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fahdsaeed87
09-13-2020, 12:34 PM
Hi

I have asus rog gx800 vh laptop. The laptop was off for about 10 days and i powered it on today. It shows the charging light as on but laptop keeps on rotating between sleep and shut down cycles even when plugged in. It was working absolutely fine before being turned off for 10 days. It hardly lets me use the machine for 5 minutes or less before it shuts down or goes to sleep. Normally first it goes to sleep and then when i press power again it goes to shutdown and cycle continues.

I have removed the dock and even loaded default setting from bios. I have bios version 307 but cant upgrade to 311 as the laptop even shuts down in bios as well so cant take the risk of updating bios.

Please help help help !!!

fahdsaeed87
09-13-2020, 12:35 PM
I want to add here that its been on charging for entire day but the charging light is still orange and its stuck at 40% charging. Even if this is a battery issue what i couldnt understand is why its not running properly when being plugged in. Please help someone.

Blake@ROG
11-10-2020, 06:18 AM
Hello fahdsaeed87,
Please kindly send your device to service center for further examination.
Thank you.