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etus
11-08-2012, 05:15 PM
Hey everyone,

I own an ASUS G73JH laptop and I recently upgraded to Windows 8.
As I read in many threads in the forum - and after I experience the crash/lockup problem - I upgraded all the requiered drivers and everything seemed to work fine.

Toady the computer started hanging again after using it for a few minutes, specifically every time there was a sound playing. I uninstalled drivers and re-installed them and no luck.
I downloaded Realtek HD Sound drivers(version 2.70).

Right now I disabled all sound devices in Device Manager and the crashing stopped. If I try to enable them, Windows 8 crash after a few minutes.

What should I do?

Thanks!
Yuval

dstrakele
11-08-2012, 05:20 PM
What Sound Devices are displayed in Device Manager?

Do you have any Creative audio software installed? See http://rog.asus.com/forum/showthread.php?2576-G73JH-random-freezes-GSOD-VSOD-BSOD-AND-has-been-through-an-RMA./page2&highlight=Creative+Sound+Blaster+crash.

etus
11-08-2012, 09:33 PM
What Sound Devices are displayed in Device Manager?

Do you have any Creative audio software installed? See http://rog.asus.com/forum/showthread.php?2576-G73JH-random-freezes-GSOD-VSOD-BSOD-AND-has-been-through-an-RMA./page2&highlight=Creative+Sound+Blaster+crash.

Before I upgraded to Windows 8 I had Realtek HD sound device installed.
I didn't install any Creative drivers. Should I?

Thanks!

dstrakele
11-08-2012, 10:02 PM
No - the Creative Sound Blaster app was the cause of the crashes in the thread I referenced.
You mentioned disabling "all sound devices in Device Manager", so I assumed there was more than just Realtek.

You might consider looking into ThrottleStop and @nuke235's workaround with it (as discussed in the last post of the referenced thread).

etus
11-08-2012, 10:26 PM
I had Realtek HD Sound and ATI HDMI device.
When I uninstalled the drivers, windows installed its own drivers and now I have listed:
AMD HD Audio Device
HD Audio Service

dstrakele
11-08-2012, 10:43 PM
Aside from the ThrottleStop workaround, another thing you could try if you upgraded your Windows 7 installation to Windows 8, is to start over and install just Windows 8 from scratch. Upgraded installations of Microsoft OS'es are notorious for having quirky problems.

etus
11-09-2012, 08:04 AM
I'll try @nuke235 workaround.
I did upgrade from Windows 7, if that won't work I'll try a fresh installation.

I'll report back with the results.

Many thanks for your help!

dstrakele
11-09-2012, 01:52 PM
You may find http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/windows-8-pro-upgrade-product-key-cant-be-used-to/1726d238-98fb-4634-a468-04645a8ee097 a worthwhile read prior to the clean Windows 8 installation.