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View Full Version : Rubber foot came off, or is this how laptop tech support is supposed to work?



Dave
01-16-2011, 03:59 PM
The first time I brought my new G73 with me out of the house, one of the rubber feet came off and I lost it. I called ASUS tech support and they told me to call Newegg, where I bought the laptop from. Is this right? Why did they do that? What's the fastest way for me to get a replacement foot? I can glue it on myself.

Chastity@ASUS
01-16-2011, 10:48 PM
You need to call again, and if you get another PITA rep, ask for a supervisor. Others have gotten replacement feet.

Dave
01-18-2011, 02:00 AM
I called again and asked to speak to a supervisor. The supervisor told me that they would have to RMA the whole laptop and replace the entire bottom panel. I told him that I can't do that because I need this laptop for Officer Training School and can't afford to have anything happen to it or there be a delay in shipping it back to me. He told me he'd call back Wednesday when the factory opens.

xeromist
01-18-2011, 02:44 AM
Honestly I'd just go to a hardware store and find some rubber the right thickness; cut a piece, glue it, and be done.

Chastity@ASUS
01-18-2011, 06:50 AM
I've seen them mail out new feet, so be patient and see how it goes. BTW, you can find dense rubber like that at hardware stores, and cut a piece out as suggested earlier, and glue it in place.

Brian@ASUS
01-18-2011, 05:16 PM
dave, can you pm me the supervisors name? was this a asus call center or direct asus? often calls might get forwarded to an authorized service provider.

Dave
02-09-2011, 06:16 PM
I reached a supervisor today. It's a call-center. Brian, I PMed you his name. I was told again that I need to RMA the laptop.

celebish
08-22-2011, 05:03 AM
The feet, and the knobs protecting the screen began jumping off on day 1.
Two of the feet managed to get away.

What is the best way to go about getting these replaced?

jorlanm
08-22-2011, 05:56 AM
I actualy dont use the rubber foot...I got these rubber bottoms that I use that is thcker than the stock ones and raises my G73sw-3DE almost 1/4" and gives me better venting on the bottom

KoRMaK
01-24-2012, 09:27 PM
Hey guys I have the same problem. Bums me out that I can't find it anywhere I've been re-tracing my steps to find where it fell off. But can I get new ones form Asus? If so, what number or steps do I have to go through to find i?

BrodyBoy
01-24-2012, 09:36 PM
Hey guys I have the same problem. Bums me out that I can't find it anywhere I've been re-tracing my steps to find where it fell off. But can I get new ones form Asus? If so, what number or steps do I have to go through to find i?

What notebook model? The Asus eStore has some of these, but you can also use other options, as the previous poster mentioned.

KoRMaK
01-24-2012, 09:46 PM
What notebook model? The Asus eStore has some of these, but you can also use other options, as the previous poster mentioned.

Its a G53 series.

http://us.estore.asus.com/index.php?l=product_detail&p=4172 says they are for g73 and doesn't mention g53. They look like they could fit though.

Oh and they are out of stock.