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Vader666
11-18-2020, 06:35 PM
There is already a Thread about this issue but for the Asus RTX 3090 ROG STRIX. Blake asked me to create a new one for the 3080.
I own a RTX 3080 ROG STRIX and have exactly the same issues as described in the other Thread, many other do have the same issue also.
On ~60-70% of Fan RPM the card starts to make loud noises (s. my Video on Youtube at the End of this post). When I support the card, since it's saging a bit, the sound stops but than occurs on the other side at an other fan frenquency. Moreover I noticed that there was no cover on the RGB bar and there are scratches all over it. Replacement is not possible atm since the card is not available. The issue seems to be cause by the fan shroud which appears to be not tightend enough.


https://www.youtube.com/watch?v=NLuuj1CIMaA

drkCrix
11-18-2020, 07:16 PM
Also having this issue with my 3080 Strix, seems to be the middle fan at around 1650-1700rpm, higher or lower and the rattle isn't there. I have set a custom fan curve on the middle fan for now until Asus provides us with a fix for the issues

Have also used a card stand to help with the sag. Haven't noticed any change with the ticking of the middle fan

Thanks,

Chris

braxtonjames
11-18-2020, 08:27 PM
I can attest to this. My unit that I purchased from Amazon had scratches on the lightbar (as it did not have any plastic covering) and the middle fan experienced an awful rattling noise at certain RPMs.

I posted a video and description over on Reddit.
https://www.reddit.com/r/ASUS/comments/jsoyv2/strix_3080_oc_middle_fan_borked_asus_will_only/

I sent my unit in for RMA, ASUS received it this past Monday, still no updates yet. Hoping I see some traction soon...

DominZ
11-19-2020, 01:56 AM
I have the same issue with my 2-weeks-old 3080 Strix OC. Left fan (the closest one to rear IO bracket) rattles at two speeds: first one starts at 64% fan speed and gets worse with every percent up to 82 (which in my case is the usual fan speed during prolonged full load e.g. longer gaming session with OC mode applied) and second one happens at exacly 50% RPM. This one is especially annoying because the rest of my PC is dead silent at idle and the card ramps up to 50% RPM when it slightly exceeds Board Power Draw limit for 0db operation (despite having a lot of temperature headroom). Of course I applied the updated VBIOS with higher 0db board power limit right after installing the card, but driving a 4K 144 Hz monitor requires a bit more power even while sitting at the desktop with no apps launched.

I ran a synthetic load and recorded the entire sequence:
1. RPM ramps up and stabilizes at ~82% (0:00 - 1:34)
2. Shaking the case a little bit to see if the rattling changes, and it does (1:35-1:56)
3. Opening the case and letting the card cool down to the point rattling almost disappears (1:57-2:17)
4. FAN#1 speed set to exacly 50%, poking the faulty fan with my finger (2:18-3:04)

Link to the vid: Asus RTX 3080 Strix OC fan rattle - Google Drive (https://drive.google.com/file/d/10S4IgAwZ_Cpbrvowrur4LCseYEvU6G6w/view?usp=sharing)

I don't know what I should do to get it fixed at this point. The noise is very distracting, especially when playing competitive games. My previous 1080 Ti Strix OC was running flawlessly for over 3 years and I am really disappointed with its successor :(

PS. My 3080 came with protective plastic everywhere and no scratches at all. However, during a VERY CAREFUL process of removing this plastic, it came away with some paint leaving nasty spots with bare metal exposed in two areas:
86910
86911

Loranon
11-21-2020, 09:51 AM
My Strix 3080 oc suffers from the same issue.

For me, the rattling starts at around 64% fan speed. I carefully checked to not have missed any plastic coverings. As opposed to others here, mine came with full protective covering and no scratches bar one tiny mark on the middle fan sticker which is barely noticable. I checked the whole card carefully after I encountered the rattling for the first time and everything seems to be fine. No bent fins, fans are not loose and are, more or less, centered within their shrouds, no loose cables.

The only thing I noticed was that I could push down the shroud around the fans a little. Maybe half a mm until it either touches the finstack or the aluminum bracing beneath. Not sure if that is the issue though since it seems to be equal on all parts of the shroud. Also, the "sticker" on the middle fan seems to be not perfectly centered. However, I don't know if this thing has enough weight to throw the fan out of balance, I doubt it. Maybe others can check if theirs is uncentered as well?

