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View Full Version : Armoury Crate 2.7.13.0 do not recognize my TUF B450M-Plus-Gaming mobo anymore?!?



simmz2k20
07-07-2020, 05:43 PM
Starting at the latest automatic update (I assume) of Armoury Crate (currently shows v.2.7.13.0), the application indicates that my 10 month's old motherboard ASUS TUG B450M-Plus-Gaming who always been perfectly compatible now shows "not compatible yet" within the application... WTF?

Obviously at this point Armoury Crate isn't capable of managing my RGB LED on the motherboard anymore, however the RGB LED of my G.SKILL RGB RAM are still working with Armoury Crate.

I tried to uninstall Armoury Crate and perform a clean install, without success. My computer is 100% up-to-date (W10Pro) and all my Asus services (HAL, etc.) are fully up-to-date also.

Here's a few screenshots of the issue and of my versions. (note: my computer is French-Canada language)

https://b20abg.bn.files.1drv.com/y4mWRh8VNPvuqdI_K11wmRMONzkINX_aflETmHmY3VeigAb7JH NnxfP0oiYGs6O-sTvGpPSWCbTkisiJ0qHo4SrlsWzp3NqvyPnsFYCBqmyyTg4lK3 s1dh-VLTWZ53ME5LhCA6tICD5s-Fp3Qp1rYjmgsuHwVTZVvUhf90OpMUIdLWMAHl6PCdlYGR1WY_o YBmqWrwfyYlzt9_lzVIO7sj2UA?width=455&height=660&cropmode=none

https://b20dbg.bn.files.1drv.com/y4m5GmTL86s1X03mDGummm24ytqM2OeVb8KuUC0ImS9xMVytmz tW8UBO5ZMM1r3yIBD685qVVVp8iRKA2ZnH48luG7g3yaB7rXIE 7Z9qwNdSiZUvEt3vEcczRqwwtvfDhqqiLVFjYiyj7t-uPAGhVBZgTPvNGpNvsoMm0-dBEN15WeGtWuFDJ6TpWWripZ_ZGaFcL1hnh7VCHcKX6GIves5I g?width=1024&height=544&cropmode=none

https://b20cbg.bn.files.1drv.com/y4mxeZD-jO1hUq11tCa2oxXuhlLXehCdJs1TVg3wumXTkE8LIztP1vT_14 xMr_f-Bjj7EI5TZ_9KwgUN6P9fLYW4PLuFsHBHJJggt_tLCx1cT0ANHq C5ptCmwLCww0HThYqUIe5Wy_QnjCErJvsXBnrEVYF6FGoWh1a5 ZOU6lJ1bvoUD1pAyuUYmovv4ffkTI5ARf-JS_zzdJCc_hLPVLBsQw?width=1024&height=544&cropmode=none

MoKiChU
07-07-2020, 06:05 PM
Hi,

Your motherboard is not compatible according to the FAQ :


https://i.ibb.co/Hpj0WFQ/2020-07-07-200018.png

https://www.asus.com/support/FAQ/1042459

simmz2k20
07-07-2020, 06:12 PM
Hi,

Your motherboard is not compatible according to the FAQ :


https://i.ibb.co/Hpj0WFQ/2020-07-07-200018.png

https://www.asus.com/support/FAQ/1042459


Okay, so you mean that ASUS removed the support for a 10 month's old motherboard from the latest update of Armoury Crate??!! :mad:

How can I downgrade my Armoury Crate in this case and prevent it from auto-updating itself in the future?

MoKiChU
07-07-2020, 06:28 PM
Okay, so you mean that ASUS removed the support for a 10 month's old motherboard from the latest update of Armoury Crate??!! :mad:

How can I downgrade my Armoury Crate in this case and prevent it from auto-updating itself in the future?

I'm just telling you that ASUS has already ruled on the compatibility or non-compatibility of your motherboard with Armoury Crate. I can not tell you if your motherboard was officially compatible and it is no longer compatible (or if the compatibility stops at a certain version) or if your motherboard was never officially compatible but that this incompatibility was not indicated and that it was not blocking and that now this incompatibility is indicated and that it is blocking.

simmz2k20
07-07-2020, 06:32 PM
I'm just telling you that ASUS has already ruled on the compatibility or non-compatibility of your motherboard with Armoury Crate. I can not tell you if your motherboard was officially compatible and it is no longer compatible (or if the compatibility stops at a certain version) or if your motherboard was never officially compatible but that this incompatibility was not indicated and that it was not blocking and that now this incompatibility is indicated and that it is blocking.

Yes, that's right, however because of the lack of clear informations about version history at ASUS, it's very hard to track (not only the latest version release note). I also tried hard to find installers of the earlier version without success...

simmz2k20
07-07-2020, 06:42 PM
Moreover Armoury Crate (latest) is made available on ASUS website under the B450M-Plus Gaming motherboard download as the only version available to download... :confused:

blackfish
07-16-2020, 08:26 PM
I have a problem with my gladius 2 origin after the last update on ACrate on 15/07 MB HAL service instaled perfect, Strix Flare instaled 100% but mouse Gladius 2 origin give me error 12.
My System Is a W10 2004 x64 24 GB Ram non RGB, AMD Ryzen 7 3700X Asus Crossair Hero WI-fi last bios 2103, i uploaded some pics of the AC prog and a list of the programs instaled on my PC.:(
I have portuguese system if you need more info please tell me.

sebsolace
07-16-2020, 08:32 PM
I have the same issue with Rog Gladius II stuck in an update loop (error code: 12) which has crippled Armoury Crate functionality.

85633

I have also posted to, and am following, this sticky thread about reporting Armoury Crate issues = https://rog.asus.com/forum/showthread.php?118323-Armoury-Crate-V2-7-8-0-Report-here-if-any-issues/