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theevilisback
07-04-2012, 05:11 PM
If anyone remembers me from my previous post, I can safely say I returned the laptop after a 6th BSOD. Best Buy was awesome and gave me a new laptop. I've owned this laptop for literally 48 hours, and have now gotten a Driver_Power_State_Failure while browsing the internet using google chrome and having Dota 2 running in the background. I updated to the driver for the 660M that was released in late June (just saw there's a newer one today). Other than that, I really have no idea wtf could've caused it. I wasn't doing much of anything, and while I'm playing DoTA there's absolutely no problems. It almost seems like when it wasn't running at full power 3d graphics it decided to BSOD. If anyone can shed some light, or would like to help me out I'd appreciate it once again =D

theevilisback
07-04-2012, 05:13 PM
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800B5BBA00
BCP3: FFFFF800038073D8
BCP4: FFFFFA80132F2A60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070412-37955-01.dmp
C:\Users\Theevilisback\AppData\Local\Temp\WER-81806-0.sysdata.xml

Posting this for my own personal reference down the road and if it helps anyone here =P

Shawnnepc
07-04-2012, 05:32 PM
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800B5BBA00
BCP3: FFFFF800038073D8
BCP4: FFFFFA80132F2A60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070412-37955-01.dmp
C:\Users\Theevilisback\AppData\Local\Temp\WER-81806-0.sysdata.xml

Posting this for my own personal reference down the road and if it helps anyone here =P

Upload that mini dump and I'll debug it for you.

theevilisback
07-04-2012, 06:11 PM
http://www.filehosting.org/file/details/357593/070412-37955-01.dmp

TY for the help :D

Shawnnepc
07-04-2012, 06:31 PM
^^ PLEASE IGNORE THE TITLE ^^


BSOD is related to : usbccgp.sys

Which is related to one of the following:

USB device that you have plugged in (I've seen this error with Razer mouse products, please make sure you have the latest drivers from the site)

Corrupt or improper chipset drivers

Corrupt or improper USB 3.0 driver

Potential RAM issues

Drivers HERE: http://support.asus.com/Download.aspx?SLanguage=en&m=G75VW&p=3&s=388

Download chipset and Intel USB3.0 Driver

To test your ram (basic test, will only expose major issues)

Click Start orb > control panel > Click on the Administrative Tools icon > Memory Diagnostics Tool.


Full debug info:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800b5bba00, Physical Device Object of the stack
Arg3: fffff800038073d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80132f2a60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

DRIVER_OBJECT: fffffa800b08be70

IMAGE_NAME: usbccgp.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c0a

MODULE_NAME: usbccgp

FAULTING_MODULE: fffff880060e4000 usbccgp

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2



Image path: \SystemRoot\system32\DRIVERS\usbccgp.sys
Image name: usbccgp.sys
Timestamp: Thu Mar 24 23:29:14 2011 (4D8C0C0A)
CheckSum: 0001B399
ImageSize: 0001D000
File version: 6.1.7601.17586
Product version: 6.1.7601.17586
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: USBCCGP.SYS
OriginalFilename: USBCCGP.SYS
ProductVersion: 6.1.7601.17586
FileVersion: 6.1.7601.17586 (win7sp1_gdr.110324-1501)
FileDescription: USB Common Class Generic Parent Driver
LegalCopyright: © Microsoft Corporation. All rights reserved.

theevilisback
07-04-2012, 08:12 PM
Ran the diagnostic test. No problems found (which is good). Also updating the video card driver to the most recent release.

One other thing that happened earlier: Screen shut off like it was supposed to with the power settings. When I went to turn it back on, it did a quick power up like it wanted to turn back on, then went black. Had to hold the power button down to turn it off. I've put it to sleep, rebooted, etc. since then and it's working fine, so I'm also baffled on this one too.

Thanks again for the help and the whole debugging thing cause I couldn't figure that out :)

john_from_ohio
07-04-2012, 08:58 PM
Screen shut off like it was supposed to with the power settings. When I went to turn it back on, it did a quick power up like it wanted to turn back on, then went black. Had to hold the power button down to turn it off. I've put it to sleep, rebooted, etc. since then and it's working fine, so I'm also baffled on this one too.


Several people have reported issues with power management and sleep/resume ... may be related to asus instant on application.

Me ... I do have have mine go to sleep ... do a full shutdown when needed / restart when needed ... 15 secs to boot up from ssd.

I configured the power options so that it does not sleep.

Ami Yuy
07-04-2012, 10:17 PM
I returned both my laptop and my SSD and replaced them because I was having random reboot issues, but it still happened with the new hardware. It wasn't blue-screens, but it did act like power had been cut completely. (I posted about my issue here (http://rog.asus.com/forum/showthread.php?16543-G75VW-Random-Reboot&p=116386&viewfull=1#post116386) and after all tests and re-installs did nothing I returned the hardware and when it was still happening realized that it had been Hibernating sometime before each crash - anywhere from a couple hours to a few minutes.)

Stopped letting it or putting it into Hibernate and the issue has not reappeared as of yet (it's been a few days and it was happening at least daily).

ASUS Instant-On is not installed, but apparently SSD's can have issues with Hibernation (which makes it being enabled by default extremely frustrating). It DOES handle Sleep perfectly fine, but not Hibernate.

theevilisback
07-04-2012, 10:54 PM
Ya, I don't have an SSD in this thing yet. I plan on installing one eventually, but I'd like to get this thing functioning properly first. I don't think I have mine set to hibernate ever, I think hibernation is dumb. This was just simply "walked away from computer, it turns off the screen after 10 minutes." It wasn't sleeping, it wasn't hibernating. I have instant-on uninstalled (2nd thing i uninstalled when i got it, however I still have the ASUS power manager thing installed. I might get rid of that too if anyone thinks it might fix this problem that has only happened once so far :)

Shawnnepc
07-04-2012, 11:52 PM
Ya, I don't have an SSD in this thing yet. I plan on installing one eventually, but I'd like to get this thing functioning properly first. I don't think I have mine set to hibernate ever, I think hibernation is dumb. This was just simply "walked away from computer, it turns off the screen after 10 minutes." It wasn't sleeping, it wasn't hibernating. I have instant-on uninstalled (2nd thing i uninstalled when i got it, however I still have the ASUS power manager thing installed. I might get rid of that too if anyone thinks it might fix this problem that has only happened once so far :)

I'll have to look @ our internal memos about the G75 when I get back to work tomorrow. Off the top of my head I can't think of any units that we've sold experiencing these issues

theevilisback
07-05-2012, 12:44 AM
This is laptop #2, laptop #1 had like, 7 BSOD's before i gave up on it, along with a myriad of other problems (including "scratchy" sound). This one is definitely doing better, fewer problems, only the one BSOD that so far you've fixed for me. I think I gotta say that having this forum, with people who are actually helping each other, is making me a lot more tolerant of the random hiccups this thing has :P

theevilisback
07-05-2012, 12:55 AM
This is laptop #2, laptop #1 had like, 7 BSOD's before i gave up on it, along with a myriad of other problems (including "scratchy" sound). This one is definitely doing better, fewer problems, only the one BSOD that so far you've fixed for me. I think I gotta say that having this forum, with people who are actually helping each other, is making me a lot more tolerant of the random hiccups this thing has :P