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View Full Version : Questions about Warranty and Repasting



Lethals
08-17-2012, 12:18 AM
So recently I've decided that I should repaste and clean out my g73jw as standard maintenance after over a year and a half of use. I have a few questions after doing some research that are specific to my case:

Are CPU/GPU temperatures of 86-88C/93C under loadnormal for my system without a cooling pad? I used BurnInTest for the CPU stress test, and FurMark for the GPU. Both tests were ran for just over 10minutes, where I saw temperatures plateau for about 4 minutes. Idle temperatures are 68 for the cpu and 58 for the gpu.

Will my 2 year global warranty cover routine maintenance for repasting and cleaning? I was under the impression that my warranty was to be used in the event of something going wrong, and not necessarily maintenance.

Should I get it services at a local shop, and if I do so, will it void my warranty? I've read mixed things about this; some say that if it is not damaged, you warranty is fine. Others say that repasting always voids warranty. I'd like to get it serviced in front of me where I can watch, and probably learn a thing or two first hand. I've also heard horror stories about Asus RMA, and how damage could be blamed on me and just be a real headache, not to mention if they paste it carelessly like I've heard they do.

Shawnnepc
08-17-2012, 01:39 AM
If you take your laptop a to Authorized Asus Service center

http://promos.asus.com/US/ASUS_NB_Warranty/NB_ANSP/index.html

They will be able to repaste without concern of voiding the warranty.




So recently I've decided that I should repaste and clean out my g73jw as standard maintenance after over a year and a half of use. I have a few questions after doing some research that are specific to my case:

Are CPU/GPU temperatures of 86-88C/93C under loadnormal for my system without a cooling pad? I used BurnInTest for the CPU stress test, and FurMark for the GPU. Both tests were ran for just over 10minutes, where I saw temperatures plateau for about 4 minutes. Idle temperatures are 68 for the cpu and 58 for the gpu.

Will my 2 year global warranty cover routine maintenance for repasting and cleaning? I was under the impression that my warranty was to be used in the event of something going wrong, and not necessarily maintenance.

Should I get it services at a local shop, and if I do so, will it void my warranty? I've read mixed things about this; some say that if it is not damaged, you warranty is fine. Others say that repasting always voids warranty. I'd like to get it serviced in front of me where I can watch, and probably learn a thing or two first hand. I've also heard horror stories about Asus RMA, and how damage could be blamed on me and just be a real headache, not to mention if they paste it carelessly like I've heard they do.

Zygomorphic
08-17-2012, 02:03 AM
No, those temps are high. Repasting voids warranty, though ASUS might be willing to do it for you, considering that your computer is still under warranty. I haven't heard those horror stories, though there is the potential that it would take quite a long time.

Great work @shawnnepc! +1 rep! :)

Lethals
08-17-2012, 07:01 PM
If you take your laptop a to Authorized Asus Service center

http://promos.asus.com/US/ASUS_NB_Warranty/NB_ANSP/index.html

They will be able to repaste without concern of voiding the warranty.

Thanks! I think i'm going to hold off. I cleaned out the ventilation, and i'm seeing a 13C+ improvement under full load. Now that my temps aren't so high, I'd rather not send it in and wait because I need it for school. Do you think I should still think about repasting? I topped out at 79C for my GPU and about 70C for my CPU. I live in Canada, and as far as I can tell, the nearest center is 8 hours away in NY : ( My last RMA for a power adapter was over a week, so I'd hate to think how long I'd be without, lol.

fostert
08-22-2012, 05:40 AM
In a warm room (common here in Penticton,BC) at ambient T=25C (78F) when blasting all four cores with 8 threads of my fortran routines I see the CPU top out at 70C in Linux. No need to be concerned about your new CPU temps; looks like the cleaning of the vents is all you needed. As for the GPU, not sure what is normal, but under 80 seems excellent too.