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pmlfrew
02-18-2021, 11:28 AM
Hi,

Recently purchased a ROG Strix Z590-F motherboard but I am having issues with the sound. I have my amp connected to the computer via an optical cable. Randomly however the sound will switch to a hissing crackling sound and the only way I can get it to work again is by disabling the "Realtek Digital Output" and re-enabling it only for the same issue to happen again. The cable is fine as it worked fine in another computer attached to the same amp. This happens with all sound sources as far as I can tell, so games you tube etc... My sound drivers are up to date as far as I can tell. This has become extremely annoying.

Thanks

Paul

Zardoc
02-18-2021, 04:04 PM
If you are using the USB 4080 series audio (which I think you are) There is only one set of drivers available so far. Yes they have issues. In my case, a very slow boot because they don't load quickly. I am not using digital output and my sound is OK. I have opened a ticket to push Asus to get on Realtek's back to get a new driver ASAP.

Saltgrass
02-18-2021, 04:23 PM
One thing I remember about Optical output which I use on other devices is sometimes the connects don't make correctly so make sure the cable is plugged in so it locks in place.

I suppose you have checked the cable for it capability as far as higher data rates?

Have you tried disabling the other outputs?

Any sound enhancements enabled, such as Spatial sound?

If you have either normal speakers attached or a headset, is the sound normal with those outputs?

Could it possibly be the Amp and its capabilities.. Any updates or firmware available for it?

I still believe some of these problems are related to running a 10th Gen processor. Since the board does state it is compatible with 10th generation, certain capabilities may be limited.

pmlfrew
02-20-2021, 01:25 PM
I updated my drivers following this post : https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-Audio-(MB-Intel-Z590-amp-AMD-TRX40) and thought the issue was solved but the problem still happens all be it with a longer frequency of occurrence. I did not install the realtek control panel again or any of the Sonic software as it mentions in the post.

I never had any problems with my previous motherboard, the amp and the cable. Hopefully I can find a coax to phono cable and I will try that to see if it suffers the same issue.

Hopefully it is a driver issue and will be fixed

Zardoc
02-20-2021, 08:43 PM
I updated my drivers following this post : https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-Audio-(MB-Intel-Z590-amp-AMD-TRX40) and thought the issue was solved but the problem still happens all be it with a longer frequency of occurrence. I did not install the realtek control panel again or any of the Sonic software as it mentions in the post.

I never had any problems with my previous motherboard, the amp and the cable. Hopefully I can find a coax to phono cable and I will try that to see if it suffers the same issue.

Hopefully it is a driver issue and will be fixed

Hi pmlfrew, I don't know what you mean by updated drivers. These are the only drivers available for the new USB 4080 codec. Did you try to uninstall all drivers and remove them from the store, reboot and try with basic drivers to see if sound works ok?

MoKiChU
02-21-2021, 10:40 AM
Hi pmlfrew, I don't know what you mean by updated drivers. These are the only drivers available for the new USB 4080 codec ...

Hi,

This is wrong, the drivers package from your motherboard support page are the 6.3.9600.2276 WHQL drivers package version while the drivers package I offer from my thread are the 6.3.9600.2277 WHQL drivers package version.


I updated my drivers following this post : https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-Audio-(MB-Intel-Z590-amp-AMD-TRX40) and thought the issue was solved but the problem still happens all be it with a longer frequency of occurrence. I did not install the realtek control panel again or any of the Sonic software as it mentions in the post.

I never had any problems with my previous motherboard, the amp and the cable. Hopefully I can find a coax to phono cable and I will try that to see if it suffers the same issue.

Hopefully it is a driver issue and will be fixed

Hi,

You have an ASUS ROG SS3|DTS Sound Unbound Intel motherboard, so :

You need Realtek USB Audio Drivers (UAD - ASUS ROG SS3-DTS Intel MB) from the first post of this thread (https://rog.asus.com/forum/showthread.php?118522-DRIVERS-Realtek-Audio-(MB-Intel-Z590-amp-AMD-TRX40)).

- Follow scrupulously your CLEANUP process
- Use this SS3 Cleaner tool (https://mega.nz/file/IUVBjK4L#7SA60S3fbKgTMMm8057FCDR8Ayvt3nILp6Jy1zvxJ _o) (Right click on "A-Volute_SS3_Cleanup.exe" > Run as administrator) then restart your PC
- Follow scrupulously your INSTALL process

For the next drivers packages that I would release, you will can directly follow your UPDATE process.


