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View Full Version : G73JW-XA1 Dead Pixels - Warranty Question



irdmoose
06-06-2011, 01:58 AM
Hello, friends.

I'm currently away from home and unable to consult my warranty, and the warranty on the website isn't exactly helpful (either that or I'm looking in the wrong place). I purchased my laptop in December 2010, and just today I noticed some new dead pixels crop up. It looks like there's a cluster of 3 or 4 in one spot and a few others spread around the screen in random locations.

The question is: does the Asus warranty cover dead pixels, and if so what's the standard for a replacement (i.e. 1 dead pixel on the screen or something like 10 dead pixels in 1 square inch, etc.)?

If it's not covered by any warranty then I may just save up and replace it with the display assembly from a 3DE since I prefer the matte display, and the 3D capability would be nice as well.

Thanks all,
Moose

xeromist
06-06-2011, 03:20 AM
Are they stuck or dead? I've heard some people have success with gently rubbing the spot to revive them. I'm not sure what the warranty on the screen is though. Maybe someone else has that info handy.

irdmoose
06-06-2011, 03:59 AM
My guess is they're dead. There's 4 of them that are black in a square pattern about 3" from the bottom, then there's a line of them an inch above that, and finally there's 3 or 4 in random spots in the display. They're all black. I don't want to massage the display since I've never had luck doing that before with dead pixels.

What really bites is this is a new phenomenon. They just showed up in the last day or so. I know because I notice things like that VERY easily, and they weren't like that during the Amazon return policy since I ran an LCD test app during the first month that I had it.

xeromist
06-06-2011, 04:12 PM
That's a bit more extensive then it sounded like at first :( I wish you luck!

Chastity@ASUS
06-06-2011, 07:05 PM
Personally, I would just replace the panel with something you want, especially if you were thinking of upgrading it.

irdmoose
06-10-2011, 01:49 AM
If I were to replace the panel with one from a 3DE, would I be able to use the features of the 3DE? Do you know if this upgrade would work, or am I pretty much stuck?

Brian@ASUS
06-10-2011, 07:14 AM
the cheapest way is to replace the LCD yourself. its actually not that hard:
http://www.screentekinc.com/search-lcd-screen.shtml?lcds_product=g73&Submit.x=0&Submit.y=0&method=searchbox


http://www.youtube.com/watch?v=l_FtMr_40-w&feature=player_embedded

irdmoose
06-10-2011, 02:57 PM
Cheapest? Are dead pixels not covered under the warranty? If they are, then wouldn't a warranty repair be cheapest?

Also, I'm still curious if I'd be able to access the 3D features if I installed a 3DE display.

xeromist
06-10-2011, 06:13 PM
In order for 3D to work you would also need the emitter. If the emitter circuitry is included with the screen then maybe you could mod the case to add a hole for it?

Mason@ASUS
06-13-2011, 11:21 PM
Yes, dead pixels on notebooks are covered under your warranty as your warranty hasn't expired.

Mason@ASUS
06-13-2011, 11:31 PM
regarding the 3D functionality, replacing your current panel with a 3D panel would allow you to have 3D functionality since the chassis are the same so the only difference between the 3D version and non-3D version is the panel.

irdmoose
06-17-2011, 07:39 PM
Ok, so a little update: I shipped my laptop to Asus' facility in Milpitas via a pre-paid FedEx label from Asus on Monday the 13th. I had to buy my own laptop shipper since I didn't want to use the original box, but that was only $12 and was easy to fit to my laptop. I discovered an additional issue with the lower case having a crack near the back where it angles toward the rear exhaust vent. They repaired both problems quickly and without any question, and returned it to me in near record time. I just got my back from FedEx about half an hour ago, and I can't be more pleased with the job that Asus' service center did for me.

Mason and Brian, give my kudos to everyone at the Milpitas repair center.

Thanks
Moose

Mason@ASUS
07-15-2011, 01:10 AM
awesome! =)