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View Full Version : G75VW-DS72 =A Major Mistake



SkilletIsRollen
12-10-2012, 02:37 AM
Hi everybody, before we begin let me say something. I bought this laptop in back in March 2012 from Newegg for $2200. This was my first non-monitor purchase from Asus. Believe me, I'm never making this mistake again.

The Good:

Case Design, both in looks and sturdiness.

Cooling, one of the best cooled laptops ever built.

Speed, very fast with anything that doesn't require heavy graphics.

The Bad:

Sound Quality, by far the worst thing on this laptop, 300 dollar junk-tops speakers sound better, plus all the audio bugs are absolutely terrible. For what we are paying, this is unacceptable.

Video Card, I am not saying it's slow in any regard, I know it's a laptop, but the fact is 4 months after release of the 670m, the 675m was released, which is 50% better. With no MXM slot (to change the video card) while laptops in the similar (for what I paid) price-range has equipped. Plus the card seems buggy and has bad drivers. It has all kind of instabilities ruining games. The predecessor was cheaper and faster. This chip was a sellout, it's Nvidea's fault, but it's still in my laptop

The Screen, the coating on this laptop's screen is baldly done. It's far grainy then it should be, especially from the manufacturer who are know for good monitors, in fact I have a an Asus VW246H (24 inch LCD, Matt, 2ms, made in 06) monitor that I compared it too, it was far less grainy.

Bloatware, There is so much useless crap pre-loaded on this computer, I thought Asus was bought by Dell or something. Most of it, Windows 7 already has covered, and the stuff that it doesn't, either doesn't work or there is no need. I thought Asus would know better.

Battery Life, It's not good, but I forgive this one.

But all this is just icing to the real cake of a problem.

The Product Warranty Support

My unit, unfortunately, has a defective. Its screen is flickering like those old CTR's monitors whenever I turned down the light levels. Not really a big deal, so I tried to ignore it. Well my patience only lasted a week. I paid for a product free of defect, so I was going to get that. At first i thought i should of just returned it for a replacement, well Newegg was back-ordered and they suggested I send it in for a manufactures warranty. Tech support was very nice and said it would be back in around 2 weeks, 3 tops. So I sent it in.

It was gone for a month and a half

I didn't get in back until mid July. They had lost it at their service center after 1 week. So I was trying to keep my cool, but guess what? They didn't even fix it. I was very mad, and I called them again. I asked a manger they said no problem and if they couldn't fix it they would replace it.

4 months later

Still not fixed, sent it in 3 more times, they never could track it. After the 2rd time receiving it back, the keyboard Back-lighting was broken, and power supply wire had split. After the 3rd time receiving it back, the Hard Drive FAILED when I turned it on. The 4th time receiving it back, they had fixed everything except the actual problem that their bird brained techs didn't break. The screen still was flickering.

Stonewalled by management

That promise of replacement was a lie. Whenever I called I was quickly getting routed through their call centers get the customers to give up service. All they told me was no, and send it in again. I have paid -out of pocket- over 200 dollars of packing fees (which they don't pay for), and they refused to even cover that cost when they wanted me to ship it in again. They ruin my computer, and I pay for it. Asus 360, they really run you in circles. It was now October, and I maybe used the computer for 3 weeks since march.

I'm so glad i paid with a credit card.

I started a charge-back dispute with my bank (you can do that by the way if it's within a year). And now it's midway through December, I HAVE WON. I got every penny back, and rightly so. I used to like Asus, but after this, never again.

To anybody whom are receiving the same treatment: if you paid with a credit card, try doing the same. You just need Paper evidence (mine was a sheet Asus had sent me, that said how many attempted repairs have been done). Record your conversations and don't accept their mistreatment. I wish you luck and I feel your pain.

If their service center had fixed it the first time, I would have been happy (even after waiting so long). But the incredible amount of lies and disrespect I have received over the months is unforgettable. Their service center's incompetence and refusal to ever call. Plus all the computers problems I have already gone over.

Overall, never buy Asus computers, their not worth the potential problems. :(

dstrakele
12-10-2012, 02:47 AM
Good thinkin', @Skillet, challenging the credit card payment. Glad to hear you prevailed. No one should have to put up with that kind of customer service!

colpolite
12-10-2012, 03:16 AM
We feel your pain skill!! Going with Asus is like lottery which makes it dangerous and exciting at the same time lol

SkilletIsRollen
12-10-2012, 05:26 PM
We feel your pain skill!! Going with Asus is like lottery which makes it dangerous and exciting at the same time lol

It's sad, they make good electronics, but their product support is obviously not cared about. In addition, their company is not even BBB (Better Business Bureau) certified. If fact their BBB ranting is a fail on their scale. I wish I had known that before I bought from them.

finalhour
12-10-2012, 08:17 PM
We feel your pain skill!! Going with Asus is like lottery which makes it dangerous and exciting at the same time lol

I'm surprised the official ASUS customer loyalty person hasn't replied to this on here...not that he can do much, can't really defend the sh!t ASUS pulls anymore....I'm just dealing with my pixel issues now and hoping that my screen stays as it is and that I don't have to send it in for a repair....

