has the old ALC sound chip.

Maybe in the near future, someone will wake up at Asus or Realtek and fix theses crappy drivers. :mad:

Nuckels
07-05-2021, 12:54 PM
Hi everyone,

The Realtek Audio SoftwareComponent Drivers have been updated.


Drivers packages updated.

Is it possible to find a changelog anywhere? Like previously posted the current drivers cause a very annoying audio delay if no audio is already playing on the system.

MoKiChU
07-08-2021, 07:30 PM
- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]

- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]

Hi everyone,

The Third Party SS3 APO SoftwareComponent Driver have been updated.


Thread, post & drivers packages updated.

nezff
07-11-2021, 04:55 PM
installed the realtek driver package after a fresh install of windows and I do not have realtek audio console, realtek usb driver in my control panel add remove programs, nor is it in my device manager. I have installed them exactly like OP described and NO GO.
https://i.imgur.com/e8hf65z.png
https://i.imgur.com/73tCJ6g.png
https://i.imgur.com/FoGJeCD.png
https://i.imgur.com/fxZpDl0.png

Zardoc
07-11-2021, 11:24 PM
Asus USB drivers provided by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) don't install a remove option in the add/remove of CP except for the original drivers on the Asus website.

Updates by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) include a batch file that installs drivers without an uninstall option.

You have to remove all Realtek drivers by following MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) uninstall instructions and follow the instructions to install. Once batch file is run, it will reboot the computer after about 2 minutes.

Unfortunately, these drivers are not well made. The sound is good, but the driver loops often on startup. So instead of a 19 second average boot which I have seen a couple of times more often than none the boot takes about 30 seconds. For the average Joe, that's not much but for a High performance board it's a noticeable difference, especially when you know that the board can boot 19-20 seconds with good drivers.

Posted by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU)


Install/Update Process :

CLEANUP

/!\ If you already had Realtek USB Audio Driver, Realtek Audio Control/Console, Sonic Studio III & Sonic Radar III + DTS Sound Unbound installed /!\
Uninstall them (Start > Settings > Apps) then restart your PC
- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of drivers which .inf starts with (if you find them) :
a-volute | avolute | dts | extrtxusb | hdx | realtek | rtdusbad
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC

INSTALL

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done
- Automatic installation of Realtek Audio Control/Console after rebooting, if not, install it manually : Link (https://www.microsoft.com/store/productId/9p2b8mcsvpln)
- Install Sonic Studio III : Link (https://www.microsoft.com/store/productId/9n81c41dq5sj)
- Install Sonic Radar III (Optional) : Link (https://www.microsoft.com/store/productId/9n42q5xmcxms)
- Install DTS Sound Unbound : Link (https://www.microsoft.com/store/productId/9pj0nkl8mcsj)

UPDATE

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done

Note : Realtek Audio Control/Console + Sonic Studio III & Sonic Radar III + DTS Sound Unbound will be updated automatically via the MS Store.

nezff
07-11-2021, 11:36 PM
Asus USB drivers provided by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) don't install a remove option in the add/remove of CP except for the original drivers on the Asus website.

Updates by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) include a batch file that installs drivers without an uninstall option.

You have to remove all Realtek drivers by following MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU) uninstall instructions and follow the instructions to install. Once batch file is run, it will reboot the computer after about 2 minutes.

Unfortunately, these drivers are not well made. The sound is good, but the driver loops often on startup. So instead of a 19 second average boot which I have seen a couple of times more often than none the boot takes about 30 seconds. For the average Joe, that's not much but for a High performance board it's a noticeable difference, especially when you know that the board can boot 19-20 seconds with good drivers.

Posted by MoKiChU (https://rog.asus.com/forum/member.php?136884-MoKiChU)


Install/Update Process :

CLEANUP

/!\ If you already had Realtek USB Audio Driver, Realtek Audio Control/Console, Sonic Studio III & Sonic Radar III + DTS Sound Unbound installed /!\
Uninstall them (Start > Settings > Apps) then restart your PC
- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of drivers which .inf starts with (if you find them) :
a-volute | avolute | dts | extrtxusb | hdx | realtek | rtdusbad
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC

INSTALL

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done
- Automatic installation of Realtek Audio Control/Console after rebooting, if not, install it manually : Link (https://www.microsoft.com/store/productId/9p2b8mcsvpln)
- Install Sonic Studio III : Link (https://www.microsoft.com/store/productId/9n81c41dq5sj)
- Install Sonic Radar III (Optional) : Link (https://www.microsoft.com/store/productId/9n42q5xmcxms)
- Install DTS Sound Unbound : Link (https://www.microsoft.com/store/productId/9pj0nkl8mcsj)

UPDATE

- Launch "Install.cmd" by right-click Run as admin > Automatic restart when install is done

Note : Realtek Audio Control/Console + Sonic Studio III & Sonic Radar III + DTS Sound Unbound will be updated automatically via the MS Store.

