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badjz
04-29-2021, 10:26 AM
I seem to be having an issue with 3 x USB ports, they are simply not working... they did work intermittently when I first setup the mobo, but have since stopped.*

Iím running a fresh install of windows with all the latest drivers/bios installed...

I can live with the issue, but wondering if their is an obvious fix that I can apply/attempt...*

All other ports are working perfectly..*

Any troubleshooting steps would be appreciated *

Silent Scone@ROG
04-29-2021, 10:56 AM
Can you show which ports on the board don't appear to be working?

badjz
04-29-2021, 11:21 AM
88530

Itís the 4 that I have circled in red - the 2 by the HDMI port and the 2 by the lan ports

Silent Scone@ROG
04-30-2021, 07:00 AM
Thanks for that.

Can you give me your specification and upload a DXDIAG, please? (Type Dxdiag into Windows Search, open DXDIAG and click save information)

Have you changed anything since the ports stopped working?

What are you plugging into the rear I/O?

What devices are you plugging into those ports specifically?

badjz
05-06-2021, 05:15 AM
I haven't changed anything

I have 4 x usb devices (see below) and a network cable plugged into the rear I/O

I have 2 x fan/rgb controllers and 2 x usb hubs...

DXDIAG - I cant seem to upload, keep getting an invalid file error...

Silent Scone@ROG
05-06-2021, 06:51 AM
No worries, will pm.

Hopper64
05-12-2021, 03:11 AM
I’m having similar issues with my M13EG too. The USB ports seem to work intermittently. Same ones as outlined. I haven’t loaded windows on this build yet. Is there a fix for this? I even got a message on boot that the machine will shut down in 15 seconds due the usb overload. Just had connected 2 Samsung T5s via the USB C ports. Removed those an problem solved. Never had this issue with other boards, like my R6EE. Connecting them in different ports also seems to alleviate the problem too.

I also question whether my problem is simply due to not having windows installed yet with the appropriate windows drivers. *

badjz
05-12-2021, 08:50 PM
I haven’t resolved the issue yet.*

Fresh install won’t fix it, I have done that twice and the problem persists…

I have also never got a notification to suggest their is a USB overload…

Hopper64
05-13-2021, 02:52 AM
I’m still tinkering with mine. I’ll report back if I figure something out.

NorySS
07-09-2021, 05:38 AM
Thanks for that.

Can you give me your specification and upload a DXDIAG, please? (Type Dxdiag into Windows Search, open DXDIAG and click save information)

Have you changed anything since the ports stopped working?

What are you plugging into the rear I/O?

What devices are you plugging into those ports specifically?


I dont have a Glacial but I do have the M13E and I am runnning into a similar issue.
Fresh windows10 pro install
11900K
32GB Ram
Samsung NVME



if you connect more than 2 USB devices, the systems seems to hang. Its not hung up, its the usb stops working.
I thought I figured it out, thinking it was my mouse, but then swapping to different mouse seemed to clear up the issue, but then it moved on to keyboard, then usb sound bar, than any other usb device.

I am getting an error in device manager that says:
Windows has stopped this device because it has reported problems. (Code 43)

The USB hub failed to reset.

Here is a link to my Google Drive for the text file:
https://drive.google.com/file/d/1mZ9nsDsdlWeoUWAS03hvT64trBYlwgJT/view?usp=sharing

kvarq
07-09-2021, 05:56 AM
happens the same with Apex once in a while...
if I'm having more than keyboard and mouse plugged in, let's say a pen drive, one of them is disconnecting - in general the keyboard... did not make experiments to see if it is a port issue or not, but I plugged them differently and happens the same
it's happening in bios also

have to hard reset the computer - shutting down the PSU, keeping power button for 20-30 sec then restart again and all is going back online

NorySS
07-09-2021, 04:41 PM
I dont have a Glacial but I do have the M13E and I am runnning into a similar issue.
Fresh windows10 pro install
11900K
32GB Ram
Samsung NVME



if you connect more than 2 USB devices, the systems seems to hang. Its not hung up, its the usb stops working.
I thought I figured it out, thinking it was my mouse, but then swapping to different mouse seemed to clear up the issue, but then it moved on to keyboard, then usb sound bar, than any other usb device.

I am getting an error in device manager that says:
Windows has stopped this device because it has reported problems. (Code 43)

The USB hub failed to reset.

Here is a link to my Google Drive for the text file:
https://drive.google.com/file/d/1mZ9nsDsdlWeoUWAS03hvT64trBYlwgJT/view?usp=sharing


I wanted to add, that I disconnected all my USB devices one by one. And the Error for the USB hub in device manager goes away when no USB device is connected.
If I only connect my mouse, Hub Error

If I only connect my keyboard, Hub Error

If I only connect my sounbad, Hub Error....
Etc Etc

This is the 2nd M13Extreme I've had an issue with. First one would actually give WHEA errors, for the USB Controller. 'Advanced Error Reporting' .
Newegg replaced it since it was only a few days old.

This issue does not happen with either one of my laptops or Asus Strix X570-i motherboard.