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Aroth
09-30-2012, 02:28 AM
For some reason my laptop has decided to start randomly ignoring my power options for when I close the lid and when it is supposed to go to sleep. I regularly run download managers and other programs in the background that corrupt their data if stopped unexpectedly. Because of this I set my power options to never sleep or turn off the hard disks, regardless of whether running from battery or plugged in. As I regularly set my laptop at a task and then go do something else while I wait (watch TV, read a book, etc.) I have the system set to do nothing when I close the lid. However for some reason the laptop still occasionally goes to sleep when it is left unattended for an indeterminate period of time (longer than 5 minutes, less than 30). This does not happen every time, and seems to occur more often when a game is left running when I close the lid. It has also happened with nothing running in the background besides a web download.

The issue started when I replaced the failing stock hard drive with a Seagate Momentus XT 750 GB and reinstalled windows 7 from scratch. I have already removed ASUS Power4Gear Hybrid (thinking maybe it was overriding the windows settings) to no effect. The model I own is a G73SW-BST6. Aside from the new hard drive, the only other hardware change I have made is installing a Bluetooth module. If anyone can help me figure out what is going on here I would appreciate it.

chrsplmr
09-30-2012, 02:05 PM
Aroth .. Welcome to ROGforum.

ControlPanel>power options>change plan settings>change advanced settings..scroll the list.c.

Aroth
09-30-2012, 11:15 PM
Thanks for the reply Chris, however I have already tried setting those options and the laptop seems to be ignoring them. I am uploading some screen shots of the current settings for the profile i keep active, I have the exact same settings in the other profiles on the off chance something is causing the profile to change.1215312154

xeromist
10-01-2012, 08:41 PM
I know this is just a band-aid but you could try this:
http://www.download3000.com/download_60772.html

cl-scott
10-01-2012, 09:12 PM
I've never really had the chance to test this out, but I know XP had a bug where it would occasionally start ignoring various power saving options, and the solution was just to change the setting, hit apply, then change it back and hit apply. Considering Win 7 is based on XP via Vista, and it's all of a few seconds effort, it seems worth a shot.

Aroth
10-01-2012, 11:40 PM
Will try that and report back. I have an idea how to recreate the issue, so.

Update: Cycling the settings did not resolve the issue. Computer is hibernating, not sleeping, and does so roughly 10 minutes after closing the lid when a game is running. Occurs reliably when running either World of Warcraft or Guild Wars 2. Will test with a non-online game next.

Occuring when a game is running, but not otherwise, suggests to me that the issue is rooted in possible power saving features being implemented by the graphics card or driver. Thoughts?

dstrakele
10-02-2012, 12:30 AM
See if you have a BIOS setting similar to the one discussed in this thread: http://rog.asus.com/forum/showthread.php?23087-***SOLVED***-G75VW-Reboot-after-Hibernation.

Another suggestion - Is your display configured to turn off after 10 minutes?

Aroth
10-02-2012, 01:05 AM
So non-online games (tested with an offline version of Dark Souls) do not trigger the hibernation.

My display is set to dim after 10 minutes and turn off after 15 when plugged in, and 5 and 10 minutes when on battery. Not sure why/how that would affect it though. Will reboot and check my BIOS for a power saving feature.

Update: Checked BIOS settings and there are none for power saving. (BIOS is 205) I still suspect my GPU is somehow hijacking the power settings when in use, though why it only happens with online games (MMOs in particular) and not offline games is beyond me.

Is it possible the laptop is overheating when I close the lid with a game running and its triggering hibernation?

dstrakele
10-02-2012, 02:58 AM
Run HWINFO64 and configure to log temperatures to find out.

PILGRIM
10-02-2012, 03:36 AM
...
The issue started when I replaced the failing stock hard drive with a Seagate Momentus XT 750 GB and reinstalled windows 7 from scratch. I have already removed ASUS Power4Gear Hybrid (thinking maybe it was overriding the windows settings) to no effect. The model I own is a G73SW-BST6. Aside from the new hard drive, the only other hardware change I have made is installing a Bluetooth module. If anyone can help me figure out what is going on here I would appreciate it.

How about installing back Power4Gear Hybrid? Would it resolve it?..

I have P4G Hybrid on the G74 for a year now. And never had an issue with it.
Also, I don't think it hijacks (or overrides) the Windows settings.
My power plan is also set at High Performance.
12185

Aroth
10-02-2012, 04:19 AM
How about installing back Power4Gear Hybrid? Would it resolve it?..

I have P4G Hybrid on the G74 for a year now. And never had an issue with it.
Also, I don't think it hijacks (or overrides) the Windows settings.
My power plan is also set at High Performance.

I was having the issue with Power4Gear installed so I uninstalled it as a potential troubleshooting method. Never had this problem before I swapped drives and reinstalled windows, even with P4G on the system. If there was some feature in the program that would prevent the issue I am having then I would reinstall it, but from what I know/understand, it simply acts as a front end for the build in Windows power console, and (iirc) even allows the computer to change its profile under certain settings. As I need none of those features, the program simply takes up resources I have other uses for. Thank you for replying though.


Run HWINFO64 and configure to log temperatures to find out.

I will do this tomorrow after work. The games I notice it happening on are primarily MMOs, so I am starting to wonder if the combined GPU/CPU usage is causing an overall heat issue, as compared to a game that primarily uses the GPU with minor CPU usage.

xeromist
10-02-2012, 07:47 PM
Overheating doesn't cause hibernation though, it causes shutdown.

Aroth
10-02-2012, 11:09 PM
Overheating doesn't cause hibernation though, it causes shutdown.

That's what I thought as well, untill I found this while searching on Google for causes/solutions: http://superuser.com/questions/392936/computer-randomly-goes-into-sleep-mode. It also fits with the circumstances surrounding the hibernation.

Also, on that same page someone suggested checking the Event Log for Kernal-Power events and see what is says about why the system went to sleep. Every questionable hibernation is logged as follows:

The system is entering sleep.

Sleep Reason: Application API

Update: Ok, according the the log from HWINFO64 the GPU is burning at upwards of 95C when the Event Log registers an Application API event telling the system to hibernate, at which point logging stops until the system resumes. I think that confirms my suspicion that the GPU is somehow triggering a system hibernation if the lid is closed. My question now is why is the system reach 90C+ with the login screen for World of Warcraft. Even on Ultra that game shouldn't push the limits of my GPU. It's not just the lack of air flow from a closed lid either as right now the GPU is at 84C with the WoW login screen in the background behind a maximized Firefox window. Must not have done a very good job on the re-paste I did two months ago.

xeromist
10-03-2012, 09:40 PM
Actually menu screens have been known to overheat GPUs because they are relatively simple from a rendering perspective and there is generally no upper FPS limit. So the GPU starts rendering hundreds or thousands of FPS. I would have thought that Blizzard learned from this issue with Starcraft II but maybe not.

Aroth
10-04-2012, 03:23 AM
Actually menu screens have been known to overheat GPUs because they are relatively simple from a rendering perspective and there is generally no upper FPS limit. So the GPU starts rendering hundreds or thousands of FPS. I would have thought that Blizzard learned from this issue with Starcraft II but maybe not.


Probably, but it has done it while im sitting in a town or floating above an area on a mount. Also the G73 series of laptops were notorious for having bad paste jobs on the GPUs, and when I repasted mine a while back I didn't really do the best of jobs.