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imacken
02-17-2021, 09:51 AM
First post guys!

So, for the last few weeks, I have been having issues with the Intel MEI drivers and entry in DM. It usually shows an exclamation mark and error code 43.

I have tried several drivers and am currently using the ones from the ASUS site, i.e. 2047.100.0.1039. Doesn't seem to make any difference what drivers I try.

Sometimes there is no exclamation mark - maybe after uninstall driver/reboot - but, it soon comes back after a while, usually minutes.

However, if there is no exclamation mark, I have stability issues with BSOD DPC_WATCHDOG_VIOLATION error. When the exclamation mark is there, my system is stable, BUT, I have sleep issues and sometimes a few seconds at boot up when everything freezes.

If anyone can help with this, I would really appreciate it. My hardware hopefully shows in my signature.

Windows 10 20H2 19042.804

MoKiChU
02-17-2021, 10:18 AM
Hi,

Follow this process :


- Uninstall Intel Management Engine Components from your apps installed (Start > Settings > Apps) then restart your PC
- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of these drivers .inf (if you find them) : heci.inf | dal.inf | dal_wc.inf | iclsclient.inf | lms.inf | wiman_wlan_extension.inf | wiman.inf | mesrl.inf
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC
- Download the Intel MEI drivers package from the first post of this thread : [DRIVERS] Intel Chipset/MEI/SATA (1xx/2xx/3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117609-DRIVERS-Intel-Chipset-MEI-SATA-(1xx-2xx-3xx-4xx-5xx))
- Follow the Install/Update Process

Note : Once your Intel MEI drivers are up to date, you can update your Intel ME firmware : [FIRMWARE] Intel ME (Z490) (https://rog.asus.com/forum/showthread.php?117768-FIRMWARE-Intel-ME-(Z490)).

imacken
02-17-2021, 10:54 AM
OK, thanks. So I did your steps 1-5 (everything except the firmware update), and now the MEI doesn't show in DM at all. (See attached) Is that normal?

imacken
02-17-2021, 11:08 AM
So, the MEI entry came back, I ran the check.cmd from the firmware update, and I got this! See attached.

Could this be my issue?

MoKiChU
02-17-2021, 11:30 AM
OK, thanks. So I did your steps 1-5 (everything except the firmware update), and now the MEI doesn't show in DM at all. (See attached) Is that normal?

Because you did not perform these steps correctly :



- Download the Intel MEI drivers package from the first post of this thread : [DRIVERS] Intel Chipset/MEI/SATA (1xx/2xx/3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117609-DRIVERS-Intel-Chipset-MEI-SATA-(1xx-2xx-3xx-4xx-5xx))
- Follow the Install/Update Process

Retry these steps (try to move the drivers package folder to your Desktop or elsewhere before launch "Install.cmd" by right-click Run as admin), if you still did not manage to launch the Install.cmd script correctly, install the drivers manually then restart your PC :


- MEI : Right click on "heci.inf" > Install > Wait for the message "The operation completed successfully" or for restart request
- SWC\DAL : Right click on "DAL.inf" > Install > Wait for the message "The operation completed successfully" or for restart request
- SWC\ICLS : Right click on "iclsClient.inf" > Install > Wait for the message "The operation completed successfully" or for restart request
- SWC\LMS : Right click on "LMS.inf" > Install > Wait for the message "The operation completed successfully" or for restart request


So, the MEI entry came back, I ran the check.cmd from the firmware update, and I got this! See attached.

Could this be my issue?

If Intel MEI drivers are not installed, no communication can be done with the Intel ME, hence the error message. Do this again once your Intel MEI drivers are correctly installed.

imacken
02-17-2021, 11:58 AM
Thank you.
Yes, I have done all the steps correctly. I'm probably not explaining very well.
This is what happens:
1) I follow your steps in your first post
2) the MEI entry in DM looks OK after a restart. A few minutes later, the exclamation mark returns with the code 43 error I posted above.
3) I run the check.cmd from a folder on my desktop, and I just get the error I posted above, i.e. in my post #4 above.
I will try the manual install approach you suggested and report back.

imacken
02-17-2021, 12:04 PM
OK, so I tried the manual install. Steps 2-4 were OK, and I received the 'installed OK' type message. However, the MEI heci.inf install did not show that message.

