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Griffin
05-29-2012, 03:00 PM
Stupidly I used live update and installed all the 7 updates for the G75 to then end up loosing the usb ports which were fine prior

The error in device manager is:
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

This is for both of the intel 7 series / C216 chipset family usb enhanced host controller 1E26 and 1E2D as well as the intel usb 3.0 extensible host controller

I have downloaded both the chipset and usb drivers from ASUS site and both ran the installer and manually tried to update to no avail

The USB works till it hit windows and wont run anything including hard drives and mice

dstrakele
05-29-2012, 04:35 PM
Try using Windows System Restore to restore your system to a time before the ASUS Live Update. See http://windows.microsoft.com/en-us/windows7/products/features/system-restore for more details on this feature.

kiba
05-30-2012, 08:31 PM
I would just like to say thank you to the OP for warning me of this issue so that I could uninstall liveupdate along with the rest of the bloatware I didnt need, It seems like you saved me a headache.

Detok
05-30-2012, 10:27 PM
I too had this same exact problem. Just a heads up I was unable to restore and recover. Took it to Geek Squad and they too couldn't restore. They said they order me a new one, hopefully tomorrow I'll receive it. I to was informed its best to uninstall the ASUS live updater.

Anyone reading this uninstall the Live Updater?, and if so what were your steps you took to remove it and have you had any problems since?...

Thanks.

john_from_ohio
05-30-2012, 11:02 PM
Anyone reading this uninstall the Live Updater?, and if so what were your steps you took to remove it and have you had any problems since?...


Just a regular program that you uninstall by going to control panel ==> Programs and Features ... find it and right click on it to uninstall it ...

Arvinaaaaa
05-31-2012, 12:10 AM
actually, live update sucks :P

corneliusm
06-04-2012, 04:25 PM
Registered just to reply to this issue. Had the same problem, used ASUS live update and USB3 ports didn't work. I actually fixed it, and I didn't need to return the unit to Best Buy.

I went to the ASUS support site and downloaded the newest intel USB driver for the G75. Uninstalled the old drivers using the device manager on the control panel, and then reinstalled the ones from the ASUS website. Rebooted and USB was back to normal, and tested perfectly with USB1/2/3 devices.

I subsequently uninstalled LiveUpdate to prevent the same issue.

ceradecke
06-11-2012, 06:49 AM
Hey everyone,
I would like to report that I too had the same USB issue with my G75 after an Asus live update USB 3.0 driver update. I called customer support and they recommended a system restore as well.
System restore DID fix the problem. Good luck,

Chris

Theodor
06-11-2012, 07:03 AM
My usb ports killed themselves. I removed the live update several weeks ago. Yesterday i got the bsod, followed by automatic disabling of controller/all usb ports. This is the second time this has happened.
Is there now way around this, other than to do a system restore/clean install?

And by the way - Asus what the f**k is this s**t?

Here4Help
06-11-2012, 09:15 AM
This may help.

I had similar problems with not getting my devices to connect, after this update, it worked fine.

http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21129

Shooby
06-11-2012, 09:53 AM
I also had the same issue, Either of those previouse sites give you access to the latest USB 3.0 drivers, however when reloading the drivers I get the error, "your system does not meet the minimum specifications" which is why the original update probably failedin the first place!
WTF!
How about some help here guys. The readme says this, however the install doesnt specify where the system is not being recognised by the new driver.
A Little help here guys, ASUS, INTEL? Kind of Sad to get Shafted after laying out $2.5K
************************************************** **********
* 1. SYSTEM REQUIREMENTS
************************************************** **********

1. The system must contain one of the following Intel
Chipsets/Processors:

3rd generation Intel(R) Core(TM) Processor Family
2nd generation Intel(R) Core(TM) i3 processor
2nd generation Intel(R) Core(TM) i5 processor
2nd generation Intel(R) Core(TM) i5 vPro(TM) processor
2nd generation Intel(R) Core(TM) i7 processor
2nd generation Intel(R) Core(TM) i7 vPro(TM) processor

Intel(R) 7 Series/C216 Chipset Family (Panther Point PCH)

2. The software should be installed on systems with at
least 1 GB of system memory.

3. There should be sufficient hard disk space in the <TEMP>
directory on the system in order to install this
software.

The drivers included with this distribution package are
designed to function with all released versions of
Microsoft Windows* 7 OS available at the time of release
of this package

_
06-11-2012, 10:37 AM
I've asked them to remove the update our end asap.

Are those drivers from Intel or our own website from the G55/75 product page?

kiba
06-11-2012, 10:45 AM
I've asked them to remove the update our end asap.

Are those drivers from Intel or our own website from the G55/75 product page?
neither, as the thread states in the title, they are from the asus liveupdate application.

thanks again to the people in this thread for warning me, saved me a headache.

Theodor
06-12-2012, 01:54 PM
New driver fixes problem! Did for me anyway..