None of that is my problem. I have a brand new install as of this morning of windows. I installed the realtek usb drivers like he instructed, click inf run as admin etc.. and pc will reboot. It did do that, but I CANNOT USE MY front panel nor rear panel on a brand new motherboard with a 3.5mm connection. There IS NO option to use these connections in windows either. So these drivers dont do that? what are they for? Im lost. Sonic studio and and radar just give me a error that there is no driver or no compatible device. I can only use USB headsets.

RULVFF
07-12-2021, 12:13 AM
None of that is my problem. I have a brand new install as of this morning of windows. I installed the realtek usb drivers like he instructed, click inf run as admin etc.. and pc will reboot. It did do that, but I CANNOT USE MY front panel nor rear panel on a brand new motherboard with a 3.5mm connection. There IS NO option to use these connections in windows either. So these drivers dont do that? what are they for? Im lost. Sonic studio and and radar just give me a error that there is no driver or no compatible device. I can only use USB headsets.

Open the bat file in notepad editor, remove the last line that shutdown system automatically, execute and see if the drivers are installed correctly, some times its get error but you don't have time to see with the option for shutdown.

Zardoc
07-12-2021, 03:19 AM
None of that is my problem. I have a brand new install as of this morning of windows. I installed the realtek USB drivers like he instructed, click inf run as admin etc.. and PC will reboot. It did do that, but I CANNOT USE MY front panel nor rear panel on a brand new motherboard with a 3.5mm connection. There IS NO option to use these connections in windows either. So these drivers don't do that? what are they for? I'm lost. Sonic studio and and radar just give me a error that there is no driver or no compatible device. I can only use USB headsets.
Drivers didn't install properly. Remove everything like mentioned. Reboot the machine and Start over.

I have the same board as you and I have reinstalled everything more times than I can count.

89295

Use this to remove all
89296

Do this to install
89297

nezff
07-12-2021, 12:20 PM
Open the bat file in notepad editor, remove the last line that shutdown system automatically, execute and see if the drivers are installed correctly, some times its get error but you don't have time to see with the option for shutdown.
Exactly which part is OK to edit?

@echo off
%windir%\system32\reg.exe query "HKU\S-1-5-19" >nul 2>&1 || (
echo /!\ Run as administrator /!\
echo.
echo Press any key to continue ...
pause >nul
exit
)
pushd %~dp0
pnputil /a Realtek\CodecUsb_2286\RtDUsbAD_asus.inf /i
pnputil /a Realtek\ExtRtkUsb_51\ExtRtXUsb_Asus_AVO_RTK.inf /i
pnputil /a Realtek\RealtekUSBAPO_889\RealtekUSBAPO.inf /i
pnputil /a Realtek\RealtekService_390\RealtekService.inf /i
pnputil /a Realtek\RealtekHSA_252\RealtekHSA.inf /i
pnputil /a Realtek\RealtekASIO_8\RealtekASIO.inf /i
pnputil /a ThirdParty\SS3\OEM_INF_Extension_-_ASUS\AVoluteSS3Ext.inf /i
pnputil /a ThirdParty\SS3\A-Volute_APO_3_-_SWC\A-VoluteNh3ApoSwc.inf /i
pnputil /a ThirdParty\SS3\OEM_INF_Media_-_ASUS\AVoluteSS3Vad.inf /i
pnputil /a ThirdParty\DTS\DTSX_Ultra_UWP_APO4x_Asus_EXT_1.6.9 3.0\dtsapo4ultraAsusextensionpkg.inf /i
shutdown /r /t 0

Zardoc
07-12-2021, 12:36 PM
shutdown /r /t 0

Have fun

nezff
07-12-2021, 12:50 PM
Drivers didn't install properly. Remove everything like mentioned. Reboot the machine and Start over.

I have the same board as you and I have reinstalled everything more times than I can count.


Do this to install
89297

here is what I have:
https://i.imgur.com/fsH0LQb.png

nezff
07-12-2021, 01:03 PM
removed them using exact method, rebooted.

Clicked run as admin, it went through and stalled at end for a period of time. Then closed.

