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View Full Version : Did Asus send me back a GPU that was sent in to be repaired?



KidGixxer
04-23-2021, 06:14 AM
I RMA'd my 2060 super that died. (PC wouldn't start)
Asus sent me back a card that would crash and had constant purple artifacts.

https://imgur.com/a/XWsOVmS

So i go through the chat for a week and they agree i should RMA and tell me to start an RMA.
Problem is RMA say the SN is not valid yet it has a warranty.

https://imgur.com/a/g4t2Efd

I contacted them about the invalid SN and they asked for my info/card info and that was the last i heard from them.

My question is why did i get a gpu with an invalid SN but is warrantied until 2022.
Was this gpu an rma'd card that was flagged for repair but instead sent out as a replacment?

cljustin@ROG
04-23-2021, 05:02 PM
Hi KidGixxer,

Sorry to hear about your issues. Please contact me at cl-justin@asus.com so I can look into your case.

Regards,

Justin