View Full Version : G74 both IE & chrome close on their own

12-24-2012, 03:35 PM
Hey folks wondering if anyone has had this problem.
For a few weeks now on my wifes computer when she is on internet, using either ie or chrome the browser will close including all tabs that were open. No error report that I can see.
Was wondering if anyone had this happen,and if there was a way to fix it short of deleting things.
Stock g74 from bestbuy, antivirus is Trend titainium IE8 & Google Chrome

Thanks and Merry Christmas to all
Happy ROG_n


12-24-2012, 04:05 PM
I would try using something like Malware Bytes to see if something snuck on the system. Sounds like a virus or malware of some sort. You could try renaming iexplore.exe to something else like testing.exe & run it, see if it still closes. Do you get any DEP errors or any error messages at all.

12-24-2012, 05:30 PM
Kinda like Browsers force-closing on an Android Smartphone, huh?

Does Windows report any errors when these Browsers crash? OR are there any Errors reported in the Application Event Log? If so, what is the exact text?

http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/6dc192ef-44f9-469e-a961-32674f7aa58f/ discusses how insufficient disk space, Adobe Flash (or other Add-on) issues, corrupt Windows system files, or even the video driver could cause such a problem.

I'd also throw in Disk errors as another possibility and would check the System Event Log for any such reports and run CHKDSK C: /F /R from an elevated Command Prompt (right-click on the Command Prompt icon and choose "Run as administrator" from the popup menu).

Deleting the Browser cache or even resetting to default settings is another troubleshooting step for Browser issues.

Another thing to check is if your wife reboots the laptop regularly. It's the only way to recover leaked memory lost by improperly-coded drivers and applications. If Sleep or Hibernate is always used to shut down the system, the leaked memory is never recovered and will accumulate until it causes a problem (same thing with the Android OS) . So one of the first troubleshooting steps should always be to reboot the system and see if the issue persists.

12-25-2012, 03:38 AM
did you use Trend to scean have any virus, how is restart, problem still happen? if you remove chrome than restart open IE still happen?
if you upgrade IE version still happen?