If your DPC latency issue persists, in order to try to fix it, follow this process (also visible in TIPS at the bottom of all my audio drivers threads) :


1) Disable hibernation :


- Right-click Windows Start button then click Search.
- Search for cmd. In the search results list, right-click Command Prompt and then click Run as administrator.
- If/When you are prompted by User Account Control, click Continue.
- At the command prompt, type powercfg.exe /hibernate off and then press Enter then close the Command Prompt

2) Enable MSI (Message Signaled-based Interrupts) mode on all your supported devices (see the column "supported modes") with MSI Mode Utility (https://mega.nz/file/kd11WISZ#mBd-IKDz63-dkoVLxHpN4BerYxSi1npxr7cWTkMG-UY) (Right click on "MSI_util_v3.exe" > Run as administrator), then Apply, then close MSI Mode Utility & restart your PC

Zardoc
02-21-2021, 08:32 PM
Hi,

This is wrong, the drivers package from your motherboard support page are the 6.3.9600.2276 WHQL drivers package version while the drivers package I offer from my thread are the 6.3.9600.2277 WHQL drivers package version.

Yes, you are right. Not often you see a n update difference by 1 number.

In my case, both drivers cause same issues. I sent a boot trace to Asus. They acknowledged that there are issues with the driver.

Thanks for the heads up. :cool:

Ataemonus
02-21-2021, 09:25 PM
Have you tried fiddling with the ErP Ready and other power management stuff ? I had the same issue even with the SB AE-7 on the Z590 Hero, and I played with those option, as well as PCIe power management in BIOS, set most to Auto or Enabled, issue resolved.

imacken
02-22-2021, 10:07 AM
I have the exact same issue, i.e. sound just turns into static after a few minutes - usually 10-15 - in games.

I have a Z590-F which I initially used with my Sound Blaster Z with no issues. I then decided to give the onboard Realtek audio a try to save a PCI slot.

I am connected to my receiver by the optical cable on the ASUS onboard panel, and was using the 2276 drivers, and then the 2277 ones from MoKiChU. Issue was the same. Cable and receiver both are working perfectly.

So, I uninstalled all the Realtek drivers and components, as well as removing drivers via DriverStoreExplorer and started using the SPDIF Interface (Realtek USB2.0 Audio) option without installing any drivers to see if that makes a difference. It didn't.

If anyone can offer help here, it would be appreciated as at the moment, I just can't use this ASUS onboard device.

imacken
02-22-2021, 10:36 AM
Will do, but this is kind of ironic given that I bought the Z590 board after my Z490 had a faulty MEI!

Ataemonus
02-22-2021, 06:17 PM
I can bet it is not a problem with the drivers, or not only with the drivers, but with the power management options in BIOS as well. As I said, had the same issues with the Z590 Hero.

imacken
02-22-2021, 09:32 PM
Can you expand on that? What power management options?
Thanks. *

Ataemonus
02-22-2021, 09:46 PM
CeC 2019, ErP Ready, plus the PCI-e power management stuff, like ASPM. I indicated that above.
Settings as pictured give me no issues, BUT set the ErP and CEC BEFORE setting the other ones, as ErP and CEC change those other settings as well as AURA settings and C-States settings.

imacken
02-23-2021, 09:51 AM
OK, I'll give that a try.

Just an update on what I think was said above somewhere, after a lot of testing yesterday, I can confirm that it is only the optical output that has this issue. Using direct input via jack/phono leads, the problem does not occur.

Can I ask, having tested a lot yesterday, I can't get the Realtek sound quality to be anything like as good as my Sound Blaster Z. Is that what I should expect, or with some more tweaking, could I get it on a par?

pmlfrew
02-23-2021, 09:56 AM
I tried all the below and once again it worked for a while, but then the same issue appeared. I have switched to an RCA to stereo jack cable and dont have any issues. Hopefully they update the drivers soon to ones that work. I also wouldn't think you should need to go into the BIOS and start changing power management settings to get your sound to work.....

"- Follow scrupulously your CLEANUP process
- Use this SS3 Cleaner tool (Right click on "A-Volute_SS3_Cleanup.exe" > Run as administrator) then restart your PC
- Follow scrupulously your INSTALL process

For the next drivers packages that I would release, you will can directly follow your UPDATE process.


If your DPC latency issue persists, in order to try to fix it, follow this process (also visible in TIPS at the bottom of all my audio drivers threads) :

1) Disable hibernation :

- Right-click Windows Start button then click Search.
- Search for cmd. In the search results list, right-click Command Prompt and then click Run as administrator.
- If/When you are prompted by User Account Control, click Continue.
- At the command prompt, type powercfg.exe /hibernate off and then press Enter then close the Command Prompt

2) Enable MSI (Message Signaled-based Interrupts) mode on all your supported devices (see the column "supported modes") with MSI Mode Utility (Right click on "MSI_util_v3.exe" > Run as administrator), then Apply, then close MSI Mode Utility & restart your PC"

imacken
02-23-2021, 09:00 PM
I heard from ASUS on this. A total joke. Pointed me to a link showing how to get audio working when you hear no sound!

