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Symho
06-27-2012, 09:13 AM
Hi forum,

i have called the ASUS's assistance and i have explained the problem on the my G74Sx. Well, i must send it to repair! The problem is:

1.electrostatic shock on keyboard when the note is it plug in to the AC;

2. The key "canc" not responding;

3. The wi-fi not receives the signal properly

With G71gx i have chenged the note 2 times, with G74Sx also, i believe that the G series are not reliable PC's!

I asked to ASUS, by email, to change my machine, also because i work with it, with other model compared to an economic balance... I hope they help me, otherwise i will address to other company!

Boosted_R
06-27-2012, 03:38 PM
that's strange, and really bad for the G74 life..... good luck

Symho
06-27-2012, 03:52 PM
that's strange, and really bad for the G74 life..... good luck

Thanks! I hope they change my machine with other note, or other model with a little spending more. I hope...

I will let you know how it ends!

Symho
07-18-2012, 03:57 PM
Thanks! I hope they change my machine with other note, or other model with a little spending more. I hope...

I will let you know how it ends!

I have here my note and the problem is it not solved! I must re-sent another time the PC to the assistance! :mad:

You have the problem on yours PC's or only my had it? If you scroll on keyboard platform you can feel a vibration?

Shawnnepc
07-18-2012, 04:26 PM
Symho,

Does this issue exist when the laptop is on battery?

Have you tried replacing the AC Adapter?

It sounds like improper grounding in the AC or perhaps a bridged connection between the power and the chassis

Symho
07-18-2012, 04:27 PM
Symho,

Does this issue exist when the laptop is on battery?

Have you tried replacing the AC Adapter?

It sounds like improper grounding in the AC or perhaps a bridged connection between the power and the chassis

The issue exist when i use AC!

Shawnnepc
07-18-2012, 04:45 PM
The issue exist when i use AC!

Have you verified that your outlet is properly grounded?

Have you tried a different AC Adapter?

Symho
07-18-2012, 04:52 PM
Have you verified that your outlet is properly grounded?

Have you tried a different AC Adapter?

I have tried in many other places and the problem persists! I don't have tried a different Ac Adapter why the assistance don't have changed the first time that i have sent this note!

Shawnnepc
07-18-2012, 05:32 PM
Where did you purchase your unit from?

Symho
07-18-2012, 05:56 PM
Where did you purchase your unit from?

On a e-comerce site, Monclick (http://www.monclick.it/)

kiba
07-18-2012, 09:11 PM
wait a sec before you RMA again, what country do you live in, and are you sure you have the right adapter for your country?

my gf had a similar problem w/ her laptop when she went to europe.

Zygomorphic
07-18-2012, 09:46 PM
Sounds like the notebook might have a grounding problem--check the charger and the outlet. If the notebook only zaps you when it is plugged in, then it cannot be the system itself. Try another outlet in another room, and see if that helps. If it does, you need to call in an electrician to have a look at the outlet. If it doesn't get a new charger. ASUS should cover that under warranty, if you are within the limits.

Symho
07-19-2012, 10:10 AM
wait a sec before you RMA again, what country do you live in, and are you sure you have the right adapter for your country?

my gf had a similar problem w/ her laptop when she went to europe.

After many emails with assistance, maybe we have found the solution, i must use another type of cable for plug in the AC adapter, this:

10201

I'm testing, for now 0 dispersions!