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View Full Version : My complete experience with ASUS products.



joyfulPo
10-07-2012, 05:57 PM
Got myself four ASUS G75VW-T1134V around 30 days ago.

10 September 2012 - !NEW! ASUS G75VW 17.3" Full HD GeForce GTX660 2GB,Core i7-3610QM,6GB RAM,500GB HD
Had dead pixels, horizontal black lines across the screen.
Was delivered back to get my money back.

12 September 2012 - !NEW! ASUS G75VW 17.3" Full HD GeForce GTX660 2GB,Core i7-3610QM,6GB RAM,500GB HD
Had dead pixels (minor), horizontal black lines across the screen.
We kept this for my girlfriend, she insisted.

13 September 2012 - !NEW! ASUS G75VW 17.3" Full HD GeForce GTX660 2GB,Core i7-3610QM,6GB RAM,500GB HD
Had dead pixels, horizontal black lines across the screen.
Was delivered back to get my money back.

16 September 2012 - !NEW! ASUS G75VW 17.3" Full HD GeForce GTX660 2GB,Core i7-3610QM,6GB RAM,500GB HD
No dead pixels, horizontal black lines across the screen.
I kept this one, was tired of it all.

* Now each time I had to deliver the laptop, it would take about 10 days before the money was returned to my bank account.
So you can see on the dates that I had some money to spend and that I trust ASUS products to be of good quality.

Things experienced later on:
- When typing, you often and suddenly see the text disappear, so you have to write everything over again.
- TocuhPad slacking, not responding well at all.

* What is the black lines? Look at http://www.diablofans.com/ - do you see them in the red background? If not, then you don't have the issue I have. Good for you.

That's all. Just wanted to make a complete overview.

These are close up on the lines with a phone camera:

1 | This is my screen on DiabloFans.com
http://img11.imageshack.us/img11/9498/img20121008011625.jpg

2 | This is my screen where I zoom into a dark place on a WOW screenshot
http://img694.imageshack.us/img694/5176/img20121008012010.jpg

bignazpwns
10-07-2012, 06:16 PM
I have not had one problem with my G75. I personally used 4 of them and never had any problems with them. And i used 3 G55's and never had any problems. My only problems have been Asus Support that is non existent "Still waiting for a call back after 2 months and a response to my complaint with the BBB."

joyfulPo
10-07-2012, 07:22 PM
I wonder what ASUS policy is on this screen error I have because if they don't acknowledge this as a problem for designers, with black lines across the screen .. Then I'm scr-wd!

dstrakele
10-07-2012, 07:34 PM
I have not had one problem with my G75. I personally used 4 of them and never had any problems with them. And i used 3 G55's and never had any problems. My only problems have been Asus Support that is non existent "Still waiting for a call back after 2 months and a response to my complaint with the BBB."

What a glowing review... Just curious - If you never had any problems with your ASUS laptops, why did you call ASUS Technical Support and then file a complaint against them with the BBB? Was it accessory-related or for a different ASUS product?

joyfulPo
10-07-2012, 07:55 PM
I would love to have someone tell me now, if I can call Customer Support tomorrow and say, hello.

"This screen has black lines across the screen within dark colors."
"Can you guys give me a new screen without any fuss?"

bignazpwns
10-07-2012, 08:13 PM
What a glowing review... Just curious - If you never had any problems with your ASUS laptops, why did you call ASUS Technical Support and then file a complaint against them with the BBB? Was it accessory-related or for a different ASUS product?

For a person i am helping who's G75's disk drive scratches every dvd put in it to the point they can not be used. I have never had a problem with them but he was never given a RMA number and when i called i took it all the way to a supervisor who said he would look into this and call me back with a RMA number and never did. So we filed a complaint with the BBB to get a RMA for the defective drive.

I fixed it for the guy i mean its 1 screw and not a big deal to me but it seems like they are trying to ignore the problem like they did with a few other issues from what we seen. There is no reason why he shouldent of been given a RMA number the system was 2 weeks and would of been returned if the guy did not have most of his data already transferred over.