I ran it again to make sure, it went through fast. I rebooted back to the same exact problem

https://i.imgur.com/lUHeRvy.png

nezff
07-12-2021, 01:12 PM
Cannot get Realtek Audio Control neither from microsoft store. Sonic studio nor radar work

https://i.imgur.com/jrrEHmO.png
https://i.imgur.com/Po1kbLE.png

Zardoc
07-12-2021, 11:39 PM
Yeah I noticed that too. If you install the original drivers from Asus you will get the whole kit of software. When you uninstall to add new drivers, don't remove Sonic app if you want it. You can see the packages in the original Asus drivers (2276). Other driver updates don't offer the packages, only Realtek Audio Control. It will show error but if you look in new APPS it should be there.

nezff
07-13-2021, 12:09 AM
Yeah I noticed that too. If you install the original drivers from Asus you will get the whole kit of software. When you uninstall to add new drivers, don't remove Sonic app if you want it. You can see the packages in the original Asus drivers (2276). Other driver updates don't offer the packages, only Realtek Audio Control. It will show error but if you look in new APPS it should be there.
I have installed the whole package from asus. Uninstalled rebooted reinstalled rebooted. Nothing works. Asus website is only package that installs the USB Audio driver but still no options to use any other audio. No apps work. Only errors.

Falkentyne
07-13-2021, 12:55 AM
Yeah I noticed that too. If you install the original drivers from Asus you will get the whole kit of software. When you uninstall to add new drivers, don't remove Sonic app if you want it. You can see the packages in the original Asus drivers (2276). Other driver updates don't offer the packages, only Realtek Audio Control. It will show error but if you look in new APPS it should be there.

I take it you were unable to find a solution to the WAV file playback latency issue?
Did you contact Realtek directly about this?

nezff
07-13-2021, 01:30 AM
Ok, so not sure we are on the same page.

I installed a fresh copy of windows because I assumed my audio devices werent showing up because I had a new build and used this m.2 for my other build with another asus board z390a.

So after I installed windows, I installed the drivers from this page like the OP explained. They look like they installed because everything was there, apps, but they wont open errors etc. So I removed the drivers with the driver store like I was shown using driver store. I installed the ones from the asus site 2276. The whole package I installed. Same thing, but now I see ONLY in add/remove programs, the Realtek USB Audio.

I am not able to use the 3.5mm inputs on the front or rear of the motherboard. In your pics, you show the usb audio, and line in etc and it says REALTEK audio blah blah etc.. Mine does not. I am only able to use the usb audio ever since I installed this board. It is brand new and maybe a week old. I have updated the bios to 0902 which is the latest. Im not understanding why the Realtek console or realtek inputs are not showing up in the SOUND CONTROL in windows? Doesnt make sense.

Zardoc
07-13-2021, 02:22 AM
OK, so the realtek USB drivers is what you should see in add/remove panel when you install Asus default 2276 drivers from site. When you install other packages (2284 or 2286) that
aren't Asus official you won't get add/remove option from CP but you will get the audio console. If you try to install it you'll get an error because usually it installs by itself.

The image that I'm showing only says that I have a set of 2 speakers installed.
I also disabled the digital output and all monitor speakers. I don't install nVidia sound drivers either, just my set of speakers. As you can see,
I don't have any options because all the settings are not bright like my speaker output

89311

1) So if you plug in a simple set of speakers in the green output from the back, do you have sound ?
2) When you look at all apps from windows, you can't see the realtek audio console?
3) You're sure that onboard sound is enabled in bios?

If it's still no to all, then I am at a loss. Either it's something very stupid that we don't see or the board actually has an issue,

Like I mentioned the new USB drivers on the new Z590 series suck big time.I have sound but I lose about 10-30 seconds of boot time because these crappy drivers try to load

Zardoc
07-13-2021, 02:29 AM
Here's another pic
89314

Zardoc
07-13-2021, 02:37 AM
I take it you were unable to find a solution to the WAV file playback latency issue?
Did you contact Realtek directly about this?

That's a good one !! You'll have more success contacting Donald Trump :rolleyes:

nezff
07-13-2021, 12:11 PM
OK, so the realtek USB drivers is what you should see in add/remove panel when you install Asus default 2276 drivers from site. When you install other packages (2284 or 2286) that
aren't Asus official you won't get add/remove option from CP but you will get the audio console. If you try to install it you'll get an error because usually it installs by itself.

