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View Full Version : Armoury crate v3.2.4.0 [report here if any issues]



MasterC@ROG
11-12-2020, 08:16 AM
Suggest to uninstall Aura Sync software if already installed.

Release Notes:
(Please ensure these updates are installed before reporting issues)
Core services updates:
Armoruy Crate Service v3.2.5
Armoury Crate Lite Service v3.2.4
Lighting Service v3.04.24
ROG Live Service v1.1.10.0

New features:
Support for headset firmware update
"App diagnosis" utility update
Updated display for connected wireless devices (only device in use is shown when both dongle and USB cable connected)
Gaming laptop:
- Read AMD voltage via BIOS
- Audio solution
- Tablet mode
- Whisper mode
- AniMe Matrix Halloween gift
Enhanced device configuration page loading time

Support for new products:
Gundam Series (Keyboard, Mouse, Headset, Headset stand, Motherboard, AIO Cooler, Graphic Card)
[Peripheral] ROG Delta S, ROG Delta ORIGIN, ROG FALCHION, ROG KERIS WIRELESS
[Display] ROG SWIFT PG329Q, ROG Strix XG32VC, ROG Swift PG259QN

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

AndrasROG
11-12-2020, 01:48 PM
1. PC / Laptop: ROG Rampage 6 Encore
2. Aura Sync products: motherboard, monitor (PG27V)
3. 3rd-party peripheral, audio, or lighting software: Razer audio, keyboard, mouse -- ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.630
7. Previous version of firmware or software that worked as expected: NONE
8. Clear description of your issue: Aura Sync monitor not in sync device. Monitor was available in the sync options in previous motherboard (ROG Maximus X Formula)
9. Any screenshots of the issue

86824

10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
check dm

kahatanna7
11-12-2020, 02:18 PM
1. Asus ROG Zephyrus S GXR701.
2. System, ROG Spatha, ROG Delta
3. None
4. Wireless.
5. Windows reinstalled.
6. Windows 10 2004 Build 19041.610.
7. IDK. Most likely 3.18 with previous Delta firmware.
8. ROG Delta lights are dead. Armory Crate always reports them as turned off. They only blink for a split second with white when I connect Delta via USB Type-C.
9. 86815
10. https://drive.google.com/file/d/153Jd6BwSOc7B-1kLfkYebmjBYIjwPG3y/view

baczeks9696
11-12-2020, 02:52 PM
1. G531GU
3. Corsair iCUE
4. Corsair mouse
5.No
6. win 10 2004 build 19041.572
7. Dont remember version (June-July)
8. Clear description of your issue

Quite often the armoury crate will not show the CPU fan rpm reading, and when this happens aforementioned fan will behave in very weird way (ramping up to about 80%, while the CPU is idle, and after 2-3 minutes backing down to normal rpm, and repeats this cycle constantly). GPU fan always shows reading and does not behave in this strange way. Also the cpu stat readings are broken.

I dont know what triggers it and it doesn't always happen. Also when the reading is present the cpu fan behaves normaly as it always has been. Reinstalling armoury crate fixes the issue sometimes, but it often comes back again in matter of days. I've tried multiple BIOS versions, and all are susceptible to this issue. It feels like their is some kind of conflict between ASUS fan controlers and windows. Windows reinstall and reconnecting the fan doesnt fix the issue

Best regards

lucangioletti
11-12-2020, 03:22 PM
1. g512lv-hn056t
2. Nil
3. Nil
4. Both
5. Reinstalled
6. 20H2 - 19042.630
7. Armoury crate service 3.0.5
8. cpu stats not showing in armoury crate, alredy contacted manu times asus support, i try to follow all their instructions like unistall and reinstall armoury crate, re install windows nothing change. I only notes that if i reinstall armoury crate with armoury crate service 3.0.5 cpu stat are working but after few time automatically update to armoury crate service 3.2.5 and again the problem start without showing cpu stat.
9.https://imgur.com/a/72wR1QF
10. Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0

geneo
11-12-2020, 05:13 PM
Keep getting appp crashesI

tem Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Aac_NBDT HAL 2.2.17.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Edition Windows 10 Pro
Version 20H2
OS build 19042.630


Description
Faulting application name: ArmourySwAgent.exe, version: 1.0.0.13, time stamp: 0x5f88fa47
Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x979ddb1d
Exception code: 0xc0020001
Fault offset: 0x00129ab2
Faulting process id: 0x51b4
Faulting application start time: 0x01d6b854457e5c8c
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 28644990-74a8-420b-9a4d-867ced9ae07d
Faulting package full name:
Faulting package-relative application ID:

AND

Description
Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryCrate.UserSessionHelper.exe
Application Version: 3.0.0.0
Application Timestamp: 5f9149ba
Fault Module Name: StackHash_bda9
Fault Module Version: 10.0.19041.610
Fault Module Timestamp: e5d7ed5c
Exception Code: c0000374
Exception Offset: PCH_BA_FROM_ntdll+0x000000000009C8F4
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033
Additional Information 1: bda9
Additional Information 2: bda954dbf9df363a8ade686f6cff3c94
Additional Information 3: 9c1d
Additional Information 4: 9c1d49f7576156157b325ab44f9e5a89

Extra information about the problem
Bucket ID: 9323891398f53d9edf8f872ac216be55 (2274184954560036437)

bfcblj
11-12-2020, 05:47 PM
1. fx505dt NB
2. none
3. none
4. wifi
5. yes
6. Windows 10 version 20h4
7.don't remember which older version of armoury crate display the gpu bits correctly
8. at the home page on the top where it shows cpu name and gpu name with the (0bits)- mine used to say (128bits)
9. https://i.imgur.com/aIZ8FS4.png

reegamer
11-12-2020, 05:48 PM
Include the following info:
1. PC / Laptop: Zephyrus GC502GW
2. Aura Sync products:
3. 3rd-party peripheral, audio, or lighting software: None
4. Wired / wireless connection: Both
5. Reinstalled Windows?: No
6. Windows version & build: Windows 10 19041
7. Previous version of firmware or software that worked as expected: Nvidia 456.71
8. Clear description of your issue: Armoury Create does not show CPU statistics after upgrading nvidia driver. Frequency and use are set to zero. See snapshot.
9. Any screenshots of the issue: Below
10. Use our new log collection function: Settings=>About=>App diagnostics: Sent MasterC@ROG the log. No answer or confimation.



Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.0.34
ASUS MB Peripheral Products 1.0.30
ASUS Mouse HAL 1.0.33
AacAudioHal 1.2.4
AacDispaly 1.1.23


Problem is also described in
https://rog.asus.com/forum/showthread.php?121331-Actual-update-armoury-crate-breaks-cpu-load

Answer is welcomed
86817

Tridium82
11-12-2020, 08:21 PM
1. PC : ROG Rampage VI Encore
2. Aura Sync products: ROG Rampage Encore VI motherboard, monitor (ug27u), ROG Strix flare keyboard, ROG strix RTX2080TI x2, Asus Thor1200 Power Supply,
3. 3rd-party peripheral, audio, or lighting software: Memory Ram Gskill but the software is only asus armory crate
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.630
7. Previous version of firmware or software that worked as expected: 3150
8. Clear description of your issue: Nothing device see, only Keyboard work and update always in loop.
9. Any screenshots of the issue
86818

86819

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.35
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3

Lenser-fin
11-13-2020, 08:18 PM
cpu & gpu stats not showing in armoury crate - G531GV.307
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

TSportM
11-13-2020, 08:48 PM
its taking like forever to load online profile ASUS servers are dead again for shure

FlufflePuff1337
11-13-2020, 08:51 PM
Windows language is dutch
App is mixing dutch and french language
Can i just have dutch or just pure english app thanks.
The aura creator also has similar issue with chinese language and dutch language mixed with windows being dutch.
I won't bother providing screenshots.
Aura creator also does not allow to control memory please fix the app is useless without it.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Tridium82
11-14-2020, 01:42 AM
1. PC : ROG Rampage VI Encore
2. Aura Sync products: ROG Rampage Encore VI motherboard, monitor (ug27u), ROG Strix flare keyboard, ROG strix RTX2080TI x2, Asus Thor1200 Power Supply,
3. 3rd-party peripheral, audio, or lighting software: Memory Ram Gskill but the software is only asus armory crate
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.630
7. Previous version of firmware or software that worked as expected: 3150
8. Clear description of your issue:Now i see Motherboard, addressableHeader, but have problem with keyboard sync.. and update always in loop.
9. Any screenshots of the issue:
86826

86827

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.35
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

zahirr
11-14-2020, 10:03 AM
1. PC / Laptop: Zephyrus S GX531GXR
2. Aura Sync products: GX531GXR & ROG Gladius II Wireless
3. 3rd-party peripheral, audio, or lighting software: None
4. Wired / wireless connection: Wireless
5. Reinstalled Windows?: No
6. Windows version & build: Windows 10 20H2 19042.630
7. Previous version of firmware or software that worked as expected: 3150
8. Clear description of your issues:
i) In Armoury Crate=>Fan Speed=> No more decibel (db) status below the RPM.
ii) In Armoury Crate=>System Configuration tile=> the HDR switch doesn't work (can't switch between Multi Zone to Single Zone)
iii) AURA Sync=>Sync devices & AURA effects=> No devices available.
iv) Settings=>Update Center=> AURA Service Update loop.
9. Please refer snapshots.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Mouse HAL 1.1.0.27

86830
86831
86832
86833

TSportM
11-14-2020, 10:11 AM
after the last hal update user center is dead (slow as hell)

opens and looks like this
86834

exact 3 minutes later
86835

Its at you end as i troubleshoot it whith 3 internet conections and VPN

i no you guys dont like us to rant about this but its about time you fix thsi program overall,


cheers

sa.783
11-14-2020, 07:49 PM
It's time to fix all these mistakes. Asus does not work well in this direction, when all these errors have already been corrected ... Some disappointments

burakdede
11-14-2020, 08:12 PM
Include the following info:
1. Laptop: TUF A15 FA506
2. Wireless connection
3. Windows version & build: 20H2 Build19042.630

CPU load and freq. infos are broken

https://i.imgur.com/37epMAX.png

Podupuis
11-14-2020, 10:42 PM
Im getting lot and lot of crash event with this update on my asus s17 (GX701LV). I have the latest bios and on both version of windows, 1909 and 2004 there is the same problem. Here is only a few one showing up:

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmourySwAgent.exe
Application Version: 1.0.0.6
Application Timestamp: 5e815e25
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.18362.1139
Fault Module Timestamp: 6a8e6b97
Exception Code: c000041d
Exception Offset: 00114662
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: b04f
Additional Information 2: b04f94384e3d46bcd0f52aa17d9ccad3
Additional Information 3: 7d8e
Additional Information 4: 7d8eabdf6fff0dfdc7c050124fec5dea
Extra information about the problem
Bucket ID: 0e8c539f1e7eb7f63253415ae98360be (1320470974470250686)


Description
Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Service\ArmouryCrate.UserSessionHelper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryCrate.UserSessionHelper.exe
Application Version: 2.7.6.0
Application Timestamp: 5eafb4b2
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.18362.1171
Fault Module Timestamp: 103a4719
Exception Code: c0000005
Exception Offset: 000000000001cc83
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: ac05
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900

Extra information about the problem
Bucket ID: 17db59c2134bb7cc6bbea0223d7bad58 (1999211353519926616)

Monkeyman7890
11-14-2020, 10:52 PM
I have a few issues one that has been present for some time and two that are new to this update:

1) Armoury Crate no longer detects my RAM (2 sticks of G.Skill Trident Z NEO)
- Armoury Crate stopped detecting it after I updated to version 3.1.6.0 and now after updating to 3.2.4.0 it still does not detect it

2) After updating to the current version (3.2.4.0). I see an update in the update center for:
PRIME X570-PRO
HAL Version 1.1.14 Date: 2020/09/24
If I click update it runs (the progress bar shows up and progresses) but after it finishes it still show the same update

3) In the current version (3.2.4.0) If I click PRIME X570-PRO under Device, it just spins forever and never loads the page

I have tried using the uninstaller and reinstalling multiple times and it does not make a difference.

Here is my system info asked for in MasterC's inital post :
1. PC/Laptop: PC (Custom Built not a prebuilt ASUS Tower)
2. Aura Sync Products: ASUS PRIME X570 PRO Motherboard, ASUS ROG STRIX 2080 SUPER Graphics Card, Cooler Master MasterLiquid ML360R RGB AIO, and 2 sticks of G.Skill Trident Z NEO RAM
3. 3rd-party peripheral, audio, or lighting software: Corsair ICUE (with the Asus plugin disabled)
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: No
6. Windows version & build: Version 20H2 OS Build 19042.630
7. Previous version of firmware or software that worked as expected: The last version of Armoury Crate that I know detected my RAM was 3.0.4.0
8. Clear description of your issue: SEE TOP OF THIS POST
9. Any screenshots of the issue: Here is the update that won't go away:
86844

10. Use our new log collection function: Settings=>About=>App diagnostics: I have PM'd log of me trying to update and a log of me clicking AURA Sync (I assume this log may show why my RAM is not showing up) to MasterC

Finally here is my Service Version Info (MasterC mentions Armoruy Crate Service v3.2.5 in is inital post but I do not see that version anywhere and an not reciving any update to it (unless it is part of the update that shows but does not work):
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.0
AURA DRAM Component 1.0.54
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1

rtangwai
11-15-2020, 04:35 AM
Just did a fresh Windows 10 install (swapping STRIX X470-F motherboard for a STRIX X570-E in preparation for Ryzen 9 5900X).

Got prompted to install Armoury Crate, which it did successfully. According to the software all the firmwares are updated.

Armoury Crate sees all my Aura devices (Terminal, Gladius II, Claymore, and STRIX X570-E) for LED effects syncing.

However, while it sees the Aura Terminal device in effects syncing it does *NOT* appear in the Devices list, so there appears no way to set the number of LEDs connected to each header. The STRIX X570-E ARGB headers can set the number of LEDs per header.

Do I have to install Aura Sync in order to program the Aura Terminal?

sharksmile
11-15-2020, 07:00 AM
I've already created a thread about this ( https://rog.asus.com/forum/showthread.php?120340-Asus-ROG-Gladius-2-Wireless-Mouse-do-not-go-to-sleep-as-intended) but I apparently also have to post it here, so here it goes.

