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View Full Version : Asus G75VW - Crashes (Turns off) after 2-3 minutes of playing any game.



Hitman9000
01-28-2013, 01:28 AM
Hey, so I bought my G75 about 5 months ago and for the past 2 days now every time I attempt to play a game it will just turn off my laptop, no error, no blue screen of death, nothing. Before you say heat, my temp before it crashed was 75C for my GPU which is normal for me. I've checked my HDD for errors, defragged, scan for viruses, updated my BIOS. I just don't know why my laptop would turn off all of the sudden, I'm thinking its my RAM or GPU. I really don't want to have it sent in for repairs, I do have a 1 year warranty though.

Any ideas guys?

ashue
01-28-2013, 02:16 AM
Hey, so I bought my G75 about 5 months ago and for the past 2 days now every time I attempt to play a game it will just turn off my laptop, no error, no blue screen of death, nothing. Before you say heat, my temp before it crashed was 72C for my GPU which is normal for me. I've checked my HDD for errors, defragged, scan for viruses, updated my BIOS. I just don't know why my laptop would turn off all of the sudden, I'm thinking its my RAM or GPU. I really don't want to have it sent in for repairs, I do have a 1 year warranty though.

Any ideas guys?

if you are suspecting that it is a ram or gpu then you might want to try bring it for repair but if you can disassemble your pc then you can also do it to check for yourself but it will void your warranty so the best possible way is for repair and hope that they can fix the issue.

SUKARA@ASUS
01-28-2013, 06:48 AM
Maybe you can help to sent the notebook to reapir and detail check by asus service center

asus service center contact information:
http://support.asus.com/Hotlines.aspx?SLanguage=en

leodanniel
01-28-2013, 06:57 AM
i guy i solved my problem downgrading the bios, i think the latest bios have some problems.... why dont you try to downgrade to the firs relased instead of upgrade? maybe thats the problem.....

rewben
01-28-2013, 07:16 AM
uh? another unknown problem that is related to bios. what's your model number? (g75vw-xxxxx)?

Hitman9000
01-28-2013, 08:54 AM
I just updated my BIOS yesterday so that can't be the problem, I might try get an replacement if not I will have to send it in for repairs which I hope it doesn't cost me.

I think it is the heat because my GPU temp went up to 75 before it crashed,

rewben
01-28-2013, 09:10 AM
if this happened after your bios upgrade, you might need to consider restore your bios to the last working one.

for gpu, 75c is normal. if it's 85c or more, time to clean up your vents and perhaps replace the thermal grease.

Hitman9000
01-28-2013, 09:23 AM
It still crashed with an older BIOS version so that is not the problem, I've check my fans and there is some dust, I will try clean my vents and see what happens.

srmojuze
01-28-2013, 12:05 PM
Check that your CPU speed is always 100% if CPU changes C States that can crash Windows 7 and Windows 8.

leodanniel
01-28-2013, 01:50 PM
But what was your bios version? And what is your bios version now?....... And other thing, did you upgrade your chipste driver to the last version?

Hitman9000
01-28-2013, 03:19 PM
I think my BIOS version was 207 I think and I don't think I've updated my chipste driver, how do I check and where to download the latest update?

leodanniel
01-29-2013, 01:15 AM
here in official web of intel , here is the link: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Instal lation+Utility

Hitman9000
01-29-2013, 05:25 AM
Still cashing after I play any game for more then 3 minutes even after I cleaned my laptop, my only option is to get an replacement or send it in for repairs.

rewben
01-29-2013, 06:09 AM
can you find anything from the event log?

Hitman9000
01-29-2013, 08:41 AM
I found some errors while having a look at the event log.

1. The ICS_IPV6 was unable to allocate  bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

2. The TransactionManager (TmId={e33ee055-682a-11e2-b66a-806e6f6e6963}, LogPath=\SystemRoot\System32\Config\TxR\{ac68ca5c-682a-11e2-b027-806e6f6e6963}.TM) has failed to advance its log tail, due to the transaction (UOW={bccf742d-682f-11e2-bbce-10bf48220186}, Description='') being unresolved for some time. The transaction must be forced to resolve in order for the TransactionManager to continue to provide transactional services. Forcing the incorrect outcome may cause data corruption in any subordinate ResourceManagers or Transactionmanagers.

Not sure what they mean, but most likely I will have to send it in for repairs, I am going to call them now and see.