The image that I'm showing only says that I have a set of 2 speakers installed.
I also disabled the digital output and all monitor speakers. I don't install nVidia sound drivers either, just my set of speakers. As you can see,
I don't have any options because all the settings are not bright like my speaker output

89311

1) So if you plug in a simple set of speakers in the green output from the back, do you have sound ?
2) When you look at all apps from windows, you can't see the realtek audio console?
3) You're sure that onboard sound is enabled in bios?

If it's still no to all, then I am at a loss. Either it's something very stupid that we don't see or the board actually has an issue,

Like I mentioned the new USB drivers on the new Z590 series suck big time.I have sound but I lose about 10-30 seconds of boot time because these crappy drivers try to load

what drivers are you using to get the audio console to work like that: For the realtek audio console to connect to the rpc service, the realtek driver must be installed. I found this in multiple forums. UAD I think is what I read, same with sonic radar and studio. reason Im getting a error because it doesnt see a driver. Does the package from asus only include the usb driver? Does plugging in a set of speakers or headset activate the ports?? the bios doesnt have a disable feature on this board for onboard audio, you can confirm for me please, I only saw onboard devices, usb audio.


Ok. So I have removed the High Definition Audio Device which is the only one in the device manager that is generic that doesnt say nvidia etc. Also, could the nvidia audio drivers cause a issue or conflict? Anyway, I have removed the usb driver or uninstalled it from control panel, I will attach pic. After removing that, I uninstalled sonic studio and radar along with realtek audio console (apps). Realtek audio console wont connect to the rpc service because there is NO UAD driver is what im reading and being told.

I then cleaned everything out with driver explorer. rebooted, installed the package you gave me and I have tried the asus website package which Im attaching a pic of. I have even tried the other package Mokichi posted on the other thread for this motherboard.

To be clear, the audio of the motherboard is working. I use a corsair headset for gaming anyway. I have a corsair ST100 headset holder plugged into the motherboard via usb, then my void pro headset plugs into the holder via usb. So the usb audio has worked out of the box. Of course that could just be standard usb working period.

Ill attach a pic of the ONLY playback devices I am forced to use or that are options. One is my headset, the other is the headset stand, the other is my samsung g7 faker. I have also been asked if my device was enabled in the bios. I have looked and the only thing to enable or disable as far as audio in the bios is the usb audio. Not sure if I disable the usb audio, would I get the front panel HD audio option or the rear panel.

I should have the option of a Realtek high defintion audio device in game controllers in device manager, and I should have something with realtek on it in the bottom right of windows under sounds. I should also see in the control panel of windows a realtek audio console or speakers etc to choose. Sonic radar nor studio wont load and gives me a error because it doesnt see a driver to use. that has been problem since day one. Like you said, is the UAD driver actually packaged or only the USB driver? but I have used your download you just gave me and the one from here:https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-USB-Audio-(MB-Intel-5xx-amp-AMD-TRX40)

the drivers you have me did install, but still nothing. PICS:
https://i.imgur.com/OA0y57q.png
https://i.imgur.com/MacZYjg.png
https://i.imgur.com/4SttbUt.png
https://i.imgur.com/bUEHnRF.png
https://i.imgur.com/i35gwcK.png
https://i.imgur.com/jrrEHmO.png

Zardoc
07-13-2021, 01:33 PM
HI Nezff,

I can see from your detailed information that you (like I would be too) are getting frustrated with this. I get your point. I have been repairing and building systems for more than 20 years. There is always something new that arrives to get us completely confused. These drivers are at the top.

This board (Z590) only uses USB drivers for sound, no UAD or HDA drivers for Z1,2,3,4 and so on.
There’s a new chip which is the 4080 codec that all board makers have installed on high end Z590 and High end 570 AMD board.

By default, ports are disabled if you don’t use them. That’s what I mentioned to you in the last post. I only have 1 set of spkrs plugged in and they show up. If I add a headset, then it will disable speakers and the headset will run.
The NVIDIA drivers shouldn’t cause an issue, but I don’t install them. I clean out my drivers with driver slimmer.

Each package is the same except 2676 is the official driver from Asus.
They never update their drivers (well seldom). I install UAD drivers on Z1,2,3,4 series like hotcakes because you have a new version almost every week, not so with these drivers. There are only 3 sets so far. I have used them all but now, on my clean install I used the 2286 with no sonic (for now) and no DTS (never). Just the Realtek audio console which is only am information board in my case since I don’t have a lot of connections used.

Out of the box is USB 2.0 when you install the driver you look at the sound icon near the clock on taskbar and it will say Realtek USB audio if the drivers are installed, if not it will say USB 2.0

If you have a set of external speakers, plug them in before installing drivers ONLY speakers, nothing else. Clean everything then install drivers.

