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View Full Version : [ISSUE] Sound playing through both headphones and speakers



Murtag
08-23-2012, 03:49 PM
Hi, I noticed when i plug in my headphones into my computer, the headphones work but the speakers do not deactivate. I unplug the headphones and plug them back in, that deactivates the speakers temporarily but after a couple minutes the speakers activate on their own so I have to do it again. so I updated the drivers through support.asus.com that did not fix the issue. i muted the speakers and it mutes the headphones too so, i mute the headphones too and unmute them and the headphones work for a couple minutes and then stop working and i have to do it again. when i unmute the speakers, it all works, but it ALL works, the speakers and the headphones. so I have no real workaround except that i unplug and re-plug the headphones.

I'm about to start school within a week and I definitely will not have time to troubleshoot these sorts of problems. Any help with this problem will be greatly appreciated. Thanks.

xeromist
08-23-2012, 04:24 PM
Try the most recent drivers from the realtek site.

dstrakele
08-23-2012, 04:42 PM
1) What model ASUS laptop do you own, @Murtag?

2) What version audio driver is it currently running?

Ayman
08-23-2012, 05:01 PM
welcome to my world @Murtag :rolleyes: same problem for me still waiting VIA to fix the problem

Murtag
08-23-2012, 06:17 PM
1) What model ASUS laptop do you own, @Murtag?

2) What version audio driver is it currently running?

I'm using a G75V, and I had hoped that the VIA audio driver version 6.0.01.60100 from the asus support site would fix this, although it hasn't.

dstrakele
08-23-2012, 06:28 PM
@c_man claims that issue is resolved with his settings in http://rog.asus.com/forum/showthread.php?20589-Via-Audio-Driver-v6.0.01.10800a&p=145905&viewfull=1#post145905. There is also a new VIA driver release, version 6.0.01.10800a. You may as well give it a shot...

I recommend you reply to that thread and abandon this one.

Murtag
08-23-2012, 06:32 PM
Thank you, I'll give that a shot and see if this works.

c_man
08-23-2012, 06:34 PM
I have not seen once the problem with 10600a or 10800a and I use headphones daily. BUT, I did a clean install with 10600a. I don't know if updating those old buggy drivers is the reason why you still have this.

Murtag
08-23-2012, 06:45 PM
I downloaded 10800a and it still has not fixed the issue.

dstrakele
08-23-2012, 07:03 PM
@Murtag and @Ayman - you need to find out what @c_man is doing right to resolve your audio issues.


I have not seen once the problem with 10600a or 10800a and I use headphones daily. BUT, I did a clean install with 10600a. I don't know if updating those old buggy drivers is the reason why you still have this.

Murtag
08-23-2012, 07:16 PM
Yeah that's what I was thinking. @c_man is there anything you can think of that would fix this? Also a link to the 10600 driver would help, it couldn't hurt to try that out.

xeromist
08-23-2012, 07:27 PM
Might want to search the registry to see what the dword value ForceDisableJD is set to. In older versions there were two entries and unless they were set to 00 the sound would come out of both at once.

c_man
08-23-2012, 07:30 PM
Link in my topic is still up http://nbtsd.asustreiber.de/Audio/VIA/V6.0.01.10600_Win7_Win8_logo_v10600a.zip

So tell me exactly how you update the driver and what do you do for the sound from the speakers (is it the speakers like all of them, or just the low/mid so called subwoofer?) to be present at the same time with the headphones.

Murtag
08-23-2012, 07:38 PM
Link in my topic is still up http://nbtsd.asustreiber.de/Audio/VIA/V6.0.01.10600_Win7_Win8_logo_v10600a.zip

So tell me exactly how you update the driver and what do you do for the sound from the speakers (is it the speakers like all of them, or just the low/mid so called subwoofer?) to be present at the same time with the headphones.

I'm downloading the .zip then run the SETUP.exe found within the .zip.

It's just the subwoofer that's playing, the rest of the audio is playing through my headphones. I don't do anything. After a few minutes break, generally about 3-5 minutes, whenever I play sound it starts to split through both my headphones and subwoofer.

c_man
08-23-2012, 08:09 PM
What about that registry entry from the post above?

Murtag
08-23-2012, 08:16 PM
I opened up the registry editor and searched for ForceDisableJD and nothing happened. All that popped up was a prompt telling me it was finished searching through the registry.

dstrakele
08-23-2012, 08:23 PM
I have not seen once the problem with 10600a or 10800a and I use headphones daily. BUT, I did a clean install with 10600a. I don't know if updating those old buggy drivers is the reason why you still have this.

I believe that "Clean Install" is what's important in the above quote. Perhaps c_man can help you by describing in detail how he performed a clean install of the VIA audio driver.

c_man
08-23-2012, 08:38 PM
No, my clean install was from 0 OS since I had a brand new laptop when 10600a was out.

What about other people that had old drivers and just did the upgrade? How many still have this problem? I see 2 or 3 so far.

Omnimon
08-23-2012, 09:39 PM
I game quite often late at night, realizing the onboard speakers have come on while my headphones are still plugged in is veryannoying.

Model: G75V, Driver: 6.0.1.10400

dstrakele
08-23-2012, 09:44 PM
In that case, I would try the following:

Consider creating a Windows System Restore Point so you can easily undo the installation if problems occur.

1) If VIA appears in "Control Panel - Uninstall a program", I would uninstall it from there.

2) REBOOT into Windows Safe Mode and use Driver Sweeper to remove any VIA driver remnants.

3) Use CCleaner to clean up the registry. You might also search the registry for keyword "VIA" to see if if finds any registry remnants. WARNING - be careful editing the registry. You may want to back it up before making any changes.

4) Install the latest VIA driver version from Windows Safe Mode to disable other running drivers (such as Antivirus) that may potentially interfere with the VIA audio driver installation.

5) REBOOT after the VIA driver installation.

6) Check out how @c_man configured the VIA driver on his system: http://rog.asus.com/forum/showthread.php?20220-SOUND-settings-my-sound-settings-on-G75

Omnimon
08-29-2012, 11:56 PM
Driver 10800 from the above-linked thread solved this issue for me. Cheers. :D

xeromist
08-30-2012, 02:51 PM
Driver 10800 from the above-linked thread solved this issue for me. Cheers. :D

Sweet! Thanks for updating us.