1. PC / Laptop: My own non-PC that consists of Ryzen 1600, 1080 TI and MSI SLI X370 MB and 16 GB RAM.
2. Aura Sync products : ASUS ROG GLADIUS II WIRELESS
3. 3rd-party peripheral, audio, or lighting software: I also use Razer Synapse to light up my Razer keyboard but there is no relation between that and Armoury Crate's lighting.
4. Wired / wireless connection: Wireless
5. Reinstalled Windows? No.
6. Windows version & build Windows 10 2004 & Build: 19041.630
7. Previous version of firmware or software that worked as expected: None. If anything, it seems like the problem got worse with the newest update.
8. Clear description of your issue: I bought the ASUS Gladius 2 Wireless a few months ago but I noticed something with its sleep behaviour. No matter the time period I set for it to go to sleep in, it still wakes up on its own after approx. 10 seconds. Even does it if the PC is off and 'Wake up from USB' is enabled (only when the PC is off, it stops doing it when I remove the USB and plug it in again, after that it powers off as intended). It does the something on other PCs that doesn't have the ROG Armoury Software. I think this is a bug with the firmware.
9. Any screenshots of the issue: Can't SS it but can send a video of it if need be.
10. Use our new log collection function: Settings=>About=>App diagnostics: I've sent MasterC@ROG the log.

justwhitewolf13
11-15-2020, 08:05 AM
1. PC / Laptop : PC
2. Aura Sync products : ROG Rampage VI Omega, Strix 2070 super, addressable lightstrip
3. 3rd-party peripheral, audio, or lighting software : Corsair K95pro keyboard and mouse through iCue
4. Wired / wireless connection : Wired
5. Reinstalled Windows? : Yes
6. Windows version & build : Windows 10 pro 20H2
7. Previous version of firmware or software that worked as expected : No idea
8. Clear description of your issue : Products not showing in aura sync aswell as updates are not updating and just looping.
9. Any screenshots of the issue :

86851
86852
86853

10. Use our new log collection function: Settings=>About=>App diagnostics :


Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.2.4
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Podupuis
11-15-2020, 11:03 AM
Any idea how we can install the previous version?? Im getting lot and lot of crashes because of the new version of armoury crate. Getting 50+ critical crash in the reliability history. Apex Legends is crashing, pc is crashing... I had no issue whatsoever before this update. This is really annoying.

Mr.M0nker
11-15-2020, 01:08 PM
*** EDIT ***
*** RESOLVED ***

The 1.2.0 uninstaller appeared to remove stale reg keys and possibly uwp app entries. Claymore and mobo are now lit, showing as sync devices and syncing aura.

*** END EDIT ***


Aura Sync software not and never installed

Release Notes:
(Please ensure these updates are installed before reporting issues)
Core services updates:
Armoruy Crate Service v3.2.5
Armoury Crate Lite Service v3.2.4
Lighting Service v3.04.24
ROG Live Service v1.1.10.0

---------------------------------------------------------------------------------------------------------

This is what the last uninstall/reboot/reinstall of Armoury Crate added. There is no Armoruy Crate Service listed in About -> Service Version -> Check.
Does Armoury Crate Service == Armoury Crate UWP App?

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS Mouse HAL 1.1.0.27
AacDispaly 1.1.29
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.28.0
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Include the following info:
1. PC / Laptop == PC
2. Aura Sync products == Rampage VI Extreme Omega, ROG Claymore, ROG Spartha, Thor 1200, RTX2080 TI, ROG PG35V
3. 3rd-party peripheral, audio, or lighting software == Phantek Enthoo Elite
4. Wired / wireless connection == Wired
5. Reinstalled Windows? == No
6. Windows version & build == 20H2 19042.630
7. Previous version of firmware or software that worked as expected == I'm afraid I don't recall - All devices were synching fine at the beginning of October
8. Clear description of your issue

The ROG Claymore keyboard has no lights at all. If I unplug the keyboard and plug it back in, I get a brief rainbow effect then back to no lighting.
This device is not showing as an available device for sync in Aura sync -> Sync Devices.
In addition, their is a HAL update waiting in the Armoury Crate app, however, whenever I click update, it runs the install, finishes, but doesn't appear to apply the update, instead, indicating that an update is still required. (see screenshot)

The Rampage VI Extreme Omega Mobo is currently displaying a rainbow effect.
This device is not showing as an available device for sync in Aura Sync -> Sync Devices.
In addition, their is a HAL update waiting in the Armoury Crate app, however, much like the claymore, whenever I click update, it runs the install, finishes, but doesn't appear to apply the update, instead, indicating that an update is still required. (see screenshot)

9. Any screenshots of the issue

86857

10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Log PM'ed as requested.

spoonyrogdrumps_
11-15-2020, 02:54 PM
1. PC / Laptop: Asus Rog Strix x570-e, Ryzen 7 3800x
2. Aura Sync products: strix x570-e motherboard, rog strix RTX 2080 super, rog thor 850 platinum psu, strix fusion 700 headset, strix flare keyboard, rog spatha mouse.
3. 3rd-party peripheral, audio, or lighting software: I am not using any other software for lights, peripheral, or audio. The audio drivers in the x570-e section are out of date and I'm not using any alternatives because they conflict with armoury crate because i'm using a strix fusion 700 headset. I wouldn't be able to change the sound effects in the audio section for my headset in armoury crate if i install the other audio drivers like realtek and sonic studio etc. It conflicts with the nahimic driver that armoury crate uses so I don't install anything except armouty crate. The only thing i have installed is the current chipset drivers, AI suite 3, ram cache III, rog cpu-z, and asus-ai charger all from the drivers section on the asus website for my strix x570-e motherboard. My ram kit is a gskill trident z neo model F4-3200C16Q-32GTZN. I have no issues with the aura sync on the ram or the DOCP settings in BIOS version 2802. I have chosen not to use the beta bios of 2812. My case is a Thermaltake View 51ARGB and I'm using a thermaltake TH360 AIO cpu cooler from them as well. Both are working as expected. I don't have a problem with aura sync for any devices and the aio cooler is performing as expected. The only problem is the audio drivers section for the strix x570-e as it conflicts with armoury crate.
4. Wired / wireless connection: Wired connection
5. Reinstalled Windows?: Yes, I am using a fresh windows install
6. Windows version & build: Window 10 Pro 20H2 19042.630
7. Previous version of firmware or software that worked as expected: I don't remember a version that worked as expected.
8. Clear description of your issue: In addition to the above issue with the strix x570-e audio drivers being out of date and not working with armoury crate. I have found 2 that I would like to address. First a problem with the strix flare keyboard. When the keyboard is in aura sync mode and I use the scroll wheel for volume or touch any of the media keys next to it the keyboard will go out of aura sync and switch to the default profile instead of staying on profile one.
The next problem is with the rog Spatha mouse. Any time I try to change a setting for the rog spatha in the performance or calibration section the the app times out or faults and I can't change any settings with the rog spatha mouse.
9. Any screenshots of the issue: No. found it difficult to capture.
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.: I will PM you a log.

MasterC@ROG
11-15-2020, 04:15 PM
Thanks guys for providing info in the format requested, it really makes the process more efficient.

We are aware of the CPU info issue and the team is already working on that, I should have a better idea of when the solution will be ready later this week.

parthap
11-16-2020, 05:46 AM
Since my issue persists, I am posting here again. The earlier post was here - https://rog.asus.com/forum/showthread.php?120784-Armoury-crate-v3-1-5-0-v3-1-6-0-report-here-if-any-issues/page13#post818372

Cannot sync Other ARGB products through controllers connected to the ARGB Headers
The details as asked for:

Include the following info:
1. PC / Laptop - PC

2. Aura Sync products - Asus ROG Crosshair VIII Formula, Asus ROG Strix Vega 64 8GB OC Edition,

3. 3rd-party peripheral, audio, or lighting software - Thermaltake CL360 Max D5 Liquid cooling (Thermaltake W5 CPU block, Thermaltake PR22-D5 Plus, Pacific CL360 Plus Radiator, Pacific CL360 Plus Radiator) connected through the Thermaltake TT Premium Sync Controller to the ARGB header 1. Antec Prizm LED strips connected through Antec ARGB controller to ARGB header 2, Thermaltake Pure 14 ARGB Sync Radiator Fan TT Premium Edition fans connected through Deepcool RGB converter to the RGB Header 2.

4. Wired / wireless connection - Both (2.5 Gbps wired and AX wireless)

5. Reinstalled Windows? - Unfortunately had to, Yes.

6. Windows version & build - Version 2004, Build 19041.572

7. Previous version of firmware or software that worked as expected - No. It hasn't worked for me at all.

8. Clear description of your issue - If I connect single peripherals to the ARGB Header, they work and sync the lights. If the peripherals are connected through a controller connected to the ARGB Headers, they don't work at all. So right now, my CPU block, radiator fans, radiator led, reservoir and LED strips are not syncing through Armoury Crate. In fact the Thermaltake devices do not even light up if connected through the ARGB controller. If I use the bundled controller and connect to the USB headers on the motherboard I can see them lighting up and controlled through the TT RGB Plus software. The Pure 14 fans had to be connected to the RGB header on the board after using the Deepcool ARGB to RGB converter. I have tried everything, reinstalling Armoury Crate, removing completely and using Aura Sync, reinstalling Windows multiple times (clean), tested the controllers, tested the individual peripherals. Nothing works if connected through the ARGB controllers on the ARGB Header. I have used Thermaltake's, Antec's and Cooler Master's ARGB controllers.
Oh and with the new version, the motherboard screen doesn't come up in the Armoury Crate software.

9. Any screenshots of the issue - I can upload videos if required. Screenshot of Armoury Crate issue is attached.

10. Use our new log collection function: Settings=>About=>App diagnostics - I will PM this as advised.
I had already sent this.

MasterC@ROG
11-16-2020, 07:10 AM
Before I report this issue, please confirm that you have not exceeded the max rated current. Have you tried adding each component to the controller one by one? Does it work if only one fan for example is connected to the controller. Thanks.

*The max. rated current of the SATA port is 5A (±5%) . To avoid causing damage to the port, the TT Sync Controller is allowed to be connected with:
1. Up to 3 Riing Trio fans while adding other PLUS series products.
2. Up to 4 Riing Quad fans only


Since my issue persists, I am posting here again. The earlier post was here - https://rog.asus.com/forum/showthread.php?120784-Armoury-crate-v3-1-5-0-v3-1-6-0-report-here-if-any-issues/page13#post818372

Cannot sync Other ARGB products through controllers connected to the ARGB Headers
The details as asked for:

Include the following info:
1. PC / Laptop - PC

2. Aura Sync products - Asus ROG Crosshair VIII Formula, Asus ROG Strix Vega 64 8GB OC Edition,

3. 3rd-party peripheral, audio, or lighting software - Thermaltake CL360 Max D5 Liquid cooling (Thermaltake W5 CPU block, Thermaltake PR22-D5 Plus, Pacific CL360 Plus Radiator, Pacific CL360 Plus Radiator) connected through the Thermaltake TT Premium Sync Controller to the ARGB header 1. Antec Prizm LED strips connected through Antec ARGB controller to ARGB header 2, Thermaltake Pure 14 ARGB Sync Radiator Fan TT Premium Edition fans connected through Deepcool RGB converter to the RGB Header 2.

4. Wired / wireless connection - Both (2.5 Gbps wired and AX wireless)

5. Reinstalled Windows? - Unfortunately had to, Yes.

6. Windows version & build - Version 2004, Build 19041.572

7. Previous version of firmware or software that worked as expected - No. It hasn't worked for me at all.

8. Clear description of your issue - If I connect single peripherals to the ARGB Header, they work and sync the lights. If the peripherals are connected through a controller connected to the ARGB Headers, they don't work at all. So right now, my CPU block, radiator fans, radiator led, reservoir and LED strips are not syncing through Armoury Crate. In fact the Thermaltake devices do not even light up if connected through the ARGB controller. If I use the bundled controller and connect to the USB headers on the motherboard I can see them lighting up and controlled through the TT RGB Plus software. The Pure 14 fans had to be connected to the RGB header on the board after using the Deepcool ARGB to RGB converter. I have tried everything, reinstalling Armoury Crate, removing completely and using Aura Sync, reinstalling Windows multiple times (clean), tested the controllers, tested the individual peripherals. Nothing works if connected through the ARGB controllers on the ARGB Header. I have used Thermaltake's, Antec's and Cooler Master's ARGB controllers.
Oh and with the new version, the motherboard screen doesn't come up in the Armoury Crate software.

9. Any screenshots of the issue - I can upload videos if required. Screenshot of Armoury Crate issue is attached.

10. Use our new log collection function: Settings=>About=>App diagnostics - I will PM this as advised.
I had already sent this.

Erwin05
11-16-2020, 04:07 PM
On the AURA Sync Tab on the bottom the last sense is in French not in Dutch.

86867

Grandair
11-16-2020, 06:02 PM
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS MB Peripheral Products 1.0.35
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Include the following info:
1. PC / ROG Maximus XII Extreme - i9 10900K
2. Aura Sync products ROG Maximus XII Extreme, ROG Strix RTX 2080ti , ROG RYUJIN 360, ROG AURA Terminal, G.Skill 64 GB RAM Trident Z neo, Thunderbolt Extension Card, Alpenföhn fan 4 x , ROG Thor Powerunit 850
3. 3rd-party peripheral, audio, or lighting software -
4. Wired / wireless connection - wired
5. Reinstalled Windows? -New clean install
6. Windows version & build win10 2004 - Build 19041.630
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue

I configured all the 5 hardware options of the ryujin . The CPU cooler shows the infos as configured. Now I shut down win10. After a new start some timne later the Ryujin shows the ROG animation on the CPU cooler. I have to open amoury crate , go to config OLED options of ryujin - click the picture or animation button and directly bacl to hardware monitor . Now the OLED on the cpu cooler shows the former configured Info again. The same again after an new start of windows. Very annoying. The WB Flow rate attribute doesn't indicate anything but "0".
in the armoury crate sync section my G.Skill Trindent neo Z is listet but with an chinese ? font. (this was better in an earlier version of the software).
In the tool section there are translation issues. I use the german language setting and I think there are some netherland wordings displayed. The "einzelen kit" is not german and the whole footer in the BIOS section is definitly also not german.

OS Spectrum
11-16-2020, 07:37 PM
I don't know if I'm posting in the right section since I have a TUF Gaming ASUS and not the ROG one. I don't know much about these things but...

I've been having a lot of issues and troubles fixing the problem for Armoury Crate Service and I uninstalled everything rebooted etcetera...
Framework for ASUS, ROG Live Service, all those including Armoury Crate service and reinstalled and rebooted on each program asking me to reboot and not installing all at once and rebooting though I reinstalled all those then installed armoury crate setup and tried many other ways to install as in the order which program come first and yet the service error still occurs and I'm on the latest Build on Windows 10... thank you!

Gofran
11-17-2020, 04:21 AM
all works fine for me but the only issue is for me when i game online multiplayer and ryuo 240 and oled xii formula both will stuck after 3 hours or 2 hours of gaming i have tried everything lower ram speed cpu speed run only all asus software no help only the oled are stuck for me on both when going online gaming

Doukas
11-17-2020, 02:53 PM
1. PC
2. ROG MAXIMUS XII HERO, ROG STRIX RTX3080 O10G, CORSAIR VENGEANCE RGB PRO DRAM
3. Corsair iCue
4. Wired / wireless connection : Wired
5. Reinstalled Windows? : Yes
6. Windows version & build : Windows 10 20H2 19042
7. Previous version of firmware or software that worked as expected : Yes
8. Clear description of your issue : Since certain update of Armoury Crate, the app shows "DRAM" as "Pamet". I have no idea what language 'Pamet' is from(seems czech or polish??), but sure it is not English or Korean that I use. I have reinstalled Armoury Crate and Corsair iCue for multiple times, but still the DRAM button is 'Pamet'.
86884

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

tyga909
11-17-2020, 03:38 PM
1. PC / Laptop - ZEPHYRUS GX502LXS
2. Aura Sync products - NONE
3. 3rd-party peripheral, audio, or lighting software - NONE
4. Wired / wireless connection - BT MOUSE AND USB RECEIVER MOUSE
5. Reinstalled Windows? - NO
6. Windows version & build - 20H2/19042.630
7. Previous version of firmware or software that worked as expected - CANNOT RECALL
8. Clear description of your issue - GPU BUS WIDTH IS BEING SHOWN AS 0 BITS
9. Any screenshots of the issue -

86885

jezjohnson
11-17-2020, 05:15 PM
1. PC / Laptop - Strix X570-F with 3900x
2. Aura Sync products - None
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wired
5. Reinstalled Windows? - Yes
6. Windows version & build - 20H2/19042.630
7. Previous version of firmware or software that worked as expected - No versions have worked properly so far previous version controlled 3 of 4 slots only
8. Clear description of your issue - Cannot control Crucial Ballistix RGB - BL2K16G36C16U4BL. Shows up in Sync Devices, but doesnt control it
9. Any screenshots of the issue -

orphicpixel
11-18-2020, 07:55 AM
1. PC / Laptop - ZEPHYRUS GX502LXS
2. Aura Sync products - NONE
3. 3rd-party peripheral, audio, or lighting software - NONE
4. Wired / wireless connection - BT MOUSE AND USB RECEIVER MOUSE
5. Reinstalled Windows? - NO
6. Windows version & build - 20H2/19042.630
7. Previous version of firmware or software that worked as expected - CANNOT RECALL
8. Clear description of your issue - GPU BUS WIDTH IS BEING SHOWN AS 0 BITS
9. Any screenshots of the issue -

86885


This (0 bit) display in the graphic card is widely known. Any fix for this yet?

TSportM
11-18-2020, 08:02 PM
Hello,

You guys need to fix this once and for all:

ROGLIVEservice is detected as a cheat, Anti-Cheat says its at your side to fix this issue, so please fix it....

86898

Gofran
11-18-2020, 11:44 PM
Let me add somthing its not asus but anti cheat needs to exclude all of rog file because even nzxt has an issue most of aio with hw monitor have issues with anti cheat

lucangioletti
11-19-2020, 02:18 PM
Just for info, today armoury crate start to work again properly for me, i switch on my laptop and now showing again all cpu stat. I don't know what appen no any update for armoury crate just now working :cool:

Lenser-fin
11-19-2020, 04:14 PM
Just for info, today armoury crate start to work again properly for me, i switch on my laptop and now showing again all cpu stat. I don't know what appen no any update for armoury crate just now working :cool:

... also corrected myself ;)

AndrasROG
11-19-2020, 06:12 PM
Hello,

You guys need to fix this once and for all:

ROGLIVEservice is detected as a cheat, Anti-Cheat says its at your side to fix this issue, so please fix it....

86898

1. PC
2. Aura Sync products: motherboard, monitor (ROG Swift PG27V), ROG Rampage 6 Encore
3. 3rd-party peripheral, audio, or lighting software: Razer audio, keyboard, mouse -- ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.630
7. Previous version of firmware or software that worked as expected: Armoury Crate [VERSION 2.7.8.0]*
8. Clear description of your issue: All games that have the EASY ANTI CHEAT protection stop running before the main menu.
9.
10. CHECK DM

puttesnutt
11-19-2020, 08:11 PM
I bought Ryujin 360 in feb 2020 and want to se my stats but it never works and just showing rog gif. Nothing seems to be fixed and everybody seems to have somekind of trouble. Its time to fix this faulty corrupt software because it never work!

burakdede
11-20-2020, 10:34 AM
Just for info, today armoury crate start to work again properly for me, i switch on my laptop and now showing again all cpu stat. I don't know what appen no any update for armoury crate just now working :cool:

Same here. It's fixed over-the-air.

uurdoan
11-21-2020, 07:43 PM
Same here. It's fixed over-the-air.
Belki donanim bilgilerini server uzerinden alip ona gore gosteriyordu.
simdide fan gurultu seviyesini gostermiyor.

Nino_1973
11-22-2020, 09:59 AM
hello have thiproblem armoury create rog theme scan and tuf theme

MasterC@ROG
11-22-2020, 10:24 AM
The CPU info issue for laptops is resolved. Unfortunately, users will not be able to check the version of any software versions. Let us know if still having problems.


Same here. It's fixed over-the-air.

simsim86
11-22-2020, 10:35 AM
please asus just give us just a simple software to control the rgbs on the gpu and not some bloatware like armorycrate.

uurdoan
11-22-2020, 05:43 PM
The CPU info issue for laptops is resolved. Unfortunately, users will not be able to check the version of any software versions. Let us know if still having problems.
System Acoustics data missed.

angrysnail
11-22-2020, 06:24 PM
please asus just give us just a simple software to control the rgbs on the gpu and not some bloatware like armorycrate.

I'm begging the same too but I saw some problem here yet to be resolve, update loop, mobo suddenly not supported, only ram detected in aura since the latest update.

now i'm running coolermaster masterplus software through small argb controller to change color to all my fans and AIO. not gonna install any AC until all these issue being rectified. sad.:(

MasterC@ROG
11-23-2020, 04:14 AM
Could you please list the game titles which trigger EAC? Thanks.
We tested Paladins and War Thunder, they appear to be fine.



Hello,

You guys need to fix this once and for all:

ROGLIVEservice is detected as a cheat, Anti-Cheat says its at your side to fix this issue, so please fix it....

86898

burakdede
11-23-2020, 11:11 AM
The CPU info issue for laptops is resolved. Unfortunately, users will not be able to check the version of any software versions. Let us know if still having problems.

Fan info is gone now. We can't see CPU and GPU fan rpm's.

Edit: Looks like it's fixed too for me.

alibazlamit
11-23-2020, 03:44 PM
Can't seem to install at all. Did an uninstall first and than install again but always this error!!!!!!!!!!

Al3xG
11-23-2020, 05:47 PM
1. PC
2. Aura Sync products STRIX 3080
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection WIRED
5. Reinstalled Windows? YES
6. Windows version & build WIN10 20H2
7. Previous version of firmware or software that worked as expected NOPE
8. Clear description of your issue: Issue1: PC PSU OFF->PSU ON-> Strix 3080 resets to Rainbow effect and does not change the color that i made previously automaticaly after Win10 is started. If do not Power OFF the PSU and keep the PC in Idle state so then next boot saves the color of backlit.
Issue 2: And even if it saves the color after boot when i open Crate and go directly to STRIX 3080 device tab options it always resets the preset to STATIC RED every time i open it. Crate does not save previous color preset which i chose before. Does not STRIX 3080 have its own memory controler like STRIX 2080 did to keep colors even Video card lost its power?
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

Zets89
11-23-2020, 09:36 PM
Fo Real?

1. PC
2. Aura Sync products: TUF GAMING X570-PLUS MB, ADATA XPG SPECTRIX D80 RAM
3. Corsair iCUE sometimes, I uninstall it as well (but the same happens with ARMOURY CRATE) on iCUE the MB works well tho.
4. Wired connection
5. Windows Reinstalled
6. Windows 10 Pro 20H2
7. Never
8. It's supposed that all TUF Motherboards with Aura Sync would be compatible with ARMOURY CRATE, but it's not the case
9. https://i.ibb.co/k2FvWFY/erroracasys.png
10. https://bit.ly/398hTbd The log file I see it has gibberish text, is that ok?

MasterC@ROG
11-24-2020, 07:14 AM
Did you check if your internet connection is ok?


Can't seem to install at all. Did an uninstall first and than install again but always this error!!!!!!!!!!

MasterC@ROG
11-24-2020, 07:19 AM
It's okay, our software people can read gibberish ;)


Fo Real?

1. PC
2. Aura Sync products: TUF GAMING X570-PLUS MB, ADATA XPG SPECTRIX D80 RAM
3. Corsair iCUE sometimes, I uninstall it as well (but the same happens with ARMOURY CRATE) on iCUE the MB works well tho.
4. Wired connection
5. Windows Reinstalled
6. Windows 10 Pro 20H2
7. Never
8. It's supposed that all TUF Motherboards with Aura Sync would be compatible with ARMOURY CRATE, but it's not the case
9. https://i.ibb.co/k2FvWFY/erroracasys.png
10. https://bit.ly/398hTbd The log file I see it has gibberish text, is that ok?

alibazlamit
11-24-2020, 04:43 PM
Did you check if your internet connection is ok?
Come on man. Ofcourse it is ok i stream on it 8 hrs playing games :D

Grandair
11-25-2020, 05:54 PM
FIXED:
After installing today the new armoury crate driver for the Motherboard , the Aura function returns to the graphic card.

THX 4 fixing it.

Item Version
-------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.14
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS MB Peripheral Products 1.0.35
AacAudioHal 1.3.18.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

-------------------------

Include the following info:
1. PC / ROG Maximus XII Extreme - i9 10900K
2. Aura Sync products ROG Maximus XII Extreme, ROG Strix RTX 2080ti , ROG RYUJIN 360, ROG AURA Terminal, G.Skill 64 GB RAM Trident Z neo, Thunderbolt Extension Card, AlpenfĂƒÂ¶hn fan 4 x , ROG Thor Powerunit 850
3. 3rd-party peripheral, audio, or lighting software -
4. Wired / wireless connection - wired
5. Reinstalled Windows? -New clean install
6. Windows version & build win10 2004 - Build 19041.630
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue

First everything works fine. Then the ROG Strix RTX 2080ti turn in an permant slowly flashing modus with red. Allother components are fine in the rainbow modus .No way to change the bevahiour. of the card. I think this issue is connected to turning the PC completley off. Same issue - other card. See also post #53 from Al3xG in this forum. He describes the same effect.

AleksK
11-25-2020, 08:16 PM
@MasterC@ROG
from THREAD: ARMOURY CRATE V3.1.5.0 / V3.1.6.0

"The bug where media keys and the volume control cause the profile to be switched to default will be resolved within 2 weeks. Please bear with us while that is being tested and implemented."

Any news about this bug?

Tridium82
11-26-2020, 11:51 AM
1. PC : ROG Rampage VI Encore
2. Aura Sync products: ROG Rampage Encore VI motherboard, monitor (ug27u), ROG Strix flare keyboard, ROG strix RTX2080TI x2, Asus Thor1200 Power Supply,
3. 3rd-party peripheral, audio, or lighting software: Memory Ram Gskill but the software is only asus armory crate
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 20H2 & 19042.630
7. Previous version of firmware or software that worked as expected: 3150
8. Clear description of your issue: Today my motherboard upgrade worked. But I still don't see the Ram and the video cards and sync with the keyboard always breaks. Only My update for xg27uq is in Loop
87008
87009
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.15
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.35
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

part-dartly
11-26-2020, 03:47 PM
Please note that I was able to confirm with at least 2 other Reddit users (here: https://www.reddit.com/r/ASUS/comments/jvo5hx/asus_armoury_crate_volume_switching_randomly/ ) that they were having the same problem:

1. PC
2. Aura Sync products: Armory Crate software, other hardware is irrelevant because this happens whether I manually make changes to volume in Windows software or on my keyboard's volume keys. The Aura Sync products are my motherboard: TUF GAMING Z490-PLUS (WI-FI) and my graphics card: ASUS TUF RTX 3080 OC
3. 3rd-party peripheral, audio, or lighting software: Isolated out already. Not relevant.
4. Wired / wireless connection: Caused by software, not relevant.
5. Reinstalled Windows?: Yes
6. Windows version & build: Version 10.0.19042 Build 19042
7. Previous version of firmware or software that worked as expected: None.
8. Clear description of your issue:

Problem: Windows' systemwide volume seemed to be changing 'randomly' until I tested further to learn that there was a volume setting in each of the Scenario Profiles in Armoury Crate. I disabled all of those for each of the apps that should launch profiles, but now any time I switch to an app that doesn't have a profile set, the Windows volume will revert to whatever volume was when I was previously not in any of the scenario profiles.

Example:

Set no profile for File Explorer. (Or replace 'File Explorer' below with any app in your testing setup that does no have a profile.)
Set a profile for Chrome where System Configuration > Volume is not checked, so no volume changes should occur when switching to Chrome.



In File Explorer, with no Scenario Profiles, set Windows volume to 10.
Switch to Chrome, scenario profile is set properly and Volume stays at 10. (Expected)
While still in Chrome, start some video or music up, and change Windows volume to 30.
Click back over to File Explorer and wait a couple seconds.
Armory crate changes Windows volume back to 10. (Not expected)
Armoury crate also doesn't change the lighting to anything (Not expected, but kind of a different problem altogether)
Click back over to Chrome.
System volume is still at 10. (Not sure if expected, but made this harder to troubleshoot.)


To be clear, this is definitely not the Windows Sound > Communications > Windows can automatically adjust the volume... setting, as that one is off.

I saw a mention in these forums about changing the output device's "Allow applications to take exclusive control of this device" setting, but changing that and restarting also didn't change anything for me.

Side note: We could work around this problem if there was a 'default profile' feature, which Armory Crate would use when switching to every app and Windows feature that doesn't have a profile. Or, if there was a setting flag to completely disable any volume changes made by Armoury Crate, because I always want manual control.

9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics

angrysnail
11-26-2020, 05:36 PM
Include the following info:
1. PC / Laptop - PC (ROG Z390 E Gaming)
2. Aura Sync products - Z390E, RTX Strix 3070 OC,XPG D60 RAM,ROG Strix Scope TKL,ROG XG32VQR,XPG S40 SSD
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wireless
5. Reinstalled Windows? - No
6. Windows version & build - Windows 10 Home 20H2 Build 19042.630
7. Previous version of firmware or software that worked as expected - Yes all works flawlessly
8. Clear description of your issue - Motherboard suddenly not supported, aura sync only detect RAM not others, stuck in update loops
9. Any screenshots of the issue - Yes

87016

87017

87018

87019


10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible. - Check DM

MadaDETuge
11-26-2020, 06:33 PM
Suggest to uninstall Aura Sync software if already installed.