Let me know. if you see Realtek USB audio with speakers.

Nuckels
07-13-2021, 01:44 PM
I take it you were unable to find a solution to the WAV file playback latency issue?
Did you contact Realtek directly about this?

Got an email today they acknowledged the problem and were able to recreate it, they are going to update the drivers on the board driver page with a fixed drivers for the wav. playback files. It took 20emails back and forth, recording video footage of the problem etc. but I think I did it.

Zardoc
07-13-2021, 01:52 PM
Got an email today they acknowledged the problem and were able to recreate it, they are going to update the drivers on the board driver page with a fixed drivers for the wav. playback files. It took 20emails back and forth, recording video footage of the problem etc. but I think I did it.

I must congratulate you. You are one patient dude !! :)

nezff
07-13-2021, 01:58 PM
HI Nezff,

I can see from your detailed information that you (like I would be too) are getting frustrated with this. I get your point. I have been repairing and building systems for more than 20 years. There is always something new that arrives to get us completely confused. These drivers are at the top.

This board (Z590) only uses USB drivers for sound, no UAD or HDA drivers for Z1,2,3,4 and so on.
There’s a new chip which is the 4080 codec that all board makers have installed on high end Z590 and High end 570 AMD board.

By default, ports are disabled if you don’t use them. That’s what I mentioned to you in the last post. I only have 1 set of spkrs plugged in and they show up. If I add a headset, then it will disable speakers and the headset will run.
The NVIDIA drivers shouldn’t cause an issue, but I don’t install them. I clean out my drivers with driver slimmer.

Each package is the same except 2676 is the official driver from Asus.
They never update their drivers (well seldom). I install UAD drivers on Z1,2,3,4 series like hotcakes because you have a new version almost every week, not so with these drivers. There are only 3 sets so far. I have used them all but now, on my clean install I used the 2286 with no sonic (for now) and no DTS (never). Just the Realtek audio console which is only am information board in my case since I don’t have a lot of connections used.

Out of the box is USB 2.0 when you install the driver you look at the sound icon near the clock on taskbar and it will say Realtek USB audio if the drivers are installed, if not it will say USB 2.0

If you have a set of external speakers, plug them in before installing drivers ONLY speakers, nothing else. Clean everything then install drivers.

Let me know. if you see Realtek USB audio with speakers.
so If Im understanding this correctly, the asus site only supplies usb audio drivers, NO onboard realtek uad drivers?

Also you are using the 2286 drivers which should work on my board just like yours? same board. There is NO usb realtek icon at the bottom, never has been. Realtek nothing has ever showed up. Also if im understanding, the only way for the onboard audio to show up in the sound control panel is to plug something in?

if the realtek driver is installed, there would be a option to use realtek audio on the sound control panel. should have jack information etc..

Zardoc
07-13-2021, 02:17 PM
UAD drivers do not work on this board, only USB drivers. The only way you will see this on the board,

Is if you have a set of speakers plugged in. you won't see anything if you don't have speakers plugged in. each item is identified by it's name.
The Realtek Panel should work but like I said, it's more for show than anything in my case.

There is only Realtek USB audio on this board. it's high def but USB.

Check this site out.

I like his information about the codec.
https://www.igorslab.de/en/the-old-alc4080-on-the-new-intel-boards-demystified-and-the-differences-from-alc1220-insider/

nezff
07-13-2021, 02:27 PM
UAD drivers do not work on this board, only USB drivers. The only way you will see this on the board,

Is if you have a set of speakers plugged in. you won't see anything if you don't have speakers plugged in. each item is identified by it's name.
The Realtek Panel should work but like I said, it's more for show than anything in my case.

There is only Realtek USB audio on this board. it's high def but USB.

Check this site out.

I like his information about the codec.
https://www.igorslab.de/en/the-old-alc4080-on-the-new-intel-boards-demystified-and-the-differences-from-alc1220-insider/

So the rear panel IO on this board doesnt work for anyone? ONLY usb? Are you telling me to plug something into the green port on rear and it should magically work?

Zardoc
07-13-2021, 02:32 PM
That's right! you should see the USB ID in task bar near clock.

Zardoc
07-13-2021, 05:05 PM
Here ya go: video showing you exactly what is going on.


https://youtu.be/7qiJTIcVKtE

I have the same speakers. The only thing I can see is board is defect. the speaker output is not working. It doesn't see the speakers.
RMA the board.