For me, it seems the noise is temperature dependent as well, which explains the coming and going when keeping the fans at constant speeds which has been reported over on reddit.

For now, I largely worked around the issue by undervolting the card to 1905@831mV and using a custom fan curve so the card just never reaches 64% fan speed. It is usable for now.

Propping up the card did basically nothing for me. The only solution was to limit fan speed to below the threshold.

I love the card, its a monster, barely gets warm at all. Now we just need a solution for the fan noise issue. Please!

CryptoMax
11-21-2020, 04:57 PM
I have the same issue with my STRIX 3080 O10G GAMING. Like the poster above the rattling also starts at 64% fan speed, the middle fan is the noisy one. I have scuffs on the light bar, had no plastic protection on it (the rest of the card had some covering). The sticker in the middle of the fan seems to be properly placed. I bought a GPU support like some users had recommended, but it didn't help or resolve the issue. I'll try to use the undervolting settings from @Loranon and thinker with the fan curve, hopefully this will temporarily resolve the issue, while hopefully ASUS or anyone, finds a solution.

This whole situation is very unfortunate, I was so happy to finally get a card after weeks of trying, gladly payed a premium price for a beast like that, waited a long time for the card to be shipped, only to be faced with an issue like that. :\

Blake@ROG
11-24-2020, 08:45 AM
Dear all,
The 3080 issue has been reported.
I would need to collect below information.
If you have already send me PM, no need to do it again.

1. Full name
2. Product SN
3. Country/Region you stay

Please this is for only ROG series, 3070,3080,and 3090.
Thank you.

Loranon
11-24-2020, 12:57 PM
hello,
Sorry about my bad English, I'm French.
I have the same noise though but only when my case is hot.
If I change the power of the cold fans, there is no noise.
Is it the same for you?

Hey Olabaf,

it SEEMS that the noise is, at least somewhat, temperature dependent. However, we don't know exactly what the issue is.

If your issue is the same as described here is hard to tell without video evidence.

DominZ
11-24-2020, 01:49 PM
Can confirm that this issue is not only dependent on fan speeds, but also on air temperature inside the chassis.
I performed more tests where I basically turned on my PC in the morning and manually applied every single fan speed value between 50 and 100% to check if there's any rattling, but none could be heard at any given speed. Then I ran a stress test to heat up the card in a closed, but well ventilated case. Rattling appeared right after passing 64% fan speed and it kept getting worse with every percent above that value. Then I opened the side panel of my case (which means giving the card more access to cold air) and the rattling stopped in like 10-20 seconds even though fans still operated in these "noisy" speeds above 64%. There must be some correlation between intake air temperature and the cause of this noise. Maybe just some metal/plastic part of the shroud expanding from heat and rubbing against the fan blades or something similar?

Note to Asus: to reproduce this issue, the card MUST be working in a semi-closed environment (typical PC case) as it does not appear in a scenario where there is free access to cold air (for example in an open-air case or on a test bench).

For now I have decided to use my PC with one side panel removed to mitigate the noise, but this is far from ideal as it collects tons of dust due to no intake air filtration.

Olabaf
11-24-2020, 02:08 PM
Thank you for coming back,
I have exactly the same symptoms.
If the box is open, I do not notice any noise.
If it's closed but "cold" I have no noise.
If it's closed and hot, I have noise.

CryptoMax
11-24-2020, 10:13 PM
Can confirm that this issue is not only dependent on fan speeds, but also on air temperature inside the chassis.
I performed more tests where I basically turned on my PC in the morning and manually applied every single fan speed value between 50 and 100% to check if there's any rattling, but none could be heard at any given speed. Then I ran a stress test to heat up the card in a closed, but well ventilated case. Rattling appeared right after passing 64% fan speed and it kept getting worse with every percent above that value. Then I opened the side panel of my case (which means giving the card more access to cold air) and the rattling stopped in like 10-20 seconds even though fans still operated in these "noisy" speeds above 64%. There must be some correlation between intake air temperature and the cause of this noise. Maybe just some metal/plastic part of the shroud expanding from heat and rubbing against the fan blades or something similar?

Note to Asus: to reproduce this issue, the card MUST be working in a semi-closed environment (typical PC case) as it does not appear in a scenario where there is free access to cold air (for example in an open-air case or on a test bench).

For now I have decided to use my PC with one side panel removed to mitigate the noise, but this is far from ideal as it collects tons of dust due to no intake air filtration.
It's true, everytime I wanted to take a video of the rattling by taking off the side panel, the noise stopped. Like some kind of quantum experiment! :p

Thank you Blake@ROG for working with us on this issue, hopefully some good news along the way.

Olabaf
12-03-2020, 08:39 AM
i've change my chassis and now all is fine.
my new chassis is Corsair 680X

Dannyele
12-03-2020, 12:12 PM
Hello guys,

Experiencing the same issue, but with the 3rd fan (the one far from the IO Shield) at a certain speed (like 70%)...

CryptoMax
12-03-2020, 11:03 PM
i've change my chassis and now all is fine.
my new chassis is Corsair 680X
How did changing your case remove the noise from the card? Just because it's less hot?

Megascrypt
12-03-2020, 11:58 PM
How did changing your case remove the noise from the card? Just because it's less hot?

My guess is he forgot to mention that he placed his card vertically which I can assume releases tension on the whole shroud, therefore eliminating some of the vibration. Once again, Its not a fix, It would be more of a cover up:rolleyes:

Blake@ROG
12-04-2020, 03:06 AM
Dear all,
Thank you so much for your instant support and reply.
For European and North America users, I will stop collecting information from now on.
Those who already send PM, don't worry, all of them counts.
We are going to prepare the parts by larger batch for this two regions afterward.
And for users form other region, please kindly continue to send the information to me.
Also, for those who have concern with cross-country product (bought in different country), please also contact me through PM.
Thank you.

Loranon
12-04-2020, 11:38 AM
Thank you for your efforts Blake!

Do you already have any details on what exactly is going to happen or an ETA of some sorts?

Megascrypt
12-05-2020, 03:14 PM
Good question.

Obviously Asus already know what the plan is, so sharing more info with us would be nice., especially, I'm going to pull the trigger and get the second Strix 3090.

For me replacing any part of the card it’s no problem and I would prefer this way rather then sending it away.

For one, not only that I have a golden chip, but my card is in absolutely brand new, scratch free condition, especially with that gorges Strix cooler I care about aesthetics I am extremely careful how I handle my card(s).

CryptoMax
12-05-2020, 08:57 PM
Good question.

Obviously Asus already know what the plan is, so sharing more info with us would be nice., especially, I'm going to pull the trigger and get the second Strix 3090.

For me replacing any part of the card it's no problem and I would prefer this way rather then sending it away.

For one, not only that I have a golden chip, but my card is in absolutely brand new, scratch free condition, especially with that gorges Strix cooler I care about aesthetics I am extremely careful how I handle my card(s).
I also would prefer the option to fix it myself rather than send it back, I've been holding on to my 1080ti just in case, but a DIY option would be great for people with the skills and tools to fix it. Of course I would understand if ASUS wouldn't let us, there's probably some legalities and warranty issues involved, but hopefully it's something simple.

CryptoMax
12-07-2020, 05:37 AM
hello,
I simply changed the case, the card is always mounted in the same direction but the temperature is reduce.I know it’s not a real solution, but it reduces the noise considerably.I’m waiting to hear about the products purchased in Europe.
Nice case Olabaf! Just a tip, it's preferable to put your radiator at the top of the case since you have the space to mount it that way. Gamers Nexus made an in depth video about the subject. Here's the link to the video. (https://www.youtube.com/watch?v=BbGomv195sk)

Loranon
12-22-2020, 03:05 PM
Any news on the resolution front? I fully expect for nothing to happen over the holidays, but a quick update would be very much appreciated.

Megascrypt
12-22-2020, 04:41 PM
Any news on the resolution front? I fully expect for nothing to happen over the holidays, but a quick update would be very much appreciated.

Nothing will happen for a long while. It's been suggested to return cards where we got them from. Not even ETA on horizon as far the fix goes so I presume there might not be fix and this could be just to prolong things.

It's all over reedit, overclock.net and internet that 90% line up of Asus Strix and TUF have issues with fan/shroud vibration I think Asus might be hurting themselves this time around and even thou they might not care...Well.. It will reflect on their further support rep.

hi_am_muza
12-25-2020, 01:36 PM
I fixed my rattling at 62-66% speed issue completely. Always happened when I was running a certain compute workload and could recreate the issue repeatably.