But its no big surprise. Everyone know's that Asus's support is a joke and really they should strive to be like Dell because if i have a problem with my overpriced Alienware they got it fixed in my home the next day with no red tape or anything like that. I would really like to see Asus handle RMA's faster and send out shipping box's like Dell does when they don't repair stuff in home.


As for screen error issues i don't know what Asus is but dells was it had to have more then 4 dead pixles in a cluster for a repair. The lines in the screen could be a few things we wont know until we find out how Asus does Q.C. on these if they do any at all. If they are testing the hardware and it all passes then its software. If they are testing the lcd separate from the system then it could be the gpu. I mean there are a lot of things that could put lines in your screen and depending on how they do their Q.C. it might not show up and if this problem is this big to the point that someone has gotten that many then they need to rethink their Q.C. and address this problem "Wont happen" because something like this suggest that the falure rate on these laptops is pretty high.

GottiBoi55
10-07-2012, 11:14 PM
I'm just wondering, where are buying theses defective laptops?
I own three Asus laptops, and never had a hardware issue with them.
I had software or drivers issues, but that can be expected.
After receiving the second "bad laptop" , it's about time to look elsewhere.
You know what I mean?

joyfulPo
10-07-2012, 11:30 PM
www.Komplett.no

But take a look here, I'm not sure I would call them black lines anymore when you look closely, a different color it is. But lines no matter.
Looks worse from distance but I had to get close to see the details with a phone camera.

1 | This is my screen on DiabloFans.com
http://img11.imageshack.us/img11/9498/img20121008011625.jpg

2 | This is my screen where I zoom into a dark place on a WOW screenshot
http://img694.imageshack.us/img694/5176/img20121008012010.jpg

Looks more like yellow lines to me now.

Zygomorphic
10-08-2012, 12:05 AM
Just a note...Look at the price-tag on that Alienware...sure, they treat you like royalty, but that's because you're spending like royalty. ASUS tech support was polite with me, though definitely not that great...

joyfulPo
10-08-2012, 12:10 AM
Just a note...Look at the price-tag on that Alienware...sure, they treat you like royalty, but that's because you're spending like royalty. ASUS tech support was polite with me, though definitely not that great...
Did you look at the photos I've took tho?

GottiBoi55
10-08-2012, 12:16 AM
Do you see the lines playing a dvd or blu-ray, or on the desktop screen?

you updated your nvidia drives right?

joyfulPo
10-08-2012, 12:19 AM
Do you see the lines playing a dvd or blu-ray, or on the desktop screen?

you updated your nvidia drives right?
I see them only on this screen, no matter if I play a game or play a movie.
I see them without any drivers at all, I see them with newest NVIDIA drivers.
I see them with ASUS NVIDIA drivers that came with this laptop.
I also tried different ASUS NVIDIA drivers, I've pretty much tried all the drivers with clean installs\reboots.
I see them with different NVIDIA beta drivers I've tried.

Let you remind you that this is the same thing I've seen on 4 out of 4 laptops.
It's not just one. Just 1 out of those 4 had no dead pixels. 3 out of 4 had dead pixels.

bignazpwns
10-08-2012, 12:28 AM
I see them only on this screen, no matter if I play a game or play a movie.
I see them without any drivers at all, I see them with newest NVIDIA drivers.
I see them with ASUS NVIDIA drivers that came with this laptop.
I also tried different ASUS NVIDIA drivers, I've pretty much tried all the drivers with clean installs\reboots.
I see them with different NVIDIA beta drivers I've tried.

Let you remind you that this is the same thing I've seen on 4 out of 4 laptops.
It's not just one. Just 1 out of those 4 had no dead pixels. 3 out of 4 had dead pixels.

So do you think this is a problem with the LCD panels used? I got a guys G75 here im going to see if his has it.


Edit.

