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View Full Version : Dead pixel on screen. Best Buy exchange or Asus?



F34R
07-08-2012, 12:34 PM
Ok, I've had the G75 since the 14th of last month. A couple days ago I noticed a spot on the screen, in the middle. I did the normal cleaning routine thinking it was just a piece of dust or something that was just normally on the screen over time.

Well, it can't be cleaned off and when you look at it from an angle you can see that it's beneath the outer part of the screen if you know what I mean. On a black screen, you can't see it, and on any other color, you can.

So, First, any way to confirm it's a pixel dead, something that can be removed because it's not a dead pixel, or do I take it back to best buy and get an exchange; or do I get with Asus for a replacement?

kiba
07-08-2012, 01:04 PM
it depends, i used to work at best buy before/during college and heres the deal... w/ most stuff, you get a 30 day return/exchange policy, the one exception to that unfortunately is for laptops/desktops in which case its a 14 day policy, but theres one bit of good news... if you bought it w/ your reward zone card, it can extend that policy. a normal reward zone card doesnt do anything to extend it, but the next card up extends it to 30 days. i know this because my dad has a platinum reward zone card, which i think is one of the best ones and he has made returns after 45 days when i used to buy him things w/ my employee discount.

so TL;DR the bronze one gives you 30, and platinum somewhere over 45. also, i used to work in mobile installation, but i know that sometimes if you find a cool CS guy, they might be able to help you out (i had a similar situation at micro center yesterday, where a manager let me exchange my g75 well after the return/exchange policy, after 2.5 months because he remembered that my brother and i also used to work there). on the other hand, youve also got some MEAN CS guys who just love to smear crap in their customers faces and make their visit there as frustrating as possible.

anyway, I hope this helps and i hope you can easily get yours exchanged at bb without having to RMA it, btw did this just happen or did you not notice the dead pixel before now?

heres my thread, micro center and bb are pretty different, but at the very least you can say what i said (about all the ASUS-known problems) to make them feel sorry for you...

http://rog.asus.com/forum/showthread.php?18649-turns-out-my-g75-was-defective-(

F34R
07-08-2012, 01:51 PM
I figured I could definitely send it to Asus eventually, but I'd much rather just get it replaced at BB. I'll make sure to let them know that my purchases there will come to a stop if their customer service is limited on something like this. I have a reward card, but heck, don't even know what "level" it is at this point. I usually just buy stuff, and pay for the items. I'm not to into the rewards, etc lol.

Anyways, thanks for the reply, hopefully others can bring some more advice on the pixel itself, or the exchange/replacement, etc.

Magnet18
07-08-2012, 02:03 PM
Hi all, I have a similar problem. I just bought my G75 wednesday via the Best Buy website, and booted up this morning to see a little blue pixel. It's always there if the background is dark, but it's near the top and not TOO annoying, thoughts on what I should do?

PILGRIM
07-08-2012, 04:05 PM
Hi all, I have a similar problem. I just bought my G75 wednesday via the Best Buy website, and booted up this morning to see a little blue pixel. It's always there if the background is dark, but it's near the top and not TOO annoying, thoughts on what I should do?

It looks like you have the same issue as I had.
Try this: http://rog.asus.com/forum/showthread.php?4960-A-Tip-In-Solving-Bright-Dot-On-Screen-Of-ASUS-G74


...hopefully others can bring some more advice on the pixel itself, or the exchange/replacement, etc.

I think there's no workaround for a dead pixel.. I'm not sure about warranty.
I read that it has to be multiple dead pixels for warranty to be activated.
Try contacting your re-seller. They might have the laptop changed.

Cecil_2099
07-08-2012, 07:23 PM
it depends, i used to work at best buy before/during college and heres the deal... w/ most stuff, you get a 30 day return/exchange policy, the one exception to that unfortunately is for laptops/desktops in which case its a 14 day policy, but theres one bit of good news... if you bought it w/ your reward zone card, it can extend that policy. a normal reward zone card doesnt do anything to extend it, but the next card up extends it to 30 days. i know this because my dad has a platinum reward zone card, which i think is one of the best ones and he has made returns after 45 days when i used to buy him things w/ my employee discount.

