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View Full Version : Asus G60Vx headphone jack stuck "on"



mightyclaw
01-14-2011, 08:35 PM
Usually, when you plug headphones into the headphone jack, the Realtek icon will pop up a balloon saying "INFORMATION: You just plugged a device into the audio jack".

Suddenly, these balloons have ceased. The Realtek control panel shows the headphone jack as "occupied" all the time, regardless of whether or not anything is plugged into it.
The laptop speakers will not work at all (except to play the Asus sound right at bootup, so I know the speakers themselves are still functional.)

Is there any way to "reset" the headphone jack?

Chrismichaeld
01-17-2011, 10:52 AM
Same thing has happened to my G60. I talked to support and they want me to send it in. Which really sucks as everything else is perfect and I just got the laptop exactly how I want it. Any replies or fixes to this would be amazing.

mightyclaw
01-18-2011, 02:53 PM
I found a message board post in which someone with a similar Asus/Realtek combination managed to fix the problem by rolling back the BIOS somehow. This also involved a complete Windows reinstall. This isn't really an acceptable solution for me, so I'm continuing to search, but I can certainly say this is one of the problems with buying a laptop, and evidently no manufacturer is immune from these kinds of gruesome bugs. I just wish someone at Asus or Realtek would prioritize fixing this one without having to resort to a nuclear option.

Chrismichaeld
01-30-2011, 07:48 PM
So can a moderator replay to this please. If you google this laptop you will find that this is a known issue. So theoretically there should be a known solution. I mean its not like your busy moderating other threads as this entire forum is a waste of space that no one even visits.

E-Man Jnr
02-02-2011, 06:09 AM
Hello I registered on this site just for this particular issue. I have the Asus G60jx with the same particular problem. The headphone jack sensor or whatever it uses is stuck on, it started 3 days ago. As I speak right now i just got done with a full factory reset but that didnt fix the problem which makes me think its a hardware issue. I thought the Realtek software was causing the issue but apparently not, I uninstalled it but the issue is still not fixed. I hope there is an easy fix rather than to send it back for repair as I have no waranty on this,its over.

Chrismichaeld
02-03-2011, 10:15 PM
So from what I understand the issue is the pin in the headphone jack bends in a way that makes the laptop think it has headphones plugged in. There is a solution but it is not safe in my opinion. It is simple though. http://forum.notebookreview.com/5879478-post337.html

I am not a developer but I would guess that this could be fixed with a driver or sound tool that makes audio come out of the speakers while its coming out of headphones/external speakers. Basically skipping the jack input all together

vl.shevchuk
08-27-2011, 01:34 AM
There is indeed the partial software solution for this annoying hardware problem. It has to be made through registry. In regedit.exe search the dword parameter ForceDisableJD (It occurs twice in all registry). Change it both times from 00 to something else (01, FF doesn't really matter) and reboot the system. You will at last be able to hear your laptop's internal speakers. But this crutch has two confusing problems. First, when you plug headphone jack in, the sound from internal speakers doesn't fade at all, sound goes both from headphones and internal speakers. Second problem - internal microphone doesn't work at all, you have to plug external microphone in order to speak (e.g. in Skype). But if you really have to use laptop's internal speakers from time to time, this can be a tolerable solution, nothing prevents you from setting ForceDisableJD parameter back to 00, when you don't need internal speakers to sound.

grungeboy2
09-30-2011, 07:09 PM
if it's hardware, then no software change is going to fix it, save for the workaround in the registry.

if it's hardware, i'd send it in while it's covered.

did any of you notice it happen? like did you have some headphones plugged in and then unplug them to notice the sound not come back? if that's what happened, then it sounds like the bent pin issue.

if you just cut it on one day and had that problem then it sounds like something else.

if you got the warranty, use it before it expires.

also do the headphones still work?

vl.shevchuk
10-23-2011, 10:01 PM
Yes, I had some headphones plugged in and then unplug them and notice the sound not come back. It happened twice in my laptop. The first time I managed to solve the problem by twisting jack in semi-plugged positing. When It happened the second time, nothing was helpful, even complete disassemble of jack hole made by specialist. The reason was obvious - the jack which caused this problem was too thick and curved. One hope still remains is to change this broken jack hole with a normal one, taken from some other broken laptop. For now I use mentioned registry key when need the sound from internal speakers. It's simply the cheap and temporary solution of such problem, not the best one. There is no warranty for my laptop because it was ordered in US and brought into my country (laptops are cheaper in US than in Eastern Europe).

AllGamer
04-06-2013, 05:09 PM
this exact problem is happening to me right now, trying all kind of solution, and nothing seems to work.

seems like i'm forced to open it up to fix it :mad:

dstrakele
04-06-2013, 10:35 PM
... this entire forum is a waste of space that no one even visits.

Yeah! I've always suspected @chrsplmr just logs on using different accounts and just writes these threads all by himself! But I've never been able to prove it...

nixahn
08-28-2013, 02:11 PM
IMHO the problem is obviously hardware (happens both in linux and windows for example).

Therfore, I bought this: http://www.pchub.com/uph/laptop/662-86243-8298/Singatron-Length18mm-Jack-Audio-3.5mm.html, and changed the jack; unfortunately, it didn't solve the problem. I can still hear as I used to so it seems my soldering is not very likely to be the problem.

It could be some other problem with the whole little board; it's more expensive, but can be found; for example here: http://www.ebay.com/itm/Asus-69N0E0B10D01-01-USB-audio-jack-board-G60VX-G60V-G50V-G51V-G51VX-G60J-G51J/151094992949?_trksid=p2047675.m1850&_trkparms=aid%3D222002%26algo%3DSIC.FIT%26ao%3D1%2 6asc%3D11%26meid%3D886892579216921211%26pid%3D1000 11%26prg%3D1005%26rk%3D2%26rkt%3D5%26sd%3D16101351 7352%26.

So this post is out of frustration and a heads up for those of you like who might think that changing the jack will solve the problem. Of course, it is possible the new jack was broken, that my soldering was bad in one of the many connectors, etc. It could also be that I get the same symptom but the problem is different in my computer than in others. Just my 5 cents...

If anyone finds a solution, please post. If the moderators know of any way in which tech support learned to solve the problem, please let us know.

sashko02
10-15-2013, 05:05 PM
One more solution for that problem can be found here:
http://code.google.com/p/asus-audio-hack/

nixahn
10-15-2013, 09:52 PM
The solution is very good for windows. I still have the issue in linux and there is no good way to force the activation/deactivation through software that I know of; anyone has a solution?