Using sag supports, doing vertical case or mount, or applying pressure elsewhere partially fixed it but it arose again when the card was loaded differently.


Now it's gone everywhere.

I Cut three 2x2cm pieces of paper towel.

Then folded 3 times each to make small rectangles (https://i.imgur.com/MoDHhwd.png).

Using tweezers poking through the blades and without disassembling the card, I shoved them firmly under these (https://i.imgur.com/POizfn8.jpg) plastic pieces that hold the fans, once for each of the three fans until I saw the plastic part lift a little.

It is important that whatever you put in there is fairly tight to put tension/load on the fan mount like a spring, and to prevent the shim from possibly falling out over time.

That raised the fans away from the fin stack.

I tested by tapping the middle of the fan with my finger. Before it would make a clicking sound like something was loose. Now it makes a muffled solid "thunk".

Shimming the middle fan stopped nearly all of the high pitched rattle and changed the pitch to a barely audible duller one.

Shimming all three fans stopped all rattle in all load scenarios. Now I only hear regular fan and air noise.

tfw a piece of paper towel fixes a $850 USD flagship graphics card. (https://i.imgur.com/iDMTv4I.png) YMMV.

Cutaway (https://i.imgur.com/mkpQXkk.png)

CryptoMax
12-25-2020, 10:03 PM
I fixed my rattling at 62-66% speed issue completely. Always happened when I was running a certain compute workload and could recreate the issue repeatably.

Using sag supports, doing vertical case or mount, or applying pressure elsewhere partially fixed it but it arose again when the card was loaded differently.


Now it's gone everywhere.

I Cut three 2x2cm pieces of paper towel.

Then folded 3 times each to make small rectangles (https://i.imgur.com/MoDHhwd.png).

Using tweezers poking through the blades and without disassembling the card, I shoved them firmly under these (https://i.imgur.com/POizfn8.jpg) plastic pieces that hold the fans, once for each of the three fans until I saw the plastic part lift a little.

That raised the fans away from the fin stack.

I tested by tapping the middle of the fan with my finger. Before it would make a clicking sound like something was loose. Now it makes a muffled solid "thunk".

Shimming the middle fan stopped nearly all of the high pitched rattle and changed the pitch to a barely audible duller one.

Shimming all three fans stopped all rattle in all load scenarios. Now I only hear regular fan and air noise.

tfw a piece of paper towel fixes a $850 USD flagship graphics card. (https://i.imgur.com/iDMTv4I.png) YMMV.
After some light testing, I can confirm that your trick does indeed work! I went with a little more "elegant" solution and cut up little squares from a popsicle stick, carefully jammed them in the same spot you did for the three fans and now the rattling is gone! Now I only hear the loud coil whine :p which is so much better than that sound from before. Hopefully this does the trick for good.

Guys be careful if you try this, it's not easy to pry the little plastic bracket to have enough clearance to put a little shim under there, you might slip and damage the fan blades or you might lose your shim in the fins from the heatsink.

Loranon
12-26-2020, 12:26 PM
I fixed my rattling at 62-66% speed issue completely. Always happened when I was running a certain compute workload and could recreate the issue repeatably.

Using sag supports, doing vertical case or mount, or applying pressure elsewhere partially fixed it but it arose again when the card was loaded differently.


Now it's gone everywhere.

I Cut three 2x2cm pieces of paper towel.

Then folded 3 times each to make small rectangles (https://i.imgur.com/MoDHhwd.png).

Using tweezers poking through the blades and without disassembling the card, I shoved them firmly under these (https://i.imgur.com/POizfn8.jpg) plastic pieces that hold the fans, once for each of the three fans until I saw the plastic part lift a little.

That raised the fans away from the fin stack.

I tested by tapping the middle of the fan with my finger. Before it would make a clicking sound like something was loose. Now it makes a muffled solid "thunk".

Shimming the middle fan stopped nearly all of the high pitched rattle and changed the pitch to a barely audible duller one.

Shimming all three fans stopped all rattle in all load scenarios. Now I only hear regular fan and air noise.

tfw a piece of paper towel fixes a $850 USD flagship graphics card. (https://i.imgur.com/iDMTv4I.png) YMMV.