You can request an advanced exchange and leave a deposit for the board. Once they get the original board back they will cancel the deposit.

nezff
07-13-2021, 05:11 PM
I have the same speakers. The only thing I can see is board is defect. the speaker output is not working. It doesn't see the speakers.
RMA the board.

You can request an advanced exchange and leave a deposit for the board. Once they get the original board back they will cancel the deposit.

thanks for your help

RULVFF
07-13-2021, 10:53 PM
thanks for your help

If you open Realtek, but don't see your speaker or microphone listed that is plugged on the back of motherboard on IO shield try doing this two steps:
Open Realtek audio panel -> 1) go config on the bottom -> 2) disabled connector detection on top center panel turning switch on -> 3) Exchange what you have in line in input -> the speaker will appear instantaneously -> disable item 2.
You need to do it all times you restart you PC, some times I on lucky and it works on the flying start.
Another try is to disconnect speaker and microphone plug from motherboard.

89332

nezff
07-13-2021, 11:03 PM
If you open Realtek, but don't see your speaker or microphone listed that is plugged on the back of motherboard on IO shield try doing this two steps:
Open Realtek audio panel -> 1) go config on the bottom -> 2) disabled connector detection on top center panel turning switch on -> 3) Exchange what you have in line in input -> the speaker will appear instantaneously -> disable item 2.
You need to do it all times you restart you PC, some times I on lucky and it works on the flying start.
Another try is to disconnect speaker and microphone plug from motherboard.

89332

If you read my last posts, you will know that realtek audio console will not open. My motherboard is not seeing the actual onboard audio. Ive tried everyting. There is no enable or disable in bios settings on onboard audio. The problem is simple, not device to install drivers to.

I had a member from another forum take over my pc today, we found that the only high definition audio device it was seeing was a intel device. I tried to force the driver onto that device with the realtek package, and windows crashed. had to restore. Im returning this motherboard and getting a replacement from amazon.

If that doesnt work, going with a different brand.

Nuckels
07-14-2021, 12:38 PM
I must congratulate you. You are one patient dude !! :)

Thanks! This board aint cheap so it better be working correctly was my motivation.

Zardoc
07-14-2021, 04:07 PM
Thanks! This board aint cheap so it better be working correctly was my motivation.

Now if you can convince them to also fix the driver that loops for 10 seconds on boot that would be great !
I even have a Windows trace showing that it's the driver that slows windows boot. I know THAT IT CAN BE FIXED BECAUSE ONE OUT EVERY 20 or somewhat boots it will load quickly on boot. :rolleyes:

Nuckels
07-15-2021, 12:27 AM
Now if you can convince them to also fix the driver that loops for 10 seconds on boot that would be great !
I even have a Windows trace showing that it's the driver that slows windows boot. I know THAT IT CAN BE FIXED BECAUSE ONE OUT EVERY 20 or somewhat boots it will load quickly on boot. :rolleyes:

I presume you tried sending in a ticket? Personally never had this issue but I also got fastboot enabled.

Zardoc
07-15-2021, 02:05 AM
Yep, I tested in and out the boot issue. It's really frustrating when you have a Z270 A Prime that boots faster than your Hot Rod especially when you know it's a fixable issue. :(

Nuckels
07-15-2021, 12:13 PM
Yep, I tested in and out the boot issue. It's really frustrating when you have a Z270 A Prime that boots faster than your Hot Rod especially when you know it's a fixable issue. :(

I haven't kept up with this thread, the issue occurs as well with fast boot on? If you can DM me a entire write up with as much detail as possible I don't mind forwarding it, no harm no foul there.

Zardoc
07-15-2021, 04:25 PM
Here's the mail I sent to pctech@realtek.com
I have tried all 3 sound drivers so far 6.3.9600.2276, 6.3.9600.2284 & 6.3.9600.2286.

The sound is good but there is one very annoying issue. The driver runs in a loop when loading on Widows screen.
Very seldom the driver will load quickly (19 seconds from boot) instead of 30 seconds from boot.

The default USB 2 driver will load on boot in 17-19 seconds.

I know there is a conflict somewhere because I have seen the driver boot a few times within 19 seconds on this machine.
I also hear 2 or 3 deaf sound booms when driver is loading. I have changed the board and have the same issue. I think the sound works fine, it’s just the driver not loading properly

Here is a link to a trace file that I have made (https://1drv.ms/u/s!Av4F9sXUHpJ5h85h1OgtCW2La7FDGQ?e=M3VBEc).

It shows that there is an issue on boot time.