Best Buy's return/exchange policy has changed since you probably worked there. Everything you buy from there has a no-hassle 30-day return/exchange policy. Premiere Silver reward zone members have it extended to 60 days.

Source: http://www.bestbuy.com/site/Help-Topics/Returning-Online-Purchases/pcmcat260800050014.c?id=pcmcat260800050014

That said, exchange your laptop if that dead pixel is an issue for you.

F34R
07-08-2012, 10:51 PM
I just want to give a very sincere "thank you" for all the input and advice in the thread. I really appreciate others helping.

kiba
07-09-2012, 06:32 PM
Best Buy's return/exchange policy has changed since you probably worked there. Everything you buy from there has a no-hassle 30-day return/exchange policy. Premiere Silver reward zone members have it extended to 60 days.

Source: http://www.bestbuy.com/site/Help-Topics/Returning-Online-Purchases/pcmcat260800050014.c?id=pcmcat260800050014

That said, exchange your laptop if that dead pixel is an issue for you.thats good news, 14 days is rediculous, and yeah pilgrims right, as far asus goes, they probably wont consider a single dead pixel RMA-worthy, but hey, if it bugs you i say its worth a shot.

F34R
07-10-2012, 12:28 PM
It's extremely annoying lol. It's just left of the center and you can see it on any page/game that isnt full black on that part. I'll talk to best buy today and see what we can do. Heck, they may just look at it and say it's not a dead pixel, get it knocked off, and I'll be happy lol. Although I've tried to clean the area off to make sure, it's definitely dead. :(

kiba
07-10-2012, 12:42 PM
^good luck bro, it might be worth it to check some online reviews to find out what is the best geek squad in your area, like i said before if you can find one that is willing to help rather than make your life a living hell, you will be much better off.

i live in the DC area, and there are about 6 best buys within 20-30 miles of me, only 1 is worth going to.

F34R
07-14-2012, 08:41 PM
Just wanted to update the topic. I took the laptop back to Best Buy today. I was finally able to find the receipt lol. Luckily today was the 30th day....

I got to the Customer Service section. The nice, and polite, lady asked me what I needed help with. I explained the dead pixel in the middle of the screen, gave her the receipt, and asked her what I needed to do. She explained that I could either get a full refund, or exchange the defective laptop for any other product. If the product costs less than what I paid, she'd issue a refund for the difference. I was extremely happy of the great response from her. I walked back to the laptops and asked an associate to get an Asus G75 and bring it to the CS section for me, for an exchange. He took about five more minutes with another customer and then got the laptop and brought it up front. It took about five minutes after getting the new one in place, and I was ready to walk out the door.

Right as I was about to leave, my daughter asked if I took out the Diablo III disc lol. I completely forgot about it. I went back and explained that I might have left a disc in the drive on the defective laptop I just returned. The CS lady got the laptop and told me to check it out. I retrieved the disc, and realized there were a few confidential files I forgot to get off the hdd. I asked them if they had a way to let me on the internet so I could email the files really quick. A gentleman from the Geek Squad heard me and walked right over and put the details in for the wifi connection. He said to get whatever you need done and then just return the laptop to CS. I got it all done in about twenty minutes, repacked the laptop and thanked everyone for all their help.

Phew... on the new G75 now baby!!! Thanks again for all the advice in the thread.

Kamil
07-15-2012, 11:38 PM
That was definitely the right thing to do, since as someone who reads the entire warranty information included with the laptop I can tell you that ASUS will not repair or replace a laptop due to dead pixels.

Too Supreme
07-16-2012, 03:48 AM
Did u get accidental protection and which bestbuy u go to