Include the following info:
1. PC / Laptop: PC
2. Aura Sync products: ROG Chakram
3. 3rd-party peripheral, audio, or lighting software: No
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: No
6. Windows version & build:
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
7. Previous version of firmware or software that worked as expected: Last version
8. Clear description of your issue:
Unable to update ROG Chakram "AURA Kit version 20200210": I after I click the Update button and the progress bar goes to end and nothing happend
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
Log: https://drive.google.com/file/d/1Jx4XquhbhG8Ofe8VZ9gZVHhZS8P2_nvG/view?usp=sharing

Darkphalanx
11-27-2020, 06:48 PM
it really sucks, cant start the game

1. PC
2. Aura Sync products >REVI Encore,3080Tuf OC, AdressableHeader,ExtensionCard
3. 3rd-party peripheral, audio, or lighting software >Logitech G910, Logitech G903, PowerPlay
4. Wired / wireless connection >both (testet Wired only and Wireless same problem)
5. Reinstalled Windows? >YES!!!!
6. Windows version & build >W10 Pro 20H2
7. Previous version of firmware or software that worked as expected >not a single
8. Clear description of your issue >Easy Anti-Cheat crash the game ROGLiveService.exe, Support from Anti-Cheat says "
problem lies with asus they should do their job right"
9. Any screenshots of the issue >See attachement
10. Use our new log collection function: Settings=>About=>App diagnostics >https://files.fm/u/7r3p6gqa9

charrington68
11-27-2020, 11:44 PM
1. PC - ASUS ROG STRIX B550-F Gaming, Ryzen 2700X, Corsair Vengeance RGB Pro 16GB (2x8) 3600MHz, ROG STRIX GTX 1660-S
2. Aura Sync products - M/B, GPU
3. 3rd-party peripheral, audio, or lighting software - Cooler Master AMD Wraith Prism RGB Controller
4. Wired / wireless connection - Hard-wired gigabit ethernet
5. Reinstalled Windows - New installation
6. Windows version & build - Win 10 Education, Ver. 20H2, Build 19042.630
7. Previous version of firmware or software that worked as expected - N/A - New Build
8. Clear description of your issue - In Armory Crate, I click on "Device", and presented with only one option, the motherboard (ROG STRIX B550-F GAMING), I select that option. AC responds with a mostly blank screen and spinning dots. After a bit, I get just a blank screen. Other features of AC seem to be working.
9. Any screenshots of the issue
87034
10. Use our new log collection function: Settings=>About=>App diagnostics - I can provide via PM as you suggested in your initial post.
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

kahatanna7
11-30-2020, 01:36 PM
Did you check if your internet connection is ok?

Any news on ROG Delta lightning issue? I have made numerous posts in multiple threads including this one with absolutely no reaction.

FlufflePuff1337
12-01-2020, 08:15 PM
Can you allow more spectrums plz in rgb or even option to choose own color spectrum or range
https://i.imgur.com/kJKxHsm.png
Like from Dark blue to light blue or even white
or green to black
orange to black etc etc even aura sync could do this, armoury crate cannot

Also allow us to use corsair ram inside aura creator the app is useless cos it does not detect ram while armoury crate does.

Also while at it fix the age old bug that been around since aura sync it self where only 1 led lights up.

Hans_Landa
12-02-2020, 07:44 AM
I dont have a home button I cannot see any system information, I would like to know the temperature for the AiO Coolant. This is a clean install and I still have no home tab.

MasterC@ROG
12-02-2020, 08:49 AM
Can't seem to install at all. Did an uninstall first and than install again but always this error!!!!!!!!!!

Try installing Armoury Crate only first. Then Aura Creator after reboot.

Paul17041993
12-02-2020, 08:56 AM
87073

There is no way to download the services required.

souliar7
12-02-2020, 09:56 AM
Hi.. i have asus rog scar iii g731gv with latest armoury crate app 3.2.4.0 and i can't find how to display TGP on cpu and gpu in homepage stats87074

MasterC@ROG
12-02-2020, 10:52 AM
Hey guys, here is an updated version of the uninstaller (V1.1.2.0). This should resolve the reinstallation issue.
https://drive.google.com/file/d/1tL22LNAqLWO-G7UQTCLSfCg7dDbZ09-f/view?usp=sharing

*** Update ***
Please reboot after the uninstall process, before you try to install again.
If you uninstalled using the old uninstall tool and cannot install Armoury Crate, it's okay, run the new uninstall tool anyway (link above). Reboot and try again if necessary even if Armoury Crate no longer exists.

Tridium82
12-02-2020, 12:41 PM
Hey guys, here is an updated version of the uninstaller (V1.1.2.0). This should resolve the reinstallation issue.
https://drive.google.com/file/d/1tL22LNAqLWO-G7UQTCLSfCg7dDbZ09-f/view?usp=sharing


I have try this and now work all. now i see all my components.
Now my only poroblem is withthe Keyboard when i sync her with other and use the volume. the keyboard go out of sync.

dcbryantmjkda
12-02-2020, 02:26 PM
Thanks guys for providing info in the format requested, it really makes the process more efficient.

We are aware of the CPU info issue and the team is already working on that, I should have a better idea of when the solution will be ready later this week.

any update on the newest version of the Armoury Cate will be released? I'm trying to hold off on A lot of projects in the unfortunate event I have to reset my computer.

gb2048
12-02-2020, 04:00 PM
I updated on Win 10 Pro 20H2 19042.662 and now Armory Crate no longer starts. So re-installed, failes to start, ran the uninstaller, reboot, reinstall v3.2.4.0 and still fails. Event view log says:

Unable to start a DCOM Server: B9ECED6F.ArmouryCrate_3.2.4.0_x64__qmba6cd70vzyy!A pp as Unavailable/Unavailable. The error:
"2147942405"
Happened while starting this command:
"C:\Program Files\WindowsApps\B9ECED6F.ArmouryCrate_3.2.4.0_x6 4__qmba6cd70vzyy\ArmouryCrate.exe" -ServerName:App.AppXvfb40rz8a1t4j47e2hx7482r6kww4nw 1.mca

Was working before this: https://support.microsoft.com/en-us/help/4586853 update.



Suggest to uninstall Aura Sync software if already installed.

Release Notes:
(Please ensure these updates are installed before reporting issues)
Core services updates:
Armoruy Crate Service v3.2.5
Armoury Crate Lite Service v3.2.4
Lighting Service v3.04.24
ROG Live Service v1.1.10.0

New features:
Support for headset firmware update
"App diagnosis" utility update
Updated display for connected wireless devices (only device in use is shown when both dongle and USB cable connected)
Gaming laptop:
- Read AMD voltage via BIOS
- Audio solution
- Tablet mode
- Whisper mode
- AniMe Matrix Halloween gift
Enhanced device configuration page loading time

Support for new products:
Gundam Series (Keyboard, Mouse, Headset, Headset stand, Motherboard, AIO Cooler, Graphic Card)
[Peripheral] ROG Delta S, ROG Delta ORIGIN, ROG FALCHION, ROG KERIS WIRELESS
[Display] ROG SWIFT PG329Q, ROG Strix XG32VC, ROG Swift PG259QN

To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

Before reporting issues, please make sure you have the latest software and firmware.
Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

Include the following info:
1. PC / Laptop
2. Aura Sync products
3. 3rd-party peripheral, audio, or lighting software
4. Wired / wireless connection
5. Reinstalled Windows?
6. Windows version & build
7. Previous version of firmware or software that worked as expected
8. Clear description of your issue
9. Any screenshots of the issue
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log Collection Tool - Instructions
First, check the Record log box
Agree to the disclaimer
Replicate the issue you are having
Click on the Generate log data button
Save the log file to a location of your choice.
Stop the recording

Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).

angrysnail
12-02-2020, 04:03 PM
Hey guys, here is an updated version of the uninstaller (V1.1.2.0). This should resolve the reinstallation issue.
https://drive.google.com/file/d/1tL22LNAqLWO-G7UQTCLSfCg7dDbZ09-f/view?usp=sharing

Thanks! it fixed 90% of my problem now but my motherboard still doesn't show up in aura. The same motherboard not supported message appear. Will share to you the log again.;)

SteveDz
12-03-2020, 02:34 AM
1. PC
2. Aura Sync products [ Motherboard, GSkill RAM, Flare keyboard]
3. 3rd-party peripheral, audio, or lighting software [None]
4. Wired / wireless connection [wireless]
5. Reinstalled Windows? [N/A]
6. Windows version & build [10 Pro 2004, WFEP 120.2212.31.0]
7. Previous version of firmware or software that worked as expected [ Aura Sync ]
8. Clear description of your issue:
With Aura Sync, I was able to control motherboard lights down to specific diodes: 3 on the back, the one by the RAM, the CPU, and individual headers 1 & 2.
Under Crate, the only option is the Motherboard as a single device. This limits my ability to customize the effects I want, as I'd like the headers to have different effects than the CPU/motherboard lighting. Crate has better features for effects, but seems to have lost device granularity. Would be great if future versions were device aware and could give the option to segment the lighting / effects.

9. Any screenshots of the issue
I think you get the point, but if needed, I'll go through the uninstall/reinstall loop to grab screenshots

10. Use our new log collection function: Settings=>About=>App diagnostics
Not a bug so much as a design limitation.

Thank you!

MasterC@ROG
12-03-2020, 03:48 AM
Glad the updated tool helped. The fix for Flare issue has been slightly delayed, but you won't need to wait too much longer - should only be ready in another week or so.


I have try this and now work all. now i see all my components.
Now my only poroblem is withthe Keyboard when i sync her with other and use the volume. the keyboard go out of sync.

Chitolocz
12-03-2020, 05:53 AM
1. PC
2. Motherboard, GSkill RAM, Flare keyboard, Pugio Mouse, Delta Headset, Throne and GPU
3. none
4. Wireless connection
5. No
6. Windows 10 20H2
7. I believe it was working fine before 20H2 Update
8. Devices are listed and lighting works 90% of the time, but I am unable to modify devices settings. Like change change audio profiles or change keyboard and mouse settings.
9. Screenshots attached
10. Log sent in PM

87087
87088

angrysnail
12-03-2020, 08:14 AM
1. PC / Laptop - PC (ROG Z390 E Gaming)
2. Aura Sync products - Z390E, RTX Strix 3070 OC,XPG D60 RAM,ROG Strix Scope TKL,ROG XG32VQR,XPG S40 SSD
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wireless
5. Reinstalled Windows? - No
6. Windows version & build - Windows 10 Home 20H2 Build 19042.662
7. Previous version of firmware or software that worked as expected - Yes all works flawlessly on 3.0.4.0
8. Clear description of your issue - Motherboard currently not supported and addressable component not show up.
9. Any screenshots of the issue - Yes

87089

87090

Log Sent!

Mr.M0nker
12-03-2020, 11:41 PM
Hey guys, here is an updated version of the uninstaller (V1.1.2.0). This should resolve the reinstallation issue.
https://drive.google.com/file/d/1tL22LNAqLWO-G7UQTCLSfCg7dDbZ09-f/view?usp=sharing

*** Update ***
Please reboot after the uninstall process, before you try to install again.
If you uninstalled using the old uninstall tool and cannot install Armoury Crate, it's okay, run the new uninstall tool anyway (link above). Reboot and try again if necessary even if Armoury Crate no longer exists.

This uninstaller worked for me!! Must have removed some bad keys or conflicting remnants of the uwp app. Ran it a couple of times and rebooted in between each just to make sure. Reinstalled Armoury Crate and bam, my keyboard lighting came back to life and available in armoury crate as a sync device, same for my mobo..and more importantly, there is no daft update cycling, everything's up to date.

Page3 of this thread. I'll mark my post as resolved.

Thank you guys for sticking with it :)

angrysnail
12-04-2020, 06:46 AM
1. PC / Laptop - PC (ROG Z390 E Gaming)
2. Aura Sync products - Z390E, RTX Strix 3070 OC,XPG D60 RAM,ROG Strix Scope TKL,ROG XG32VQR,XPG S40 SSD
3. 3rd-party peripheral, audio, or lighting software - None
4. Wired / wireless connection - Wireless
5. Reinstalled Windows? - No
6. Windows version & build - Windows 10 Home 20H2 Build 19042.662
7. Previous version of firmware or software that worked as expected - Yes all works flawlessly on 3.0.4.0
8. Clear description of your issue - Motherboard currently not supported and addressable component not show up.
9. Any screenshots of the issue - Yes

87089

87090

Log Sent!

My problem has been resolved 100% today! Wohoo can't be so happy to get all my aura works now.:D

The new uninstaller really do wonders, just this time I done it in safe mode too, no windows reinstallation needed in my case. Thanks guys!

87113

AleksK
12-04-2020, 08:38 AM
Is it resolved ROG Strix Flare media key issue or no?

Hans_Landa
12-04-2020, 10:20 AM
Clean install of windows and armory crate, the home tab appears to be missing, i'd like to monitor the coolant temps for the LC AiO.

ROG Strix Z490-E
ROG Strix LC 360 RGB

I've noticed a few users having this same issue with the disappearance of home tab but no one knows a fix.

Can anybody at all help please???????

mizavici
12-06-2020, 04:36 AM
1. ASUS TUF Gaming FX505DT
2. ROG Strix Evolve
3. N/A
4. Wired
5 .Yes
6. Windows 20H2 19042.662
7. v3.0.4.0 (not sure)

8. (a) There Are several issues that I'm having right now, These are performance issues, GameVisual changes the colour modes very slowly when
using the keyboard shortcut Fn + v (30seconds), and when press repeatedly, it will cycle non-stop. This is very annoying. Another
performance issue is the modes (Silent, performance, turbo) message when starting up the computer appears very slowly (30 seconds to 1
minute after powering on the laptop).

(b) The second issue, when waking up the laptop from sleep, the rgb keyboard backlight turns off sometimes. This happens randomly. I have to
turn on the keyboard lighting manually after I wake up the laptop from sleep.

(c) The third issue, when changing the volume, the scenario profiles i chose stops getting highlighted (This means it's been reset maybe?).

9. Screenshot referring to issue (a)

87140

87141


Screenshot referring to issue (c)

87142



10. I have sent a PM




Thank you for your time.

Hypnotic
12-06-2020, 10:49 AM
After istalling it my ROG Gladius 1 whel and logo rgb buttons not light up anymore even factory resset not helping firmware v. 1.29.

mystismile
12-06-2020, 08:38 PM
1. ROG STRIX SCAR 17 G732LXS-HG059T
2. ROG STRIX SCAR 17 G732LXS-HG059T
3. Aura Creator
4. Wired / wireless connection --> Both
5. Reinstalled Windows? Yes
6. Windows version & build Windows 10 Famille 1909
7. Previous version of firmware or software that worked as expected ArmoryCrate 2.7 Working Great
8. Clear description of your issue
I cannot save the light map of the keys on my keyboard in profiles (error message). It is also impossible for me to choose a profile already created with Aura Creator in Armory Crate

9. Any screenshots of the issue
87149
87150

10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log ----> https://fromsmash.com/Logamoi

FateChanger
12-07-2020, 03:53 AM
Include the following info:
1. PC
2. Aura Sync products Asus ROG Strix z370-f gaming,deepcool 360 rgb led strips,XPG ADATA SSD, Asus Rog Strix GTX1080-A8G,Amd Wraith Prism Stock Cooler
3. only Razer Synapse
4. Wired connection
5. Coming from fresh install
6. 202H latest update
7. Asus Aura Sync 1.07.79v2.1(had issues with stuttering color but all devices showed up)

8. **So 1 month earlier i downloaded armory to see if it finally fixed from the bugs of aura sync issues and upgrade to the new program played for some time and suddenly after an update everything disappeared so i did a very clean uninstall with the tool at the moment you had and revo uninstall for any traces left and gone back to Aura Sync edition i said above and everything where showing up.**
First IssueSo today i download armory again to try and see if any update fixed it and yes most issued i had with aura sync where fixed like the laggy animations of leds and other random issues but i realized XPG Adata SSD where not showing up on aura sync Devices tried to update from armory settings but everything were up-to-date
Second issue (The new Aura Creator is cool)But it only shows me the motherboard and nothing else(while writing the report ram showed up somehow gpu still nothing) played a bit it was fun but only worked with the mobo(and mobo attached ledstrips/cpu fan)
Third issue(If its an actual issue) Led Strips/Cpu Cooler dont pop up as different devices but stick with mobos led colors
9.Armory Devices( https://prnt.sc/vx6g40 ) Aura Creator( https://prnt.sc/vx6l6n )
10.Log File ( https://we.tl/t-FjW69ex02M )

MasterC@ROG
12-07-2020, 04:14 AM
Tried uninstalling and installing Armoury Crate?


