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View Full Version : I more then often get disconnected from the wireless Internet, can drivers fix this?



joyfulPo
09-12-2012, 10:01 PM
I more then often get disconnected from the wireless internet, and that can be very bad when your in a online game.
I know it must be something with this G75VX because the G73Jh is not getting any disconnects at all, ever without the box crashes.

So is this a driver issue or?
And if so, where\how do I find the correct drivers?
Kinda found a page with drivers but there are different names like Atheros and Intel WiFi, have no idea what to do.

Getting worse now :(

cl-scott
09-12-2012, 10:25 PM
It would be a good place to start if you're having issues. It may or may not resolve your issue, it depends on what is causing the issue in the end, but updating the drivers could very well resolve the issue.

joyfulPo
09-12-2012, 10:28 PM
It would be a good place to start if you're having issues. It may or may not resolve your issue, it depends on what is causing the issue in the end, but updating the drivers could very well resolve the issue.

I have the newest drivers, just found out.
But seriously, it's weird.

I just lose the internet for few seconds all the time now, I don't get it.

2 meter away from the box.
G73Jh have no issue with the connection, have been connected all the time while this got disconnected now 10 times in the last 4 hours or so.

Can't complete any Battlefield 3 games and I don't know what to do, will I have to return this back as well?
Cus the first G75V that had dead pixels also acted the same way when it comes to the internet.

dstrakele
09-12-2012, 10:38 PM
What Antivirus software are you running? If it is McAfee, it may be possible that DPC Latency spikes are interfering with your internet connectivity. Uninstall McAfee, REBOOT, and choose another Antivirus product. Personally, I use Microsoft Security Essentials and MalwareBytes AntiMalware, but there are other popular choices.

Consider troubleshooting with DPC Latency Checker if that fails to resolve your issue.

Reboot your Router and Modem. On the Router side, consider configuring with WPA2-Personal Security with AES Encryption. Delete your WIreless Network in Windows, and then reconnect to your router.

joyfulPo
09-12-2012, 10:40 PM
What Antivirus software are you running? If it is McAfee, it may be possible that DPC Latency spikes are interfering with your internet connectivity. Uninstall McAfee, REBOOT, and choose another Antivirus product. Personally, I use Microsoft Security Essentials and MalwareBytes AntiMalware, but there are other popular choices.

Consider troubleshooting with DPC Latency Checker if that fails to resolve your issue.

Reboot your Router and Modem. On the Router side, consider configuring with WPA2-Personal Security with AES Encryption. Delete your WIreless Network in Windows, and then reconnect to your router.

I'm using the Avast! Anti-Virus and Windows 7 Firewall.
Hm, thanks for some of the tips, I'll look into it and I welcome any other suggestions aswell as I work on this.

dstrakele
09-12-2012, 10:56 PM
Your router also has a log, which while painful to page through, may indicate why the G75 client is being disconnected.

joyfulPo
09-13-2012, 12:11 AM
Ops, I noticed in the Windows Security somewhere thing, that there was something about two firefall colliding.
Now after reboot, it didn't say that anymore.

Can't stay up much longer but so far I can't say there have been any internet disconnecting. Hopefully it was fixed as simple as that.

:)

dstrakele
09-13-2012, 12:29 AM
Firewall collisions can cause intermittent disconnection issues. You may need to configure the Avast Firewall or consider using just the Windows 7 firewall.

joyfulPo
09-13-2012, 11:37 AM
Firewall collisions can cause intermittent disconnection issues. You may need to configure the Avast Firewall or consider using just the Windows 7 firewall.

No firewalls.
Windows 7 up to date.
Drivers up to date.

Still I get disconnected very often from the Internet and it's only on G75V it happens, not G73Jh.
It's not the Internet itself or the modem.

I have to manually disconnect myself from my home network to then connect back to it for the Internet to come up again.

Update: Okey, I just got this from Customer Support
http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&p=3&m=G75VW&s=388&hashedid=gkyI9iViQxXxueTd&os=&no=1773

New Update: I came to the conclussion that this G75V has a powerful wireless card inside of it.
So, there is alot of other wireless networks around in this neighbourhood and as this
card is so powerful, those other wireless networks interference with my connection, so I get disconnects
when I play games, easily.

Answer to my own question: Turn of wireless device\internet and start using cable.

soulctcher
09-13-2012, 01:22 PM
The card itself is not powerful. It's actually a lower-end Atheros card, (unless you've purchased your G75VW from a retailer that doesn't use the Atheros card). It's likely that your router is having interference issues.

Many routers will have a feature that allows you to list the other networks in the vicinity, including what channels they're running on. If you choose a new channel for your router that is not being used by nearby networks, you'll likely see better connectivity, and likely some increased performance.

Another route you can go is to purchase a better WiFi card that supports the 5Ghz range, which is likely less crowded. Having made that change at my house, I see a massive increase in quality of signal. (Mind you, the change of the internal card will void your warranty and isn't a change for a complete novice. There are fantastic disassembly guides available online for the G75VW.)

joyfulPo
09-13-2012, 02:52 PM
The card itself is not powerful. It's actually a lower-end Atheros card, (unless you've purchased your G75VW from a retailer that doesn't use the Atheros card). It's likely that your router is having interference issues.

Many routers will have a feature that allows you to list the other networks in the vicinity, including what channels they're running on. If you choose a new channel for your router that is not being used by nearby networks, you'll likely see better connectivity, and likely some increased performance.

Another route you can go is to purchase a better WiFi card that supports the 5Ghz range, which is likely less crowded. Having made that change at my house, I see a massive increase in quality of signal. (Mind you, the change of the internal card will void your warranty and isn't a change for a complete novice. There are fantastic disassembly guides available online for the G75VW.)

As I said before mate :) only ASUS G75VW in the house has the problem, I have a ASUS G73Jh right next to it.
And the G73Jh has no problems so it can't be anything else but the G75V that has the problem as I have tested two different G75V at the same spot and only they react this way compare to other laptops in the same room, same spot.

And my channel isn't that crowded in fact, as I said there have never been a disconnect so far for 1 year living here with G73Jh.

Just started with G75VW :( I really don't want to hassle open it up and doing something with that.

Update: I think I fixed the whole complete mess with just changing the crypting setting. :o

ORthx
03-13-2014, 11:53 AM
Too funny, because i got G75vw and G73jh, they both work fine at home, but when i bring G75vw to work..that disconnecting issue starts :D and G73 never had that at work either.... and im using T8 line at work or something like that. which is about 250mb/s internet since its a huge company. So i tried everything ( not everything since its time consuming and from some posts i find it useless) and I might be thinking that it can be wifi card. But if so, it shouldn't work at home either. At work I have no idea where router is might be burried somewhere in data center. But i keep trying to find solution without tinkering with routers. Updated aethos card right now and when i type in cmd random website for ping, it still keeps timing out. Work wifi cannot be like that otherwise customers and other people would have noticed same issue by now. So I assume G75s with aethos cards are doomed or dont like certain connections just because their ****ty cheap cards?