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View Full Version : Asus replacing a laptop for being RMA'd 3 times? (Anyone have experience with this)



lilysintrigue
04-10-2012, 03:31 PM
So I have a quick question, I'm on my second RMA with my laptop for the same thing, and just sent it off to be repaired again. My question is if I get my g73sw back again and I'm having the same issue, and have to send it back again for another RMA... (I'm hoping fingers crossed this does not happen) What does ASUS do, I mean technically this would fall under the lemon law right, same issue sent in 3 times and not been able to fix it. Has anyone had this happen to them, and if so what happened, just curious as to how Asus handle this type of thing?

Thanks!

RobinJack
04-10-2012, 03:35 PM
So I have a quick question, I'm on my second RMA with my laptop for the same thing, and just sent it off to be repaired again. My question is if I get my g73sw back again and I'm having the same issue, and have to send it back again for another RMA... What does ASUS do, I mean technically this would fall under the lemon law right, same issue sent in 3 times and not been able to fix it. Has anyone had this happen to them, and if so what happened, just curious as to how Asus handle this type of thing?

Thanks!

Lemon Law has been implemented in Singapore to protect consumers

lilysintrigue
04-10-2012, 03:42 PM
Lemon Law has been implemented in Singapore to protect consumers

Okay, I'm in the USA was just curious if anyone has had any experience with having 3 rma's and if Asus actually replaces faulty or laptops that can't be fixed?

BrodyBoy
04-10-2012, 04:51 PM
Okay, I'm in the USA was just curious if anyone has had any experience with having 3 rma's and if Asus actually replaces faulty or laptops that can't be fixed?
No, I don't think they do. (Nor is it clear that lemon laws apply to everything, like consumer electronics.)

What is the problem you have sent it in for? There's no such thing as a problem that can't be fixed, as long as it hasn't been dropped off a building or something....!

lilysintrigue
04-10-2012, 05:01 PM
No, I don't think they do. (Nor is it clear that lemon laws apply to everything, like consumer electronics.)

What is the problem you have sent it in for?

I have been getting kernel errors for the nvidia graphics card having tdr events while just on the desktop not playing games, and surfing the internet. The whole screen will go black and then come back up with the nvidia driver has stopped working and has recovered . Been getting these tdr events 3-10 times in five min spans. Sent it in to asus the first time just got it back they said they were able to duplicate the issue and repaired it. Had the thing on for 30 mins the same day i got it back and got 3 more kernel errors in a 10 min span, so they didnt fix it at all. I was just sitting on the desktop with nothing open and it did this. Called them last night and got a new rma, and sending it back for the same issue. It's still under warranty, they did not recover the os or let me know what had been repaired. I know there are lemon laws for computers, I have read about them, but just curious as to if anyone has had an experience like mine. I have rolled the drivers back to 261 and still got the error messages, and I've done 3 os installs, first time was from the back up disc, second time was a clean install and installed everything from a post on this forum, no bloatware and such, did it then. and the last time I did an factory reinstall using f9, and rolled the driver back to 261.. Before I sent it I updated the driver again, to 291, and that just made things so bad I was getting tdr events black screen , then nvidia driver stopped working errors every 3 seconds. I turned on the machine one day and in the span of 2 mins had 15 of these happen back to back. I don't get them when I am playing games, I can play all day and not get a single event happen. But if Im just sitting on the desktop or on the internet its like christmas or the lottery and i get them every 3-5 mins... Don't know what they are going to do this time, but they said they have escalated my issue, and will fix it this time. Hopefully they do, and lol nope hasn't been dropped, hell when this started it was only 4 months old.. been going through this for awhile ...

BrodyBoy
04-10-2012, 05:18 PM
I know there are lemon laws for computers, I have read about them, but just curious as to if anyone has had an experience like mine.
You should research whether something like that applies in your state. Most lemon laws are specifically limited to cars and, sometimes, a few other very big-ticket purchases.


.. been going through this for awhile ...
Definitely sounds frustrating. :( If they didn't do it already, I suspect they will replace the GPU, or the whole M/B (if the GPU isn't swappable on your model).

Try to make your description of the actual behavior as succinct & clear as possible, i.e., report the actual error message and its frequency. Don't confuse the issue with a lot of background and context that might make them skim over it and think you may just have a messed-up software installation.

lilysintrigue
04-10-2012, 05:24 PM
You should research whether something like that applies in your state. Most lemon laws are specifically limited to cars and, sometimes, a few other very big-ticket purchases.


Definitely sounds frustrating. :( If they didn't do it already, I suspect they will replace the GPU, or the whole M/B (if the GPU isn't swappable on your model).

Try to make your description of the actual behavior as succinct & clear as possible, i.e., report the actual error message and its frequency. Don't confuse the issue with a lot of background and context that might make them skim over it and think you may just have a messed-up software installation.

Well the first time I sent it in, I worded it pretty much like I told you, It was a really detailed explanation, and I basically told them if you want to see what happens, just pretty much sit on the desk top.. Kind of confused when they sent it back they did not reinstall the operating system, they said that they had identified and duplicated the issue I was having and that they repaired it. They also replaced the lcd bezel for some reason too don't know why.. I have a G73sw model, so I don't knwo what they will or wont' do to it.. When this first started, before it got worse I was having green screens when it would come out of sleep, and then started having purple screens, but that went away after I did the installs of the os, don't know what is going on. When I called this time they said that it will be fixed, hopefully it does :)

Boosted_R
04-10-2012, 07:40 PM
Dell, replaces your laptop after 3 RMA's.... not sure about ASUS