SkilletIsRollen
12-10-2012, 11:53 PM
I'm surprised the official ASUS customer loyalty person hasn't replied to this on here...not that he can do much, can't really defend the sh!t ASUS pulls anymore....I'm just dealing with my pixel issues now and hoping that my screen stays as it is and that I don't have to send it in for a repair....

I escalated my Case several times- no response. Filled out there survey telling them what happened (hoping another department might help) no response. Official complaint to the BBB- no response.

If you just bought it, see if you can still return it for another one before the merchant return policy expires, if able, don't believe them when they say go try to fix it with the manufacturer.

Funny thing is I know what the problem my laptop has, and how to fix it (I'm A Geek lol :cool:). I even wrote down what exactly the Bizcom techs had to fix. I also told them to call me when it reached their center, which they never did. I would have fixed it myself, but if you pop open the case you void the warranty (which from what has been said is completely useless) And I didn't want to pay for parts, or risk losing the warranty if something more essential failed (their motherboards are know for this). You really can't trust them. :mad:

Shawnnepc
12-11-2012, 02:06 AM
FYI.

When you issue a charge back you are screwing over the retailer (in this case Newegg)

I will be very surprised if Newegg doesn't try to dispute this or prohibit you from purchasing from them in the future. (Charge back fees are INSANE and can cause some serious damage to a business, even ones as large as Newegg)

You never mentioned in your story but did you return your laptop BACK to Newegg after the successful charge back? If for some reason you didn't or your credit card company didn't require it you should contact them and Newegg immediately.

I've dealt with charge backs quite a bit (on both sides!) and it's a very messy and unpleasant process if the credit card company and the retailer aren't in sync with each other.

Hopefully everything will work out in the end for you and everything settles up :)


Also a few things to note:

The BBB is more or less a scam for businesses. They require us to pay some ridiculous fees in order to give us a rating on their site and very often we will be punished for unreasonable requests from consumers and have no real due process to dispute.

It's against the ASP policy to EVER contact a customer directly, so even if the tech saw your note he would be risking his job and some hefty fines to contact you.

Not that it matters now, but I have no doubt that if you were to contact cl-Scott he would have been able to resolve your issue in a timely and satisfying manner.

Best of luck with your future computer purchases :D

dstrakele
12-11-2012, 03:26 AM
Yeah! It's the customer's fault! SHAME ON HIM!!!

riiiight...

Shawnnepc
12-11-2012, 03:35 AM
Yeah! It's the customer's fault! SHAME ON HIM!!!

riiiight...

It's not fair to hurt the retailer ! (Newegg)

dstrakele
12-11-2012, 03:56 AM
Well, I do feel bad for Newegg getting screwed by ASUS in this transaction. It's just the text medium that prevents you from seeing me cryin'....

I'm sure ASUS will take better care of Newegg than @Skillet.

jdotjdot7
12-11-2012, 04:22 AM
1) Why would you buy the most expensive G75, the ROG Laptops are meant to be cost efficient for power. If you are going to spend 2k+ on a laptop, go with MSi or SAGER.

2) Did you even compare specs? I mean seriously, 6 months ago i knew about the other cards coming out, IT'S CALLED RESEARCH.

3) Sound quality on this laptop is actually pretty good, just download the latest VIA driver and the subwoofer delivers the sound you want to hear.

4) ONLINE RETAILERS ARE THE SOURCE OF MAJORITY OF THE BROKEN LAPTOPS, also, don't go to some backwater store in your town like "Ernies electronics" to buy your expensive laptop. GO TO A BIG COORPERATION.

5) YET AGAIN, WHY $2300 ON A G75!

If you have 2k+ to spend, get this beast http://www.msimobile.com/level3_productpage.aspx?cid=6&id=376

Otherwise, if you aren't willing to shell out that kind of money, get a $1500 ASUS Laptop. I got mine for $1250 and it performs perfectly.

xphantsx
12-11-2012, 09:59 AM
I am now ashamed to have recommended Asus to my friends. I felt like they treated me poorly over my tech request this week. Overall it was a very insulting experience. The problem is I love ASUS products and this wont stop be from buying. I am still sore over the treatment. Glad you got your money back. I always charge online purchases for the same reason the ability to have RECOURSE is invaluable.