This seems to have worked for me as well. I used a few pieces of a coaster and slipped it under there. In my case, it went in really easy, as the space between the fins and the fanmount was rather large. I havent tested it extensively, but a quick stress test and manual fan ramp from 0 to 100 left me without any noise. Seems to work.

hi_am_muza
12-26-2020, 03:26 PM
After some light testing, I can confirm that your trick does indeed work! I went with a little more "elegant" solution and cut up little squares from a popsicle stick, carefully jammed them in the same spot you did for the three fans and now the rattling is gone! Now I only hear the loud coil whine :p which is so much better than that sound from before. Hopefully this does the trick for good.

Guys be careful if you try this, it's not easy to pry the little plastic bracket to have enough clearance to put a little shim under there, you might slip and damage the fan blades or you might lose your shim in the fins from the heatsink.

Whoa there, popsicle stick?! Look at Mr Fancypants over here with the cutting edge high tech materials. Glad it worked, friend.

Loranon
12-26-2020, 04:38 PM
After some light testing, I can confirm that your trick does indeed work! I went with a little more "elegant" solution and cut up little squares from a popsicle stick, carefully jammed them in the same spot you did for the three fans and now the rattling is gone! Now I only hear the loud coil whine :p which is so much better than that sound from before. Hopefully this does the trick for good.

Guys be careful if you try this, it's not easy to pry the little plastic bracket to have enough clearance to put a little shim under there, you might slip and damage the fan blades or you might lose your shim in the fins from the heatsink.

This seems to have worked for me as well. Also, strangely, it seems to have significantly improved cooling performance. Playing CP2077 with RT on, I now rarely exceed 60° with fans at 60%. This was significantly worse before, altough I can't really explain why it should have any effect whatsoever.

Rattling seems gone for good though.

CryptoMax
12-26-2020, 09:35 PM
Whoa there, popsicle stick?! Look at Mr Fancypants over here with the cutting edge high tech materials. Glad it worked, friend.
Yeah, my dad works for NASA so we have them laying around. Super useful! :p

I'm so happy that this problem was easy to solve, I played a bunch since yesterday and it's completely gone. I finally got rid of my 1080ti since I won't have to send this one back.

Happy holidays to you all!

Vader666
01-08-2021, 07:38 PM
Any news?

KMagic
01-11-2021, 01:41 PM
I moved my whole PC build to a new case this weekend. From a P400a to a Lian Li o11 dynamic XL. The oll dynamic XL has a neat gpu support system that is installed with offsets through the mobo mounting screws, so its completely hidden. Even with this new set up I have still not had any vibration issues on my card purchased on December 22. Ive tried to make it vibrate by moving the shrould around, pushing it, flixing it, etc with fans running. I get nothing. Sucks for you guys who have this issue. I would recommend using rubber though over paper towel. Still curious to see what the root cause of this, because im curious why so many have the issue but I dont.

rawbar
01-11-2021, 03:25 PM
I have a Lian Li O11 myself but not the XL. It does have the vibration issue. I bought a bracket to mount the card vertically which has significant support that runs the whole length of the card. Once that arrives, between that an a shim I figure either one should solve the issue. For my 3070 the problem is with the fan furthest from the back of the case. I'm running BetterHash when I'm not using the card for VR so I'm tired of listening to the all day and night rattling. It doesn't stop until I lower speeds to around 42%.

KMagic
01-11-2021, 07:57 PM
I have a Lian Li O11 myself but not the XL. It does have the vibration issue. I bought a bracket to mount the card vertically which has significant support that runs the whole length of the card. Once that arrives, between that an a shim I figure either one should solve the issue. For my 3070 the problem is with the fan furthest from the back of the case. I'm running BetterHash when I'm not using the card for VR so I'm tired of listening to the all day and night rattling. It doesn't stop until I lower speeds to around 42%.

Yea thats odd. Many reports of this same fan noise on the 3090, which I forgot to clarify is what I have - the strix 3090. Mine has no fan noise at all from 0 to 100%. I tested it thoroughly after it arrived because of all the reports I read of problems. I've not had a single issue with this card. It does have some fairly prominent coil whine, but I'm hearing reports of coil whine on nearly all 3090's. Hopefully it never develops. Im still baffled how so many cards pass QA with such issues.

