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View Full Version : < and > key got no rgb light GX701LXS [RESOLVED]



magnus471
09-08-2020, 08:25 AM
Despite ROG KB firmware update tool v.2.4.6 < and > key is got no light, Aura Creator show an american layout an not italian so this key is not lit.

Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.2.0
AURA Service (Lighting Service) 3.04.15
Armoury Crate service 3.0.5
ASUS Aac_NBDT HAL 2.4.1.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

MasterC@ROG
09-08-2020, 10:35 AM
What version of Aua Creator are you using?

magnus471
09-08-2020, 11:01 AM
What version of Aua Creator are you using?

2.0.3

magnus471
09-08-2020, 11:04 AM
2.0.3

86230

MasterC@ROG
09-10-2020, 11:44 AM
Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?

magnus471
09-22-2020, 12:45 PM
Can you provide a screenshot of your Armoury Creator UI showing the keyboard layout?

86348

Sorry for delay but laptop had returned from second RMA.

MasterC@ROG
09-22-2020, 01:07 PM
Where was your laptop purchased? What layout does it have? Could you take a picture for me?

magnus471
09-22-2020, 01:53 PM
Where was your laptop purchased? What layout does it have? Could you take a picture for me?

Italian online shop, italian layout, here it comes:

86350

MasterC@ROG
09-29-2020, 11:55 AM
Please update AURA Kit to 20200929 and try again. Let me know if the issue persists. Should be all good now.

magnus471
09-29-2020, 03:07 PM
Please update AURA Kit to 20200929 and try again. Let me know if the issue persists. Should be all good now.

The same problem is here...

MasterC@ROG
10-06-2020, 08:41 AM
Was the update installed? Does the UI still show the US keyboard layout?

magnus471
10-06-2020, 03:47 PM
Was the update installed? Does the UI still show the US keyboard layout?

The update was installed but still US layout and no rgb lights

magnus471
10-06-2020, 03:56 PM
The update was installed but still US layout and no rgb lights

Item Version
---- -------
Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate service 3.1.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

MasterC@ROG
10-08-2020, 09:43 AM
Please find and open the file here:
C:\ProgramData\ASUS\ROG Live Service\versioninfo.ini

Then take a screenshot of the section [NBDTHAL] shown below:
86472


The same problem is here...

magnus471
10-08-2020, 11:48 AM
Please find and open the file here:
C:\ProgramData\ASUS\ROG Live Service\versioninfo.ini

Then take a screenshot of the section [NBDTHAL] shown below:
86472

86476

MasterC@ROG
10-13-2020, 02:56 AM
It would seem that somehow the laptop had the wrong settings during shipment. Sorry to say, you will need to return the laptop to a service center to reset the keyboard firmware language. Apologies for the inconvenience.

MasterC@ROG
10-15-2020, 01:46 AM
Firmware updated remotely. Issue resolved.