SkilletIsRollen
12-11-2012, 04:52 PM
FYI.

When you issue a charge back you are screwing over the retailer (in this case Newegg)



I did feel bad about how Newegg had to suffer from Asus behavior. But that is the cost of doing business with credit cards.As a Merchant you are metaphysical extension of Asus, that means you endorse their products. If you know that your selling products that have these problems it's you responsibility. That's why these kinds of laws exist. This case fell under the Fair Credit and Billing Act: Code 53: Merchandise Not as Described or Displayed/Defective Goods and Services I have the right to dispute a charge up to a year, if I meet these criteria:

1. Proof of purchase
2. Proof of deception/defect
3. Proof of customer's fair attempt to resolve the issue (with Merchant or Manufacturer) before the dispute.

Number 3 is very important, I called Newegg during this and asked for some help, they blatantly blew me off and ignored all request for them to either replace, fix, or return the merchandise. 4 repair attempts with Asus, each time returning with more damage then I sent it in.

I feel for the Merchants who get ripped off by scum. But a charge-back was by only recourse for my situation.

FYI Asus did directly contacted me once just to tell me that their not going to give me the replacement previously promised. Yet again breaking their own policies only when it's convenient for them.

Newegg did dispute it back, and I actually almost lost the dispute in November, but when I dug up some more viable physical evidence, and sent it in, it was back on. The evidence was from Asus themselves stating how many attempts of repair have been done, and their intentions to not offer a replacement.

I'm currently waiting for a response from Newegg, now that the bank has announced in my favor, but I have heard nothing. I still have the Laptop at the moment. If they want it back they are paying full shipping freight, and no restocking fees. They can try to sue me, I'll just give a call to the Attorney General (it's his law that I followed for the charge-back) In a court of law I'll just give the judge the same evidence. I'm not going to be scared by corporate bullies pushing around consumers.

These laws are here to protect people like me who are getting screwed over.

An update on the laptop that the service center still didn't fix, the screen still flickers, and when they replaced the failed hard drive (the 256SS), they installed Windows on the wrong one (750 Mechanical), and then didn't allocate the partition the replacement flash drive into Windows (it was undetectable). I can repartition that drive in 30 seconds with fdisk. Even the biggest software nub can partition a drive. So either their Bizcom repair center techs are: really stupid, don't care, or they are just screwing with me. :confused::confused::confused::confused::confused: :confused::confused:

dstrakele
12-11-2012, 06:23 PM
What is the location of the Bizcom repair center that did the work?

jepoyski101
12-11-2012, 08:38 PM
Want to share my experience as well... I had purchase before ASUS VX7SX (lamborgini edition)from our local retailer... After a month or so of nomal usage the machine suddenly stops working and can't be open anymore. So I return the unit to my retailer for them to fix it... They found out that it was the video card broke down and they need to ship it to their supplier to replace/fix it... After 4 weeks of waiting they announce it as scrap already... So they ask me to replace it with another brandnew laptop and that is why I come up with ASUS G75V... I just add some more bucks... Good thing I have a local retailer that catered my agony... It's been months that I have been using my ROG... So far so good... Just sharing...

SkilletIsRollen
12-11-2012, 10:16 PM
Milpitas, California. Isn't that one supposed to be the good one?

dstrakele
12-12-2012, 01:05 AM
I've seen good and bad experiences reported for RMA's to that facility.

Here are some negative ones :

1) http://rog.asus.com/forum/showthread.php?5925-G73JH-A2-Problems-(and-RMA-troubles)

2) http://rog.asus.com/forum/showthread.php?23121-You-have-got-to-be-kidding-me.-(_HORRID_-RMA-experience)

3) http://rog.asus.com/forum/showthread.php?21766-G53-3-time-RMA

4) http://rog.asus.com/forum/showthread.php?842-G71Gx-Wont-boot!

Here are some positives:

1) http://rog.asus.com/forum/showthread.php?4728-The-Asus-RMA-department-did-it-again!

2) http://rog.asus.com/forum/showthread.php?24072-RMA-Status-through-ASUS

3) http://rog.asus.com/forum/showthread.php?13033-G74sx-rma-satisfaction!-)

This particular case was eerily similar to yours ( http://rog.asus.com/forum/showthread.php?13143-Asus-RMA-USA-(Horrible-Experience), but I couldn't tie it down to a specific repair facility.

