PDA

View Full Version : Anyone else have a Explorer.exe - application error on their G74sx?



Vergil
05-24-2012, 06:01 AM
For the last 3 weeks I have been haveing the following error message:

Explorer.exe - application error
The instruction at 0x800051da referenced memory at 0x0285c000. The memory could not be written.
Click OK to terminate the program.

I get this error whenever I go to the taskbar and select the windows explorer folder immediately get the application not able to run, trying to find the solution to the problem then get the error message above.

I also get the error when I go to start, and then computer.

I have a Asus G74sx 3D model, running windows 7 Ultimate, 16gb ram.

I have used the recovery partition to bring the computer back to factory defaults, installed all the windows updates, all the asus updates for my laptop using Asus Live Update. It worked fine for a day then it went back to the same error. I have run Norton 360 for malware and such, even though it was a clean install, and it found no problems. I have not installed any other programs.

PLEASE HELP! I am unable to access my drives to get to my data.

Vergil

Addendum:

I ran event viewer and got the following data:
- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-05-23T15:00:39.000000000Z

EventRecordID 2848

Channel Application

Computer AsusG74SX

Security


- EventData

explorer.exe
6.1.7601.17567
4d672ee4
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000005
00000000000532d0

and I also got:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-05-23T15:00:30.000000000Z

EventRecordID 2843

Channel Application

Computer AsusG74SX

Security


- EventData

Explorer.EXE
6.1.7601.17567
4d672ee4
ASUSWSShellExt64.dll
1.1.0.27
4c7f631d
c0000005
00000000000051da

Holy
05-24-2012, 01:53 PM
Sounds like a ram stick could be bad. Take the first 2 out and start again qnd see if the problem persists. If so try each stick individualy.

Bear in mind i could be completly wrong.

dstrakele
05-24-2012, 03:34 PM
Try uninstalling ASUS WebStorage. It has been implicated in Explorer.exe crashes and has its .DLL listed in your 2nd Application Error.

Vergil
05-25-2012, 06:03 AM
I uninstalled webstorage. Unsure what the other one is about. Any clues on how to fix it?

PILGRIM
05-25-2012, 06:45 AM
I uninstalled webstorage. Unsure what the other one is about. Any clues on how to fix it?

Check these sites for a workaround about ntdll.dll errors:
http://www.ehow.com/how_6109933_stop-error-ntdll-dll.html
http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm