View Full Version : My G72GX Laptop Freezing up

07-09-2011, 12:51 AM
Hi i have a Asus G72GX laptop, and lately ill be on a browser or skype and then all of a sudden, my computer just freezes up, cant move the mouse, or type anything it just freezes and i have to do a hard reset, when i restart it and it comes back up, it would do it maybe minutes later or hours depending, ive tried everything, theres nothing wrong with the memory, ive tried reinstalling windows 7 twice, it would work for a while then it would start doing it again, i was told that the audlogy sound hd had something to do with it, so i disabled that but ive had it froozed once since then, i dont no what else to do, please any help would be appreciated, if you need more info let me and ill give it, please reply ASAP!!!

Thank You

07-09-2011, 04:03 AM
A bunch of people have been getting plagued with poor OS performance after the last batch of Visual C++ updates. To test, uninstall Silverlight + Visual C++ Redistributables 2005, 2008, and 2010. Reboot and see if your issues go away.

07-09-2011, 07:23 AM
oh ok how do i do that exactly? and you think this would remove my problem?

07-10-2011, 02:09 AM
An update: i just got done with a skype call and 10 minutes later my computer frooze again, but only frooze for bout a good 20 secs and then it unfroozed itself idk why its doing this now please help :(

07-10-2011, 05:14 AM
now that i think of this, the only times this has froozen now is when iam in a call on skype, and ive been talking to skype support but they dont no whats going on do you think u no a solution please?

07-10-2011, 07:56 AM
Well, "Hard freeze while browsing (or doing other basic tasks) -> reboot -> another hard freeze" - sounds exactly like what I'm experiencing with my G73JH-TZ207.

I didn't have any freezes or even BSODs (well, except for one caused by a faulty driver) during the first few months, then suddenly, apparently out of the blue, all hell broke loose (ironically, it always happens while doing basic stuff - gaming (even with AMD OD activated) doesn't seem affected at all).

Changed drivers, tried some tweaks and ran all sorts of tests on the CPU, GPU, RAM and HDDs to no result.

Never thought of Silverlight as a possible culprit, but judging by the logs, there actually was an update around the time those issues started, so I'll deinstall it and keep my fingers crossed.

PS: Do you know if the SL 5 beta also causes this kind of problem, or is it limited to the recent (possibly not so) "stable" release?

07-10-2011, 10:45 AM
iam not sure cause i never used silverlight but it seems to me u are having the same problem as me, btw do you use skype? if you do cause i believe that can be on the of the problems cause now thats the times it happens to me is when iam in a call with someone

07-10-2011, 02:17 PM
Nope, no skype.

I don't remember ever "using" Silverlight either, but since it's - iirc - loaded as a plug-in as soon as you start your browser (not sure if it also contains some sort of system service that runs even when no browser is in use), this doesn't make much of a difference.

07-11-2011, 01:16 AM
So you think that could be one of the problems my computer freezes?

07-11-2011, 02:31 PM
Well, at least I didn't experience any freezes yet since deinstalling it, and Chastity is usually right. ;)

07-13-2011, 12:29 AM
Silverlight is like the MS version of Flash. And it's also is part of the OS's DRM system, which is why it's required to have it installed to use Netflix's download system, as an example. Silverlight, in turn, uses .NET libraries, which is why a bad or legacy .NET or Visual C++ component can daisychain into poor performance or crashes in other applications.

07-13-2011, 07:06 AM
just when i thought everything was ok after i installed updated drivers from nvidia website since i have a Nvidia graphics card my computer froozed again for bout 30 seconds and then it unfroozed wtf is going on?? :(

07-13-2011, 06:35 PM
So according to your theory, deinstalling these packages here:
http://img7.imagebanana.com/img/ak0n01ea/thumb/Zwischenablage1.png (http://www.imagebanana.com/view/ak0n01ea/Zwischenablage1.png)

...and installing the latest redistributables from MS afterwards should fix the instability issues, right, Chastity?

07-13-2011, 10:26 PM
That's the idea. This way they're done and completed one at a time.

07-16-2011, 10:07 AM
ok computer frozed again, it frozed for bout 1 minute, and when it unfrozed i went to event viewer and saw this error:



07-17-2011, 04:38 AM
now my computer did it again, this time it stayed frozen, and i had to do a hard reset, it did this earlier and i had this message appear on my event viewer:


please help cause this is happening every hour now and i hate it pleaese :(

07-19-2011, 07:44 AM
My computer just frozed again and this time this error popped in my event viewers:


would this have anything to do with my problem cause i checked online and it said something with freezing?

07-19-2011, 01:20 PM
Yeah, mine freezes any time a play a game for 30 minutes but i'm uninstalling the visual c++ now

07-19-2011, 11:15 PM
could that be the problem? the visual c++ program?

07-20-2011, 12:44 AM
Kind of. Many programs install their own revisions of VC++ 2005/2008/2010, ignoring previous, even more recent, versions already installed. So gradually you'll end up with loads of different revisions installed at the same time, which - most likely - will cause conflicts (see here: http://www.asusrog.com/forums/showthread.php?2884-My-G72GX-Laptop-Freezing-up&p=19110&viewfull=1#post19110).

Like Chastity said before: Remove them all and get the latest redistributable packages from microsoft.com. Afterwards, it should look like this:
http://img6.imagebanana.com/img/90nzougg/thumb/Zwischenablage1.png (http://www.imagebanana.com/view/90nzougg/Zwischenablage1.png)

I did, and since then, I haven't experienced any more hard freezes.

07-20-2011, 01:50 AM
oh dang ok can you tell me how to unintall cause maybe thats whats wrong with mine i would apprecate it

07-20-2011, 01:59 AM
Control Panel ... Uninstall A Program... find the entries on the list presented, hit Uninstall.

07-20-2011, 02:11 AM
ok i had two on there i unstalled one so maybe that will help in some way

07-20-2011, 08:55 AM
ya my computer still freezes dam it i dont no what else to freaking do :(

07-20-2011, 09:55 PM
Did you uninstall all the C++ libraries plus Silverlight?

10-20-2011, 07:22 AM
Hi I have the similar problem with hard freezing. After a min or so it unfreezes itself. I have no idea what triggers the freezing as it randomly occurs (doesn't matter if I play game, watch movie, browsing, etc). I read that you guys mentioned about uninstalling and reinstalling silverlight and c++ . Can you refer me the link where I can download the new package of silverlight and c++ from microsoft? Thanks!

06-26-2015, 05:14 PM
I experience freezes too on my G72GX, especially when browsing, but only when I'm hearing music (or any kind of sound) through the speakers.