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View Full Version : Blue screen of death, help please.



-DDKOX
04-24-2012, 04:20 AM
Hi, I dont know if im posting this on the right section, I apologize if I am, but im quite worried about this problem of mine with my Asus G53sx. I bought the laptop in January and since then it was working very well for me. A couple of months back I started having these blue screen of death crashes and with time these crashes have become more often. The error says "INVALID_KERNEL" (something like that) and then it just restarts itself. This has happened to me while working on projects for Collage and my Job. Its becoming quite frustrating since I have no clue when will it restart itself again. Ive read many threads on different forums, already updated the Nvidia drivers more than once and already saw the Microsoft event log and still no luck. This is one of my last hopes, to see if I can get any help from the same notebook users or any Asus developer. Hope you can understand the impotence of buying a decent notebook expecting it to last and having these kinds of issues within 3 months of use. Hope to hear from somebody soon. Thanks in advance.

PS: Computer specs: Windows 7 home premium (64bit) - Intel core i7 (2.00 ghz) - Nvidia GeForce GTX 560m (2gb GDDR5)

dstrakele
04-24-2012, 04:28 AM
I think examining the BSOD's in more detail could help. Download BlueScreenView from Nirsoft and run it. Then post a screenshot of the results that displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version).

I believe you may need to have at least 5 posts before you can upload a screen shot - so start posting.

1) Tell us in as much detail as possible what you do to reproduce the BSOD. What applications are running? What are you doing in those applications? etc. etc.

2) What Antivirus, AntiMalWare, Firewall, Disk Management, or Remote Access software have you installed to your system?

-DDKOX
04-24-2012, 04:49 AM
Hi, thanks for the quick reply. Already download it and running it. It says 0 crashes though. Do I just have to wait for the blue screen to happen again? or can I just gather the information right away?

-DDKOX
04-24-2012, 04:55 AM
The blue screen happends while im watching videos on youtube, watching movies, online streamings, playing games (only play PES 12, Call of duty MW 3 and Skyrim). I study industrial design so when Im modeling something in 3d or rendering it still happens. I mostly have the rest on default, the Avast anti virus that came with the pc, along with all the other components.

dstrakele
04-24-2012, 05:10 AM
Hi, thanks for the quick reply. Already download it and running it. It says 0 crashes though. Do I just have to wait for the blue screen to happen again? or can I just gather the information right away?

BlueScreenView reads the memory dump files in the C:\WINDOWS\minidump directory. Do you have any files in that directory?

http://support.microsoft.com/kb/315263 discusses how to configure Windows to capture small memory dump files. That is the Windows 7 default, but you could see if it has been changed.

Are you sure about the Avast Antivirus? The G74SX ships with a trial of Trend Micro Antivirus. I would guess the G53SX would have the same. If Trend and Avast are both running on your system, that could create problems.

-DDKOX
04-24-2012, 05:24 AM
I tried to access the minidump directory but it says I dont have permission to access that file. After that it opens the directory and Its empty. About the Anti virus I think your right, since I bought mine from a place where they had to import it from the states (Since in South America there arent too many places where to buy the G series directly from). After unpacking it I had to wait for a couple of hours for the programmer to install some basic programs. One of them was the Avast anti virus I suppose.

dstrakele
04-24-2012, 05:30 AM
I suspect the \minidump directory IS empty since BlueScreenView reports no crashes. Be sure Windows 7 is configured to capture a small memory dump. Here is a better article with screen shots: http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

ComputerChuck
04-24-2012, 05:35 AM
I had the same problem two days ago. The system crashed with the BSOD immediately after the windows 7 logo and before my desktop would come up. Safemode same thing. "last known good config settings" same thing. Windows install disk startup repair same thing. System restore using install disk same thing. I thought my hard drive failed so I put it into my other desktop as a slave. Worked fine. Memory test passed fine. So I disabled automatic restart upon system failure and googled the error code and found that it was a rare system corruption that mimiced a hardware failure. So I reinstalled windows on the same hard drive and it put my old windows in a folder called old. There I transferred my user account files (My Documents, Pictures, Favorites... etc) and I am in the process of reinstalling all of my programs.

While re-installing my drivers I found that ASUS very recently updated alot of the motherboard chipset drivers. I am unaware if this is the problem but everyone that has posted this issue on different forums (Try googling Blue Screen of Death Error and then refine the search by past 24 hours) have all been people with ASUS motherboards.

So before everyone gets their panties in a bunch look around and see if others are suddenly having a similar problem.