Clintlgm
12-12-2012, 01:55 AM
Well you can add mine, I sent mine in to CA, for a defective right side speaker. Turn around was great shipped on Friday got it back on Thursday nothing was damaged and nothing was fixed I still don't have a right side speaker. I have Mason to thank for that he got it through for me. I won't send it back unless something really bad happens. This did make me wonder if I made the right choice going with another Asus. That was back in July I'm still good use external speakers or head set when I need good sound. Still I'll really be paying attention around 2.5 years from now when I'll be looking at my next notebook. I certainly hope Asus gets it together by then. Then again the real problems we see here are a small minority of all the units they are selling.

dstrakele
12-12-2012, 02:48 AM
@Clint - I found your case interesting. I've seen it mentioned that only a very small percentage of RMA's fail to be satisfactorily resolved and that unhappy customers are the ones that come to the forum and skew results to the negative side.

In your case, you came to the forum to report your right side speaker was not working. When it was determined to be a hardware issue, you RMA'd your laptop to the Milpitas repair facility. You also enlisted the aid of Mason@ASUS to help with your RMA. You had the best possible chance of a successful outcome:

1) The problem was simple to diagnose. The speaker didn't fail randomly, it was dead.

2) You had the full power of ASUS behind you with Mason (who helped so many before you) looking after your case.

3) The odds of an unsatisfactory result was extremely small (as reported by some In this forum) . The odds of failure being something like 1 out of 100,000, or 1 out of 10,000.. certainly not more than 1 out of 100.

Yet when the laptop was returned to you, the problem was not resolved. The easiest possible problem with the most possible assistance behind you, and still an outright failure. This leads me to believe there is more of a problem with ASUS RMA handling than anyone is willing to admit.

chrsplmr
12-12-2012, 03:01 AM
dstrakele .. I have to agree .. I almost want to type .. WTF ??? But out of politeness I can't ... shame .. should be said.


I have to say .. I grow weary of defending this non sense .. This One ..
and it's getting countless already ... is beyond stupidity.
How do you put something back in a box and return it knowing Nothing was done ???
See .. I almost typed WTF ??? again !!! ... c.

SkilletIsRollen
12-12-2012, 04:27 AM
I honestly think the problem lies with the fact that Bizcom is just a contractor and not a directly part of Asus. Communication and service issues always happen when you subsidize work to somebody else. They don't care about your companies image because their not a part of it. From what I can tell Bizcom only cares about meeting the minimum requirements of that contract and doesn't give a #$%^ about anything else.

Clintlgm
12-14-2012, 05:54 PM
Yes the only thing that was done was that the VIA driver was reinstalled to the 400 original driver from the 600 i had installed, and they reinstalled the Asus Update that i had uninstalled?? At least no damage was done and the turn around was very quick. I personally am very concerned that I may have to some time in the future have to send it in again for something serious. And I live with a $2000 dollar notebook with a defective sound system. Other that this I love my G75 I only hope Asus gets a grip on these problems or they will go the way of Gateway. My history with notebooks is my first was a Sager, then a Toshiba, 3 Gateways, Asus M70a and this one Asus G75, these were all top of the line notebooks. I ususal buy new every three years, The Sager after several months of problems and returns to the factory I got a refund for,The Toshiba and 2 of the Gateways are still in use by family members. the Asus M70sa crashed the vido card after 4 years.

SkilletIsRollen
12-16-2012, 06:48 AM
You had Gateway"s you say?

Strangely enough, in 2008 I bought a Gateway FX gaming notebook (P-7805u). That thing is an absolute mule of a laptop. That is the laptop I'm still using as we speak (while this whole thing with this G75 is going down). The only thing that ever gave me problems was those Western Digital Hard drives (prone to failure) and I had to replace it once. I beat the hell out of that laptop and it is still working great to this day.

I miss the Gateway FX laptop line, if it still existed, I probably would of bought one of those. Reliable, Fast, nicely styled (Orange and Black is cool), and well priced. Makes me sad. :(

chrsplmr
12-16-2012, 04:36 PM
Come on now .. thats comparing a lemons and peaches .. a Gateway .. what of today would that run ..
Certainly not Crysis3 ... ect..

You got into a bad run .. but there is no question as to the G's superiority over a .. cough .. Gateway..
no offense ... That was a sharp lappy ... in it's day.c.

