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g73 user
01-26-2011, 07:41 PM
Hi there,

I recently bought an Asus G73jh. It runs games wonderfully, but I'm having issues with WoW
temporarily freezing for about 2-5 seconds at a time. Mind you, it comes unfrozen afterwords, but it just randomly freezes for short spurts, and I'm very concerned.

I would really appreciate any incite that is available!

Thank you in advance!

Chastity@ASUS
01-26-2011, 10:58 PM
Play using High Performance, and make sure your HDDs do not power down. You can change all these settings inside Power4Gear Hybrid, or in Windows Power Management

Meshugga
01-27-2011, 02:39 PM
I am having the same issue on my G73SW-A1. It happened about 6 times in 3 hours of game play and it lasts about 6 or so seconds. The power adaptor is plugged in, I have the newest Nvidia Drivers, I play in high performance mode and have all of the power options set to never.

Chastity@ASUS
01-27-2011, 10:58 PM
If it has the Momemtus XT drives, you need to update the HDD's firmware to fix this issue.

Download the firmware updater, and run it. Ctrl-C to abort, and at the command prompt run:

FDL487A -m Anak -f ANQSD24.LOD -i ST95005620AS -s -x -b -v -a 20 (for 500GB Momentus XT)

The installer will not recognize the OEM drives, but this command forces the update. Some have had to run it several times to flash properly.

serlex
01-28-2011, 12:13 PM
I'm suffering from the same issues ever since I got my g73jh.

All games that I have installed on one of my drives suffer from some momentary freezing... Even videos from that HD freeze when you resume them after having paused them. Funny thing is that you can hear the HD spin up and down...

Both of HDDs are WDC WD5000BEVT-80A0RT0

any known issues with them?

Xanderprime
01-29-2011, 04:37 PM
Hi there,

I recently bought an Asus G73jh. It runs games wonderfully, but I'm having issues with WoW
temporarily freezing for about 2-5 seconds at a time. Mind you, it comes unfrozen afterwords, but it just randomly freezes for short spurts, and I'm very concerned.

I would really appreciate any incite that is available!

Thank you in advance!

I have the same exact problem in wow. I just bought my G73 from Best Buy a few days ago. I checked all the drivers (all up to date) and I'm running bios ver 211.
I turned on the turbo option in the bios and twin turbo is enabled.

Not sure what is going on. The framerate with ultra settings in wow are fine, but the momentary pauses every few minutes are annoying. Any help would be appreciated.

Meshugga
01-29-2011, 06:11 PM
Ctrl + C does not give me a command prompt. All i get is a message that says Press C to load your operating system.

I downloaded MomentusXT-ALL-SD24.exe.

Chastity@ASUS
01-29-2011, 10:11 PM
http://forums.seagate.com/t5/Momentus-XT-Momentus-and/Firmware-update-Momentus-XT/m-p/77238 for some additional info

Chastity@ASUS
01-29-2011, 10:13 PM
I have the same exact problem in wow. I just bought my G73 from Best Buy a few days ago. I checked all the drivers (all up to date) and I'm running bios ver 211.
I turned on the turbo option in the bios and twin turbo is enabled.

Not sure what is going on. The framerate with ultra settings in wow are fine, but the momentary pauses every few minutes are annoying. Any help would be appreciated.

The lag is coming from the HDD firmware I believe, so updating the BIOS, and everything else you've done will not help. You need to download the current firmware and force load it for your device. (The program won't automatically do OEM drives, cuz Seagate is being ghey.)

Xanderprime
01-29-2011, 10:22 PM
The lag is coming from the HDD firmware I believe, so updating the BIOS, and everything else you've done will not help. You need to download the current firmware and force load it for your device. (The program won't automatically do OEM drives, cuz Seagate is being ghey.)

My hard drive is a Western Digital WDC WD6400BEVT-80A0RT0. Is there a handy link for this firmware?

Meshugga
01-29-2011, 11:51 PM
According to that thread you have to use the CD ISO version of the firmware updater to get the CTRL + C break to prompt.

Thanks Chastity. I'll have to wait till Monday to do this because I am out of town. I'll repost then.

Wotanik
02-01-2011, 02:49 PM
Hello,

I have similar problems with WoW. And when I try to update the firmware, CTRL + c does nothing but boots back to Windows... any workarounds for this? It's getting slightly annoying.

At what point am I supposed to press CTRL + c? I kinda just spam them throughout the installer... but it boots to Windows.

stevepidge
02-01-2011, 05:57 PM
Exact same issue here. WD6400bevt hdd. Random freezes in wow and other applications of 1-5 seconds. Please investigate a solution.

Meshugga
02-02-2011, 12:39 AM
You need to burn the update utility iso and boot off of that CD to get the CTRL C functionality. It doesn't work with the .exe version.

Wotanik
02-02-2011, 10:24 PM
Yeah, got it now. Didn't notice any lagging in WoW today.

Thanks!

Now I've only been experiencing these shutdowns... WoW once and CoD: Black Ops once. I hope there will be some fix to this soon as my temps go max 73c with slight OCing, so it doesn't seem to be any temp problem. And I don't even get any log files about what happens.

EDIT: Now I got 2x shutdowns while playing Dead Space 2. Highest temp was 64c, highest CPU core temp was 65c, HDD was at about 40c... I had the HWiNFO32 logging all the temperatures. Dunno what's up with that shutdown thing.

Meshugga
02-04-2011, 06:20 PM
I finally got a chance to burn the iso and do the firmware update today and once i get to the command prompt and run the command it takes me to the same "Press C to return to windows or linux" screen I was getting in the windows version.

When I press C it takes me back to the command prompt. I tried running it 10 times the first time just by pressing C, Up arrow, Enter and it never gave me any other message.

After that I restarted and booted the iso again 4 more times and it still never updated the firmware nor gave me a different message.

Just for reference I am typing in:

FDL487A -m Anak -f ANQSD24.LOD -i ST95005620AS -s -x -b -v -a 20

And I have 2X Seagate Momentus XT 500GB Hybrid drives. Please let me know if I am doing something wrong or missing something.

Meshugga
02-04-2011, 07:01 PM
https://picasaweb.google.com/Brandhill/MiscPictures#5569906641515501922

Open the image in a new window.

This also started today in WoW. I haven't seen similar problems in other games and the only zone that I have seen the problem in is Deepholm. I rolled back my drivers to the ones available on Asus's website and the problem continues. It lasts for about 20 seconds and the screen goes black. Sometimes it comes back and works for a few minutes more, sometimes I get the message that the Nvidia Display Driver has crashed and recovered and sometimes wow crashes.

Also, when I was rolling back the driver I uninstalled the nvidia display driver and my monitor went black and never came back. I had to force restart.

Meshugga
02-04-2011, 10:56 PM
Sorry to post so much but I figured out why it wouldn't let me update my firmware for the momentus drives. You have to change the SATA configuration to IDE for them to be recognized by the Boot CD updater.

merchantm
03-02-2011, 06:42 PM
Hi,

Yes I have followed the instructions carefully, including changing to IDE etc

When I type in the text string on the command line, all that happens is that the screen clears and then it goes back to the command prompt I was just at.

Is this correct?

It doesn't seem to do anything else at all.

colson79
03-04-2011, 06:08 PM
I think there is something else going on besides hard drive firmware. Some of these post point to a hard drive firmware update for a know seagate issue but some users including myself are having the stuttering issue on the bestbuy version which has the Western digital hard drive. There isn't a firmware update available from WD. I notice the problem playing Starcraft 2. Game runs great but every few minutes it lags and then speeds up real quick until it catches up with the action.