Good luck.

dstrakele
04-24-2012, 05:41 AM
A couple of months back I started having these blue screen of death crashes and with time these crashes have become more often.

The boxers were getting a little wedged...

Myk SilentShadow
04-24-2012, 05:49 AM
@dstrakele: lmao nice one

@-DDKOX: have you tried to uninstall your nvidia drivers? if not, uninstall them and run a registry cleaner to remove all the left over bits of junk and then try reinstalling the drivers again. It sounds like a corrupted graphics kernel

-DDKOX
04-24-2012, 05:50 AM
Good to know about the corruption failure linked to the Asus mother boards. Thing is Ive had this problem for a while now not days or weeks ago. And tried to solve it a long time ago with no luck and didnt have the time to thoroughly look for a specific solution to this (I though it was something that could be solved by downloading the new drivers). I just got tired of it today since it happened 3 times in a row and started looking again for quick possible solutions. Thanks anyways.

dstrakele
04-24-2012, 05:54 AM
This is why I believe it is important to delve more deeply into the BSOD's with BlueScreenView.

Myk SilentShadow
04-24-2012, 06:02 AM
An INVALID_Kernel error if that is the one that always comes up is usually 90% of the time a failure of the graphics drivers. A simple update won't fix the problem....you need to uninstall the drivers, sweep the registry to clean it out completely, reboot and reinstall the drivers.

-DDKOX
04-24-2012, 06:09 AM
Already uninstalled the graphic driver, and as I was finishing the registry clean with CC cleaner the blue screen crashed my pc again. As a matter of fact I was just writing you guys about the progress. As the PC started again it automatically re-installed the graphic drivers even though I told it not to..good thing is I have the information of the crash report with BlueScreen View.


dstrakele How can I send you the information gathered with BlueScreenView.

dstrakele
04-24-2012, 06:11 AM
When you installed the video driver last time you chose the option for automatic updates. Don't do that. See if you can get rid of it. You may need to search the web to find out how to remove it.

Myk SilentShadow
04-24-2012, 06:23 AM
To disable Auto updates:
1 Right click on Nvidia Control Panel in your System Tray
2 Uncheck "Automatically check for updates"


You mean something like that dstrakele? :p

dstrakele
04-24-2012, 10:41 AM
How can I send you the information gathered with BlueScreenView.

Post a screen shot of the results if you can. Otherwise, just type the info into a post.

tWiCeAsfLyOhMy
04-24-2012, 04:17 PM
Majority of the time a Blue Screen Of Death ( BSOD ) is hardware/RAM related. More often than not, in my experiences at least. The only real thing you can do at this point is rule out that it's not a driver related issue. Not sure why they asked you to use CC Cleaner.. I think they meant driver sweeper.

At this point, download graphics driver. Click Here (http://www.nvidia.com/object/notebook-win7-winvista-64bit-296.10-whql-driver.html)

Once you've done that, download driver sweeper here. Click Here (http://phyxion.net/Driver-Sweeper/Driver-Sweeper/Version-3-2-0/)
*Download Installer*

Install driver sweeper. Sit tight, we'll use it in just a few moments.

Go to Start --> Type 'Device Manager' in the Search box, click Device Manager --> Click the arrow to the left of 'Display Adapters' --> Right click Gtx 560m --> Click Uninstall. Your screen will change resolutions at this point.

Go back to Driver sweeper, run it. Click Nvidia, Analyze. Let it do it's job. Then Delete everything it finds. It's important to only select Nvidia before you analyze as you don't want to delete anything you don't need to.

Once that is done restart your system. Windows will install your hardware. You will see an indicator bottom right.

Install the driver you downloaded earlier, Click perform clean install.

This process is the prefered method for installing and updating drivers.

If you have BSOD's after this we now know it is not due to a graphics Driver conflict. Process of elimination.

-DDKOX
04-24-2012, 08:46 PM
Thank you tWiCeAsfLyOhMy. Followed all the steps carefully and when I was just about to reboot the computer (with all drivers gone and sweeped) blue screen appeared and crashed the system again just when it was about to reboot itself. With this I suppose the issue isnt linked with a graphic driver.

@dstrakele Sure I could post the info but can you explain a bit on wich info to send, I see a lot of reports and dont know wich one exactly we need to look at. (Im kinda new at this blue screen stuff :P).

dstrakele
04-24-2012, 10:05 PM
I'd like to see a) the Bug Check String, b) the Bug Check Code, c) the 4 Parameters, and d) the filename of the driver or module that possibly caused the crash.

tWiCeAsfLyOhMy
04-25-2012, 02:14 AM
Couple of questions. How long did you have your computer before these issues started? What did you install in that time frame?