Clintlgm
12-16-2012, 09:22 PM
2008 I bought a Asus M70sa, worked good no issues until July this year when the Video card crashed. What I really liked about Gateway was there warranty but maybe that was also there demise. I've alway paid top dollar for my NB's as I use them as mobil desktops and I work remotely for weeks at a time. If one crashes I 'm really screwed.

b1acku1a
12-17-2012, 10:26 PM
Not sure if OP tried this or not, of course, it's probably too late now. I wrote a very negative review on Newegg about my ASUS G74SX. I got a response from an ASUS loyalty technician that same day. After that, the attention to my RMA changed and was much better. I sent my laptop back 4 times. After the second time... I saved the packing material it was shipped back in. Once my issue was resolved the technician asked me to rate my experience at this site: http://www.customerservicescoreboard.com/Asus .
Looking at the reviews today, they are not doing very well. Not sure why they wouldn't try to focus more on this aspect of their company.

Clintlgm
12-17-2012, 11:18 PM
WOW, Looks like cl-jeffery has his hands full. I've sort of had a Idea the few nightmares we have seen on here were not isolated. I for one hope that Asus Corporate finds this unacceptable and does something about it.

This is the exact reason I stopped buying Gateway 4 years ago!

chrsplmr
12-18-2012, 12:00 AM
cl-jeffery ??? ... with all do respect .. I am sure he is doing a fine job .. but has not one post.

cl-scott on the other hand ... hahhahaa .. busy, busy.c.

Clintlgm
12-18-2012, 04:34 AM
LOL you had to read the link in B1acku1a post, its the reviews for Asus on NewEgg, cl-jeffery@Asus has quite a time answering some of the negitive reviews there.

Clintlgm
12-18-2012, 04:13 PM
That's my point cl-scott is not the only one, seems that these problems with Asus Repair and tech support are not isolated to only gaming notebooks. It seems that Asus Management are having some major problems. This crap killed off Gateway, almost killed off Dell, they finally got a handle on it. and how many others?

joyfulPo
12-18-2012, 04:34 PM
Just read the OP's post and this is what I have to look forward to as I must send in mine for the same screen issue as he has? :mad:

This is what I feared.
How do I make them send a technician with a new screen to me instead as they pretty much ow me a screen that works on a brand new product when I had gone thru 5 replacements.

Next time, I'll go with Alienware\Dell, jeez.

Shawnnepc
12-18-2012, 07:32 PM
Just read the OP's post and this is what I have to look forward to as I must send in mine for the same screen issue as he has? :mad:

This is what I feared.
How do I make them send a technician with a new screen to me instead as they pretty much ow me a screen that works on a brand new product when I had gone thru 5 replacements.

Next time, I'll go with Alienware\Dell, jeez.

The quality of repairs vary per facility and country.

Have you tried contacting official ASUS reps on the forum?

joyfulPo
12-19-2012, 06:52 AM
The quality of repairs vary per facility and country.

Have you tried contacting official ASUS reps on the forum?
The person I'm talking to at the official ASUS Customer Support phone in my country, is that the person who will repair my screen?

Shawnnepc
12-19-2012, 02:41 PM
The person I'm talking to at the official ASUS Customer Support phone in my country, is that the person who will repair my screen?

Try sending a PM to cl-scott or Marshall@ASUS to see if they can assist you.

SkilletIsRollen
02-12-2013, 06:53 PM
Well I have found even MORE PROBLEMS with my g75. Now with the cooling. 60 seconds of prime 95 and the temperatures go to 85C and keep climbing (I cancel for obvious reasons). Is there anything they didn't do wrong? I wouldn't doubt they didn't set the heat-sinks properly, or forgot the thermal Pads/paste. Absolutely pathetic.

Here4Help
02-13-2013, 01:56 AM
I just read every single sentence each member has written on this thread, and my god! I am speechless. This is very devastating. No one should have to go through this nightmare. I really hope Asus looks at this and try to improve their customer service because this is seriously unacceptable. I would have done exactly what @SkilletlsRollen did. It isn't fair! They can't treat people like that. They put him through hell.

Clintlgm
02-13-2013, 02:06 AM
Amen, I thought earlier he had gotten him money back from Newegg. I had no idea this was still going on.

Vicodin
02-13-2013, 03:00 AM
I feel sorry for all of you with your issues you had/are having with your Asus purchases. I luckily have not had a single issue with my purchase of an Asus G55. The thing has been amazing for me. However, I did have an issue with an Asus G73 I bought a couple years ago. Within a few days of owning my G73, I noticed the temps on the GPU were extremely high (around 110c in idle!). Luckily I caught it early before it wrecked the GPU. I took it to my friend because I didn't want the long wait of sending it back and such. It turned out to be really crappy paste job. My friend repasted the processor and gpu with some arctic silver and it was fine after that. I just can't believe such an important step in manufacturing a computer could be passed up.