PDA

View Full Version : STRIX B550-I Gaming randomly dropping PCIe 4.0 NVMe disk on wakeup?



fatalhalt
11-18-2020, 07:20 PM
STRIX B550-I Gaming randomly dropping PCIe 4.0 NVMe disk on wakeup?

My ROG STRIX B550-I Gaming ITX motherboard randomly drops primary NVMe disk on wakeup from overnight sleep, resulting in blank screen and reboot (not to mention ruining my workflow), upon entering BIOS after such crash I can see that my primary PCIe 4.0 1TB NVMe disk is gone, I have to power cycle the PC to get it back to be able to boot back into Win10. Quick sleep/wakeup appears to be working, just not if I leave PC overnight.

My setup is:
- B550-I on 1202 (10/21/2020) BIOS
- Ryzen 7 5800X
- G.SKILL F4-3200C14-16GTRS
- Inland Performance 1TB PCIe NVMe 4.0 (https://www.microcenter.com/product/608455/inland-performance-1tb-ssd-3d-nand-m2-2280-pcie-nvme-40-x4-internal-solid-state-drive) (my C:\ disk, where Windows is installed)
- Inland Performance 2TB PCIe NVMe 3.0 (on the back of motherboard, my D:\ disk, no issues with this one, it is always present on wakeup)
- latest Windows 10 20H2 2009 19042.630, latest AMD drivers

fatalhalt
12-03-2020, 04:18 AM
Switching to Seagate FireCuda 520 NVMe ZP1000GM30002 which is on the QVL list solved my wake issue! My system survived 7 hour sleep and then again 20 hour sleep.

Daylight_Invader
12-08-2020, 11:29 AM
STRIX B550-I Gaming randomly dropping PCIe 4.0 NVMe disk on wakeup?

My ROG STRIX B550-I Gaming ITX motherboard randomly drops primary NVMe disk on wakeup from overnight sleep, resulting in blank screen and reboot (not to mention ruining my workflow), upon entering BIOS after such crash I can see that my primary PCIe 4.0 1TB NVMe disk is gone, I have to power cycle the PC to get it back to be able to boot back into Win10. Quick sleep/wakeup appears to be working, just not if I leave PC overnight.

My setup is:
- B550-I on 1202 (10/21/2020) BIOS
- Ryzen 7 5800X
- G.SKILL F4-3200C14-16GTRS
- Inland Performance 1TB PCIe NVMe 4.0 (https://www.microcenter.com/product/608455/inland-performance-1tb-ssd-3d-nand-m2-2280-pcie-nvme-40-x4-internal-solid-state-drive) (my C:\ disk, where Windows is installed)
- Inland Performance 2TB PCIe NVMe 3.0 (on the back of motherboard, my D:\ disk, no issues with this one, it is always present on wakeup)
- latest Windows 10 20H2 2009 19042.630, latest AMD drivers

I strongly suspect this is due to the numerous issues out there with 5000 series processors and the current BIOS versions out there. Personally I am experiencing both cache hierarchy errors plus disk errors. Interestingly the disk errors result in ID 7 bad blocks showing in the windows log, however a chkdsk and sfc scan yields no issues on my gen 4 NVME drive. SMART data also suggests there are no bad blocks.

Reading all the other forums out there, I suspect the current BIOS are not feeding the correct voltages to various components, especially RAM and PCIE channels supporting the NVME drives. The short story is that it is a bit of a mess out there right now with the current BIOS. Even some 3000 series customers are experiencing issues, although its predominately the 5000 series processors having a wobble from all of this.

fatalhalt
12-08-2020, 11:29 PM
I have no stability issues nor any PCIe Gen 4.0 or USB problems, I'm running the B-die 32GB G.SKILL F4-3200C14-16GTRS kit at 3733MHz 14-14-14-34-50 1T and decent subtimings at 1.44v 1:1 and IF at 1866MHz since day 2 after I overclocked the memory the day after Nov 5 I got the CPU by waiting in line at microcenter store.. No errors in Windows Event Log either, besides some DCOM warnings but it's related to WIn10 20H2. I actually started to enjoy the Strix B550-I after I sorted out the Realtek & SonicStudio III software issues and resolved my NVMe wakeup problem (along with the workaround for Intel I-225 NIC packet drop problem).

IF 1900 started giving me some stability issues, I know for sure these B-dies can keep up. I don't need more OC, I'm happy with stability and don't want to mess around anymore, ignorance is bliss. Apple will probably obliterate AMD Ryzen CPU soon the same way AMD wiped out Intel (but they deserved every bit of it)

Sylvaind
12-11-2020, 08:06 PM
Hi, looks like I'm having a similar issue.
I upgraded from a R7 2700x to a 5800x and I am now having the same wakeup issue as well.
It happens when I manually trigger hibernate mode, on wakeup, it reboots and goes to BIOS (no OS detected), I can't see my Corsair MP510 nvme disk in the nvme configuration tab.

