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View Full Version : armury crates unable to detect my mb rog maximus xi hero



Peyman1354
04-18-2021, 01:08 AM
hi .ac detect my tuf 3080 gtx but not my mb maximus xi hero z390 get this message :
cant open asio3.sys failed with error code 5: acssess is denied
please help :(

thomas_yiu@ROG
04-20-2021, 05:11 PM
Hi Peyman1354, please uninstall the Aura sync and also run the uninstaller Armoury Crate (https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip)
Than please reboot and download and install the Armoury Crate - https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip and reboot again and wait for a few minutes and than run Armoury Crate

Thomas

Peyman1354
04-20-2021, 10:51 PM
hi .i have done this and still armoury crates dosnt see my mb,.aura can see my mb rgb but as soon i install armoury crates it stop working.
i dont know what else to do.i think my mb hasnt been added to armoury crate,i think other people got the same issues,

i also get the error box saying: asus_framwork.exe error
cant open asio3.sys
failed with error code 5 :access is denied
please somebody help me.

Matte8DJ
04-21-2021, 08:16 AM
hello everybody, i have same problem, my armoury crate doesn't relieve my MB maximus X Hero and led strips.
I have all lastest driver and Bios, SO with last patch.
I try to install, unistall with unistaller tool, reinstall, but no way.
Please help me
88423
this is one problem when i enter on my MB menu on device, and aura doesn't relieve my MB maximus X Hero and led strips
88424
furthermore aura creator doesn't relieve all device but relieve my MB.. Why?
88425

Peyman1354
04-21-2021, 09:55 PM
hello everybody, i have same problem, my armoury crate doesn't relieve my MB maximus X Hero and led strips.
I have all lastest driver and Bios, SO with last patch.
I try to install, unistall with unistaller tool, reinstall, but no way.
Please help me
88423
this is one problem when i enter on my MB menu on device, and aura doesn't relieve my MB maximus X Hero and led strips
88424
furthermore aura creator doesn't relieve all device but relieve my MB.. Why?
88425

hi ,my issue is exactly same as urs and we are not alone,there are so many pages with the same mb and the same problem,
im not sure when this get fixed.i have tried everything and its not working.
its a problem with armury crate not working correctly with this mother-bored.

thomas_yiu@ROG
04-22-2021, 12:57 AM
Hello PEYMAN1354,

will investigate some more, please PM me specifications and version of AC.
Can you see if you can attach the logfile for me as well. Thanks
Thomas

Matte8DJ
04-22-2021, 09:55 AM
Hello PEYMAN1354,

will investigate some more, please PM me specifications and version of AC.
Can you see if you can attach the logfile for me as well. Thanks
Thomas

I have this version:
Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate lite service 4.0.12
ASUS AIOFan HAL 1.1.29
ASUS AURA Extension Card HAL 1.1.0.6
ASUS AURA Motherboard HAL 1.1.4.0
ASUS Keyboard HAL 1.01.46
ASUS Mouse HAL 1.1.0.45
AacDisplay 1.2.12
AacVGA 0.0.3.7
KingstonDram 1.1.6
AURA DRAM Component 1.1.08
ENE RGB HAL 1.1.31.3
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

I add link to my drive beacuse the log file is big and not supported from forumhttps://drive.google.com/file/d/1f2GxAhkrjESrIHPxxgNX9Ne0UcL3CL1x/view?usp=sharing

mkex
04-23-2021, 12:07 PM
Hello,

I have the same problem here with Armory crate 4.0.8.0 and an ASUS ROG STRIX B550-E GAMING motherboard.


88455


Log file :
https://www.asuswebstorage.com/navigate/a/#/s/20CC9A9D9F5048DEA4EFB305891140C6W

Matte8DJ
04-26-2021, 01:22 PM
hello everybody, i have same problem, my armoury crate doesn't relieve my MB maximus X Hero and led strips.
I have all lastest driver and Bios, SO with last patch.
I try to install, unistall with unistaller tool, reinstall, but no way.
Please help me
88423
this is one problem when i enter on my MB menu on device, and aura doesn't relieve my MB maximus X Hero and led strips
88424
furthermore aura creator doesn't relieve all device but relieve my MB.. Why?
88425

some news????

Peyman1354
04-28-2021, 11:17 AM
any news regarding this issues?

mkex
05-05-2021, 05:52 PM
Hello,

Still no news for this issue?

Architekt909
05-06-2021, 10:10 PM
Same exact issue. Can see my ROG Spatha but not my motherboard (Asus Crosshair VIII Formula BIOS 3302) nor RAM nor ARGB headers (Which my cooler is plugged into and is compatible with AC). Oddly I was able to get OpenRGB to change the color of my RAM and motherboard, but not ARGB headers. So at least my RAM isn't doing some psycho rainbow color cycling pattern.

Matte8DJ
05-07-2021, 11:37 AM
Hi Guys!
i solved the problem by reinstalling WIN 10

TheGayTrader
05-14-2021, 07:12 AM
Hi All, same issue here. Fresh install of Windows.

Issue arises when clicking on the MB under the Devices section:
TUF GAMING Z490-PLUS

Have uninstalled Armoury Crate/Aura software and used the Armoury Crate uninstaller, problem arises everytime.

Generated a log here - See here: https://drive.google.com/file/d/1kkKP0xbijNESkUiZDfdn7rEqU4oHA1KJ/view?usp=sharing
(https://drive.google.com/file/d/1kkKP0xbijNESkUiZDfdn7rEqU4oHA1KJ/view?usp=sharing)

Item Version
---- -------
Armoury Crate UWP App 4.0.8.0
ROG Live Service 1.2.5.0
AURA Service (Lighting Service) 3.04.35
Armoury Crate lite service 4.0.12
ASUS AIOFan HAL 1.1.29
ASUS AURA Extension Card HAL 1.1.0.6
ASUS AURA Motherboard HAL 1.1.7.0
ASUS Keyboard HAL 1.01.47
ASUS Mouse HAL 1.1.0.45
AacVGA 0.0.3.1
KingstonDram 1.1.6
AURA DRAM Component 1.1.08
ENE RGB HAL 1.1.31.3
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0