After istalling it my ROG Gladius 1 whel and logo rgb buttons not light up anymore even factory resset not helping firmware v. 1.29.

MasterC@ROG
12-07-2020, 04:24 AM
Good to hear most of the bugs were resolved. Please check the FAQ for the supported product list: https://www.asus.com/support/FAQ/1042484.
The supported list is growing, but some may not be added like older graphics cards due to performance limitations (GPUs released since GTX 16XX have less delay).


Include the following info:
1. PC
2. Aura Sync products Asus ROG Strix z370-f gaming,deepcool 360 rgb led strips,XPG ADATA SSD, Asus Rog Strix GTX1080-A8G,Amd Wraith Prism Stock Cooler
3. only Razer Synapse
4. Wired connection
5. Coming from fresh install
6. 202H latest update
7. Asus Aura Sync 1.07.79v2.1(had issues with stuttering color but all devices showed up)

8. **So 1 month earlier i downloaded armory to see if it finally fixed from the bugs of aura sync issues and upgrade to the new program played for some time and suddenly after an update everything disappeared so i did a very clean uninstall with the tool at the moment you had and revo uninstall for any traces left and gone back to Aura Sync edition i said above and everything where showing up.**
First IssueSo today i download armory again to try and see if any update fixed it and yes most issued i had with aura sync where fixed like the laggy animations of leds and other random issues but i realized XPG Adata SSD where not showing up on aura sync Devices tried to update from armory settings but everything were up-to-date
Second issue (The new Aura Creator is cool)But it only shows me the motherboard and nothing else(while writing the report ram showed up somehow gpu still nothing) played a bit it was fun but only worked with the mobo(and mobo attached ledstrips/cpu fan)
Third issue(If its an actual issue) Led Strips/Cpu Cooler dont pop up as different devices but stick with mobos led colors
9.Armory Devices( https://prnt.sc/vx6g40 ) Aura Creator( https://prnt.sc/vx6l6n )
10.Log File ( https://we.tl/t-FjW69ex02M )

MasterC@ROG
12-07-2020, 06:47 AM
Could you elaborate what you mean by home tab? Do you mean the small triangles on each device which link to the device page? If so, that looks fine - they only show if the device allows its own lighting adjustments (one device only).


Clean install of windows and armory crate, the home tab appears to be missing, i'd like to monitor the coolant temps for the LC AiO.

ROG Strix Z490-E
ROG Strix LC 360 RGB

I've noticed a few users having this same issue with the disappearance of home tab but no one knows a fix.

Can anybody at all help please???????

Paul17041993
12-07-2020, 08:55 AM
The 'LightingService' service has a huge windows handle leak, at the time I disabled the service it had leaked over 7 MILLION (7,000,000+) windows handle objects. The expected maximum of any given process for comparison is only a few thousand, however most driver services don't usually need more than 200. This leak in the long run can result in kernel resource starvation, which is an event that can occur due to coded number limitations, as opposed to running out of addressable memory.

EnorymDIV
12-07-2020, 09:48 PM
LightingService still creates Event 51 Error: "An error was detected on device \Device\Harddisk3\DR3 during a paging operation." on startup with Kingston A2000 Nvme Drive. That makes various services crash on startup and ultimately leads tp system file corruption in the long run. Will anything be done to remedy this issue ? This plagues my system for 9 months now. If you can guide me, i can send you any logs needed.


Thanks

Paul17041993
12-07-2020, 10:43 PM
LightingService still creates Event 51 Error: "An error was detected on device \Device\Harddisk3\DR3 during a paging operation." on startup with Kingston A2000 Nvme Drive. That makes various services crash on startup and ultimately leads tp system file corruption in the long run. Will anything be done to remedy this issue ? This plagues my system for 9 months now. If you can guide me, i can send you any logs needed.

Thanks

I would be checking the RAM and your drive's connection (CPU socket, motherboard and m.2 slot could each have a bad connection), or even CPU stability, but otherwise if you disable the LightingService service (go to windows services, find it and set it to disabled, then stop it) does it help in the long run?
Its entirely possible that its corrupting the CMOS state while running, so also check that the BIOS is up to date, or even try rolling it back if it was just updated.

MasterC@ROG
12-08-2020, 02:03 AM
**Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update. Pressing media keys will no longer cause the keyboard to switch to the default profile, which disables Aura Sync for the device.

Spoonyrogdrumps
12-08-2020, 05:19 AM
**Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update. Pressing media keys will no longer cause the keyboard to switch to the default profile, which disables Aura Sync for the device.

Can confirm my media keys work now! Thank you so much. Now the Spatha just needs some love.

EnorymDIV
12-08-2020, 07:19 AM
I would be checking the RAM and your drive's connection (CPU socket, motherboard and m.2 slot could each have a bad connection), or even CPU stability, but otherwise if you disable the LightingService service (go to windows services, find it and set it to disabled, then stop it) does it help in the long run?
Its entirely possible that its corrupting the CMOS state while running, so also check that the BIOS is up to date, or even try rolling it back if it was just updated.

Hi, i checked everything that you mention. Disabling the lightingservice solves the issue but i lose the RGB control of my motherboard. The issue does not replicate to other nvme drive models. It is specific to Kingston A2000. Some kind of incompatibility software / firmware wise. If you search for that specific model at reddit, you'll find others with the same problem, when combining lightingservice with this particular drive. The drive itself is fine, no problems or bad blocks or anything. Works fine as long as i don't use armoury crate.

EDIT: The exact same issue, is referenced here as well -> https://rog.asus.com/forum/showthread.php?119587-AURA-Service-gives-random-BSOD-s

dcbryantmjkda
12-08-2020, 10:54 AM
I used both the new installer and uninstaller respectively this morning. While the process did feel MUCH smoother I'm still having an issue with the CPU fan not accurately, reliably displaying within AC. It still shows 0 RPM. The modes of "silent," "performance," and "turbo" do their respective jobs. I've included a screen shot of what I see on my end.

System info,

Tuf Gaming A15 FA506IV

Windows 10 version 20H2 -- all latest updates and all hardware have the latest drivers
32 GB of RAM
Ryzen 7 4800H
GEFORCE RTX 2060

AC version 3.2.4.0
ROG live version 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate Service 3.2.5

priel.hackim
12-08-2020, 11:09 PM
hey, got the same problem on Laptop Rog strix G15
on silent mode the fan almost didnt work even when i was editing, after a few weeks and win 10 update, got the fan kicking in for 1min a every few minutes, when i try to go into power setting in windows most of the setting is hidden (no limit processor ) its looks like the gate to start the fans is 53C
its pretty annoying, ant suggestions how to fix it or manual control fan?

by the way....when setting Armory create to manual, the cpu run at 4000 and higher, i want to go fan less as possible


1. G531GU
3. Corsair iCUE
4. Corsair mouse
5.No
6. win 10 2004 build 19041.572
7. Dont remember version (June-July)
8. Clear description of your issue

Quite often the armoury crate will not show the CPU fan rpm reading, and when this happens aforementioned fan will behave in very weird way (ramping up to about 80%, while the CPU is idle, and after 2-3 minutes backing down to normal rpm, and repeats this cycle constantly). GPU fan always shows reading and does not behave in this strange way. Also the cpu stat readings are broken.

I dont know what triggers it and it doesn't always happen. Also when the reading is present the cpu fan behaves normaly as it always has been. Reinstalling armoury crate fixes the issue sometimes, but it often comes back again in matter of days. I've tried multiple BIOS versions, and all are susceptible to this issue. It feels like their is some kind of conflict between ASUS fan controlers and windows. Windows reinstall and reconnecting the fan doesnt fix the issue

Best regards

nalaka0909
12-10-2020, 02:19 AM
1. PC
2. Aura Sync products: motherboard (MAXIMUS XI HERO), monitor (PG259QN)
3. 3rd-party peripheral, audio, or lighting software: Razer audio, keyboard, mouse -- ONLY ASUS SOFTWARE INSTALLED
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: YES
6. Windows version & build: Windows 10 Home 20H2 & 19042.662
7. Previous version of firmware or software that worked as expected: NONE
8. Clear description of your issue: When ever i click on the RTX 3090 on Devices it gives me this error i cant even change my RGB settings on it.
9. Any screenshots of the issue 87164
10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.: https://drive.google.com/file/d/1ALHPN1d0lRl-v0z1D8KO_SiWApZ4Q_RK/view?usp=sharing

AndrasROG
12-11-2020, 11:12 AM
The 'LightingService' service has a huge windows handle leak, at the time I disabled the service it had leaked over 7 MILLION (7,000,000+) windows handle objects. The expected maximum of any given process for comparison is only a few thousand, however most driver services don't usually need more than 200. This leak in the long run can result in kernel resource starvation, which is an event that can occur due to coded number limitations, as opposed to running out of addressable memory.

Could this explain the blue screens that made me buy a completely new CPU/mobo/ram?

I have been resetting my PC for more than 1 year in almost weekly intervals...

Even now, I'm unsure if I will get a blue screen today or tomorrow since it has been a few days since I completely reinstalled windows.....

Keep in mind, I have been using stable (most of the time bone stock) settings in my bios.
The only "bloatware" that I feel is a necessity for my PC is Armoury Crate.
I've somehow convinced myself over the years that it's something to do with my hardware and not the (only) 3rd party customization program I have been installing after every reset...

Razer68
12-11-2020, 08:06 PM
**Update** The Strix Flare default profile bug has been resolved in the latest KB HAL v1.01.41 update. Pressing media keys will no longer cause the keyboard to switch to the default profile, which disables Aura Sync for the device.

I am not happy with the new firmware I can have only red RGB lighting.
If I change to something else, everything will be black no matter which one I choose.

Durakgromril
12-12-2020, 09:22 AM
1. PC / Laptop: Laptop, G732LWS
2. Aura Sync products: Just the laptop itself.
3. 3rd-party peripheral, audio, or lighting software: None
4. Wired / wireless connection: Wireless
5. Reinstalled Windows?: Yes
6. Windows version & build: Windows 10 Home Version 1909 18363.1256
7. Previous version of firmware or software that worked as expected: Previous version
8. Clear description of your issue: I have been trying to resolve an issue all day where my RGB on my G732LWS laptop no longer shows any of the RGB lighting. Neither the keyboard lights, chakra logo on back of the screen, nor the edge lighting are lit up. I do not particularly care about RGB but I do need a backlight for my keyboard. I have attempted software uninstallation and re-installation using all the recommended processes and tools, and I have reset my laptop to factory default to no avail. Currently, all of my asus, intel, nvidia, realtek, etc. software and drivers are up to date. I have previously tried various versions of the pieces of software and drivers and have not had any success, not even for a moment. Windows even viewer logs issues similar to those mentioned in this thread. Everything else about the software appears to be working as expected and no error messages are given, apart from that the lights do not work. I have confirmed this is not a hardware issue.
9. Any screenshots of the issue: Not applicable
10. Use our new log collection function: Settings=>About=>App diagnostics

Chris_P_Chicken
12-13-2020, 09:42 PM
1. PC / Laptop
= G531GW

2. Aura Sync products
=
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.4.0

3. 3rd-party peripheral, audio, or lighting software
=
None related to problem

4. Wired / wireless connection
=
Both work, now on wired

5. Reinstalled Windows?
=
No

6. Windows version & build
=
20H2

7. Previous version of firmware or software that worked as expected
=
Before 20H2 and before Armoury Crate 3.4.0?

8. Clear description of your issue
=
My fan is running TOO much and TOO fast during (balanced) Windows mode.
Before the windows update or Armoury Crate update, in the Windows mode, the fan would only start at around ~55C slowly.
During idle, the fan would just stop as the temperature hovered around 48~ 52C. The fan would only start when I started gaming or running heavy programs. This was the way I liked it, fan only running when it needed to.

Now, whenever I am in Windows mode, fan WOULD not stop. Even the temperature reading is ~ 45C, the fan is still running at 3000 RPM.
I just want my fan to return to normal ways. It is now just freaking out all the time which is very annoying.
Why did the temperature settings change?

I tried installing newest BIOS 307 Version and even downgraded to BIOS 306 version to see if that fixed the issue. It did not.

9. Any screenshots of the issue
87189

10. Use our new log collection function: Settings=>About=>App diagnostics

AndrasROG
12-14-2020, 12:46 AM
Could this explain the blue screens that made me buy a completely new CPU/mobo/ram?

I have been resetting my PC for more than 1 year in almost weekly intervals...

Even now, I'm unsure if I will get a blue screen today or tomorrow since it has been a few days since I completely reinstalled windows.....

Keep in mind, I have been using stable (most of the time bone stock) settings in my bios.
The only "bloatware" that I feel is a necessity for my PC is Armoury Crate.
I've somehow convinced myself over the years that it's something to do with my hardware and not the (only) 3rd party customization program I have been installing after every reset...

Upon checking -- his claims check out.
**My system hasn't been restarted for 4 days.

The lightning service handles were OVER 9 MILLION -- interesting...

I hope this answers my blue screen troubles for my past PC setups...


I already have an issue reported in this thread. DM me if I need to forward logs for this one...



I'd suggest prioritizing this issue ahead of all planned upcoming Armoury Crate additions -- We'd be thankful....

Spoonyrogdrumps
12-15-2020, 02:17 PM
There were some updates to device kit today for me and now the aura on my rog spatha doesn't work. Can't you guys get this thing to work right

zocker
12-15-2020, 02:55 PM
The "Printscreen" Key does not work for remapping a mouse button.
On the old ROG Armoury Crate it works fine.

geneo
12-15-2020, 07:00 PM
Latest update installs Microsoft Edge beta. Why the hell does it do that? I am on 20H2 with the Edge already installed.

