View Full Version : Problem with G73SW

05-16-2011, 06:04 PM
okay guys I have been reading many of these forum posts trying to figure out an answer to my problem.. So far it looks like alot of people have the same problem I do, but no one has answered a real fix for it.
I just bought a Asus G73SW-XR1. The 8gig I7 2630Q Processor with Nvidia 460m. Not sure of the HDD at the moment. Now here is the problem I have bought and returned 2 of these things so far and I am kinda getting tired of even trying out a laptop. I have loaded a couple of games onto this things trying to test it out.
First off WoW.
I am getting 2 to 3 secs of momentary screen freeze where the screen locks up then goes back to normal and then repeats every couple of mins or so. I have both tried new graphic drivers and old graphic drivers, but nothing really helps.
2nd game is Borderlands (FPS)
Now I have played this for a couple of hours now I don't see the screen freeze like I do in WoW where it happens every couple of mins, but I see one maybe when its trying to load your strange guide vision(Might be Normal)
3rd game Is Starcraft 2
I have played this for a couple of hours and this game looks to hiccup everynow and then but not really screen freeze. If It did it did it once or twice.

Most of these game are played 1t 1920 by 1080 and on Ultra Settings
I don't really want to return the laptop again, I am trying to solve this problem if anyone has a fix or an idea about how to correct my problem I would love to hear it. I have heard that it might be the hard drive, but if that is correct then Asus has a lot of machines out there with bad hard drives doing this to alot of people. If you need any more info please let me know and I will try and post it as fast as I can.

05-16-2011, 06:38 PM

05-16-2011, 07:03 PM
First this happend to me about 3 weeks of owning my G73SW-3DE...about 1-2 sec freeze even on web browsing...

I recently replaced my Logitech Anywhere MX mice to a Logitech Performance MX...reinstalled drivers...

Im not seeing the issue anymore but I thought it was my Hard Drive trying to learn which to cache on the 4gb ssd...

but so far so good...

*knock on wood*

05-16-2011, 07:25 PM
Are you saying that maybe I should try a different mouse?. I am useing a microsoft laser mouse. I usually use a Razor but that is connected to my desktop right now? Was it a screen freeze or a mouse freeze, cause I am getting a screen freeze?Should I try Logitech Performance Mouse then?

05-16-2011, 07:46 PM
I think its a screen freeze...I noticed that it was doing it everytime it access my HDD...but for some wierd reason ever since I got a new mouse I havent seen it...

*knock on wood*

05-16-2011, 07:48 PM
I can try it, but I don;t understand why it help. I guess you never know. Thx for the top jorlam.
IF that does not work does anyelse have any insight?

05-16-2011, 07:52 PM
It could be the HDD too...or do a clean install for the Video Drivers...

05-16-2011, 08:23 PM
Okay this is the 3rd new laptop I got. I can't believe that all 3 had bad HDDS, but I guess it possible... If it is the HDD what do you suggest... Go to the store and buy a new HDD like maybe a SSD.. I guess I could try a clean install of video drivers after the mouse thing

05-16-2011, 08:56 PM
Well if you think about most of us experienced the issue...and some of us it went a way... *knock on wood* ... hope it never comes back...

I think its more like a breakin period for the SW...I know that sounds wierd...but this issue seems to manifest itself when the SW's were just purchased brand new...

Im thinking is that the Seagate Momentous XT's has a lag between the HDD and the SSD the first few weeks you use it and just kinda compensates its self...

05-16-2011, 10:19 PM
If I am not mistaken I don't have the A1 model which has the seagate harddrives I will check when I get home, but I think I single hard drive.

06-17-2011, 11:19 PM
Hi. Was reading this thread and was wondering if you had any updates or if it had been fixed. I JUST bought this computer and have the same problem with my screen freezing up. its more like a mini video glitch/black out when I played a DVD.
Should I be patient or take more action?

06-29-2011, 01:01 PM
Okay, I had the Same problem and I think I finally found the solution.

I had the same stuttering and hiccups in games and tried everything to solve it . Updated my video card drivers , updated bios, a dpc test , disabled devices, etc... Nothing worked.

Until... I updated the HDD firmware from sd22 to sd25 and that fixed everything. Major boost to performance in games and all around. No more stuttering or hiccups.

07-01-2011, 02:10 PM
I have g73sw

for games(gta4 did not work well): I downloaded throttlestop as adviced to me on another asus forum. problem solved. But I have had other problems aswell as I put in another forum(my 3d has stopped working):

Before dvds and videos only worked(without lagging) on windows media player and zoom player(after a while zoom player stopped working but then windows media player classic started working).
youtube did not work on full screen. sometimes no player worked without lagging. I tried to put back old drivers and install and delete a few codec packs but nothing helped.

I also used throttlestop when I viewed videos if my memory serves me correct. Games ran ok(using throttlestop).

And then at some point my windows live messenger and firefox started lagging so badly that I had to stop using them.

And then, after I noticed that youtube worked on full screen in opera I tested videos and firex and messenger and all worked well.

Now everything works fine(except the 3d what I explained above) and I did not update anything, everything just started working by themselves

07-26-2011, 11:28 PM
Dear badanos, İ had also the same problem.. when i started to game it was freezin about 1 or 2 seconds every 5 seconds.. tryd everthing and was thinking to birng my baby back to se service untill i read your comment and solution. thought lets try this one and O MY GOD İT WORKED .. The performce overall is super and i get with DİRT 3 all settings at high a average of 50 fps :D:D:DD:D: Thank you budddy you saved me a lots of money and sadness

07-27-2011, 06:00 AM
From my digging around the forum I've seen issues with Silverlight. You guys that are having issues might consider removing silverlight to see if it is causing the problem. Worth a shot, HTH.

07-27-2011, 12:49 PM
The Silverlight/Visual C++ issue usually causes hard freezes (i.e. the system won't recover -> reboot required), not "hickups" though.