Its a G75VW-BKB5. Tested white, red, blue, black, yellow, green, magenta, cyan no lines what so ever. every test i varied the viewing angle so i'll crack this thing open and find out what kind of LCD panel was use in it.

joyfulPo
10-08-2012, 12:33 AM
So do you think this is a problem with the LCD panels used? I got a guys G75 here im going to see if his has it.
I have no idea, you tell me.
Someone that is an expert, just look and tell me what you see on those photos I've taken.
Cus I have NO idea!

Honestly, as 3 out of 4 had dead pixels, 4 out of 4 has this screen lines. I have a feeling the 100+ they had in stock of ASUS G75VW; are mostly bad - the T1134V.

But yet again, I have NO idea. I want some expert here to tell me what this is, and tell me what I should do _AFTER_ you've told me what it is on my screen! :(

GottiBoi55
10-08-2012, 12:34 AM
The screen is bad
The retailer must have got a bad batch of laptops.
get your money back and look for another retailer.

ZeroBarrier
10-08-2012, 01:25 AM
So do you think this is a problem with the LCD panels used? I got a guys G75 here im going to see if his has it.


Edit.

Its a G75VW-BKB5. Tested white, red, blue, black, yellow, green, magenta, cyan no lines what so ever. every test i varied the viewing angle so i'll crack this thing open and find out what kind of LCD panel was use in it.

The lines appear not on solid colors, but on dark gradients mostly. I'll look for a pic later when I get off work and post it so you can verify. I also have a G75VW-BBK5 and it suffers from these strange lines, I just don't complain too much about it because 95% of the time my G75 is connected to a 24" 1080p LED HDTV and they do not show up on that; which tells me it's specifically the LED LCD panel on the G75 causing the problem.

joyfulPo
10-08-2012, 08:36 AM
The screen is bad
The retailer must have got a bad batch of laptops.
get your money back and look for another retailer.
From the two pictures that I've posted you see that the screen is bad?
Okay. I just ordered, ASUS G75VW-T1031V Intel i7-3610QM
17.3" 8GB 750GB GTX-670M-3GB USB3.0 Win7.

Giving ASUS last chance to show me that 1 out of soon 5 ASUS G75VW isn't all broken screens.

This one is a different model T1031V and from a different shop. Let's see, I might get it today.

WontonNoodle
10-08-2012, 08:42 AM
I have it too on G55, but only on dark backgrounds with lots of thin lines. Then I get flickering. But for solid colors, I don't see any flickering. Man, the issues with this laptop is really bumming me out. My first Asus... probably not going back. Too many issues, too high price.

Zygomorphic
10-08-2012, 10:10 AM
nVidia drivers will tell you the manufacturer of the internal panel. In my G53SX, it reports Epson.

Shawnnepc
10-08-2012, 05:42 PM
I have no idea, you tell me.
Someone that is an expert, just look and tell me what you see on those photos I've taken.
Cus I have NO idea!

Honestly, as 3 out of 4 had dead pixels, 4 out of 4 has this screen lines. I have a feeling the 100+ they had in stock of ASUS G75VW; are mostly bad - the T1134V.

But yet again, I have NO idea. I want some expert here to tell me what this is, and tell me what I should do _AFTER_ you've told me what it is on my screen! :(


The screen is bad
The retailer must have got a bad batch of laptops.
get your money back and look for another retailer.


It might be a bad batch for that entire region.

I tried to locate some of my contacts in that region and have been unsuccessful.

bignazpwns
10-08-2012, 06:24 PM
No issues with dark gradients on a CHI MEI CMO1720. Anyone got a link to the raw image of the thing that shows the lines for them? Toss it up so i can check it out on this one.

AverageK
10-08-2012, 11:04 PM
bignazpwns, check the pics in this link and see if you see the lines:

http://imgur.com/a/WMyjO#0

I have the CMO1720 as well, and I definitely see the lines on these pics!

joyfulPo
10-08-2012, 11:21 PM
bignazpwns, check the pics in this link and see if you see the lines:

http://imgur.com/a/WMyjO#0

I have the CMO1720 as well, and I definitely see the lines on these pics!

Same here on 5x G75. My phone shows a complete color, no lines.