MoKiChU
02-17-2021, 12:14 PM
OK, so I tried the manual install. Steps 2-4 were OK, and I received the 'installed OK' type message. However, the MEI heci.inf install did not show that message.

- Launch Driver Store Explorer (https://github.com/lostindark/DriverStoreExplorer/releases/latest) > Check the boxes of all versions of "heci.inf"
- Check the box "Force Deletion" then click on the "Delete Driver" button (don't restart your PC)
- In drivers package MEI folder : Right click on "heci.inf" > Install > Wait for the message "The operation completed successfully" or for restart request

imacken
02-17-2021, 12:31 PM
Thanks again.
The driver install worked OK, but the problem is the same. I've attached all the relevant images from latest attempt.
I've been trying to resolve this issue for a couple of weeks now and am getting nowhere. I'm beginning to suspect a hardware issue on the motherboard.
I should also add, that I tried a different BIOS and I have reinstalled Windows at least twice. No change.

MoKiChU
02-17-2021, 01:09 PM
Thanks again.
The driver install worked OK, but the problem is the same. I've attached all the relevant images from latest attempt.
I've been trying to resolve this issue for a couple of weeks now and am getting nowhere. I'm beginning to suspect a hardware issue on the motherboard.
I should also add, that I tried a different BIOS and I have reinstalled Windows at least twice. No change.

Indeed all this is weird and abnormal, please open an ASUS support ticket (if you have juggled BIOS with Intel ME 14.0.xx.xxxx branch embed and BIOS with Intel ME 14.1.xx.xxxx branch embed, it is likely that something got corrupted in these back and forth).

imacken
02-17-2021, 01:34 PM
Thanks. Yes, I’ll do that. The BIOS versions have been 1003 and 2004, I think. Not sure if there has been any 14.0.xx.xxxx though.
No matter what BIOS, MEI version, chipset version or clean Windows install, the behaviour is the same. Prior to this recent issue, I had about 6 trouble free months!

imacken
02-20-2021, 08:42 PM
So, ASUS were a waste of time, just told me to go back to whoever sold it to me. So, I am doing an RMA on the board.
However, I bought a new Z590-F ROG STRIX and all is now good!
Clearly, it was a hardware issue after all.
Thanks for all your help.

MoKiChU
02-21-2021, 10:24 AM
Hi,

You're welcome.

You need these firmware/drivers for your new ASUS ROG Strix Z590-F Gaming WiFi motherboard :

[FIRMWARE] Intel ME (Z590) (https://rog.asus.com/forum/showthread.php?122420-FIRMWARE-Intel-ME-(Z590))

[DRIVERS] Intel Chipset/MEI/SATA (1xx/2xx/3xx/4xx/5xx) (https://rog.asus.com/forum/showthread.php?117609-DRIVERS-Intel-Chipset-MEI-SATA-(1xx-2xx-3xx-4xx-5xx))


- Intel Chipset Drivers :


Drivers - 1xx/2xx/3xx/4xx/5xx


- Intel MEI Drivers (Drivers Only)


- Intel SATA AHCI-RAID Drivers (Drivers Only) :


Drivers - 4xx/5xx

[DRIVERS] Intel Ethernet/WiFi/Bluetooth (https://rog.asus.com/forum/showthread.php?118280-DRIVERS-Intel-Ethernet-WiFi-Bluetooth)


- Intel Ethernet Drivers (Drivers Only) :


Drivers - I22x-V (2.5GbE)


- Intel WiFi Drivers (Drivers Only) :


Drivers - 9xxx/AX2xx


- Intel Bluetooth Drivers (Drivers Only) :


Drivers - 8xxx/9xxx/AX2xx

[DRIVERS] Realtek Audio (MB | Intel Z590 & AMD TRX40) (https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-Audio-(MB-Intel-Z590-amp-AMD-TRX40))


You have an ASUS ROG SS3|DTS Sound Unbound Intel motherboard, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of the thread.

Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.


You also need these drivers for your others stuff :

[DRIVERS] Samsung NVMe (https://rog.asus.com/forum/showthread.php?118057-DRIVERS-Samsung-NVMe)

[DRIVERS] NVIDIA GeForce GPU (6xx/7xx/8xx/9xx/10xx/16xx/20xx/30xx) (https://rog.asus.com/forum/showthread.php?119420-DRIVERS-NVIDIA-GeForce-GPU-(6xx-7xx-8xx-9xx-10xx-16xx-20xx-30xx))

imacken
02-21-2021, 12:55 PM
Thanks again.

I'm all up to date! (Most were there already.)

A question for you. Until today, I have been using a Creative Sound Blaster Z card, but due to the restricted slots in the Z590, I decided to try out the onboard audio.

Everything works OK, except, there is a delay of approximately half a second between an event, e.g. Windows dialogue box, and the sound being heard. This doesn't happen with my SB Z card.

Any ideas on that?

MoKiChU
02-21-2021, 02:09 PM
Thanks again.

I'm all up to date! (Most were there already.)

A question for you. Until today, I have been using a Creative Sound Blaster Z card, but due to the restricted slots in the Z590, I decided to try out the onboard audio.

Everything works OK, except, there is a delay of approximately half a second between an event, e.g. Windows dialogue box, and the sound being heard. This doesn't happen with my SB Z card.

Any ideas on that?

In order to try to fix your DPC latency issue, follow this process (also visible in TIPS at the bottom of all my audio drivers threads) :


1) Disable hibernation :


- Right-click Windows Start button then click Search.
- Search for cmd. In the search results list, right-click Command Prompt and then click Run as administrator.
- If/When you are prompted by User Account Control, click Continue.
- At the command prompt, type powercfg.exe /hibernate off and then press Enter then close the Command Prompt

2) Enable MSI (Message Signaled-based Interrupts) mode on all your supported devices (see the column "supported modes") with MSI Mode Utility (https://mega.nz/file/kd11WISZ#mBd-IKDz63-dkoVLxHpN4BerYxSi1npxr7cWTkMG-UY) (Right click on "MSI_util_v3.exe" > Run as administrator), then Apply, then close MSI Mode Utility & restart your PC

imacken
02-21-2021, 02:44 PM
Thanks a lot again. However, that made no difference. All devices with MSI ticked, and hibernate off, but still the half second delay in audio.

Do you mind me asking another question? My PC will not sleep when I have my 2 Virpil USB HOTAS controller devices plugged in. If I unplug them, everything is good. Any thoughts?

MoKiChU
02-21-2021, 03:07 PM
Thanks a lot again. However, that made no difference. All devices with MSI ticked, and hibernate off, but still the half second delay in audio.

Do you mind me asking another question? My PC will not sleep when I have my 2 Virpil USB HOTAS controller devices plugged in. If I unplug them, everything is good. Any thoughts?

If you have already updated your drivers to the latest version (https://support.virpil.com/en/support/solutions/articles/47001164128-vpc-software-setup-version-20210102-), open a ticket at Virpil Support (this has nothing to do with ASUS products).

imacken
02-21-2021, 03:28 PM
Thanks again.

The Virpil devices don't have drivers, settings are all stored in firmware. It was a long shot. Just thought I'd ask. (BTW, Virpil say it's a Windows thing.)

More importantly, do you have any further ideas on the annoying audio lag?

imacken
02-21-2021, 04:20 PM
I should say, that it's not so much a lag with the audio, it seems to be just a delay in starting. It's almost as if the device is asleep and that there is a little delay waking it up when the system calls on it.