Check your temps, download Core Temp here. (http://alcpu.com/CoreTemp/) Install it.

Download and install this gadget here (http://download.microsoft.com/download/5/E/3/5E316832-F284-42FD-A793-A84FCFA0E299/All_CPU_Meter_V3.5.gadget) to monitor CPU temps and usage real time. After installing this gadget, click the Wrench icon to the right of it. Click options, select "Display temperatures - On"

Download and install this gadget here (http://download.microsoft.com/download/5/E/3/5E316832-F284-42FD-A793-A84FCFA0E299/GPU_Meter_V1.1.gadget) to monitor GPU temps and usage real time.

Post your temps idle and under load.

This is so we can rule out over heating as an issue.

The next thing to do is to test the ram. There are two ways of doing this

Number one being.

Download Memtest86 here. (http://www.memtest86.com/memtest86-4.0a.iso.zip) Extract the folder, then burn them to a disc. Use the disc as a bootup, run the program and let it run it's passes.

Number two being.

Take out all the sticks but one and see if you get a bluescreen on that memory stick. Of not, add another stick and so on. The problem with this is that even if you still get BSOD it could still be related to something else. To good thing is, if you don't get any more BSODS with only a few sticks of ram in.. You know which RAM stick is crap and that BSOD was caused by a faulty ram stick. If you choose this route, keep track carefully of the sticks used and where you placed them.

Post those BSOD results for this other guy, it can reduce the headache of manually diagnosing BSOD's. The temp things above are handy and useful to have even when you're not having BSOD's. Memtest is a good tool to have and you can use it on other computers than your own.

-DDKOX
04-28-2012, 03:26 AM
Hi guys...sorry for taking too long to reply. I got bad news...my pc died three days ago, it cant start and cant fix the startup problem nor can I restore the system from any previous restore points. I was kinda busy this past few days re doing ALL my work for this week and still need to do more for the next! Im very dissapointed with Asus, not only for this issue but with the customer service aswell. I called the Asus tech support number it said on the warranty booklet that came with the computer (Argentina technical service...since im in Argentina atm) and they told me "we can not validate the warranty because the pc wasnt made in Argentina"...even tho when I bougth it they said "1 year INTERNATIONAL warranty"...Now I spoke to the retailers that sold me the PC and they told me they were gonna contact someone in Taiwan to help clear out this issue. Now Im here just waiting for someone to reply. I dont know how long it will take but if they take more than a week ill just repair it somewhere else (renoucing my "international warranty" privileges) I am needing my pc right now more than ever and cant affort to loose it nor to waste time waiting for this mess to clear up. Im not going to say that Asus is the worse and that their products are crap because despite all of this I like Asus and believe it to be one of the best brands of pcs at the moment, but this is definitely a bad start...

dstrakele
04-28-2012, 04:01 AM
No need for apologies, @-DDKOX. That's the advantage of this format. The thread pops back to the top of the list when you can provide the information.

Sorry to hear of your trials and tribulations. I've read of others having a similar experience with the international warranty. It seems like it's honored ONLY if the laptop is purchased LOCALLY. It seems its only purpose is to frustrate customers. I can't say I understand it...

You might try giving Mason@ASUS a PM on this forum. He has helped others with warranty problems.

google 5225
03-09-2014, 06:06 AM
I had the same problem two days ago. The system crashed with the BSOD immediately after the windows 7 logo and before my desktop would come up. Safemode same thing. "last known good config settings" same thing. Windows install disk startup repair same thing. System restore using install disk same thing. I thought my hard drive failed so I put it into my other desktop as a slave. Worked fine. Memory test passed fine. So I disabled automatic restart upon system failure and googled the error code and found that it was a rare system corruption that mimiced a hardware failure. So I reinstalled windows on the same hard drive and it put my old windows in a folder called old. There I transferred my user account files (My Documents, Pictures, Favorites... etc) and I am in the process of reinstalling all of my programs.



I have encountered the same problem but do you know any other ways to fix the BSOD without putting hard drive into other desktop? I cannot open my ASUS laptop since Oct. 2013.

numanuk
05-12-2014, 03:46 AM
The kernel is the most privileged area of any OS, many device drivers are loaded into kernel space such as antivirus etc etc.
the usual problem with kernel is bad ram, if the kernel tries to retrieve some data from ram but the data it pulls is bad because of a bad ram stick a BSOD or extreme system unstability which usually results in a BSOD will occur. Basically any problem (even if its recoverable) that pulls the carpet from under the kernel will fire up a Kernel BSOD.