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View Full Version : G74sx rma satisfaction! :)



grayrock
04-19-2012, 02:12 AM
I sent my G74X in for RMA because of a white dot that showed up on light backgrounds. Also for the keyboard skipping keys and the DVD writer was very loud.
Anyway, I wanted to give praise to those people at the Milpitas, CA RMA place. This laptop is now the awesome machine that it originally should have been. Everything works GREAT!
KUDOS and THANK YOU! :)
:cool:

BrodyBoy
04-19-2012, 02:28 AM
Great to hear a happy report! :)

Did they give you any indication of what they did? I.e., did they replace the keyboard?

PILGRIM
04-19-2012, 02:49 AM
So, not all RMA experience is that bad, after all.

Glad to hear of your experience, grayrock.:)

fostert
04-19-2012, 02:52 AM
Thank you for the happy note! Good to hear especially considering the RMA experiences reported here are usually hohum to just plain bad.

grayrock
04-20-2012, 06:29 PM
Great to hear a happy report! :)

Did they give you any indication of what they did? I.e., did they replace the keyboard?


The only things checked on the paper was "Issue was Duplicated" and "Repaired".

Tom

ANUBIS2130
01-29-2013, 07:37 PM
Im glad someone have a great exp. cause my suck . bought my g74sx from j&R music world in NY back in aug 2011. and on my 5th RMA thats
right 5th RMA. no one ever tell me this the issue or thats the issue just sends it back with what i believe to be a bogus check list. $2400 only game iv played on it and completed was streetfighter 4 . and every other game crashes from crysis 2 to starcraft 2 skyrim even my girl sims 3 game fail . from upgrade drivers to ram replacement to ssd to hhds reformats i try every thing all i can do is rma . this crazy they need to send my money and we can part way and shake hands no hard feeling. but again im glade some one had a good exp. i just wish i had a better exp. with this beast of a machine alas all i get usg******* or usa******** with a fedex shipping label. so sad

g74sx-a1
12gb of ram ddr3
nvidia 560m with 3gb of ram
2hhd 750gb a piece
bluray
1080 screen
with thx

Pitcher@asus
01-30-2013, 03:04 AM
did you tell ASUS service center clean for your problem? do you know what is repaire for your each 5th?

shineauks
01-30-2013, 12:51 PM
good info to me,,The only things checked on the paper was "Issue was Duplicated" and "Repaired". http://www.smecenter.net/aijie/images/6.gif

evga
01-31-2013, 06:37 AM
you got to be lucky. Good luck

Pitcher@asus
01-31-2013, 07:30 AM
OK, so i think you are using send to service, not take to service center right. could you ask them how to duplicated issue, is it same as you, when they Repaired, did they test and how to test it.

ANUBIS2130
02-09-2013, 12:34 AM
Hello,

We apologize on the error. I am not sure why this occured, I have issued a call tag for pickup of the notebook that was shipped in error. Fed Ex should be there today to retrieve it. Make sure the package is ready for pickup. Upon confirmation of the incorrect notebook being picked up to be shipped back to us we can ship the G75 Notebook that was offered. We will need to have this confirmation before the notebook can be shipped.




Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com || http://support.asus.com || http://estore.asus.com



---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/5/2013 4:25:15 PM
To : "RC_Support@asus.com "
Subject : Re:Re:Re:Re:RE: <TSD>USA1310589 [ID=RPTM20130205100033-331]

[CASEID=PTM20130205101581]


I TAUGHT WE AGREED ON THE G75 MODEL AS I'M DONE WITH THE G74 CAUSE
OF
ALL THE ISSUE WAS MASTAKEN IN THAT , THAT WHAT I TAUGHT WE DISSCUSS

On Mon, Feb 4, 2013 at 8:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130205100033-331 Please click here if you wish to
reply this mail!

Hello,

See below for tracking info. The notebook shipped overnight. Allow some
time for the Fed Ex site to show correct status info.Tracking number
794674689388

https://www.fedex.com/fedextrack/?cntry_code=us& Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com


---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/5/2013 12:06:24 AM
To : "RC_Support@asus.com "
Subject : Re:Re:Re:RE: USA1310589 [ID=RPTM20130204102148-680]

[CASEID=PTM20130205100033]

i accept

On Mon, Feb 4, 2013 at 6:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204102148-680 Please click here if you wish to
reply this mail!

Hello,

I am trying to get this shipped asap. Without your acceptance of the
revised offer i will not be able to submit this request. Please reply
with your acceptance of the revised offer so i can sumit this for
shipment.

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 10:16:57 PM
To : "RC_Support@asus.com "
Subject : Re:Re:RE: USA1310589 [ID=RPTM20130204101973-818]

[CASEID=PTM20130204102148]

yes you are right im sorry for profanity but i am truly frustrated by
the lack of concern . im trying to be patient but i so tired of not
having a laptop that doesnt work . and customer service treating me like
a idiot like it was my fault. i'm truly sorry

On Mon, Feb 4, 2013 at 4:34 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204101973-818 Please click here if you wish to
reply this mail!

Hello,

Please keep all corespondance professional and courteous as i am working
on your case. I am looking into a solution for you. See below revised
offer. This is a new notebook notebook.

G75VW-DS71
Intel Core i7-3610QM
1500 GB 7200rpm
12GB RAM
blu ray combo
bluetooth 4.0

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 7:51:37 PM
To : "RC_Support@asus.com "
Subject : Re:RE: USA1310589 [ID=RPTM20130204100101-754]

[CASEID=PTM20130204101973]

and now no freaking response this such bullshi----

On Mon, Feb 4, 2013 at 2:04 PM, Ryan Proctor wrote:

ASUS CASEID=RPTM20130204100101-754 Please click here if you wish to
reply this mail!

Hello,

The notebook will not likely ship by Thursday. Do you have a friend or
family member that can sign for the shipment?

Best Regards,
Ryan P.

Customer Service Team|| (888)678-3688
http://usa.asus.com || http://service.asus.com ||
http://support.asus.com || http://estore.asus.com

---------- Original Message ----------
From : rinol@optonline.net
Sent : 2/4/2013 7:45:55 AM
To : "RC_Support@asus.com "
Subject : RE: USA1310589 [ID=STM2013020310579638672]

[CASEID=PTM20130204100101]

ACCEPT PLEASE SEND ASAP LEAVING FOR GERMANY THRUSDAY

On Sun, Feb 3, 2013 at 2:04 PM, RC_Support@asus.com wrote:

Hello,

RMA:USA1310589

We are contacting you to offer a buffer identical replacement model .We
have a G74SX that we can ship to you in the next 5 business days. Your
warranty terms and the balance of time left from your prior unit will
carry to the replacement unit. If your warranty on your prior unit has
less than 90 days left. The replacement will carry a 90 day warranty if
your original unit had less than 9