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View Full Version : Hitachi hdd clicking noise - dying?



Sunrise2000
12-30-2012, 03:06 PM
I have in g75vw hitachi hdd - HTS727575A9E364. A week ago, I start hear clicking sounds under (below) numpad.. I searched forums that many customers, who have hitachi hdd hear clicking sounds, it is normal? I've checked for errors with windows tool - no errors found, hdd sentinel soft told me that all right, no action needed to prevent data loss. But HDD regenerator 2011 in smart section - hdd status warns me: "imminent fail" backup files immediately.
http://www.hgst.com/support/downloads/ I used WinDFT and test passed - no errors found too.

What to believe? This is normal or my hdd dying?

mrwolf
12-30-2012, 05:21 PM
Well, how bad is the clicking noise..?

I did a bit of research on this too and found out faint clicking noises when the hitachi hdd is being used is normal as long as it isnt too loud.

I have 2 G75-VW's in my house, both with one SSD and one Hitachi HDD. They both produce this clicking sound but one of them is less faint. Have been using them for almost 6 months now and no issues so far :)

Dreamonic
12-30-2012, 07:48 PM
What you are hearing is the heads parking more frequently as more data is stored (APM.) You can disable this audible click using either quietHDD or CrystalDisk.

ggBanks
12-30-2012, 07:51 PM
If you have Intel Rapid Storage Technology this may be the cause, because on my previous laptop this thing caused the head to move every second no matter if the computer is reading something or not. And when I uninstalled it this stopped. I advise you to try that.

chrsplmr
12-31-2012, 03:00 AM
Still, I would back up anything important on a flash or 'other' drive .. just in case.
[ .. been there .. lost big.].c.

Sunrise2000
12-31-2012, 09:46 AM
I just uninstalled intel rapid storage - problem still exist..

So, I dont know worry about this noise or not?:(

Dreamonic
12-31-2012, 09:50 AM
Have you tried quietHDD (https://sites.google.com/site/quiethdd/download-1) yet?

Run it, right-click it on taskbar and "disable APM."

Most Hitachi hard drives have the exact same problem. It's because of a non updated/released firmware to change the APM values. I've had 3 Hitachi drives that did the same thing. Each made that clicking sound NEW and I've run software to disable APM control. They've been running for over a year like this.

Sunrise2000
12-31-2012, 10:00 AM
if I disable APM, data on disk will not gone? Please explain me what means APM?

Dreamonic
12-31-2012, 10:04 AM
No you will not lose any data.

APM is "Advanced Power Management."

When a hard drive is not in use (laptops especially a problem,) it will park the head to prevent data loss in the event you drop the laptop, sudden impact against an object and so forth. By default, it's set to do this a lot! However, a high amount of parking can ultimately cause the failure of a drive as load cycle counts get higher.

Most likely it's set to 128, where you need it at 254.

Sunrise2000
12-31-2012, 10:06 AM
thanks.. maybe I can reduce apm values and not disable that completely?
Another question: I have OS installed on SSD (primary), hdd is data storage... this software do not effect SSD values?15462

ggBanks
12-31-2012, 10:10 AM
It does not affect SSD values as SSDs do not have moving parts :)

Dreamonic
12-31-2012, 10:11 AM
You want 254 on APM, which leaves it as most inactive. SSD's use LPM if I'm not mistaken.

Sunrise2000
12-31-2012, 10:12 AM
It does not affect SSD values as SSDs do not have moving parts :)

thanks for answer and sorry for silly question :) I dont know that.. So it would be better to disable apm complete, or reduce apm values?

So i disable APM and now are these values:

Now its alright? Each after I restarted/turn on computer, need to disable apm, or not?

Dreamonic
12-31-2012, 10:22 AM
Yes, every restart. You can use task scheduler to make it autorun after each restart with the set values. Ive used CrystalDisk for this as it's much quicker for startup, but quietHDD is quicker to set up in this case for your testing purposes.

Any change in clicking?

Sunrise2000
12-31-2012, 10:32 AM
so, after restart, usb ports not working and hdd pc not recognised :( only shows ssd

Dreamonic
12-31-2012, 10:35 AM
Those two things aren't related to quietHDD. It's because you removed Rapid Storage. Reinstall it and report back.

Sunrise2000
12-31-2012, 10:42 AM
I install RST again... in device manager usb ports waiting to search new drivers, when I clik to update drivers, searching via windows update, and tell me, that cant install, bla bla :( what should I do?

Dreamonic
12-31-2012, 10:43 AM
It will work after you install RST.

Sunrise2000
12-31-2012, 10:47 AM
15464
this problem now. What service need turn on?

Dreamonic
12-31-2012, 10:53 AM
Need to reinstall USB driver and chipset driver again.

Sunrise2000
12-31-2012, 10:58 AM
Need to reinstall USB driver and chipset driver again.

when I try to reinstall it, shows this error:15465

Dreamonic
12-31-2012, 11:00 AM
Go into device manager and right-click the ones displaying yellow with exclamation marks and select "Uninstall." Then restart and proceed with driver installation.

Sunrise2000
12-31-2012, 11:02 AM
Go into device manager and right-click the ones displaying exclamation marks and select "Uninstall." Then restart and proceed with driver installation.

I try this.. not help

Dreamonic
12-31-2012, 11:05 AM
Windows 8 or 7?
Talk about a domino effect. PM Sent.

Sunrise2000
12-31-2012, 11:07 AM
win 7 home premium x64

msr12077
01-01-2013, 07:08 PM
I purchased my G75 at BB. The Hitachi HD appeared slow. It made the clicking sound, almost like it was a floppy disk, not only sound, but delay in opening files. I told the folks at BB/Geek Squad and no feedback or problems mentioned. Within the next 90 days my HD crashed and none of the data was retrievable. :mad:

I wished that I had done a backup. I had the G75 less than 6 months. I've owned 6 laptops and never had a HD problem.
Luckily the warranty covered for the replacement with a 750 GB Seagate Hybrid drive and I purchased the Intel SSD 180 GB. Night and day in terms of speed. It's incredibly fast but it doesn't replace the files I've lost, especially my photo collection.