Turning off PSU for a few secs and rebooting fixes it.
I have a B550-E Gaming and tried both 1202 and 1401 BIOS versions.

fatalhalt
12-12-2020, 12:42 AM
Can you try newest 1401 BIOS? Curious if that fixes anything.

Sylvaind
12-12-2020, 07:49 PM
Can you try newest 1401 BIOS? Curious if that fixes anything.

I did, I actually thought the bug came from 1401 so I reverted back to 1202 but issue kept occurring.
I am now again on 1401.

balalogic
01-13-2021, 06:36 PM
I can confirm that this is an ongoing problem even with the 1602 Beta BIOS. My system runs rock solid but fails to resume from sleep. I have a crucial P5 NVME m2 drive. Asus requested me to RMA the board, though I think this is actually a board firmware issue.

Daylight_Invader
01-15-2021, 12:50 PM
I can confirm that this is an ongoing problem even with the 1602 Beta BIOS. My system runs rock solid but fails to resume from sleep. I have a crucial P5 NVME m2 drive. Asus requested me to RMA the board, though I think this is actually a board firmware issue.

Agree this is a BIOS issue. I've also had strange sleep/wake issues across various BIOS versions. Some versions are a lot worse than others. I doubt it is hardware related.

Whilst I have the I-Gaming board, we share the same chipset etc. If you also look on the other motherboard manufactures websites, users there complain about the same issues we are having here. I think this all comes down to the AGESA version.

For me I have just tried the 1.2.0.0 version of the AGESA BIOS just out now and generally it seems stable, although everything seems to run hotter. Weirdly running some stress tools causes the system to run cooler. It's almost as if there is an idle related issue.

Daylight_Invader
01-15-2021, 02:48 PM
FWIW, I had the disk drop yesterday when a windows update was being deployed. Lots of bad block errors, but SMART reports none. After allowing all the updates to install, as well as the optional ones, and also putting on the 1.2.0.0 AGESA, I have not seen my NVME drive drop.

FWIW, I had a lot more issues about a month ago. In my case the SN850 I am running had a firmware update which solved a lot of these errors, but the sleep/wake issues still had the potential to cause problems. With that in mind, it might be worth checking whether there are any firmware updates for your NVME drive.

balalogic
01-15-2021, 03:17 PM
FWIW, I had the disk drop yesterday when a windows update was being deployed. Lots of bad block errors, but SMART reports none. After allowing all the updates to install, as well as the optional ones, and also putting on the 1.2.0.0 AGESA, I have not seen my NVME drive drop.

FWIW, I had a lot more issues about a month ago. In my case the SN850 I am running had a firmware update which solved a lot of these errors, but the sleep/wake issues still had the potential to cause problems. With that in mind, it might be worth checking whether there are any firmware updates for your NVME drive.

Thanks, I'll give the latest BIOS update a shot. Unfortunately, there aren't any firmware updates for my Crucial P5 NVME.

balalogic
01-16-2021, 02:30 PM
No luck with the new BIOS, unfortunately. I've even tried disabling Hard Disk Sleep and PCI Express Link State Power Management within the Sleep settings.

Fortunately I still have my old 3.5" Crucial SSD with me. I'll plug that in and install Windows to see if I gain some stability till the NVME issue is resolved (fingers crossed)

I know that I'm probably coming across as a fanboy but I never had such issues with my 7 year old i7-3770K system. It was plug and play for most part.

eylee
01-17-2021, 03:31 AM
Hope this can help others..... I had the same thing with a Gigabyte Aorus 4500 NVME 500 GB drive........ and kept on disappearing when the computer when to sleep

Basically, I bit the bullet and got a Seagate Firecuda 520 1TB (only the approved QVL List) and re-installed everything.

Now everything works.

Bios was 1602 Beta (but I don't think it was the Bios)

E

balalogic
01-17-2021, 05:28 PM
Hope this can help others..... I had the same thing with a Gigabyte Aorus 4500 NVME 500 GB drive........ and kept on disappearing when the computer when to sleep

Basically, I bit the bullet and got a Seagate Firecuda 520 1TB (only the approved QVL List) and re-installed everything.

Now everything works.

Bios was 1602 Beta (but I don't think it was the Bios)

E
That's helpful to know - but it means that I'd have to sell my Crucial P5 to buy a NVME that's on the QVL List. Kind of limits my options especially in the long run when larger drives become commonplace.

balalogic
02-05-2021, 01:25 PM
Hope this can help others..... I had the same thing with a Gigabyte Aorus 4500 NVME 500 GB drive........ and kept on disappearing when the computer when to sleep

Basically, I bit the bullet and got a Seagate Firecuda 520 1TB (only the approved QVL List) and re-installed everything.

Now everything works.

Bios was 1602 Beta (but I don't think it was the Bios)

E
That's what I ended up doing, ultimately. The problem has gone away though my wallet is a lot lighter! It definitely is a BIOS issue related to power down/up voltage levels and notifications for nvme drives.