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Wafflay
06-21-2012, 11:08 AM
Hi, I recently purchased a G74SX model and now, after some months, a straight line has appeared on the monitor, I closed windows to see if it was only on that window but to no avail it was still there, I even restarted the laptop, it's still there. I've come to the conclusion that is a monitor problem but I would like to know more about it, I do not believe I can send it in as I am currently in a different country and I don't really want to take it in as I do not exactly... Trust the people here enough with something worth over $1000, so I'm hoping you guys could help me out, is there a do it yourself way to fix it? Has anyone else received this problem? I do not know what caused it but if it helps, I was playing StarCraft II when it appeared, only a few minutes ago, everything else has been working swimmingly, also I don't know if it's relevant, but I just used ASUS live update for 12 or so updates and restarted at least three times a few hours beforehand, I don't think that made a difference at all but I like to be thorough.

Also, if I do have to take it in, is there an ASUS store in Shanghai? Or an approved repair shop? I would really prefer a place that has helped with an ASUS laptop in the past. I searched for an ASUS store on Google but I don't think there is one. Actually, I'm beginning to think ASUS doesn't actually have a store.

9392

xeromist
06-21-2012, 04:23 PM
This is either a problem with the display or the display connection. If you feel comfortable with it you could always open it up and reseat the display connection to see if that fixes it.

PILGRIM
06-21-2012, 04:55 PM
Sound idea from xeromist. But if you're squeamish about prying open your G74,
try troubleshooting it first as software-related. The fact that the problem occurred just
after updating drivers/apps via ASUS Live Update makes it so. I suggest you try to do
a Windows System Restore first to a point where system was working fine. (ASUS Live Update
is known to be a troublemaker, so it's better to update drivers manually.)

ASUS Shanghai Service Centers can be found here: (You may use Google translator for the addresses)
http://support.asus.com/ServiceCenter/List.aspx?SLanguage=en&r=1&c=9&a=33&p=3

Wafflay
06-21-2012, 05:00 PM
Hi again, I decided to take it to a store to check it out, my brother says it's probably my graphics card, which overheated or something. If it overheated, would this be a possible result?

Also he said that if it's overheated, it's probably broken or something and can not be replaced as it is integrated, would I have to get a new laptop altogether or is there some way I can get it switched out? If I need to get a new laptop, can I make a request to simply switch out the new hard drive with the one I currently have, I don't want to have to go through the process of re-downloading and installing everything, something that will surely take weeks.

xeromist
06-21-2012, 05:40 PM
If the line always stays in the same place then I don't think it's the GPU. A fixed line is almost always display related. GPU problems manifest as artifacting, sudden cutting out, BSOD, etc.

gilbert
06-21-2012, 06:07 PM
why does the g74sx has a lot of problems with the lcd's ? i had to take mine to best buy twice to get the screen replaced , is the quality of our screens bad compared to other laptops in this price range ?

PILGRIM
06-21-2012, 06:30 PM
Which monitor have you had before and now, gilbert?
My G74 has the MONITOR\LGD02C5 matte screen (I believe it's an LG Philips brand).
Aside from a single bright dot problem I initially had (it was resolved),
the screen is simply marvelous.

Wafflay
06-21-2012, 06:37 PM
This is the first problem I've encountered with the G74S, hopefully my last, hopefully it's display related and can fixed on the spot.

xeromist
06-21-2012, 06:51 PM
why does the g74sx has a lot of problems with the lcd's ? i had to take mine to best buy twice to get the screen replaced , is the quality of our screens bad compared to other laptops in this price range ?

How many is "a lot of problems"? I don't think we've had more than a handful of people here on this forum with issues and that would actually be pretty good considering the volume of shipped units. If you have inside information on failure rates at a major retailer I'd be interested to hear them.

gilbert
06-21-2012, 08:29 PM
well just myself got my first one replace for weird pinkish color around the edge of the screen then the second one had some little bright dots and that too had to be replaced , this one that i have now its been good so far but i don't know what type is it where can i look that up ?

xeromist
06-21-2012, 08:47 PM
well just myself got my first one replace for weird pinkish color around the edge of the screen then the second one had some little bright dots and that too had to be replaced , this one that i have now its been good so far but i don't know what type is it where can i look that up ?

The panel type? It would be TN. Anything that is VA or IPS is advertised as such since they are more expensive to produce. If you want to know the original maker or model of the panel I'm not sure that is something you can find out without taking the machine apart. I'm guessing people who have disassembled machines have probably documented it somewhere on the 'net but there's no 100% guarantee that it's the same as ASUS sometimes changes sources.

dstrakele
06-21-2012, 08:55 PM
If you expand "Monitors" and right-click on your display in Device Manager, choose "Properties" from the popup menu, select the "Details" tab, then click on the drop-down menu in the Property area on that tab and select "Hardware Ids", your display's Hardware ID will be displayed in the Value area. You can then Google the Hardware ID to learn the manufacturer and other details about your display (Note that this may require you to be a bit of a detective - examining many hits to obtain the information you seek).

xeromist
06-21-2012, 08:57 PM
Ah good to know! I thought the panel was totally hidden from the user but that's useful. I already repped you recently though so you can't have any more. :D

gilbert
06-21-2012, 09:01 PM
this is what i found so far ,

Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: MONITOR/SEC544B
Native Mode: 1600 x 900(p) (59.998Hz)

dstrakele
06-21-2012, 09:13 PM
That's a Samsung display. If you Google SEC544B, the hits in pages that provide reviews can give you more details.

Wafflay
06-21-2012, 09:16 PM
Yeah... I had two lines this time for a little bit but one disappeared, still a monitor problem?

xeromist
06-21-2012, 09:26 PM
Still sounds like a loose connection to me. *crosses fingers for Wafflay*

gilbert
06-21-2012, 09:33 PM
That's a Samsung display. If you Google SEC544B, the hits in pages that provide reviews can give you more details.

yeah thats what i have just found after google in it . i guess every g74sx 1600x900 has the same display ?

Wafflay
06-22-2012, 12:24 PM
Yeah, can't take it in until the weekday, there's a holiday going on so no one is working.

Now I have two lines again and this time I do not think the second one will be going away like before. The second one is like right above the first.

Make that that three now. :/

Is there a chance that the cause of this really is the graphics card?