PDA

View Full Version : G55VW Wifi Problem



ZenosteR
02-05-2013, 12:56 AM
Hello all.
Brief History:
1. Purchased G55VW from Amazon. G55 #1 had a problem with wifi. The computer would connect to the router, but internet could not be reached. I have 3 other PCs that access this network without issues. I have reinstalled a number of drivers Atheros Wifi versions 9 - 10 and no change. I called Asus Support. Asked me to do the exact same thing, no change. I blamed back luck for receiving a lemon and returned it to Amazon for a replacement.

2. Replacement G55VW arrived from Amazon. Long story short, same problem. Fiddled with 10.0 drivers from Asus website and Atheros website to no avail. Contacted Asus support... Got a case number and no resolution.

I LOVE this laptop. It is quite an amazing machine. But no wifi is a deal breaker. I have searched a number of times and have not found anyone complaining about this. There are some discussions about Atheros Drivers and Windows 8, but no solutions. I've tried all the "solutions" I've found online. Is there a bad batch of Atheros G55s that some how made it to Amazon?

The funny thing is I plugged in a noname USB network adapter from another PC and I get internet through there no problem.

Details:
Core i7 3630
Windows 8
Atheros 9485WB-EG Wireless Network Adapter

I'll give the forum a shot. If that doesn't work, then back to Amazon it goes... I will probably not seek a replacement.

Does anyone have experience with this issue?

Thanks!

Zygomorphic
02-05-2013, 01:15 AM
Welcome to the forums! :) Sorry to hear about your G55, since that is strange. I'm no expert in the area, but I have a G53SX which has an Atheros card as well, but it has no problems with either LINUX or Windows. This is what LINUX tells me I have:
Network controller: Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express) (rev 01)

Have you tried uninstalling the driver from Device Manager and rebooting the computer to see what Windows re-installs?

Actually, I am curious, does the second system have problems with Internet access, but not the local WiFi network? That sounds like a configuration problem on either your router or your computer. If the WiFi card were faulty, it wouldn't connect to the network.

ZenosteR
02-05-2013, 01:30 AM
Thanks for the quick response.

Yes, I have uninstalled the drivers from the device manager. When I reboot Windows uses some Microsoft Qualcomm Atheros driver. That one does not work at all.

Not sure about the router being the problem. I have 3 other PCs an iphone and ipad connected with no problems. The only constant is that the G55s don't seem to like it. I was going to experiment by taking mine to work to see if it connects there. I am using WPA2 encryption as well.

Could it be a driver issue if I can connect to the access point but cannot resolve internet addresses?

Forgot to answer: It does "see" some other PCs on the network, but does not connect to them. I can't see my NAS either.
Thanks again!

rewben
02-05-2013, 02:13 AM
@ZenosteR, what is the version number for your driver? i cannot guarantee this will work for you (but mine is actually working fine here):

1. please turn off the power saving feature for the wifi (device manager > network adapters > wifi > power management;
2. in terms of drivers, can you please tell us which versions you have tried before, or currently using?
3. can your wifi card connect to the router, assigned with the valid ip?

also, please look for @dstrakele's posts. he has a number of good advices and tips on the wifi trouble shooting. alternatively, google 'site:rog.asus.com wifi wireless issue g75' without quotes.

sing_css
02-05-2013, 06:37 AM
Try to reinstall the ATk package and the wireless console 3~

ZenosteR
02-05-2013, 10:35 AM
@ZenosteR, what is the version number for your driver? i cannot guarantee this will work for you (but mine is actually working fine here):

1. please turn off the power saving feature for the wifi (device manager > network adapters > wifi > power management;
2. in terms of drivers, can you please tell us which versions you have tried before, or currently using?
3. can your wifi card connect to the router, assigned with the valid ip?
also, please look for @dstrakele's posts. he has a number of good advices and tips on the wifi trouble shooting. alternatively, google 'site:rog.asus.com wifi wireless issue g75' without quotes.

1. Already tried this. no effect
2. ok, MS driver vs 3.0.0.130, Atheros Drivers: Win8 - 10.0.0.217, 10.0.0.209, and the one it came with 9.0.x.xx..
3. Yes, and I have tried to give it a static route (no dhcp) based on findings from your search advice below. No luck.

Ok, Interesting thing: I was able to see my other PC on the network and download a shared file. Still no access to the internet on the G55. All others have no problem.

Belenos
02-05-2013, 11:51 AM
What about a wired connection? Does it work with LAN?

rewben
02-05-2013, 02:41 PM
1. Already tried this. no effect
2. ok, MS driver vs 3.0.0.130, Atheros Drivers: Win8 - 10.0.0.217, 10.0.0.209, and the one it came with 9.0.x.xx..
3. Yes, and I have tried to give it a static route (no dhcp) based on findings from your search advice below. No luck.

Ok, Interesting thing: I was able to see my other PC on the network and download a shared file. Still no access to the internet on the G55. All others have no problem.

that probably means something is not right about the DNS on your laptop. when you issue the command nslookup google.com as admin, is the result similar to the following?



C:\Windows\system32>nslookup google.com
Server: UnKnown
Address: your.dns.server

Non-authoritative answer:
Name: google.com
Addresses: 2404:6800:4003:802::1009
173.194.38.136
173.194.38.137
173.194.38.142
173.194.38.128
173.194.38.129
173.194.38.130
173.194.38.131
173.194.38.132
173.194.38.133
173.194.38.134
173.194.38.135

colpolite
02-05-2013, 03:27 PM
Atheros wireless card is bad. Buy an intel Centrino card and install on your G55 but it Is not going to be easy since you have to disassemble the entire G55 but there should be a guide already out and had been done by several people already.

dstrakele
02-05-2013, 05:43 PM
I find it unlikely for the WiFi cards to be defective in both G55 laptops, particularly since one exhibits some local network connectivity.

I'd try booting into Windows Safe Mode, uninstalling the current Atheros WiFi driver from Control Panel, rebooting into Safe Mode and installing Atheros 10.0.0.217 by running SETUP.EXE from the Atheros WiFi driver installation file set.

What Security software - Antivirus, AntiMalware, and Firewall are currently running on this laptop?

ZenosteR
02-05-2013, 09:38 PM
that probably means something is not right about the DNS on your laptop. when you issue the command nslookup google.com as admin, is the result similar to the following?

I get the same result with different IP addresses both with the Atheros and with the USB WIfi card.
I don't understand what DNS has specifically to do with this problem considering that I just plugin my USB wifi dongle and it works like clockwork. If it were a network settings issue in Win8, wouldn't that affect all wifi connections?

ZenosteR
02-05-2013, 09:39 PM
What about a wired connection? Does it work with LAN?

Yes, the LAN works fine.

ZenosteR
02-06-2013, 08:49 PM
And just like that... the thread is dead...


Problem was never resolved. Customer service is a joke. Sure I got a human being. but when the problem doesn't follow the script...

Asus, Here's a tip: If you want to save some money: Fire half of the call center people. That's probably the number that don't know what they are doing. With those wage savings, buy higher quality components for your "high end" gaming laptops. an extra $5 or $10 dollars (less with the quantities you purchase!) for a quality Wifi card on the bill of materials would mean you would have had a customer for life (I really loved the machine). You used good quality materials and designed an awesome cooling system, but sometimes its the $5 dollar part that loses the sale.

In Asus' defense: They did offer to "fix" it if I sent it to them. I didn't want to take the risk that it would take longer to fix and ship than the Amazon return policy. Especially if the problem was not corrected. I guess i'm a bit bias, but it has happened to me before.

Contacted Amazon, Returned today. Bummer.

Moradeth
02-07-2013, 05:37 PM
That's too bad, I was going to suggest you try connecting to another router (public wifi somewhere) just to see if it would connect at all. I've had plenty of experiences where a wifi card and router don't connect but connect with multiple other products. Too many IOP combinations so a lot of companies just connect with their own and a few others just to be sure it works.

Sorry you had so many issues :(

richcj10
03-08-2013, 05:35 AM
You had a networking issue. The computer / WiFi card was fine.

royl123123
08-31-2013, 10:34 PM
I had the same problem and i tried everything, plus replaced all the drivers and nothing really worked. I checked in the router website/settings in the Wireless sequrity propeties and set it up to WPA2-PSK version:WPA2-PSK Encryption:AES and reboot.
Then the wireless run well, the internet finaly strated to work faster then befor aswell as with all the other pc's!
Let me know!

Good luck!

rewben
09-01-2013, 10:00 AM
@royl123123, good to know this.

asus is so unlucky :/ whenever things don't work it will get the blames first.

Zygomorphic
09-01-2013, 10:24 AM
@royl123123, what security settings were you using? The more complex (enterprise-grade), the more likely, I would guess, for problems. That's why for a home network I would stick with WPA2-Personal.