View Full Version : Issues with RMA process.

09-05-2020, 05:33 PM
I have attempted a couple of times to fill out a RMA and this is what I get after filling it out.

Thank you for using the ASUS Online RMA feature.It looks like your serial number(SN:undefined)has already been issued an RMA.
For your reference,the RMA number is undefined.You should have received the RMA instructions in a separate e-mail.Please allow up to 48
hours for it to be sent out.

No RMA number or emails. If someone from ASUS can help me out here, that would be great.

By the way, this is my first time owning ASUS products and didn't think I would be putting in a RMA in less than a year of owning the products.

09-08-2020, 06:34 PM
Hello Killer2670,

Sorry to hear about the issues you're having creating an RMA. Can you please contact me at cl-justin@asus.com with the following information?

Serial number:
Full Name:
Contact #:
Shipping Address:
Issues you're having with your product: