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alainberni
09-17-2012, 09:00 PM
I just bought a new game and try to install it through CD/DVD Drive but it won't read it. I really don't know what's the problem. I also tried to install CD/DVD printer it also fails to read it..

cl-scott
09-17-2012, 09:02 PM
Do you get any kind of errors, or basically you put the disc in the drive, expect <something> to happen, but <something else> happens instead... What would be the something else?

dstrakele
09-17-2012, 09:17 PM
You didn't mention which ASUS model laptop you own and for how long?

Check out this thread: http://rog.asus.com/forum/showthread.php?12506-slimtype-bd-e-ds4e1s-WILL-NOT-READ-ANY-MEDIA. I'd try the UpperFilters/LowerFilters registry edit first - there's a link to it in that thread.

alainberni
09-17-2012, 09:55 PM
Yea, Ahm.... I just wait and nothing happens.. Btw I got G75 BBK5

cl-scott
09-17-2012, 10:01 PM
Are you aware that for security reasons Microsoft killed off auto-play on optical drives? You now have to manually go in and open optical discs, just like the olden days... Sometime just after walking 15 miles, uphill, in the snow, barefoot, both ways, every day to school.

dstrakele
09-17-2012, 10:02 PM
If the UpperFilters/LowerFilters registry edit and cleaning the laser lenses fails, I'd go to Best Buy and see if you can exchange the laptop for a new one.

alainberni
09-17-2012, 10:06 PM
Uhm, I really don't know what's the problem because this is the first time I'm going to use my optical drive. Do you think BestBuy will replace it? Coz I purchased this one last Aug 2. It's been past a month already.

dstrakele
09-17-2012, 10:08 PM
Is anything displayed in Windows Explorer under the optical drive?

alainberni
09-17-2012, 10:10 PM
Yeah, nothing is displayed. Already tried that regedit, but Upperfilters and Lowerfilters don't appear there. I'll try to go to BestBuy.

dstrakele
09-17-2012, 10:17 PM
It's worthwhile to go to Best Buy and talk to them. I've read a thread where they bent the rules and allowed an exchange after a month had already passed.

There's a lesson here - Fully test your laptop while you're still in the retailer's exchange/return period.

alainberni
09-17-2012, 10:24 PM
Okay bro, thanks for the help. I'll be going tomorrow. Good day :D