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doomed
07-24-2012, 05:19 AM
Hey guys,

I got a Razer Onza ( http://www.razerzone.com/minisite/onza/faq ) which is Xbox 360 and PC compatible. It worked perfectly on my Dell laptop (with USB3 ports and running Win7 Ultimate x64).

But it refuses to work on my new Asus G75VW laptop (running Win7 Home Premium x64). The driver just never installs! See screenshot below.


Things i tried:

1) Using Windows Device Manager and it's Driver Updating from the interwebs is not working. It says it doesnt find the appropriate driver. See screenshot: http://postimage.org/image/ro3crufhv/

2) Installed the official software from Microsoft ( http://www.microsoft.com/hardware/en-us/d/xbox-360-controller-for-windows ) but no luck.

3) Upgraded USB3 drivers from Intel website ( http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21129&keyword=%22usb+3.0%22&lang=eng ) - no dice.

4) I checked my BIOS settings to see if i could downgrade the USB ports from Super Speed to Normal speed (this was Razer Support suggestion) but there's no such option.

5) A Microsoft Answers page ( http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/razer-onza-tournament-edition-professional-game/129af408-4053-4c1c-8f9b-c7f51f2cb2c5?msgId=a8e86b4b-e209-4bb5-a1c9-99084e169d23 ) mentioned that this can happen on USB 3.0 ports and that the person should try a eSATA port, but i don't have one. All ports on this laptop are USB 3.

6) Trying all ports (left and right hand side) - no cigar.

7) Having a USB 2.0 hub in between - still doing same behavior :(



Razer support page says this controller doesn't need any driver installation. And their email support reached the conclusion that this is an operating system problem and as such they can't do much.

Any ideas?

doomed
07-24-2012, 05:21 AM
Here's more screenshots of the whole deal: http://imgur.com/a/FfDPc#0

doomed
08-03-2012, 09:54 PM
100 views and not one response.. awesome.

Anyway, i reinstalled the operating system from scratch. Went with Ultimate instead of the factory Home Premium.
Upon connection, the Onza installed automatically and without problems, regardless of Intel USB 3.0 drivers (i tested before and after).

Aerphix
09-12-2012, 10:45 AM
I'm having the exact same problem. I can't afford to upgrade to Ultimate. Are there any other fixes ?

doomed
09-14-2012, 03:00 AM
I'm having the exact same problem. I can't afford to upgrade to Ultimate. Are there any other fixes ?

I really dont think Ultimate makes any difference

The solution is to format and reinstalll the operating system, whatever it is.

Tannequy
09-14-2012, 08:56 AM
Hey guys,

I got a Razer Onza ( http://www.razerzone.com/minisite/onza/faq ) which is Xbox 360 and PC compatible. It worked perfectly on my Dell laptop (with USB3 ports and running Win7 Ultimate x64).

But it refuses to work on my new Asus G75VW laptop (running Win7 Home Premium x64). The driver just never installs! See screenshot below.


Things i tried:

1) Using Windows Device Manager and it's Driver Updating from the interwebs is not working. It says it doesnt find the appropriate driver. See screenshot: http://postimage.org/image/ro3crufhv/

2) Installed the official software from Microsoft ( http://www.microsoft.com/hardware/en...er-for-windows ) but no luck.

3) Upgraded USB3 drivers from Intel website ( http://downloadcenter.intel.com/Deta....0%22&lang=eng ) - no dice.

4) I checked my BIOS settings to see if i could downgrade the USB ports from Super Speed to Normal speed (this was Razer Support suggestion) but there's no such option.

5) A Microsoft Answers page ( http://answers.microsoft.com/en-us/w...9-99084e169d23 ) mentioned that this can happen on USB 3.0 ports and that the person should try a eSATA port, but i don't have one. All ports on this laptop are USB 3.

6) Trying all ports (left and right hand side) - no cigar.

7) Having a USB 2.0 hub in between - still doing same behavior



Razer support page says this controller doesn't need any driver installation. And their email support reached the conclusion that this is an operating system problem and as such they can't do much.

Any ideas?


This worked for me with the Xbox wireless receiver (should also work for a wired controller):

!!THIS GUIDE SHOULD BE FOLLOWED ONLY AFTER HAVING INSTALLED THE OFFICIAL SOFTWARE FROM MICROSOFT (step 2 above)!!


Go to your Control Panel
Click on Hardware and Sound
Click on Device Manager under Devices and Printers
Scroll down the list to Other devices
Double-click the Unknown device
Click on the Hardware tab
Click on Update Driver
Select Browse my computer for driver software
Select Let me pick from a list of device drivers on my computer
Scroll down and select Microsoft or Microsoft Common Controller for Windows Class (not entirely sure since I don't have the controller to test it out)
Select your controller (it might read XBOX360 GAMEPAD but again I'm not entirely sure) and click on Next
When (and if) the warning message appears, select Yes


I've only used this "technique" for installing the wireless receiver but since the error is basically the same I think it should also work for a wired controller.
Do let me know how it worked out for you!!



Same problem
I'm having the exact same problem. I can't afford to upgrade to Ultimate. Are there any other fixes ?


See above.

magmablade
09-22-2012, 05:04 AM
This worked for me with the Xbox wireless receiver (should also work for a wired controller):

!!THIS GUIDE SHOULD BE FOLLOWED ONLY AFTER HAVING INSTALLED THE OFFICIAL SOFTWARE FROM MICROSOFT (step 2 above)!!


Go to your Control Panel
Click on Hardware and Sound
Click on Device Manager under Devices and Printers
Scroll down the list to Other devices
Double-click the Unknown device
Click on the Hardware tab
Click on Update Driver
Select Browse my computer for driver software
Select Let me pick from a list of device drivers on my computer
Scroll down and select Microsoft or Microsoft Common Controller for Windows Class (not entirely sure since I don't have the controller to test it out)
Select your controller (it might read XBOX360 GAMEPAD but again I'm not entirely sure) and click on Next
When (and if) the warning message appears, select Yes


I've only used this "technique" for installing the wireless receiver but since the error is basically the same I think it should also work for a wired controller.
Do let me know how it worked out for you!!



Indeed, this does work, and to be honest it's the only solution I imagined as well. However, I still don't see the XBOX sign lightning up. Nevertheless, the controller DOES work properly, very good job.


I

CowBoy
09-25-2012, 12:29 AM
Scroll down and select Microsoft or Microsoft Common Controller for Windows Class (not entirely sure since I don't have the controller to test it out)

This was what I needed to do to get mine working, thanks for this suggestion. I had 2 different driver options to choose from, I chose the newest date and everything is working like a charm now.

Thanks again.

a.gartrelle
11-25-2012, 07:53 AM
This worked for me with the Xbox wireless receiver (should also work for a wired controller):

!!THIS GUIDE SHOULD BE FOLLOWED ONLY AFTER HAVING INSTALLED THE OFFICIAL SOFTWARE FROM MICROSOFT (step 2 above)!!


Go to your Control Panel
Click on Hardware and Sound
Click on Device Manager under Devices and Printers
Scroll down the list to Other devices
Double-click the Unknown device
Click on the Hardware tab
Click on Update Driver
Select Browse my computer for driver software
Select Let me pick from a list of device drivers on my computer
Scroll down and select Microsoft or Microsoft Common Controller for Windows Class (not entirely sure since I don't have the controller to test it out)
Select your controller (it might read XBOX360 GAMEPAD but again I'm not entirely sure) and click on Next
When (and if) the warning message appears, select Yes


I've only used this "technique" for installing the wireless receiver but since the error is basically the same I think it should also work for a wired controller.
Do let me know how it worked out for you!!



See above.

Dude i want to thank you sooo much, words can not describe how happy and thankful i am, i have been trying for hours to get this controller to work, once i saw your thread, i could not believe i didn think of that lol, Thank you so much!!!