Install USB Charger Plus from: http://support.asus.com/Download.aspx?SLanguage=en&p=3&s=111&m=USB%20Charger&os=30&ft=14&f_name=USBChargerPlus_Win7_64_Z211.zip#USBChargerP lus_Win7_64_Z211.zip

_
06-13-2012, 03:19 AM
Another way to try I've just been told:

Uninstall USB 3 drivers.
Uninstall USB charger+ utility
Uninstall Live Update.

Restart the PC.

Windows should reinstall the USB drivers automatically as the PC boots into the OS. If not, download and install the USB 3 drivers manually from the ASUS site and install them.

Optional: Manually download the latest Charger+ and Live Update to install.

MGTV
08-15-2012, 06:08 PM
New driver fixes problem! Did for me anyway..

Install USB Charger Plus from: http://support.asus.com/Download.aspx?SLanguage=en&p=3&s=111&m=USB Charger&os=30&ft=14&f_name=USBChargerPlus_Win7_64_Z211.zip#USBChargerP lus_Win7_64_Z211.zip

Worked for me! Thanks!

bubbahtao
01-16-2013, 01:10 AM
yo guys! I'm not sure if anyone is still having this problem but I just came across this thread after trying to figure out a solution. I uninstalled the ASUS USB quick charger application from the control panel and BLAMO! It worked like a charm! I ran the ASUS LIVEupdate like a fool and that's what caused it.

Direktor
01-21-2013, 12:10 PM
I also tried the above patch, didn't work, even after uninstalling the existing driver first.

UPDATE: As per earlier comment, uninstall the USB Charger program and it resets all USB as it was. Boom!

ANDREWMELLISH
03-12-2013, 11:39 AM
yo guys! I'm not sure if anyone is still having this problem but I just came across this thread after trying to figure out a solution. I uninstalled the ASUS USB quick charger application from the control panel and BLAMO! It worked like a charm! I ran the ASUS LIVEupdate like a fool and that's what caused it. Many thanks from me too - Uninstalling USB Charger Plus did the trick - Only found your advice on page 2 so wasted 2 hours trying fixes on page 1 - Maybe it could be moved up the order somehow. No more live updates for me......

Yumehogosha
04-22-2013, 05:18 PM
LIve update installed an 'updated' version of usb supercharger plus (2.0.9). That update will hijack your usb drivers and they won't work. Go to the Asus website, find your computer and and OS and manually download the correct update for the supercharger plus under Utilities. The newest update on the website is more recent and fixes this problem.

raytremayne
01-15-2014, 04:05 PM
I found a fix for this in the registry. Hours of searching after Asus support could only offer a system restore.

Here is the process
Backup registry
In Device manager find the usb drivers with the issue ( code 32 )
Get its class GUID - right click -> properties -> Details -> (property device class guid) - something like {36fc9e60-c465-11cf-8056-444553540000} you can right click and copy to notepad
Then in regedit
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class
In the section for your device class guid delete the upper and lowerfilter keys
Reboot and usb ports start working.

Worked nicely for me. If uneasy with registry hacks remember to backup your registry ( regedit export \ import)

w-space2010
01-15-2014, 06:44 PM
Yeah this just happened to me except after I updated my USB 3.0 drivers. I am not computer illiterate, but definitely don't speak hacker language or programming or anything like that. I just wish I knew how to fix this :(

Clintlgm
01-15-2014, 06:52 PM
You should be able to uninstall the USB 3.0 Driver from Control Panel/Win 7 or uninstall it from Device manager Win 8 or 8.1, for win 7 install the latest on the Asus Support Download (http://support.asus.com/Download.aspx?SLanguage=en&m=G75VW&p=3&s=388)site for you NB and OS. For 8 and 8.1 USB 3.0 is natively supported by Windows, Allow the Windows driver to install works great on my NB with 8.1

As far as Asus live update is concerned there are warnings through these Forums. UNINSTALL IT, it can harm your NB

thaskef
01-21-2014, 01:02 AM
All of the fixes above did't work for me, and I was one of those lucky people whose windows system recovery failed as well. I spent 2 hours on the phone and chatting online with asus tech support to no avail. They recommended all kinds of crazy solutions that definitely weren't going to work...

Then I finally decided to use my Advanced Uninstaller program to completely remove that asus usb power program that had apparently been installed when I did the live update, and everything returned to normal! It took a restart and a lot of waiting as it sorted out a ton of USB drivers and downloaded driver updates it supposedly needed (although I thought I had all of these installed already), and then it magically kicked in and started working just fine.

Good luck!

Clintlgm
01-21-2014, 02:09 AM
All of the fixes above did't work for me, and I was one of those lucky people whose windows system recovery failed as well. I spent 2 hours on the phone and chatting online with asus tech support to no avail. They recommended all kinds of crazy solutions that definitely weren't going to work...

Then I finally decided to use my Advanced Uninstaller program to completely remove that asus usb power program that had apparently been installed when I did the live update, and everything returned to normal! It took a restart and a lot of waiting as it sorted out a ton of USB drivers and downloaded driver updates it supposedly needed (although I thought I had all of these installed already), and then it magically kicked in and started working just fine.

Good luck!

For Clarity are you referring to the "Asus Charger Plus" program?