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View Full Version : ROG ZEPHYRUS DUO 15 SE 3080 is not detected in AURA Creator v2.2.5



mama5bath
03-30-2021, 07:10 AM
My Laptop ROG ZEPHYRUS DUO 15 SE 3080 GX551QS is not detected in AURA Creator v2.2.5.
Already fresh installed armoury crate installer and fresh installed windows.

Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate service 4.0.12
ASUS Mouse HAL 1.1.0.45

88173

88174

PrivateBlood
04-13-2021, 09:41 PM
I'm having the exact same issue with my GX551QM (3060 version). I tried literally every possible thing (ranging from clean uninstalls and also installing the old Aura Lighting software to complete format) to make this thing work so I could use Aura Lighting in Ghostrunner, but NO, nothing makes the software recognize this laptop's RGB keyboard.

We need an URGENT FIX, ASUS.

PrivateBlood
04-13-2021, 10:07 PM
The title says it all.

I bought this laptop with a price tag that led me to expect perfection, but I'm having major software issues with it.

Since Armoury Crate doesn't recognize the RGB keyboard in the Aura Sync and also in the Aura Creator software, I'm left out of all the possibilities this per key RGB keyboard can offer.

I used the Armoury Crate Uninstall Tool to clean uninstall and reinstall it at least 6-7 times. I even resorted to installing the old Lighting Control software found in the ASUS Aura page as the legacy software.

Nothing helped, so I formatted my PC (also due to some other graphics and audio driver issues). I even formatted 3 times, but no. Armoury Crate won't recognize my keyboard within the Aura Sync tab.

I installed all the latest drivers from the scratch and updated them daily. Other people using the same laptop also reported the same issue here.

ASUS, we need a software fix for this issue, ASAP.

xeromist
04-14-2021, 02:00 AM
*****Consolidated duplicate threads. Please use existing threads where possible. Thanks.****

mama5bath
04-14-2021, 10:48 AM
Now , Armoury Crate is able to detect and control my Labtop but Aura Creator is not even able to detect it. Please help

System = Windows 10 Pro 20H2 OS build 19042.906
AURA Creator Version 2.2.5

Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate service 4.0.12
ASUS Aac_NBDT HAL 2.4.7.1
ASUS Keyboard HAL 1.01.41
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.45
AacAudioHal 1.3.20.0
AacDispaly 1.1.29

https://i.ibb.co/xF5Mdr1/AMC1.jpg

https://i.ibb.co/wc08VXq/AMC2.jpg

https://i.ibb.co/V9t12hG/ARC1.jpg

https://i.ibb.co/MDj8hZn/ARC2.jpg

PrivateBlood
04-14-2021, 11:15 AM
Now , Armoury Crate is able to detect and control my Labtop but Aura Creator is not even able to detect it. Please help

System = Windows 10 Pro 20H2 OS build 19042.906
AURA Creator Version 2.2.5

Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate service 4.0.12
ASUS Aac_NBDT HAL 2.4.7.1
ASUS Keyboard HAL 1.01.41
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.45
AacAudioHal 1.3.20.0
AacDispaly 1.1.29

https://i.ibb.co/xF5Mdr1/AMC1.jpg

https://i.ibb.co/wc08VXq/AMC2.jpg

https://i.ibb.co/V9t12hG/ARC1.jpg

https://i.ibb.co/MDj8hZn/ARC2.jpg

Hey, how did you make it so that your Armoury Crate Aura Sync recognized your laptop? I really don't care much about Aura Creator but I need Armoury Crate Aura Sync to recognize my laptop so I can sync it with games that support Aura such as Ghostrunner. Can you give me any advice how to make Armoury Crate recognize the laptop? Thanks.

mama5bath
04-14-2021, 11:53 AM
Hey, how did you make it so that your Armoury Crate Aura Sync recognized your laptop? I really don't care much about Aura Creator but I need Armoury Crate Aura Sync to recognize my laptop so I can sync it with games that support Aura such as Ghostrunner. Can you give me any advice how to make Armoury Crate recognize the laptop? Thanks.

In the eSupport folder at C:drive, I tried the installation as follows and restart

88355

PrivateBlood
04-14-2021, 12:09 PM
In the eSupport folder at C:drive, I tried the installation as follows and restart

88355

After having extreme issues with the audio and video drivers, I had to format my PC several times, and eventually I also removed all the ASUS preinstalled drive partitions. It actually never crossed my mind that some older driver files would be required so that my keyboard would function properly. I might get lucky with a lost file recovery program, but if that wouldn't be much of an inconvenience to you, could you upload this folder to Drive, Mega, etc. and share it with me either here or via PM? I would be very grateful. Thank you.

mama5bath
04-14-2021, 01:32 PM
After having extreme issues with the audio and video drivers, I had to format my PC several times, and eventually I also removed all the ASUS preinstalled drive partitions. It actually never crossed my mind that some older driver files would be required so that my keyboard would function properly. I might get lucky with a lost file recovery program, but if that wouldn't be much of an inconvenience to you, could you upload this folder to Drive, Mega, etc. and share it with me either here or via PM? I would be very grateful. Thank you.

Please check your inbox

PrivateBlood
04-14-2021, 02:23 PM
Please check your inbox

THANK YOU! Thank you so much for providing me with the complete eSupport drive partition.

I followed your very eloquent instructions and ran the install.bat and BAM! Armoury Crate started to recognize my PC!!! I am finally able to use Aura Sync. I immediately tried it out with the Ghostrunner game and the lighting effects worked as advertised.

Thanks to you, I'm very happy right now.

To be able to provide some information to you, I reinstalled the Aura Creator and checked, but as in your case, my Aura Creator also still doesn't recognize the laptop. I have no use for Aura Creator as I typically use the Reactive Key option that makes the keys light up as I press them (which has its own issues that I still am unable to fix; like some keys not reacting and ROG key lighting up the PgUp switch key instead), but I hope ASUS steps up and provides you with help that fixes this Aura Creator recognition issue.

lxkinus
05-11-2021, 12:15 AM
Now , Armoury Crate is able to detect and control my Labtop but Aura Creator is not even able to detect it. Please help

System = Windows 10 Pro 20H2 OS build 19042.906
AURA Creator Version 2.2.5

Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate service 4.0.12
ASUS Aac_NBDT HAL 2.4.7.1
ASUS Keyboard HAL 1.01.41
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.45
AacAudioHal 1.3.20.0
AacDispaly 1.1.29

https://i.ibb.co/xF5Mdr1/AMC1.jpg

https://i.ibb.co/wc08VXq/AMC2.jpg

https://i.ibb.co/V9t12hG/ARC1.jpg

https://i.ibb.co/MDj8hZn/ARC2.jpg
Could you share you eSupport drive partition?
Thanks

dchio
05-11-2021, 01:17 AM
I could really use that esupport drive partition also. Help.

lxkinus
05-11-2021, 03:21 AM
THANK YOU! Thank you so much for providing me with the complete eSupport drive partition.

I followed your very eloquent instructions and ran the install.bat and BAM! Armoury Crate started to recognize my PC!!! I am finally able to use Aura Sync. I immediately tried it out with the Ghostrunner game and the lighting effects worked as advertised.

Thanks to you, I'm very happy right now.