Yopis
01-15-2021, 12:01 PM
Add another person to list. Bought mine in United States New Egg. Back on Oct 30th. Due to trying and successfully getting Dark Hero and other components. Was not able to build until Jan 1st. Have exact same issue. Rattling is loud when fan rpm goes up. What is the status with this? Do we need to Rma? Horrible to do this on a new card

DominZ
01-25-2021, 04:35 AM
Hi guys,
Thought I'd share my experience regarding 3080 repair process. I was so fed up with this rattling issue that at the end of November 2020 I visited my retailer and RMA'd the card there. I was lucky to get to a person with some knowledge regarding PC components so I could explain my issue very thoroughly. He even offered to attach a link to my video to the RMA protocol so repair techinician knew what he is dealing with. And that's where the good part of my experience ends...
I had to wait for almost one entire month to get it repaired (got it back on 23rd Dec) with absolutely no feedback whatsoever during that period. And when I investigated the card after the repair, it looked like some careless amateur worked on it (honestly, I'd do it way better myself if I had access to replacement parts). The cable going to the RGB strip was trapped between metal frame and silver ROG logo at the front (shown on the attached picture). Multiple fins were bent all around the card as well (posted one of those as an example). I just put the cable back behind the frame by pushing it with a plastic prying tool and fixed all bent fins with a small flat head screwdriver. The worst thing was my last discovery - one of four screws attaching the coldplate to the GPU die weren't tightened AT ALL! It was held by just few threads and there was no pressure put on that side of the GPU. I noticed that because one of four metal pieces was protruding above the backplate level. Two other screws were tightened properly and the last one was covered by WARRANTY VOID sticker (aren't these are illegal in some parts of the world?) so I couldn't check it. I tightened the screw using similar force as the other two were screwed in. The third picture was taken after fixing the screw which I had access to, but I still have a feeling that fourth screw covered by warranty sticker is not tightened properly as well (but not nearly as bad as the one I already fixed).
I can confirm that they replaced the entire cooling solution while keeping the original PCB and backplate. However, the quality of provided service was definitely not satisfying. After going through that rollercoaster ride, I just put that card straight to an auction site (along with the rest of my PC) to get rid of it ASAP and bought myself the most trouble-free computer I could think of - Apple's 5K iMac (RIP PCMR :D). And based on the feedback from current owner of my 3080, the card works fine. But who knows for how long...

87665
87666
87667

Megascrypt
01-25-2021, 06:03 AM
Hi guys,
Thought I'd share my experience regarding 3080 repair process. I was so fed up with this rattling issue that at the end of November 2020 I visited my retailer and RMA'd the card there. I was lucky to get to a person with some knowledge regarding PC components so I could explain my issue very thoroughly. He even offered to attach a link to my video to the RMA protocol so repair techinician knew what he is dealing with. And that's where the good part of my experience ends...
I had to wait for almost one entire month to get it repaired (got it back on 23rd Dec) with absolutely no feedback whatsoever during that period. And when I investigated the card after the repair, it looked like some careless amateur worked on it (honestly, I'd do it way better myself if I had access to replacement parts). The cable going to the RGB strip was trapped between metal frame and silver ROG logo at the front (shown on the attached picture). Multiple fins were bent all around the card as well (posted one of those as an example). I just put the cable back behind the frame by pushing it with a plastic prying tool and fixed all bent fins with a small flat head screwdriver. The worst thing was my last discovery - one of four screws attaching the coldplate to the GPU die weren't tightened AT ALL! It was held by just few threads and there was no pressure put on that side of the GPU. I noticed that because one of four metal pieces was protruding above the backplate level. Two other screws were tightened properly and the last one was covered by WARRANTY VOID sticker (aren't these are illegal in some parts of the world?) so I couldn't check it. I tightened the screw using similar force as the other two were screwed in. The third picture was taken after fixing the screw which I had access to, but I still have a feeling that fourth screw covered by warranty sticker is not tightened properly as well (but not nearly as bad as the one I already fixed).
I can confirm that they replaced the entire cooling solution while keeping the original PCB and backplate. However, the quality of provided service was definitely not satisfying. After going through that rollercoaster ride, I just put that card straight to an auction site (along with the rest of my PC) to get rid of it ASAP and bought myself the most trouble-free computer I could think of - Apple's 5K iMac (RIP PCMR :D). And based on the feedback from current owner of my 3080, the card works fine. But who knows for how long...