I verified this by restoring a backup and updating Arrmoury Crate -it is definitely this install.

vincs
12-15-2020, 08:16 PM
1. Asus TUF765GE
2. Notebook
3. None
4. Wired
5. Yes
6. Windows 10 pro 20h2 19042.685
7. Always
8. In the bios, I can see the speedfan RPM for my cpu and gpu, but not in the Armoury Crate ( 0 RPM ) I have this problem since I buy the notebook last year
9.
10. Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.2.19.0
ASUS Keyboard HAL 1.0.33
ASUS MB Peripheral Products 1.0.29
ASUS Mouse HAL 1.0.29
AacAudioHal 1.2.1
AacDispaly 1.1.21


Thank you for your support

uurdoan
12-15-2020, 08:57 PM
1. Laptop G531GU
2. -
3. -
4. wireless connection
5. Reinstalled Windows? Yes
6. w10 pro x64 20H2 19042.685
7. no remember.
8.?
9. just ROG BOOST not working in TURBO mod OR MANUEL
10. sure
Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS AIOFan HAL 1.1.2
ASUS AURA Motherboard HAL 1.0.61
ASUS Aac_NBDT HAL 2.4.4.0
AacVGA 0.0.2.6

burakdede
12-16-2020, 08:19 AM
Latest update installs Microsoft Edge beta. Why the hell does it do that? I am on 20H2 with the Edge already installed.

I verified this by restoring a backup and updating Arrmoury Crate -it is definitely this install.

Same here. Latest update from Armoury Crate installs Edge Beta and you can't even uninstall it.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5

FlufflePuff1337
12-16-2020, 09:16 AM
Another update and another broken missing aura sync devices until restarting both armoury service and lightning service, followed by my safed preferences being discarded thanks asus for ruining another day.

dcbryantmjkda
12-16-2020, 10:41 AM
Same here. Latest update from Armoury Crate installs Edge Beta and you can't even uninstall it.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5

I also replicated this. Very odd!

AC info,

AC UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate Service 3.2.5

Spoonyrogdrumps
12-17-2020, 01:10 AM
i uninstalled the armoury crate service and everything that came with it using the uninstaller provided and I used revo uninstaller and also driver uninstaller for a clean wipe and now there is another issue on top of the rog spatha not being able to sync with aura but now my ram memory doesn't sync with aura and the armoury crate install doesn't install the rgb memory drivers. fix this asap

rich_t
12-17-2020, 03:30 AM
Latest update installs Microsoft Edge beta. Why the hell does it do that? I am on 20H2 with the Edge already installed.

I verified this by restoring a backup and updating Arrmoury Crate -it is definitely this install.

Same - updated armoury crate asus framework svc and core sdk on 2 of my laptops running windows 10 20h2 and edge beta gets installed. Very strange. Also there is no native way to uninstall.

I searched the registry for msedge-beta and found the uninstall syntax

open elevated cmd prompt
cd C:\Program Files (x86)\Microsoft\Edge Beta\Application\88.0.705.22\Installer

run --> .\setup.exe --uninstall --msedge-beta --msi --system-level --verbose-logging

it will then prompt for uninstall and whether you want to clear browsing history

click and it will be uninstalled

once finished delete Edge Beta folder and you are done

*** wonder why it got installed in first place...

uurdoan
12-17-2020, 02:51 PM
Same here. Latest update from Armoury Crate installs Edge Beta and you can't even uninstall it.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
U can uninstall with Revo Uninstaller

Razer68
12-17-2020, 04:44 PM
With the latest firmware for Asus ROG Strix Flare
I can not start my computer it just flashes in the background on the keyboard.
I have to turn off the computer with the power switch and restart the computer then it works and I have to do this every time I start the computer.
Is there any fix for this?

kahatanna7
12-17-2020, 09:41 PM
There is a typo in Armory Crate Uninstall Tool87226

mysquen
12-18-2020, 03:55 AM
1. Asus ROG Zephyrus S GXR701.
2. System, ROG Spatha, ROG Delta
3. None
4. Wireless.
5. Windows reinstalled.
6. Windows 10 2004 Build 19041.610.
7. IDK. Most likely 3.18 with previous Delta firmware.
8. ROG Delta lights are dead. Armory Crate always reports them as turned off. They only blink for a split second with white when I connect Delta via USB Type-C.
9. 86815
10. https://drive.google.com/file/d/153Jd6BwSOc7B-1kLfkYebmjBYIjwPG3y/view

mine too my rog delta left rgb is dead and right fine bur weird looping animation rainbow light please any solution?

Spoonyrogdrumps
12-18-2020, 03:32 PM
I uninstalled armoury crate. there are too many issues. I went back to armoury II and the regular aura sync software because it at least works. I'll try crate in the future when it works.

borgwald
12-18-2020, 05:29 PM
1. ROG STRIX SCAR 17 G732LXS-HG059T
2. ROG STRIX SCAR 17 G732LXS-HG059T
3. Aura Creator
4. Wired / wireless connection --> Both
5. Reinstalled Windows? Yes
6. Windows version & build Windows 10 Famille 1909
7. Previous version of firmware or software that worked as expected ArmoryCrate 2.7 Working Great
8. Clear description of your issue
I cannot save the light map of the keys on my keyboard in profiles (error message). It is also impossible for me to choose a profile already created with Aura Creator in Armory Crate

9. Any screenshots of the issue
87149
87150

10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

Log ----> https://fromsmash.com/Logamoi


I have nearly the same Problem. Aura Creator only works, if i stop the Armoury Crate Service. As soon as this Service is stopped i can save Profiles in Aura Creator. When i start the Armoury Crate Service, no Profiles from Aura Creator are shown in the Drop-Down and if i want to save a Profile in Aura Creator i get the mentioned Error with Service Error and to restart the System. I double checked that everything from Aura and Armoury Software is Up-to-Date.

So the only workaround to get Aura Creator to work is to deactivate the Armoury Crate Service. Which, who wonders, makes Armoury Crate disfunctional. I think thats not intended. :)

BMike79
12-19-2020, 02:25 PM
Same here. Latest update from Armoury Crate installs Edge Beta and you can't even uninstall it.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5

The easiest way to uninstall Edge Beta (if you know it) is to go to "C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer"
Right click on "MicrosoftEdgeBetaEnterpriseX64.msi" and choose uninstall.

I would also recommend to delete "C:\Users\<username>\AppData\Local\Microsoft\Edge Beta"

Regards, Mike

bad_at_names
12-20-2020, 02:50 AM
1/15/21 Update: On my 30th or so time through the Uninstall Armoury Crate > Reboot > Reinstall Armoury Crate cycle, on rebooting I got a BIOS message "BIOS is updating LED firmware" and then it worked after that. Wish I knew what finally triggered that, but my problem is resolved now.

1. PC / Laptop: PC
2. Aura Sync products: Motherboard: Asus Prime X570-Pro (BIOS v3001). RAM: G.SKILL Trident Z Neo 32GB (2 x 16GB)
3. 3rd-party peripheral, audio, or lighting software: N/A
4. Wired / wireless connection: Wired
5. Reinstalled Windows?: Yes
6. Windows version & build: 20H2 19042.685
7. Previous version of firmware or software that worked as expected: New build, has never worked
8. Clear description of your issue: Cannot control RGB on motherboard or addressable header (have 3 AIO fans and AIO pump plugged into header) because these devices do not appear in AURA Sync>Sync devices section of Armoury Crate. Memory is the only device that shows up here. RGB components are lighting up with default pattern, but cannot be controlled. Have tested this on a fresh install of Windows with only Armoury Crate installed and still have issue.
9. Any screenshots of the issue: Screenshot attached
10. Use our new log collection function: Settings=>About=>App diagnostics: Sending link to log via DM.

From the Service version section:
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AURA Extension Card HAL 1.0.24
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0g

Al3xG
12-20-2020, 09:14 AM
Strix 3080 does not save its color mode and does not restore it after Windows 10 is started. If power supply was switched off it does not save profile too and always resets to rainbow mode. If you want to change the color and open AC its always restes to static RED. Please fix it.

illutian
12-20-2020, 03:28 PM
v3.2.4.0
Mobo: ROG RAMPAGE V EDITION 10

Routinely Armoury's HAL will just up and die. Leaving the lighting stuck (even if it's something like Stary Night; the "twinkling" stops). From then on, until a reboot, Armoury no longer sees the motherboard.

Didn't have this issue prior to updating.

nagus
12-20-2020, 04:02 PM
This Armoury Crap still dosent work. Doesent beleve it would at any time! ASUS has expensive Hardware and is not able to make a software for that. This is so disappointing ! ASUS is so disappointing ! :mad:

Upadate not working.

Try now about 13 months and many BIOS/Armory versions to be able to control my light.

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.15
ASUS AURA Motherboard HAL 1.0.69.0
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0


Miniatura de Adjuntos Miniatura de Adjuntos
Click image for larger version. Name: Screenshot 2020-10-05 211726.jpg Views: 0 Size: 82.7 KB ID: 86581

Click image for larger version. Name: Anmerkung 2020-07-10 180111 (2).jpg Views: 0 Size: 66.1 KB ID: 86582

Deluxe1
12-23-2020, 01:11 PM
Crosshair VIII Hero / 5900x

After installing the Crate I constantly get the FF code on my motherboard, if I uninstall it the error goes away.

fire_wa_6000
12-23-2020, 05:40 PM
1. PC : Asus Strix Z390-E Gaming // I9 9900K

2. Aura Sync products :
MB : Asus Strix Z390-E Gaming
RAM : G.Skill F4.3600c16Q-64GTZR
GC : Asus Strix 2070 RTX
BOX : Cooler Master Cosmos C700M
MOUSE : Asus ROG SPATHA

3. 3rd-party peripheral, audio, or lighting software :
SOFTWARE : Corsair ICUE 3.36.125
KEYBOARD : Corsair K95 RGB Platinum
SSD PCie : Aorus ALC NVme 500
SOFT Audio : ASTRO Command Center 1.0.216

4. Wired / wireless connection ---> Wired

5. Reinstalled Windows ? ---> NO

6. Windows version & build ---> Windows 10 Professionnal 20H2 19042.685

7. Previous version of firmware or software that worked as expected :
I've installed different version of Armory Crate and it never worked properly on my PC. I have never been able to see all the components compatible with Aura Sync.

8. Clear description of your issue :
After 3 months of uninstalling and installing Armory Crate, changing BIOS version, ... I'm coming to find help on this forum. Despite all my research and test, I still can't see my motherboard (Asus Strix Z390-E Gaming).
I tried to install Aura Sync version 1.07.79_V2.2. but it doesn't work either.
Worse yet, with the latest version of Armory Crate 3.2.4.0, I can't even see my RAM (G.Skill F4.3600c16Q) anymore.

9. Any screenshots of the issue
87303

10. Use our new log collection function: Settings=>About=>App diagnostics : Log Sent !

Thank you for your help !
PS : sorry for my English

argotmythodical
12-23-2020, 07:47 PM
Include the following info:
1. ASUS Mothership GZ700GX
2. ROG PUGIO II, Internal Keyboard
3. 3rd-party peripheral, audio, or lighting software [N/A]
4. Wired / wireless connection [Wired]
5. Reinstalled Windows? [No]
6. Windows version & build

Edition Windows 10 Pro
Version 20H2
Installed on 7/22/2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0


7. Previous version of firmware or software that worked as expected [Before 20H2 Windows 10 and Intel Updates]

8. Clear description of your issue
ASUS Mothership GZ700 CPU OC No Longer Working in Armoury Crate.
Before that the disable mcupdate_GenuineIntel.dll method worked to restore OC for the CPU.
Now that method no longer works. I didn't pay $6,500 USD for a gaming laptop that can't OC.


METHOD
https://www.reddit.com/r/overclocking/comments/enm8yj/how_to_actually_disable_intel_and_amd_microcode/
https://www.reddit.com/r/overclocking/comments/9g8lqi/windows_10_interfering_with_overclock/

Proposed solution
Update the BIOS to give overclocking control like the AI suite in other motherboards.

Update ASUS software to override and bypass this limitation like ThrottleStop 9.2
https://www.techpowerup.com/download/techpowerup-throttlestop/


9. Any screenshots of the issue
87304

10. Use our new log collection function: Settings=>About=>App diagnostics
Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

I will PM you the logfile MasterC@ROG



Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.0.39
ASUS MB Peripheral Products 1.0.31
ASUS Mouse HAL 1.1.0.27
AacAudioHal 1.2.8
AacDispaly 1.1.23

zocker
12-24-2020, 05:51 PM
Please make the PrtSc key assignable for Mouse!!

Skulleader
12-28-2020, 05:12 AM
Hello guys,

Almost one year that I use Armoury Crate and after many installation and uninstallation this software don't work again, it's really shame because all my ASUS devices are expensive and have this software so poor and with bug it's not normal.
It's always the same thing here, we are many users to have differents problems and bug but never we have a fix...

When I start my PC sometime Armoury Crate don't sart, I must shutoff my PC, restart my computer and this time Armoury Crate work but my RAM is not using by this soft.

We are almost in 2021 and I'm sure that Asus will never help his users.
For me the next time for my future computer I forget Asus for my mother board and graphic card, MSI is more serious....

For one community of gamers it's really sad from Asus.
Republic Of Gamer or ROG, maybe 3 great letters for publicity of gamers but it's just one image, behind this image there's nothing...
No fix, no assistance, it's really shame from Asus, Armoury Crate is a really poor soft and it's not worthy for devices so expensive like Asus.

cmd__
12-28-2020, 10:00 PM
I haven't been able to update the devicekits for my TUF Gaming X570 PLUS (Wi-Fi), Addressable Header, or ROG STRIX ARION for almost a year now. I am able to constantly see new versions published, but the update just doesn't work. Very briefly there will be a small (i) next to whichever one I try, with the error message

Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 6)

Screenshot:
https://i.imgur.com/qExPqQz.png


Here are some setup logs from when I was trying to upgrade a few months ago:
https://cdn.discordapp.com/attachments/583364944968286209/753789508310401076/unknown.png
Notice the error startin to cascade after the FrameworkService.msi tries to install.

I don't have a log for it (though I'm sure I could get it again if needed,) but it seemed digging through further logs, that the "AsusInstallVerifier.exe" invocation was failing. I verified that the hashes in hashes.hash match the actual hashed values of the executables (again, old screenshot from september: link (https://cdn.discordapp.com/attachments/583364944968286209/754017175739826338/unknown.png)), so I'm not sure where it's falling apart.

I've since tried the Armoury Crate Uninstall Tool V1.1.2.0, and reinstalling using the 3.0.9.0 installer (which updates to 3.2.4.0), but the exact same issues seem to occur.

Here's the service versions for what is currently installed:

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0


Thanks for any help!

ShadowDragon
12-28-2020, 10:15 PM
Attempting to update my ROG STRIX FLARE keyboard software causes strange windows shutdown problems where nearly every tray application cannot close and pops a "Memory <address> cannot write two <exact same address>". ASUS HAL, ROG SPATHA, AdressableHeader, and ROG Maximus XII HERO (WI-FI) update with no issues, only this one keyboard update breaks the system.