Zardoc
02-23-2021, 10:27 PM
I heard from ASUS on this. A total joke. Pointed me to a link showing how to get audio working when you hear no sound!

yeah that's always first tier support. You basically have to tell them that you have tried all of the above and that your not in diapers anymore . :cool:

imacken
03-03-2021, 10:16 AM
So, after an exchange of 'update your drivers' (seems to be tech support's answer to everything!) ASUS have told me to RMA the board.

I have just replaced my Z490 board with this one as I had to RMA it because of faulty MEI chip, so there is no way I am going to go through all that again.

It's back to my Sound Blaster Z where I have better quality sound and DD.

Oh well, so much for trying to save on a PCIe slot!

EncodeGR
03-03-2021, 11:24 AM
So, after an exchange of 'update your drivers' (seems to be tech support's answer to everything!) ASUS have told me to RMA the board.

I have just replaced my Z490 board with this one as I had to RMA it because of faulty MEI chip, so there is no way I am going to go through all that again.

It's back to my Sound Blaster Z where I have better quality sound and DD.

Oh well, so much for trying to save on a PCIe slot!

I never liked onboard sound, on any motherboard. Stick to the Sound Blaster Z, i love that sound card for 2.1 speakers.
I have the same setup owning a Z590 Hero and a Sound Blaster Z. Use the very bottom PCIe slot, it's PCH bound and will not affect your CPU lanes.
Sata12 will still be enabled. Pretty sure the same config applies to the Z590-F.

That way, i'm with a GPU + M.2 on CPU Lanes (PCIe_1 + M.2_1 or M.2_2), as well as 2 x SSDs on Sata12 and the SoundBlaster Z on PCH Lanes (very bottom PCIe).

imacken
03-03-2021, 11:52 AM
Thanks for that. I have it in the bottom slot as it’s the only I can use! I’ve had to remove my USB card from the slot which is a pain. In essence, I only have one slot in addition to the GPU as the 3090 I have is triple slot and putting anything in the slot below it affects the GPU cooling.Â*

Excuse my ignorance, but what is SATA12?Â*

EncodeGR
03-03-2021, 12:08 PM
Thanks for that. I have it in the bottom slot as it’s the only I can use! I’ve had to remove my USB card from the slot which is a pain. In essence, I only have one slot in addition to the GPU as the 3090 I have is triple slot and putting anything in the slot below it affects the GPU cooling.Â*

Excuse my ignorance, but what is SATA12?Â*

Yes it's generally a good idea to place any other cards away from the GPU, so that the GPU gets plenty of unrestricted air. And, God the 3090 definitelly needs it :)

No worries. Sata12 is just the naming scheme for the first and second sata ports. Sata34 and Sata56 is the naming for the rest of the ports (3, 4, 5, 6).
Some configurations disable specific sata ports, but i'm pretty sure the first two ones (SATA12) remain enabled.

imacken
03-03-2021, 12:27 PM
Thanks. I thought SATA12 was some kind of new standard that I was missing!

On a side note, it is really weird in this forum that whenever I reply from my iPhone, corrupted characters appear as per my previous post. Wonder why.

satyrlampu
03-26-2021, 02:34 PM
I also had same problem (playing youtube, via spdif toslink to my soundbard). It has never happened before (Z370-A Prime and all other boards before). I got this problem whenever use Firefox to play youtube. It never happend when I user Chrome browser)

And I also had issue with RAM with this board .. It always says 32GB Installed (31.8GB Usable) altough I use i7 10700F and discrete GPU .. Try updating to latest bios and this problem still occured

iisd
04-28-2021, 07:25 PM
Very similar issue. Sometimes hissing/loud white noise when playing a Youtube video or local video/sound file. Goes away after reloading the video or file.
But I dont use the optical out, I use the analog 3.5 mm output at the back.

Already had a RMA board and a board from a different manufacturer with the same sound chip. Same problem. Clearly an issue with this new chip. Drivers?

octiva
04-29-2021, 12:25 PM
check post 27 https://rog.asus.com/forum/showthread.php?123353-Rog-Strix-Z590-E-Gaming-Wifi-sound-issue/page3#post833089

MoKiChU
05-26-2021, 04:38 PM
Hi everyone,

Here is the fix (by firmware update) :


Hi everyone,

@ ASUS ROG SS3|DTS Sound Unbound Intel motherboard with ALC408x codec owners :

- Realtek USB Audio Firmware (UAD - ASUS ROG SS3-DTS Intel MB) :

Firmware : 2.61.9600.69 [21/05/2021]
Download : Link (https://dlcdnets.asus.com/pub/ASUS/mb/01AUDIO/USB_Audio_FW_Update_Tool_20210521.zip)


Fixed SPDIF playing music is noisy