87665
87666
87667


Thanks for sharing your not so pleasant experience, sorry about that.

Even thou if it's true that they might have replaced the whole cooler and fixed the issue, to me, they created another big issue.

Maybe someone else wouldn't care, but If I was to receive card back in a condition you've received I would not take it back, no darn way, that is just disgusting how someone cannot care.

I would demand either new replacement or refund. I know it sounds very picky, but that is absolutely selfish and ignorant to do such thing to anyone.:mad:

Yopis
01-25-2021, 04:09 PM
Hi guys,
Thought I'd share my experience regarding 3080 repair process. I was so fed up with this rattling issue that at the end of November 2020 I visited my retailer and RMA'd the card there. I was lucky to get to a person with some knowledge regarding PC components so I could explain my issue very thoroughly. He even offered to attach a link to my video to the RMA protocol so repair techinician knew what he is dealing with. And that's where the good part of my experience ends...
I had to wait for almost one entire month to get it repaired (got it back on 23rd Dec) with absolutely no feedback whatsoever during that period. And when I investigated the card after the repair, it looked like some careless amateur worked on it (honestly, I'd do it way better myself if I had access to replacement parts). The cable going to the RGB strip was trapped between metal frame and silver ROG logo at the front (shown on the attached picture). Multiple fins were bent all around the card as well (posted one of those as an example). I just put the cable back behind the frame by pushing it with a plastic prying tool and fixed all bent fins with a small flat head screwdriver. The worst thing was my last discovery - one of four screws attaching the coldplate to the GPU die weren't tightened AT ALL! It was held by just few threads and there was no pressure put on that side of the GPU. I noticed that because one of four metal pieces was protruding above the backplate level. Two other screws were tightened properly and the last one was covered by WARRANTY VOID sticker (aren't these are illegal in some parts of the world?) so I couldn't check it. I tightened the screw using similar force as the other two were screwed in. The third picture was taken after fixing the screw which I had access to, but I still have a feeling that fourth screw covered by warranty sticker is not tightened properly as well (but not nearly as bad as the one I already fixed).
I can confirm that they replaced the entire cooling solution while keeping the original PCB and backplate. However, the quality of provided service was definitely not satisfying. After going through that rollercoaster ride, I just put that card straight to an auction site (along with the rest of my PC) to get rid of it ASAP and bought myself the most trouble-free computer I could think of - Apple's 5K iMac (RIP PCMR :D). And based on the feedback from current owner of my 3080, the card works fine. But who knows for how long...

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Wow unreal thanks for sharing.

Vader666
02-06-2021, 11:54 AM
I'm buying Asus/ROG Strix products for many years but this ends now. I will never ever again pay for that poor quality! First of all the Hardware is the most expensive and for now the one with the most quality issues! First example is this thread and the problems with this GPU. First the Support says they gonna send repair parts and now we should RMA it? This must be a joke, there's no replacement on the market available why are you recommending to do so. My Motherboards PCH fan (ROG STRIX x570-e GAMING) is loud as hell also and there's not even a possibility to control the RPM! All other vendors have that! Then, there is Armoury Crate. Holy Moly that's a big ass piece of crap! It's not even completely transleted to German or English and the possibilities there are a joke! One of the worst Software I've ever seen! Take a look at Corsairs iCue Software and feel ashamed. Yesterday I did the latest BIOS Update...hoping for performance improvement and PCH fan control. The Update killed my performance completely now. Never was so dissapointed before. I spend ~4000€ on my PC and it's full of issues due to poor quality and bad software. This is unacceptable

ld3289
02-07-2021, 08:11 PM
Having the same issue on my ROG 3080 OC but its at about 80% fan speed, very annoying and didnt start till about maybe a week after i installed it, has anyone hurd back about this on what we can do/ what can be done?

Fatti3455
02-19-2021, 11:27 AM
Having the same issue on my ROG 3080 OC but its at about 80% fan speed, very annoying and didnt start till about maybe a week after i installed it, has anyone hurd back about this on what we can do/ what can be done?

so, they haven't fixed this problem yet on the new cards?

derekmitchell
02-22-2021, 03:14 PM
Any news on this yet? Same issue here, very obvious vibration issue on the left-most fan (closest to the display out ports) at a wide range of fan speed percentage. The coil whine was something I could get over, but this fan issue gets pretty loud and distracting while playing.

