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DryreL
01-20-2021, 11:25 PM
Hello,

As I mentioned in the title, Bluetooth is not working. I haven't been able to run it since I bought it. Btw, I was using Wireless since today, but I had to go somewhere else quickly and it looks like I forgot to bring the USB dongle with me. When it couldn't work with Bluetooth, I went and bought a cheap wireless mouse to use it temporary until I go back. While there is little space available in the cheap mouse to put a USB dongle, it is ridiculous that this is not the case in the $109 Asus ROG Gladius II Wireless Mouse.

However, title is clear. Bluetooth is not working. My phone (Xiaomi Mi 9T Pro) -idk is this mouse works on mobile- or most importantly my Windows 10 (version 20H2) PC didn't detect the mouse. When I put the mouse in Bluetooth mode and click it once, the mouse light starts to work for a few seconds. It should mean BT is "active" in my opinion, but neither PC nor mobile does not detect it.

My mouse version is up to date.
https://i.ibb.co/7r0XwSz/image.png

I need help, thanks in advance.

DryreL
01-21-2021, 06:44 PM
I have explained the solution below for friends who have the same problem.

I searched everywhere on Google, but no results came out. As a last resort, I thought of looking at the user manual. And boom, found it! The reason it doesn't show up on Bluetooth listed devices is because it's already connected to a device. But we cannot find out whether it is connected via the mouse or the software. :mad:

You can view the original documentation here. (https://fccid.io/EMJMP702/User-Manual/P702-UserMan-20180917-4007408)
In case the link is broken, I added the PDF version to Google Drive, anyone can download it. (https://drive.google.com/file/d/1gwg2nn0pUcp5OHzrlKbEq9-Zhlikmyrq/view)

https://i.ibb.co/Zcm110d/image.png

TL;DR
When you press Mouse1 (Left click), Mouse2 (Right click) and the middle DPI button tap & hold for 3 seconds, the mouse light will start to blink blue. This is an indication that the Bluetooth feature has been reset.

You must do this to disconnect from the connected device. After resetting the Bluetooth I was able to connect to both my PC and phone via Bluetooth.
Hope it helped you too :)

irwinnick
08-10-2021, 04:37 AM
I have explained the solution below for friends who have the same problem.

I searched everywhere on Google, but no results came out. As a last resort, I thought of looking at the user manual. And boom, found it! The reason it doesn't show up on Bluetooth listed devices is because it's already connected to a device. But we cannot find out whether it is connected via the mouse or the software. :mad:

You can view the original documentation here. (https://fccid.io/EMJMP702/User-Manual/P702-UserMan-20180917-4007408)
In case the link is broken, I added the PDF version to Google Drive, anyone can download it. (https://drive.google.com/file/d/1gwg2nn0pUcp5OHzrlKbEq9-Zhlikmyrq/view)

https://i.ibb.co/Zcm110d/image.png

TL;DR
When you press Mouse1 (Left click), Mouse2 (Right click) and the middle DPI button tap & hold for 3 seconds, the mouse light will start to blink blue. This is an indication that the Bluetooth feature has been reset. You check the same using click test (https://www.clickspeedtester.com/).

You must do this to disconnect from the connected device. After resetting the Bluetooth I was able to connect to both my PC and phone via Bluetooth.
Hope it helped you too :)

dude this worked for me! It was so silly of me to not notice it was already connected to other laptop. LOL that's why they say READ THE DOCUMENTATION first. HAHA. anyways thanks!

kathaalex
09-17-2021, 05:25 AM
I have explained the solution below for friends who have the same problem.

I searched everywhere on Google, but no results came out. As a last resort, I thought of looking at the user manual. And boom, found it! The reason it doesn't show up on Bluetooth listed devices is because it's already connected to a device. But we cannot find out whether it is connected via the mouse or the software. :mad:

You can view the original documentation here. (https://fccid.io/EMJMP702/User-Manual/P702-UserMan-20180917-4007408)
In case the link is broken, I added the PDF version to Google Drive, anyone can download it. (https://drive.google.com/file/d/1gwg2nn0pUcp5OHzrlKbEq9-Zhlikmyrq/view)

https://i.ibb.co/Zcm110d/image.png

TL;DR
When you press Mouse1 (Left click), Mouse2 (Right click) and the middle DPI button tap & hold for 3 seconds, the mouse light will start to blink blue. This is an indication that the Bluetooth feature has been reset.

You must do this to disconnect from the connected device. After resetting the Bluetooth I was able to connect to both my PC and phone via Bluetooth.
Hope it helped you too :)

I did the same pressed the mouse1 left click and mouse 2 right one, but my mouse light is not blinking. Even tried the online click test (https://clickingspeedtester.com/). Can you please help and guide me too?