To be able to provide some information to you, I reinstalled the Aura Creator and checked, but as in your case, my Aura Creator also still doesn't recognize the laptop. I have no use for Aura Creator as I typically use the Reactive Key option that makes the keys light up as I press them (which has its own issues that I still am unable to fix; like some keys not reacting and ROG key lighting up the PgUp switch key instead), but I hope ASUS steps up and provides you with help that fixes this Aura Creator recognition issue.
It would be nice if you can share the esupport files.
Thanks

PrivateBlood
05-11-2021, 07:16 AM
It would be nice if you can share the esupport files.
Thanks

The link mama5bath sent to me is now private, and I have no means to upload that file, but you can try the link provided on the Reddit until OP contacts you: https://www.reddit.com/r/AsusROGZephyrusDuo15/comments/n2mhxj/gx551qs_esupport_folder_download/

Good luck!

lxkinus
05-12-2021, 03:10 AM
The link mama5bath sent to me is now private, and I have no means to upload that file, but you can try the link provided on the Reddit until OP contacts you: https://www.reddit.com/r/AsusROGZephyrusDuo15/comments/n2mhxj/gx551qs_esupport_folder_download/

Good luck!

Downloading.
Thank you so much.

tonyrivera018
06-15-2021, 02:13 PM
Same issue, any updates from ASUS on when a new version of Aura Creator is coming to support their latest line of laptops?

angusbreno
06-23-2021, 01:44 PM
Hello guys, i have the same issue, seems like the aura update is broken on our last of line laptops.

I took some research here and installed all from eDrive, and update only the device & component things from Armorury Create, not the Aura Service.



It's working for now, but with the aura version obsolete.

@ASUS pls help us :D.

dchio
06-29-2021, 06:11 AM
After having extreme issues with the audio and video drivers, I had to format my PC several times, and eventually I also removed all the ASUS preinstalled drive partitions. It actually never crossed my mind that some older driver files would be required so that my keyboard would function properly. I might get lucky with a lost file recovery program, but if that wouldn't be much of an inconvenience to you, could you upload this folder to Drive, Mega, etc. and share it with me either here or via PM? I would be very grateful. Thank you.





I am in a real bind and could really use that edriver file if anyone can accommodate. I had a windows update completely flash my pc and this has cause all kinds of problems. One of them was my pc didn't recognize nvidia as its GPU saying it was uncompatible with my version of windows. I had to finally go out of my way and find a download for windows update advisor and I went from 20H2 to 21H1 and finally managed to get my GPU working again, but I could still really use that edriver file for the 3070 version. Thank you in advance. I can't get microsoft or xoticpc to respond to anything.

PrivateBlood
06-29-2021, 06:55 AM
I am in a real bind and could really use that edriver file if anyone can accommodate. I had a windows update completely flash my pc and this has cause all kinds of problems. One of them was my pc didn't recognize nvidia as its GPU saying it was uncompatible with my version of windows. I had to finally go out of my way and find a download for windows update advisor and I went from 20H2 to 21H1 and finally managed to get my GPU working again, but I could still really use that edriver file for the 3070 version. Thank you in advance. I can't get microsoft or xoticpc to respond to anything.

eSupport folder for the 3080 that was shared works with my 3060. The download link should be available here: https://www.reddit.com/r/AsusROGZephyrusDuo15/comments/n2mhxj/gx551qs_esupport_folder_download/

gomrobps
07-25-2021, 12:29 AM
I managed to get mine detected by copying the "GX551" folder from this path in the original Asus Windows install:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent

In other words, you're missing this folder:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent\GX551

seraphimsake
08-18-2021, 12:03 AM
I managed to get mine detected by copying the "GX551" folder from this path in the original Asus Windows install:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent

In other words, you're missing this folder:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent\GX551


Would you please consider uploading and sharing this folder and its contents with me? This has been the last hurdle for many users, for months now!

gomrobps
08-22-2021, 11:11 PM
Sure, and sorry for the extremely late reply. :o

https://mega.nz/file/okZURBrQ#4ARJstSgxbiKxFbTf1h3kZMR4f2ezZAOn-0FbGVd7gg

mama5bath
08-24-2021, 12:28 PM
I managed to get mine detected by copying the "GX551" folder from this path in the original Asus Windows install:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent

In other words, you're missing this folder:

C:\ProgramData\ASUS\ROG Live Service\DeviceContent\GX551

It's work, Thank you

89727

mama5bath
09-06-2021, 06:12 AM
Finally, there are updates

89878