Yopis
03-02-2021, 09:42 PM
We all deserved this type of support.

https://youtu.be/lSb_4RB2nbw

olearyd7
03-10-2021, 06:38 PM
Same problem with my 3080 strix, along with microstutter which is a whole other issue.

Contacted ASUS CS to explain my story before I found these threads and I was told that the noise in the video I sent was "mouse clicking or coil whine" and that I was imagining it basically!

Contacted them again after seeing this and they said I can RMA the card through the retailer Amazon.it because they do not deal directly (or at all in my opinion) with these issues. Contacted amazon, who told me that they are unable to do this and all they can do is refund because ASUS are a seperate company and that it makes no sense to send to Amazon, to then send to ASUS which I agree with....so who is having me on?

So as it stands both companies are telling me to sort it with the other. I have messaged Blake@ROG also and waiting on a reply since Sunday.

First time buying an ROG product and was excited to...it will certainly be my last. Completely left out in the cold with this and had opportunities to buy other cards but I wanted to go with top quality components. Back to Aorus next time

Eismc2a
03-17-2021, 12:43 PM
Don't send your card in for RMA, you will not get your card back from Asus.....I have followed the advice of Blake and did that about a month ago now. Today I got the information that Asus can't repair my card and I can either get a refund or wait at the end of the line for a new one.....really great this....I am not sure what Asus is doing here or if they are trying to make extra profit off the inflated prices but this is not customer friendly at all.

Here is a video of my issue: https://youtu.be/Kpg6-co4JK4 . I am sure Asus is capable of swapping a fan.....

@Blake, could you comment on this. I am not happy at all.

Update: My seller agreed to place me first in line luckily. They also told me that 99% of the cards with this very same issue are refunded by Asus and not repaired.

olearyd7
03-17-2021, 07:10 PM
Don't send your card in for RMA, you will not get your card back from Asus.....I have followed the advice of Blake and did that about a month ago now. Today I got the information that Asus can't repair my card and I can either get a refund or wait at the end of the line for a new one.....really great this....I am not sure what Asus is doing here or if they are trying to make extra profit off the inflated prices but this is not customer friendly at all.

Here is a video of my issue: https://youtu.be/Kpg6-co4JK4 . I am sure Asus is capable of swapping a fan.....

@Blake, could you comment on this. I am not happy at all.

Update: My seller agreed to place me first in line luckily. They also told me that 99% of the cards with this very same issue are refunded by Asus and not repaired.

Oh wow...thanks for sharing this. Blake replied to me and told me my SN was from Germany (bought from Amazon Italy) and sent me a link to the German ASUS RMA site. Haven't done it yet as I'm waiting to see if I can secure another AIB card first...this has certainly reassured me I'm doing the right thing. Shocking

rexbinary
06-28-2021, 04:49 AM
I fixed my rattling at 62-66% speed issue completely. Always happened when I was running a certain compute workload and could recreate the issue repeatably.

Using sag supports, doing vertical case or mount, or applying pressure elsewhere partially fixed it but it arose again when the card was loaded differently.


Now it's gone everywhere.

I Cut three 2x2cm pieces of paper towel.

Then folded 3 times each to make small rectangles (https://i.imgur.com/MoDHhwd.png).

Using tweezers poking through the blades and without disassembling the card, I shoved them firmly under these (https://i.imgur.com/POizfn8.jpg) plastic pieces that hold the fans, once for each of the three fans until I saw the plastic part lift a little.

It is important that whatever you put in there is fairly tight to put tension/load on the fan mount like a spring, and to prevent the shim from possibly falling out over time.

That raised the fans away from the fin stack.

I tested by tapping the middle of the fan with my finger. Before it would make a clicking sound like something was loose. Now it makes a muffled solid "thunk".

Shimming the middle fan stopped nearly all of the high pitched rattle and changed the pitch to a barely audible duller one.

Shimming all three fans stopped all rattle in all load scenarios. Now I only hear regular fan and air noise.

tfw a piece of paper towel fixes a $850 USD flagship graphics card. (https://i.imgur.com/iDMTv4I.png) YMMV.

Cutaway (https://i.imgur.com/mkpQXkk.png)


Thank you! This fixed my issue. Thank you very much for sharing. This is on my new Strix 3070 Ti, so no they haven't fix the issue on newer cards. :(