Cliff S
12-29-2020, 11:49 AM
Hi I'm Cliff S and I just joined to say I personally haven't had any problems with the last 3 updates.
I have found, that when hardware(in my case, my G.Skill Trident Z RGB sticks) don't show up after an update or Crate fresh install, all one needs to do is a proper power reset, by:

For laptops:

shutdown system
unplug laptop
take out battery
hold power button sown for a while



For desktops:

shut down system
turn off PSU's power button or disconnect from mains
hold power or reset button on case or motherboard, until all power is drained from motherboard and GPU



Then reconnect everything and boot into Windows, and your hardware should show up in Crate.

My guess, is that a file or a program driver(not hardware driver) that communicates with BIOS might get either corrupted, or just changed during the update or fresh install, and the system needs to be shut down all the way so BIOS or CMOS can re check your system.

Sugoi
12-30-2020, 12:27 AM
Finally with this v3.2.4.0 you fixed OLED issues, now I can See all OLED panel features, never seen it before after launched my new PC ;)
Best wishes!

Chris_P_Chicken
12-31-2020, 10:35 PM
Hi, what should we do with laptops that have battery attached to the laptop itself (it cannot be removed)


Hi I'm Cliff S and I just joined to say I personally haven't had any problems with the last 3 updates.
I have found, that when hardware(in my case, my G.Skill Trident Z RGB sticks) don't show up after an update or Crate fresh install, all one needs to do is a proper power reset, by:

For laptops:

shutdown system
unplug laptop
take out battery
hold power button sown for a while



For desktops:

shut down system
turn off PSU's power button or disconnect from mains
hold power or reset button on case or motherboard, until all power is drained from motherboard and GPU



Then reconnect everything and boot into Windows, and your hardware should show up in Crate.

My guess, is that a file or a program driver(not hardware driver) that communicates with BIOS might get either corrupted, or just changed during the update or fresh install, and the system needs to be shut down all the way so BIOS or CMOS can re check your system.

CyberMarine
01-01-2021, 03:23 AM
I just ran Armory Crate and noticed that an update was available, specifically "ROG DIsplay". I installed it and suddenly the RGB on my EK-Quantum Kinetic FLT 240 fell in line with the same RGB theme as the Z490-G motherboard and my other Corsair ICUE-controlled devices. Thanks Asus for fixing this issue!

Now if the Device panel in Armory Crate would actually show something instead of just endlessly spinning...

Cliff S
01-01-2021, 07:21 AM
Hi, what should we do with laptops that have battery attached to the laptop itself (it cannot be removed)

I guess let the battery drain, unless you can somehow reset the CMOS by removing the CMOS battery and pushing the power button, but laptop OEMs make that damn near impossible by hiding it under layers of other stuff:(

ZorLawar
01-01-2021, 06:13 PM
Hi!
Lighting Service 3.04.24 causes a handle leak (count of handles used by Lighting Service keeps raising from start and doesn't stop). I use Asus x570-f motherboard with rgb ram and an argb device. The leak occurs even if the service doesn't sync those devices. The only solution to prevent that leak is to use static effects (Static or Dark). It seems that a color change in dynamic effect causes a handle leak.
Also, I use Logitech lighting for my keyboard and mouse. But that doesn't seem to be connected to the issue.
I tried to reinstall Windows but it didn't help.
I didn't try other versions of Lighting Service or other tools for the motherboard 'cause I've just bought it.

AndrasROG
01-01-2021, 06:25 PM
Hi!
Lighting Service 3.04.24 causes a handle leak (count of handles used by Lighting Service keeps raising from start and doesn't stop). I use Asus x570-f motherboard with rgb ram and an argb device. The leak occurs even if the service doesn't sync those devices. The only solution to prevent that leak is to use static effects (Static or Dark). It seems that a color change in dynamic effect causes a handle leak.
Also, I use Logitech lighting for my keyboard and mouse. But that doesn't seem to be connected to the issue.
I tried to reinstall Windows but it didn't help.
I didn't try other versions of Lighting Service or other tools for the motherboard 'cause I've just bought it.

Same handle leaks here...

marko22
01-03-2021, 04:59 PM
Every day, every restart.
After launching, I have to enter the application on the Aura tab to make the effects work. This is really burdensome.

87437

nagus
01-04-2021, 05:31 PM
This Armoury Crap still dosent work. Doesent beleve it would at any time! ASUS has expensive Hardware but not able to make software for that. This is so disappointing ! ASUS is so disappointing ! :(

Uh yeah, after several uninstall/install cycles i'm back to "this device is not supported yet" (it is the x570 e-gaming) omg ASUS! But for that, the updates are succesfull and my RAM is decectet again but now it is labeld in chinese letters....:(

PLEASE ASUS FIX YOUR CRAB !!!

Try now about 14 months and many BIOS/Armory versions to be able to control my light

Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

87444

marko22
01-04-2021, 06:02 PM
Anyone here at all reads our grievances?

Edit: I withdraw my last complaint. Since I removed Corsair Icue, the problems with Armour Crate are over. It is needed to control the LEDs on the Corsair memory by Armor Crate. I just do not understand why this is not possible with the Corsair Icue plug-in only.

Blarg1480
01-04-2021, 07:41 PM
Include the following info:
1. ROG GX701GX-XB78 Zephyrus S
2. none
3. none
4. wireless connection
5. Reinstalled Windows? No
6. Win10 V1909, Build 18363. 1256
7. Unsure version before update
8. Multi-Zone HDR can no longer be disabled, i used to turn it off for some games as it causes flickering.
9. Attached
87445
10. Sent

AliAPCMR
01-06-2021, 02:19 AM
I have a issue with Armory Crate, when i set my RGB colour to the colour i want, for some reason it resets to rainbow after i shut down the pc and then turn it back on the next day. In reliability monitor i get the following error:

Problem Event Name: APPCRASH
Application Name: ArmourySwAgent.exe
Application Version: 1.0.0.13
Application Timestamp: 5fbdce02
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.662
Fault Module Timestamp: e6477cce
Exception Code: c0020001
Exception Offset: 0012a892
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057
Additional Information 1: a765
Additional Information 2: a765a954b8665e606e123f7720637368
Additional Information 3: 564e
Additional Information 4: 564ef3dc9b8714e166586cac437920a5

My specs............................

Windows version: 10.0.1.19042 Build 19042
Armory Crate Version: 3.2.4
Corsair icue version: 3.36.125


Cpu: i7 9700k
Ram: 3200mzht Corsair RGB pro
Mobo: Asus z390 e
SSD: 500GB SAMSUNG EVO OS Drive

AliAPCMR
01-06-2021, 02:28 AM
I have a issue with Armory Crate, when i set my RGB colour to the colour i want, for some reason it resets to rainbow after i shut down the pc and then turn it back on the next day. In reliability monitor i get the following error:

Problem Event Name: APPCRASH
Application Name: ArmourySwAgent.exe
Application Version: 1.0.0.13
Application Timestamp: 5fbdce02
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.662
Fault Module Timestamp: e6477cce
Exception Code: c0020001
Exception Offset: 0012a892
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057
Additional Information 1: a765
Additional Information 2: a765a954b8665e606e123f7720637368
Additional Information 3: 564e
Additional Information 4: 564ef3dc9b8714e166586cac437920a5

My specs............................

Windows version: 10.0.1.19042 Build 19042
Armory Crate Version: 3.2.4
Corsair icue version: 3.36.125


Cpu: i7 9700k
Ram: 3200mzht Corsair RGB pro
Mobo: Asus z390 e
SSD: 500GB SAMSUNG EVO OS Drive


(MY comment Keeps vanishing)

skellattarr
01-06-2021, 04:10 AM
I tried to use the music light affect in the armory crate and it doesn't work the lights just turn off

Megascrypt
01-06-2021, 04:57 AM
That's the one thing Asus is absolutely horrible at, is coding their software. For one, like everyone here I can't make it to work as it should...2, try to uninstall that bloatware and reinstall it, without their uninstaller tool and even then, this program spreads on your system like a cancer, unless you highly knowledgeable and get into registry and that takes forever, this things stays in your system messing up a quite a few things.

Bottom line, never works as it should, sorry Asus, but Armoury Create is absolute Garbage:mad:

xhitm3n
01-06-2021, 06:02 PM
Mine works great on Strix X570 F + Gskill Trident Z + ROG Ryou 240, my problem is that it resets after restart, and if i boot to linux it just freezes... like it doesnt set a default state...

marko22
01-06-2021, 06:11 PM
I have a issue with Armory Crate, when i set my RGB colour to the colour i want, for some reason it resets to rainbow after i shut down the pc and then turn it back on the next day. In reliability monitor i get the following error:

Problem Event Name: APPCRASH
Application Name: ArmourySwAgent.exe
Application Version: 1.0.0.13
Application Timestamp: 5fbdce02
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.662
Fault Module Timestamp: e6477cce
Exception Code: c0020001
Exception Offset: 0012a892
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057
Additional Information 1: a765
Additional Information 2: a765a954b8665e606e123f7720637368
Additional Information 3: 564e
Additional Information 4: 564ef3dc9b8714e166586cac437920a5

My specs............................

Windows version: 10.0.1.19042 Build 19042
Armory Crate Version: 3.2.4
Corsair icue version: 3.36.125


Cpu: i7 9700k
Ram: 3200mzht Corsair RGB pro
Mobo: Asus z390 e
SSD: 500GB SAMSUNG EVO OS Drive


(MY comment Keeps vanishing)

Remove the Icue please. I know you will not have the led control on your memory. But this is the only solution to the problems with Armour Crate.

n0pain0gain
01-06-2021, 09:30 PM
1. PC / Laptop: PC
2. Aura Sync products: ROG STRIX Z490-E GAMING, ROG RYUO 240, ROG DELTA, ROG STRIX SCOPE TKL, G-SKILL TRIDENT Z RGB and finally my case that support aura sync also - Phanteks P500A DRGB
3. 3rd-party peripheral, audio, or lighting software: EVGA Precision X1 for my video card. I had desire, when STRIX video cards (3000 series) get available to change my current EVGA with the STRIX version in order to have full eco system of Strix(Aura Sync) products, BUT with your awful software i'm oscillate.
4. Wired / wireless connection: wireless
5. Reinstalled Windows?: I did freshly install on windows 10 at december when i bought the PC components.
6. Windows version & build: Edition - Windows 10 Home, Version - 20H2, OS build - 19042.685
7. Previous version of firmware or software that worked as expected: none since i'm with latest version since ever i have installed it for first time.
8. Clear description of your issue: While I was playing CS:GO I have noticed that my aura effect is set to 'rainbow', but it should be a 'color cycle', since I have profile configured for that game to use that effect and everything was working till today. Then I decided of course to minimize the game and check what's happening into the software Armoury Crate. There was a huge mess, in AURA Sync page, under Sync devices tab there wasn't any device, which was really weird for me and I restarted the PC. After the PC got restarted, the aura effect was reverted to the right one (Breathing) and everything was working except the keyboard lighting. So I have go again to the Armory Crate > AURA Sync > Sync devices and my devices was back there, with one exception. The kyboard had an circle with line through it symbol instead of checkbox in the upper right corner, so I was unable to sync the keyboard with the other devices. Whenever i click the arrow in bottom right corner, the error message pop up saying: "We are sorry. There's an error with the device page. The application is going to reload the device page now. (1003)". The only option I have is a button OK, so clicking it, a loading screen appears for a while and the same error pops up again. The only possible way to exit from this infinity loop is to close the program and open it again.
9. Any screenshots of the issue: https://prnt.sc/whswok https://prnt.sc/whsvyu
10. Use our new log collection function: Settings=>About=>App diagnostics


Item Version
---- -------
Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate lite service 3.2.4
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.44
AacAudioHal 1.3.20.0
AacVGA 0.0.3.0
KingstonDram 1.0.28
AURA DRAM Component 1.0.54
ENE RGB HAL 1.1.28.0
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1 // I'M REALLY CURIOUS WHY I HAVE THIS SINCE MY RAM IS G.SKILL?
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0


I really like your hardware, ROG is symbol for quality and beauty, but your software is awful in terms of bugs and not propely working. Actually there are other bugs that I have noticed but they are mostly minor, but when you buy an expensive hardware with such a fame, you should expect the software coming with it to be a excellent as the hardware.
As already said I was planning in coming few months to change my EVGA video card, which is execllent card aswell with the STRIX version and also I was thinking about changing my mouse with one of yours, but noww... a little bit frustrated

Crystalyne
01-07-2021, 12:07 AM
1. PC / Laptop: PC
2. Aura Sync products: ROG STRIX Z490-E GAMING, ROG RYUO 240, ROG DELTA, ROG STRIX SCOPE TKL, G-SKILL TRIDENT Z RGB and finally my case that support aura sync also - Phanteks P500A DRGB
3. 3rd-party peripheral, audio, or lighting software: EVGA Precision X1 for my video card. I had desire, when STRIX video cards (3000 series) get available to change my current EVGA with the STRIX version in order to have full eco system of Strix(Aura Sync) products, BUT with your awful software i'm oscillate.
4. Wired / wireless connection: wireless
5. Reinstalled Windows?: I did freshly install on windows 10 at december when i bought the PC components.
6. Windows version & build: Edition - Windows 10 Home, Version - 20H2, OS build - 19042.685
7. Previous version of firmware or software that worked as expected: none since i'm with latest version since ever i have installed it for first time.
8. Clear description of your issue: While I was playing CS:GO I have noticed that my aura effect is set to 'rainbow', but it should be a 'color cycle', since I have profile configured for that game to use that effect and everything was working till today. Then I decided of course to minimize the game and check what's happening into the software Armoury Crate. There was a huge mess, in AURA Sync page, under Sync devices tab there wasn't any device, which was really weird for me and I restarted the PC. After the PC got restarted, the aura effect was reverted to the right one (Breathing) and everything was working except the keyboard lighting. So I have go again to the Armory Crate > AURA Sync > Sync devices and my devices was back there, with one exception. The kyboard had an circle with line through it symbol instead of checkbox in the upper right corner, so I was unable to sync the keyboard with the other devices. Whenever i click the arrow in bottom right corner, the error message pop up saying: "We are sorry. There's an error with the device page. The application is going to reload the device page now. (1003)". The only option I have is a button OK, so clicking it, a loading screen appears for a while and the same error pops up again. The only possible way to exit from this infinity loop is to close the program and open it again.
9. Any screenshots of the issue: https://prnt.sc/whswok https://prnt.sc/whsvyu
10. Use our new log collection function: Settings=>About=>App diagnostics



I really like your hardware, ROG is symbol for quality and beauty, but your software is awful in terms of bugs and not propely working. Actually there are other bugs that I have noticed but they are mostly minor, but when you buy an expensive hardware with such a fame, you should expect the software coming with it to be a excellent as the hardware.
As already said I was planning in coming few months to change my EVGA video card, which is execllent card aswell with the STRIX version and also I was thinking about changing my mouse with one of yours, but noww... a little bit frustrated

I wouldn't hold out much hope.

