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View Full Version : G55 Problems during Shut Down



redtiger
01-29-2013, 03:09 PM
Hey all !

I have got my G55 about 2 months ago and as expected it has been working like a dream.

However, this problem just started to surface a week ago.
Whenever I want to shut down my g55, the screen turns blank ( just as usual ) , but then the keyboard lights and the power button remains lit . Hence the laptop is still running!!
I have waited for quite a long time but the lights still does not turn off, so I had to force my G55 to shut down by holding down the power button :(

Again, this only happened about a week ago, and it does not happen everytime I shut down, but occasionally ( I wouldnt call it rare too...)

I have also recently installed Kaspersky anti virus a week ago and thats about the only change ( is it relevant to the problem?)

Please advice/help/comment if you have fix/faced the same problem ! THANK YOU

rewben
01-29-2013, 03:19 PM
if you put your laptop to sleep (press fn+f1), can it wake up?

dstrakele
01-29-2013, 03:40 PM
The problem started a week ago and you installed Kaspersky Antivirus a week ago... hmmmm.....

http://forum.kaspersky.com/index.php?showtopic=185839

AlexTheRepublican
01-29-2013, 08:47 PM
I guess this should be immediately noticed to ASUS and I recommend going to a local service.

dstrakele
01-29-2013, 09:10 PM
No - we lost the election - now the OP needs to look for other Security software drivers that may be conflicting with Kaspersky Antivirus and choose which to uninstall (Kaspersky or the other Security software).

There can be no sending the laptop out for Warranty repair unless a hardware issue is identified as the cause. This is because the Service Center will simply reinstall the ASUS Factory OS, which doesn't have Kaspersky Antivirus, so the issue will be 'resolved', when @redtiger could easily do that himself.

taz291819
01-29-2013, 11:44 PM
FWIW, I use ESET SmartSecurity, and have no problems shutting down my G55. May want to switch to it.

Pitcher@asus
01-30-2013, 03:57 AM
i think you are reinstall Antivirus try again first, if same, try reinstall unnecessary sw, if same again, save your data restore OS.

redtiger
01-30-2013, 12:38 PM
Thank you all for your advices ! really appreciate it
however I don't want to reinstall a new AV as my Kaspersky is still new )): So it would be a waste...
What I am trying to do now is to just close Kaspersky everytime I want to shut down. And so far if I did that, the laptop shuts alright.

rewben
01-30-2013, 01:40 PM
nice :) i didn't know kaspersky could be the cause of this.

dstrakele
01-30-2013, 02:59 PM
It is one culprit in a driver conflict that results in the shutdown delay behavior. With troubleshooting, it should be possible to identify the other conflicting driver and uninstall THAT program to resolve the problem and keep Kaspersky Antivirus.

redtiger
01-30-2013, 03:35 PM
@dstrakele thanks for your advice. Im not really tech savvy so would you mind explaining how I would troubleshoot this?

dstrakele
01-30-2013, 03:58 PM
Selective uninstallation of other Security software and rebooting, then attempting to reproduce the shutdown delay would be a first step.