Thanks for considering my problem

Falkentyne
07-16-2021, 03:32 AM
Got an email today they acknowledged the problem and were able to recreate it, they are going to update the drivers on the board driver page with a fixed drivers for the wav. playback files. It took 20emails back and forth, recording video footage of the problem etc. but I think I did it.

Was it Asus or Realtek that you contacted about this issue?
Who is going to have the fixed drivers for the WAV latency playback issue?

And where will the drivers be posted (if you know)?
BTW Thank you!

Nuckels
07-16-2021, 01:00 PM
Was it Asus or Realtek that you contacted about this issue?
Who is going to have the fixed drivers for the WAV latency playback issue?

And where will the drivers be posted (if you know)?
BTW Thank you!

Had email contact with two asus software devs from HQ after being forwarded a few times, they told me they could recreate and confirm the problem and will post updated audio drivers here: https://rog.asus.com/nl/motherboards/rog-strix/rog-strix-z590-e-gaming-wifi-model/helpdesk_download . They would get back to me about a ETA of said drivers ASAP.

Once I hear more I will post here.


Here's the mail I sent to pctech@realtek.com
I have tried all 3 sound drivers so far 6.3.9600.2276, 6.3.9600.2284 & 6.3.9600.2286.

The sound is good but there is one very annoying issue. The driver runs in a loop when loading on Widows screen.
Very seldom the driver will load quickly (19 seconds from boot) instead of 30 seconds from boot.

The default USB 2 driver will load on boot in 17-19 seconds.

I know there is a conflict somewhere because I have seen the driver boot a few times within 19 seconds on this machine.
I also hear 2 or 3 deaf sound booms when driver is loading. I have changed the board and have the same issue. I think the sound works fine, it’s just the driver not loading properly

Here is a link to a trace file that I have made (https://1drv.ms/u/s!Av4F9sXUHpJ5h85h1OgtCW2La7FDGQ?e=M3VBEc).

It shows that there is an issue on boot time.

Thanks for considering my problem

Is this with fastboot enabled?

Edit: they told me to ask you to create a support ticket via the asus website as this is aslightly different board to the one my support ticket was about (z590-E gaming wifi), perhaps you got more luck with Asus than realtek so I'd say give it a shot!

Zardoc
07-16-2021, 01:23 PM
I thought you meant Realtek. There is already a support ticket with Asus.

Yes, with fastboot. Typically board boots between 15 and 20 seconds with NVME disks and full load.

Add Realtek drivers and you loose between 10 and 15 seconds of boot time which is not normal.

Thanks.

nezff
07-16-2021, 05:56 PM
thank you to everyone that attempted to help me with this issue. Means alot. In the end, it was a simple motherboard swap. Amazon was nice enough to send me a brand new Strix z590a wifi. Got it in two days and swapped it this morning and voila!

https://i.imgur.com/BOYa7mu.png
https://i.imgur.com/1B8kw0q.png
https://i.imgur.com/QY2WrObh.png
https://i.imgur.com/zJYYLxF.png
https://i.imgur.com/9ap9E9ah.png

Zardoc
07-16-2021, 06:38 PM
Good to hear! Let me know if you notice the longer boot times with the driver and short without the drivers.

Thanks

nezff
07-16-2021, 06:40 PM
Good to hear! Let me know if you notice the longer boot times with the driver and short without the drivers.

Thanks

using the ones from asus website. boots fast.

Zardoc
07-16-2021, 07:00 PM
If you can give me times with and without form reboot screen turns black to login windows please. I appreciate the help. Thanks

Rocket Scientist
07-21-2021, 10:37 PM
Hi guys. I have sound driver related problem with Z590 Maximus XIII Apex too.
When audio driver is installed, no matter if this is a driver from product page or from this thread, I get screen signal loss, usb devices and onboard usb audio takes longer to "initialize" on desktop after Windows 10 boot. Even PS/2 keyboard not responding sometimes. Also with driver installed sometimes WIndows 10 boots longer, it's like 10-15 seconds longer than regular boot.

As soon as I uninstall audio driver - seems like everything is fine. I really don't want to RMA motherboard. Is there anything I can try to solve this issue?

Here is video:

https://www.youtube.com/watch?v=Qd3Jygvtl_Q

i7 11700K, ROG MAXIMUS XIII APEX, G.SKILL F-4000C19-8GTZKW, Gigabyte GTX 1660S Gaming OC, EVGA SuperNOVA 1000 P2, Win 10

tadekm
07-21-2021, 11:42 PM
and in my case sometimes sounds of system and movies are playing like someting similar to when you are trying listen DTS tracks without decoder. Yes, I've done firmware update from ASUS website but I'm using analog connection to Harman Kardon Soundsticks (never heard it on headphones connected via Bluetooth).
I'm using latest drivers from this thread.