I replaced my GPU recently, went and got one from ASRock because of this Armoury Crate BS - as the price premium is not worth it if the software doesn't work!

(ASUS take note!!)

n0pain0gain
01-07-2021, 02:14 PM
I wouldn't hold out much hope.

I replaced my GPU recently, went and got one from ASRock because of this Armoury Crate BS - as the price premium is not worth it if the software doesn't work!

(ASUS take note!!)

You are definetly right, i will gave em secondnd chance and if they doesn't fix their software I will probably never buy again ASUS products that rely on software even that I like them so much.

ASUS find a better developers because the current ones are obviously scrap.

skellattarr
01-07-2021, 02:39 PM
most people don't use there bloatware anyway

ShadowDragon
01-08-2021, 01:14 AM
Attempting to update my ROG STRIX FLARE keyboard software causes strange windows shutdown problems where nearly every tray application cannot close and pops a "Memory <address> cannot write two <exact same address>". ASUS HAL, ROG SPATHA, AdressableHeader, and ROG Maximus XII HERO (WI-FI) update with no issues, only this one keyboard update breaks the system.

The newest keyboard update fixes this problem.

PTmad
01-08-2021, 09:43 PM
Hi!
Lighting Service 3.04.24 causes a handle leak (count of handles used by Lighting Service keeps raising from start and doesn't stop). I use Asus x570-f motherboard with rgb ram and an argb device. The leak occurs even if the service doesn't sync those devices. The only solution to prevent that leak is to use static effects (Static or Dark). It seems that a color change in dynamic effect causes a handle leak.
Also, I use Logitech lighting for my keyboard and mouse. But that doesn't seem to be connected to the issue.
I tried to reinstall Windows but it didn't help.
I didn't try other versions of Lighting Service or other tools for the motherboard 'cause I've just bought it.

Same handle leak here, also cpu usage is 2.5 to 5% on all effects except static on a ryzen 5900x, which is enought to keep my cpu boosting all the time wasting energy...

recently my x570f device page stopped working, and my rtx 3080tuf never worked, just keeps says theres an error and restarting itself... came back to asus after 10 years, starting to feel like it was not the best decision :|

flyinion
01-09-2021, 07:13 AM
Well, it was good while it lasted. Installed the newest Device Kit/HAL/etc. from 1-7-21 for my X570H and now the devices section where you can select the motherboard/etc and tell the software how many LED's are on the strips just spins. That was after a reboot which was not prompted for but done anyway because before the reboot I tried to go in there and it said I needed an update after installing the mentioned updates just a minute before.

varnavas
01-09-2021, 12:14 PM
87507 after i update my sound driver this showing in my driver section in armoury crate can someone explane me this why happened ?

MikeSuma
01-10-2021, 09:11 AM
with some miracle it was working for a while and things would update just fine. now, with the current batch of updates it is broken again and nothing will update. the progress bar would always stop at 75% everytime i try to update anything. now i'm stuck with a rog chakram that has stock dpi settings and i can't get to the chakram configuration because it needs to update. how is it that this program is still a thing? i bet my dog could program better trash than this.

n0pain0gain
01-10-2021, 08:06 PM
WHY no response?! there are a lot of complaints but the support doesn't care at all? Why this thread even exist...

dcbryantmjkda
01-10-2021, 09:44 PM
I used both the new installer and uninstaller respectively this morning. While the process did feel MUCH smoother I'm still having an issue with the CPU fan not accurately, reliably displaying within AC. It still shows 0 RPM. The modes of "silent," "performance," and "turbo" do their respective jobs. I've included a screen shot of what I see on my end.

System info,

Tuf Gaming A15 FA506IV

Windows 10 version 20H2 -- all latest updates and all hardware have the latest drivers
32 GB of RAM
Ryzen 7 4800H
GEFORCE RTX 2060

AC version 3.2.4.0
ROG live version 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate Service 3.2.5

So at one point this issue "resolved" itself. However, on the last several days it's broken again. Would Love to know when we can expect another update.

subzerosv
01-11-2021, 01:32 PM
I Recently bought a b550-f Motherboard and would like to report something that seems to be an issue regarding the "sound source" for Armoury crate sound effect.

Music effect works while the audio source is either SAMSUNG High Definition Audio (HDMI from VGA to UHDTV) or SPDIF OUT SBZ, as soon as I choose "Speakers - Sound Blaster Z" the music effect stops working. NZXT CAM is capable of using any source and keeps working, so I think it is an issue of Armoury Crate since you can't choose audio source in the config (I've read some Aura Sync old FAQ and it seems it was available before).

1. PC
2. B-550F Gaming WIFI
3. Icue and NZXT CAM.
5. Reinstalled Windows? Yes, Clean install.
6. Windows version & build: 20H2 19042.685
8. Clear description of your issue: Armoury crate sound effect only works on certain audio sources

I Hope you guys can fix it in a future upgrade, thanks.

baczeks9696
01-12-2021, 09:14 AM
So at one point this issue "resolved" itself. However, on the last several days it's broken again. Would Love to know when we can expect another update.

Having the same issue as well. I've been reporting it countless times and it still breaks.

mateusz1807
01-12-2021, 09:16 PM
I haven't been able to update some of the components in armory crate for some time.
MB x570-e
87536

K3lemvor
01-13-2021, 07:52 PM
Remove the Icue please. I know you will not have the led control on your memory. But this is the only solution to the problems with Armour Crate.

@AliAPCMR

Shall I suggest for you guys to check something in the ICUE settings? It worked for me as I had animations freezing up in the Armoury crate. In ICUE settings I have unticked the setting that says "Enable Plugins". After that my Armoury Crate settings are ok and the animations are still running. It's a pain that you have to setup animations in 2 different programs but I can live with it. Worth giving a try.

K3lemvor
01-13-2021, 08:12 PM
I have a issue with Armory Crate, when i set my RGB colour to the colour i want, for some reason it resets to rainbow after i shut down the pc and then turn it back on the next day. In reliability monitor i get the following error:

Problem Event Name: APPCRASH
Application Name: ArmourySwAgent.exe
Application Version: 1.0.0.13
Application Timestamp: 5fbdce02
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.662
Fault Module Timestamp: e6477cce
Exception Code: c0020001
Exception Offset: 0012a892
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057
Additional Information 1: a765
Additional Information 2: a765a954b8665e606e123f7720637368
Additional Information 3: 564e
Additional Information 4: 564ef3dc9b8714e166586cac437920a5

My specs............................

Windows version: 10.0.1.19042 Build 19042
Armory Crate Version: 3.2.4
Corsair icue version: 3.36.125


Cpu: i7 9700k
Ram: 3200mzht Corsair RGB pro
Mobo: Asus z390 e
SSD: 500GB SAMSUNG EVO OS Drive

Check previous reply from me sir. That may help you. I think what is happening is that ICUE is trying to take over and it doesn't work as intended. By turning the pluging option off in the ICUE itshould work as normal.

Dvnstad
01-14-2021, 06:03 AM
Could not get ram stick leds to be recognized by aura. Did an uninstall of most current version of Armory Crate and fresh install multiple times my Hero XII is not supported by the Crate software. After few hours of retrying gave up and installed standalone aura works but would like the Crate software to work

RAZERXX
01-14-2021, 01:29 PM
This is a little funny! For asus super high-end products, this program is so useless.

so many errors .this is incomprehensible.

decomush
01-14-2021, 08:40 PM
Hi there, I'm having some problems with aura creator and armoury crate.

I have an Rog Strix RTX 3070 and it basically resets its lightning at restart when I'm setting it up through armoury crate.
I can make it stay through aura creator but the rainbow effect in aura creator and armoury crate are different. It's like aura creator doesn't recognize the vga as addressable RGB.

I explain it better in this video: https://www.youtube.com/watch?v=9uyV9MbD1zA

The main thing that I'm looking for is to have the rainbow effect working on aura creator in the same way it works on armoury crate devices tab.
Already tried to uninstall and reinstall both softwares and still have the same problem.

armoury crate version: 3.2.4.0
rog strix RTX3070 aura creator version: 2021/01/08
aura creator version: 2.1.3
vga kit aura version: 20200923

Hiighliifezz
01-14-2021, 10:51 PM
informatie:
1. PC / Asus Rog Strix GL10CS

2. Aura Sync producten
/

3. Rand-, audio- of
verlichtingssoftware van derden
/

4. Bedrade /
draadloze verbinding
Wired

5. Windows opnieuw
geinstalleerd?
ja

6. Windows-versie en build
Editie Windows 10 Home
Versie 20H2
Build van besturingssysteem 19042.746

7. Vorige versie van firmware
of software die werkte zoals verwacht
/

8. Duidelijke beschrijving van uw nummer
cpu/gpu statestieken worden niet getoont
monitor not working

9.
87567
87565

10. Gebruik onze nieuwe logboekverzamelingsfunctie:
Instellingen=>Over=>App-diagnose Geef een logboek op, het is veel gemakkelijker om oplossingen te bieden als we zo nauwkeurig mogelijk kunnen repliceren.

dcbryantmjkda
01-16-2021, 12:27 AM
So at one point this issue "resolved" itself. However, on the last several days it's broken again. Would Love to know when we can expect another update.

Last night I happened to notice that CPU RPM speed is back and while I don't know why, I do know there's more information.

On the version check this shows up;

Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ENE_QSI_Loki_HAL 1.0.3.0

the ENE_QSI_Loki_HAL 1.0.3.0 was not there last time. Would love to know what happened, how and why?

marko22
01-16-2021, 09:22 AM
@AliAPCMR

Shall I suggest for you guys to check something in the ICUE settings? It worked for me as I had animations freezing up in the Armoury crate. In ICUE settings I have unticked the setting that says "Enable Plugins". After that my Armoury Crate settings are ok and the animations are still running. It's a pain that you have to setup animations in 2 different programs but I can live with it. Worth giving a try.

Thank you. It works :)

dcbryantmjkda
01-16-2021, 05:03 PM
Last night I happened to notice that CPU RPM speed is back and while I don't know why, I do know there's more information.

On the version check this shows up;

Armoury Crate UWP App 3.2.4.0
ROG Live Service 1.1.10.0
AURA Service (Lighting Service) 3.04.24
Armoury Crate service 3.2.5
ENE_QSI_Loki_HAL 1.0.3.0

the ENE_QSI_Loki_HAL 1.0.3.0 was not there last time. Would love to know what happened, how and why?

So this morning the program once again didnt' show the CPU RPM. However, over time it just appeared. So odd!

jezjohnson
01-16-2021, 09:30 PM
EVGA Precision can control the 2 led's individually, but Armoury sync will only change the RGB LED but not the logo unless its turned off completely. Would like to be able to change the brightness of the logo as its either off or 100%.

IzzIsHOr
01-17-2021, 06:40 PM
Is this even real life?

So I'm running an 5800X AMD with 2X16GB XPG 3200MHZ, XFX RX580 8GB and WD M2 512GB on a B550-E MB

Everything is updated, and on the latest version.

NOT from Armory Crate or AI SUITE (BTW we still have to run BOTH programs, if you want to control fans, because the ARMORY CRATE is only for RGB for us, nothing else so far), they're updated from the product page or manufacturer directly, running the 1602 BIOS, because I've read bad things about 1801 so far.

So all the events that you see are 93% from ASUS related products.

https://i.imgur.com/wn4u1DL.png https://i.imgur.com/aNbCeE1.png
YOU CANNOT EVEN UPLOAD AN IMAGE TO THE FORUMS, ARE YOU FREAKING KIDDING ME? AND THE I'M NOT A ROBOT BOX DOESN'T WORK, I HAD TO WRITE THIS MESSAGE TWICE, THIS IS DUMB AF

Reinstalled windows, tried multiple to none optimizations on different installs.

Still the same thing,
-handles leaks,
-crashes,
-not able to control lights properly,
-now ambient awareness is broken,
-sound mode for lights works only if I disable SONIC STUDIO 3 advanced effects,
ARGB just stays black in both cases for ambient and sound.

Please, either fix your overpriced ****, or just stick to the hardware and let others code, system is solid and fast, seems built like a tank, only problem is the janky second hand code you're trying to pull, just... stop, can't you see the frustrations you're causing for saving a couple of bucks by coding in house?....

K3lemvor
01-17-2021, 11:50 PM
Could not get ram stick leds to be recognized by aura. Did an uninstall of most current version of Armory Crate and fresh install multiple times my Hero XII is not supported by the Crate software. After few hours of retrying gave up and installed standalone aura works but would like the Crate software to work

I think you won’t manage to get the memory RGB to run from Armoury crate. You’ll need ICUE from Corsair for that.*
It’s a pain to have to adjust two programmes but unfortunately it is what it is. *

On a previous post I made I highlighted a problem with ICUE trying to take over the light effects and resets so make sure your ICUE has the “Enable Plugins” option from the settings turned off. **Hope that helps

K3lemvor
01-18-2021, 12:08 AM
Hi there, I'm having some problems with aura creator and armoury crate.

I have an Rog Strix RTX 3070 and it basically resets its lightning at restart when I'm setting it up through armoury crate.
I can make it stay through aura creator but the rainbow effect in aura creator and armoury crate are different. It's like aura creator doesn't recognize the vga as addressable RGB.

I explain it better in this video: https://www.youtube.com/watch?v=9uyV9MbD1zA

The main thing that I'm looking for is to have the rainbow effect working on aura creator in the same way it works on armoury crate devices tab.
Already tried to uninstall and reinstall both softwares and still have the same problem.

armoury crate version: 3.2.4.0
rog strix RTX3070 aura creator version: 2021/01/08
aura creator version: 2.1.3
vga kit aura version: 20200923


Hi there. Since your problem is relating to when you login to windows I would like to ask if you’re running any other startup programs that may be conflicting with the lighting of your graphics card? Example : X1 or any other GPU programs?

K3lemvor
01-18-2021, 12:18 AM
I haven't been able to update some of the components in armory crate for some time.
MB x570-e
87536

Have you got an Antivirus program running or something that may not be allowing Armoury crate to get a connection? Worth checkingÂ*

souliar7
01-18-2021, 10:16 AM
Hi...any news for new armoury crate update???

BattaCLan
01-18-2021, 08:01 PM
Hi everyone!
First time I write on a forum like that. I always figured my things out by myself but this time I never got the bug with armoury crate.
When I launch a game, normaly my profils turn it to turbo mode and when I come back on the deskop, it gets back on the other one. But it has been a while that it is the opposite..
When i switch alt/tab to my deskop i get on turbo mode and when I go back to my game, it swiches to silence mode... Even if I've try to switch it many times it is still a problem. I restarted my CP and no changes; still having that problem.
Thank you, have a great day
Mathieu Landry

mysticode
01-19-2021, 01:30 AM
Can AC connect to EVGA's Precision software at all?

mysticode
01-20-2021, 05:13 PM
Bump!

MasterC@ROG
01-21-2021, 11:14 AM
Armoury Crate version 3.3.7.0 has rolled out. A new dedicated issue-reporting thread will be created soon. This thread is now closed.