Rocket Scientist
07-24-2021, 03:00 AM
I did some testing and figured out that this issue is occurs only when headphones or speakers 3.5mm audio mini-jack is plugged into rear audio output or front audio panel output. If output is empty (no audio mini-jack is plugged in) - then issue is not occurs but as soon as I plug speakers or headphones in rear or front audio output - problem appears. I guess this is because motherboard measuring speakers\headphones impedance each time Windows boot (which motherboard won't do if Realtek audio drivers are not installed or audio mini-jack is not plugged in).
P.S.
This is not broken rear audio output, because same happens with front audio output.
This is not affecting SPDIF output by obvious reason.

ASUS support employee offered me to try RMA my APEX XIII board because ASUS believe this is a hardware malfunction. But I really don't want to deal with my local retailer because of their doubtful "honest" reputation. Any idea how to make a workaround without uninstalling the drivers?

vermis
07-25-2021, 10:44 AM
3.5mm 5.1 speakers (back) and headphones (front). Issues: system sounds delay and clipping, audio controller late activation on boot, random static bursts.

Tried BIOS 1007 (posted yesterday for the whole z590 lineup I think) and USB audio seems a bit more responsive when woken to play system sounds tho theres still a delay. The other issues persist

MoKiChU
07-25-2021, 10:58 AM
Hi everyone,

I remind you that I do not work for ASUS.

If you have an issue that occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support, they will forward to Realtek, A-Volute (SS3) and/or Xperi (DTS) if they manage to reproduce your issue.

vermis
07-25-2021, 11:29 AM
Hi everyone,

I remind you that I do not work for ASUS.

If you have an issue that occurring with drivers from your motherboard support page (and therefore that it is not specific to the drivers that I propose) : Open a ticket with ASUS Support, they will forward to Realtek, A-Volute (SS3) and/or Xperi (DTS) if they manage to reproduce your issue.

Sorry for the thread-jack. We know you didn't personally engineered the USB subsystem for this chipset :p

MoKiChU
07-25-2021, 01:28 PM
Sorry for the thread-jack. We know you didn't personally engineered the USB subsystem for this chipset :p

Hi,

No worries, if the purpose of the posts is just to share your experience, that doesn't bother me at all, on the contrary, that's what it is for.

What bothers me is that some people report issue in this thread then expect an ASUS staff action to fix their issues (because they think this is an official feedback thread), while there is no point in report issue here hoping that issues will be fixed, they need report issue to ASUS staff by opening a ticket with ASUS Support (and/or by posting in ROG Care section : ROG Care (https://rog.asus.com/forum/forumdisplay.php?294-ROG-Care)).


For those who are interested, if you want troubleshoot drivers side, the UAD/DCH drivers being modular, you can try to install your drivers by these different types of install from the most complete to the lightest in order to try to identify the root cause :


- Full : Follow scrupulously your CLEANUP process then your INSTALL process.


- Full without SS3 apps : Uninstall Sonic Studio III & Sonic Radar III (Start > Settings > Apps) then restart your PC.

- Full without DTS app : Uninstall DTS Sound Unbound (Start > Settings > Apps) then restart your PC.

- Realtek Only (equalizer in Realtek Audio Control will not work) : Delete the ThirdParty folder from AUDIO_Realtek_USB_UAD_ASUS_ROG_SS3-DTS_Intel_MB_v6.3.9600.xxxx folder then follow scrupulously your CLEANUP process then your INSTALL process (without installing SS3 & DTS apps).

- Minimal (such as Microsoft built-in drivers, without Realtek app) : Follow scrupulously your CLEANUP process > Right click on RtDUsbAD_asus.inf (in AUDIO_Realtek_USB_UAD_ASUS_ROG_SS3-DTS_Intel_MB_v6.3.9600.xxxx\Realtek\CodecUsb_xxxx folder) > Install > Wait for the message "The operation completed successfully" or for restart request.

MoKiChU
07-26-2021, 08:48 PM
- Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS AMD MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]

- Realtek USB Audio Drivers (UAD - ASUS PRIME DTSX Ultra MB) :

Drivers : 6.3.9600.2286 WHQL [09/04/2021]

Hi everyone,

The Third Party DTS APO4x Service SoftwareComponent Driver have been updated.


Thread, post & drivers packages updated.